Stupid K-Mart return policy

djkunai

djkunai

Banned
I just found out K-Mart's return policy requires you to return items at the same store you originally bought them from.

Which means I have to drive 30+ miles to return the games I bought on a whim, even though it doesn't state ANYWHERE in their return policy on the receipt or in store.

They're less advanced than GameStop...
 
Sounds like the store didn't want to take the games back unless this was just implemented. Less than 2 months ago I returned a game I bought at another K-Mart
 
I would wait a day or two, and go back. You could have had a lazy associate who just didn't feel like doing the return. We used to do this all the time when I worked at a different retail chain, just because we didn't feel like dealing with a customer.
 
its not in their return policy....you got screwed


http://www.kmart.com/shc/s/nb_10151_10104_NB_CSreturns?adCell=AF
90 Day Guarantee

Easy Returns
Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original packing slip and Kmart.com Order Confirmation E-mail Receipt within 90 days of your purchase, for a refund. If you are not satisfied with your purchase after this time period, please let us know. Your satisfaction is important to Kmart.
Customer service will need to help you with oversized, perishable, damaged or defective items, so please give us a call at 1.866.KMART4U (1-866-562-7848), or send an email to [email protected].
Speedy Refunds
We'll process your refund right away-within 30 days at the absolute most. It will...
  • Be in the same form of payment
  • Equal the "total unit price" of the items printed on your packing slip
  • Exclude shipping and handling (unless there was a shipping mistake), gift wrap and other service charges
Rare Exceptions
  • Autographed collectibles
  • Personalized items
  • Any opened software, CDs, CD-Roms, computer games, DVDs and videos
  • Any opened baseball bat (which can be returned directly to the manufacturer)
Unfortunately, these types of items aren't returnable unless we made a mistake in your order or in shipping. In that case, just call 1.866.KMART4U (1-866-562-7848).
How It Works
The instructions below are designed to expedite the return or your merchandise. Each of the steps below must be followed in order for Kmart to provide you with a satisfactory experience.
Return by mail
  1. Place the item securely in the original package, if possible, keeping jewelry and other items separate
  2. Include all paperwork, parts and accessories
  3. Fill out the bottom of the packing slip, including the reason for your return, and put it in the package
  4. Put the return address label from the packing slip over your original shipping address on the package
  5. Insure your package and keep a copy of the tracking number
  6. Please don't send C.O.D.-we can't accept it
    All shipped items (UPS, US Postal Service, etc...) can be returned by mail using the packing slip provided
Returning to a Kmart Store
  1. Place the item securely in the original package, if possible, keeping jewelry and other items separate
  2. Include all paperwork, parts and accessories
  3. Fill out the bottom of the packing slip, including the reason for your return, and put it in the package
  4. Bring your package and packing slip to the Customer Service desk at your nearest Kmart store. Store Finder
Contact Customer Service
  • For oversized, perishable, damaged or defective items, including carton damage
  • Have this information handy from your confirmation email:
  • Order number
  • Item number
  • Tracking number
  • Your e-mail address
  • Your phone number
    1.866.KMART4U (1-866-562-7848).
Need help? Call 1.866.KMART4U (1-866-562-7848). We're here for you around the clock.
Oversized Item Returns
We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged. We do not cover shipping charges on Oversized Items that are returned due to "buyer remorse." Please note: shipping charges can be expensive for Oversized Items.
Follow these steps to return an Oversized Item:
The item(s) must be unassembled and packaged securely. If possible, please package item(s) in original package.
Fill out the bottom of the packing slip, including the reason for your return, and put it in the package.
Contact a Customer Service Specialist to receive instructions on arranging for a freight delivery company to pick-up your item(s). Please have your order number available when you call.
You must be home at the time of pick-up and the item(s) must be at the door for the freight driver.
You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving the item(s). You will be refunded the shipping cost if the return is a result of a manufacturer error or our error.
*Please note: If there is extensive damage to an item upon delivery, call a Kmart.com Customer Service Specialist immediately at 1.866.KMART4U (1-866-562-7848).
 
Only thing I buy at K-Mart are bandai america Godzilla vinyls, and those comes in fairly open packaging so no need to return em since I can inspect em for damage. I fear that store though. It smells like rednecks and most of the vehicles outside are trucks or half-broken cars. (No joke.) Then about 50% of the people inside are 300lb+ obese.
 
[quote name='georox']Only thing I buy at K-Mart are bandai america Godzilla vinyls, and those comes in fairly open packaging so no need to return em since I can inspect em for damage. I fear that store though. It smells like rednecks and most of the vehicles outside are trucks or half-broken cars. (No joke.) Then about 50% of the people inside are 300lb+ obese.[/quote]

so nice of you to profile people, and hate on them, lol

just call the number and complain
 
Hopefully that's not true or some new rule as I buy stuff from stores at home and school so I end up doing returns to different stores.
 
I've done the returns to a local store thing before with games I bought at out of town Kmarts, just so if I truly wanted one of those clearance games, they'd be at my LOCAL store for me to easily grab.
 
