Me: 04/12/2013 07:06 AM from Matt:
Can you price match this for me?
This is the same bundle as the one as you guys offer online (Xbox 360 4GB Console w/ Skylanders Starter Kit and Exclusive Gill Grunt Character), and I found it for $150 at my local store.
Here's a picture of it:
https://pbs.twimg.com/media/BHhgvQGCYAIijjo.jpg:large
Wal-Mart Email: 04/12/2013 01:00 PM from Walmart Customer Care:
Hi Matt,
Thank you for contacting Walmart.com regarding a price match for the (Xbox 360 4GB Console w/ Skylanders Starter Kit and Exclusive Gill Grunt Character)
We are glad to inform you that at Walmart.com our goal is to offer you Every Day Low Prices on our wide assortment of merchandise, with added savings on some items that carry the "Rollback" symbol. We strive to make our prices highly competitive with the lowest prices you'll find. However, we do not price match other online or store retailers.
Walmart.com will adjust prices to match local Walmart stores. When the items are in "Clearance" offer, we are unable to process a price adjustment. We are always reviewing our prices to make sure that we are serving you with great values, every day.
Matt, if we have not fully answered your question, you may call us at 1-800-966-6546. We're available to assist you from 8:00 AM to 10:00 PM CDT, Monday through Friday and 9:00 AM to 10:00 PM CDT, Saturday and Sunday.
Sincerely,
Your Walmart.com Customer Care Team
Me: 04/12/2013 01:12 PM from Matt:
It seems a bit unfair to me that some people in my local Wal-Mart are paying less for a product that I'm trying to order online. I would really like to get this Xbox 360, but the 179.xx price range is what puts me off from it.
Could you please make an exception?
Wal-Mart Email: 04/12/2013 01:25 PM from Walmart Customer Care:
Hi Matt,
Thank you for contacting Walmart.com regarding your adjustment request.
Ok, we will make an exception. Please provide us with the order number so we can issue the adjustment for the Xbox.
Matt, we appreciate your business and look forward to help you.
Sincerely,
Walmart.com Customer Care
Me: 04/13/2013 05:26 AM from you:
The order number is [redacted].
Thank you for allowing me this exception.
Wal-Mart Email: 04/14/2013 01:09 AM from Walmart Customer Care:
Hello Matt,
Thank you for contacting Walmart.com regarding your price match request. We are glad to look into this matter for you.
According to our records, the order #[redacted] is a "Pick Up Today" order and with this kind of service, the items are selected from the store inventory not from our Warehouse. So, we cannot issue adjustments for this kind of orders. We recommend you to request the adjustment for this order at the store you selected:
Walmart Supercenter #[redacted]
[redacted]
[redacted]
Please, call them at [redacted] and request them this adjustment.
Matt, we thank you for your understanding and look forward to helping you. If you have additional questions, please reply to this email.
Sincerely,
Walmart.com Customer Care
Me: 04/14/2013 10:12 AM from Matt (you):
You did not state whether it had to be a Pick Up Today order or through the actual web site.
Wal-Mart Email: 04/14/2013 1:20 PM from Walmart Customer Care:
Hi Matt,
Thank you for contacting Walmart.com regarding a Rollback price adjustment to the Pick Up Today order. We will be glad to assist you with this issue and we apologize for any inconvenience this may have caused.
Although, your request for a Rollback price adjustment does not meets the necessary criteria for an adjustment,
as a one time courtesy, we have refunded your account in the amount of $32.25. The refund has been issued to your original method of payment. You should see the credit no later than your next billing cycle.
Matt, if we have not fully answered your question or you have additional questions, please reply to this email.
Sincerely,
Walmart.com Customer Care