[quote name='MrDubbs']so nice of you to profile people, and hate on them, lol

just call the number and complain[/quote]

Last time I went in my local kmart, I'd say there where 3 people of a healthy weight. I'm also not lying about the amount of trucks too. Plus, if you listen to or happen to see the disputes among the people there, I'd say redneck definitely fits. May be YMMV for this experience though.
 
[quote name='georox']Last time I went in my local kmart, I'd say there where 3 people of a healthy weight. I'm also not lying about the amount of trucks too. Plus, if you listen to or happen to see the disputes among the people there, I'd say redneck definitely fits. May be YMMV for this experience though.[/quote]

Trust me I understand completely, I'm about 45 mins from you
 
Interesting. I was about to return some of the Kmart clearance games that I ended up getting cheaper (like EBA from CC) and planned to take them to the closest store. I don't think I've had a problem like that before - I've returned a few things there. In fact, I went there and adjusted some prices (did return/repurchases) when the games dropped in price a couple months back using receipts from 3 or 4 different Kmarts ;). The ONLY store I've ever had not take returns from another location was Gamecrazy. I've done it a few times at EB/GS.
 
there's actually quite a few store chains that do this, some just won't enforce it.

It's because if you buy an item at Store A, and it's defective and try to return to Store B, it actually counts against Store B's numbers (not sure how). So they don't like taking things back from other stores. Rather then discriminate against taking back only defective things, some stores will deny all returns from other stores
 
[quote name='Ice2Dragon']I think the REAL question is..

Why did you buy something from k mart?[/quote]

You're kidding, right?
 
The only problem I have come across with kmart is their absoultely no return without a receipt even if it has a kmart price tag on it but a lot of stores are doing this now so thats in the past. Unless the store has a sign up stating this is their policy I would call corporate on them.
 
I snagged a core 360 for 224.xx(somehow I managed to get 20 instead of 10). That's the extent of how much I've even used my associate discount there in a year and half. They usually don't give sears employees 10% off of sale prices, so it's basically a useless discount. I'm not driving to the local k-shithole to save 6 bucks on a game. Like they'll have it anyways.
 
[quote name='elmyra']You're kidding, right?[/QUOTE]

Ha, let him wallow in his ignorance ;).

I'll give him a hint: I've gotten a big chunk of my 360 collection from Kmart at dirt cheap prices. I've been enjoying one of those ~$5 games this week - Tomb Raider Legend.
 
I called up the customer service line and they told me the same thing. I didn't have time to argue so I left.
 
Well, I'm going to try returning some stuff today with 2 receipts that aren't from the store I'm going to. We'll see what happens. I'd hate to have to go to the original stores for this as I only have a few days left on the 90 day return period.
 
this isnt true. ive returned many games to different stores that i did not buy the games from. they really screwed you over on this one. time to call corporate..
 
A month ago I tried to return a couple of the clearance games to another Kmart (A) near me and they wouldnt accept it. They offered me store credit, which i didnt want. They told me I had to return it to the Kmart (B) that I had originally bought it from. It sucks because I went to Kmart (B) to return the items I bought from there and returned other items from another Kmart (C) there with no problem.
 
Well, djkunai, with all your luck flipping games to GR and finding awesome clearance deals and whatnot I don't feel too bad about this but I was able to return 4 games from 2 receipts neither of which was from the store I went to. They had zero issue with it other than asking the supervisor if returns were allowed on games ("yes, if they are unopened").

To top it all off on one of the receipts I had used that 10% off "New Mover's" coupon and they did not remove that discount. I guess that is simply applied to the total and since I only returned 2 out of 8 or so items they didn't even notice it. I'm not sure they'd even know how to handle that if they did, actually.

Now there's a couple of extra EBA and Contact sitting at the "best" Kmart in my area awaiting further drops ;).
 
I stepped foot in my local K-Mart a couple of weeks back only to see if they had a 60GB PS3 (some guy said the one by him had 4 on the shelf). Sure enough they had a new in box (covered in dust) 60GB sitting between the 40 and 80GB models. I snatched it up since BC is the most important thing for me.

However, one poster is right. It is redneck heaven and there was ONE cashier working mid-Saturday morning. With over 10 people in line you can tell how much they're hurting money-wise. I wish they'd roll over and die. I thought Wal-Mart was bad but K-Mart is Wal-Mart's BEE-OTCH.
 
My funniest K-mart experience, when I was trying to get Mass Effect early:

Me: Hello, I'm calling to see if you have Mass Effect in stock.
Ghetto-sounding woman: Ya lookin' for what?
Me: Mass Effect.
GSW: Do you mean the system or the game?
Me: .........um...the game?
 
[quote name='Ice2Dragon']I think the REAL question is..

Why did you buy something from k mart?[/quote]

I'll venture a guess at trying to flip them, only to find the value is crap.

How many things were you trying to return?
 
Well, you guys can put down Kmart all you want, but it was by and far the best game retailer for me last year. I filled out my 360 library quite nicely with $4-$7 games from there ;).
 
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