The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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kodave

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
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Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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[quote name='kodave']Hmm... No idea why. I suppose your best bet is to contact CS.[/QUOTE]

I might, but I'd like Volume 1 to go back in stock so I can actually start reading them....
 
Was on Amazon looking for a deal on a Kinect and saw GoHasting's had one for $75 (used - very good). Didn't say if it came with Kinect Adventures, but the listing on their website says it does. So I'll assume it does. At such a low price though if it doesn't I'll be ok.
 
[quote name='omyard']Was on Amazon looking for a deal on a Kinect and saw GoHasting's had one for $75 (used - very good). Didn't say if it came with Kinect Adventures, but the listing on their website says it does. So I'll assume it does. At such a low price though if it doesn't I'll be ok.[/QUOTE]

Don't forget the $5 off $20 code! It'll save you shipping and then a couple bucks.
 
[quote name='kodave']Don't forget the $5 off $20 code! It'll save you shipping and then a couple bucks.[/QUOTE]

Ah, I missed that since I bought on Amazon since I was using Amazon credit from trade-ins.
 
[quote name='Cysquatch']The books that aren't getting the code applied are

Akira Volume 5 -
http://www.gohastings.com/catalog/p...tId=8808448&sku=199299890&departmentName=BOOK


Akira Volume 2 - http://www.gohastings.com/catalog/p...tId=8808448&sku=199299890&departmentName=BOOK

There were also some game guides but I can't remember which ones.[/QUOTE]
I had some graphic novels that the code wouldn't work on but have ordered 24 books from them this week so really wasn't worried about it. I kind of feel sorry for my mail man next week.
 
[quote name='jumpiestranger2']I had some graphic novels that the code wouldn't work on but have ordered 24 books from them this week so really wasn't worried about it. I kind of feel sorry for my mail man next week.[/QUOTE]

I ordered "The Dark Knight returns" and "World War Z" yesterday and the code worked. What graphic novels did you order? The ones I can think of wanting at the moment are out of stock. Akira Volumes 3 and 4 did come back at around $2.99 each so I jumped on those even thought the code didn't work.

I don't know what my mailman will do since the size of these books won't fit in my tiny mailbox..

Edit: Man, they cancelled World War Z.
 
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I received maybe half of my books today, all hardcovers, in a giant box from UPS. All looked to be in pretty good condition for used books. Pretty happy so far.
 
Updated the first post with the DOTD... The price on Bioshock 2 has been $9.02 for at least several days now. I seriously hope Hastings doesn't raise the price to $9.99 for this "deal." This actually would have been a better deal had one ordered the other day when they had $1 shipping, for a total of $10.02 shipped. As it is now, the price is $11.30 shipped. If they raise the price it'll be $12.27 shipped.

At any rate I think Amazon Warehouse has this for a lot cheaper, so you may want to shop there.
 
[quote name='io']Say what you will about the US Postal Service, but they don't even have a service that takes that long (even media mail is faster)l.[/QUOTE]
You must have energetic postal employees who do their jobs then, since here on the East Coast I swear it takes forfuckinever when I ship something Media Mail. First class shipping is usually ok and gets there in 3-4 days at most, but some of my media mail packages have taken the frickin' scenic route before.:roll:

Right now, I'm watching the delivery confirmation number on a package I sent(almost 27lbs worth of strategy guides:shock:) and it's STILL sitting at 'accepted' and hasn't made any progress since I shipped it THREE DAYS AGO.

They're actually supposed to shut down the main post office and the processing facility here. I say good riddance. Half the time when I go to mail a package they act like they're doing me a favor by accepting it and some of the employees just straight up have an attitude. Then you have the carriers who have delivered both our neighbors' mail and the mail from a whole neighborhood away to us on more occasions than I can count within the last year. If they can't do their job right then they don't deserve to have that job.
 
[quote name='Cysquatch']I ordered "The Dark Knight returns" and "World War Z" yesterday and the code worked. What graphic novels did you order? The ones I can think of wanting at the moment are out of stock. Akira Volumes 3 and 4 did come back at around $2.99 each so I jumped on those even thought the code didn't work.

I don't know what my mailman will do since the size of these books won't fit in my tiny mailbox..

Edit: Man, they cancelled World War Z.[/QUOTE]

It was Green Lantern one and a Batman one don't remember the exact ones though.
 
Well, another book cancelled so far (House of Leaves), I still feel like I made out like a bandit though. Plus, Volume 1 and 2 came back in stock.

Edit: More books cancelled.....
 
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I wish I would've noticed this thread earlier. There's a few guides I would've definitely bought. I ended picking up 3 guides for $15.31 total. Thanks OP.
 
[quote name='danstabbingworth']Just got my Crysis 2 order minus the disc. So for the time being, I have a $20 dvd case with some fancy artwork.

Has anyone else encountered this?[/QUOTE]

I've seen other CAGs report this before from GoHastings. It happens, unfortunately. I've seen it in Amazon Warehouse Deals and GameStop threads too.

All you can do is contact CS and see what they say. They may refund you and let you keep the box, they may refund you and ask for the box back (at no charge to you), and if you press them they may be able to send you a replacement game (even though it seems like 9/10 times they claim they cannot).

Just read over the FAQ in the OP, it has all the details and contact info. It may help your case to contact the Hastings CAG rep here after you contact regular CS - it seems like John has a little more flexibility to get replacement orders sent out.
 
[quote name='kodave']I've seen other CAGs report this before from GoHastings. It happens, unfortunately. I've seen it in Amazon Warehouse Deals and GameStop threads too.[/QUOTE]

Thanks for the info; I'll have to look into that. They want me to return the case with a prepaid label, but I still get screwed on the original shipping and the useless filler item that I used for the coupon.
 
[quote name='danstabbingworth']Thanks for the info; I'll have to look into that. They want me to return the case with a prepaid label, but I still get screwed on the original shipping and the useless filler item that I used for the coupon.[/QUOTE]

Keep poking around and you might find a CS rep to ship you a replacement game. It could take multiple emails or calls. Like I said before, the rep here on CAG might be able to help make things right for you.

I think they'll also refund your shipping too for whatever items you return, but I'm not 100% on that. I believe I've gotten my shipping reimbursed in the past when I've had to get refunds on some DVDs. Maybe some other CAGs could confirm that.

And I have a feeling that if you throw in the filler item to be returned too, they'll just refund the whole order even if that may push their buttons a little.


On another note, updated the OP for today's DOTD, which is basically a non-deal over their everyday prices this past week.
 
Wanted to get more than just guides with the fillurshelves promo does anyone have any suggestions such as graphic novels?
 
[quote name='SpartenOmega117']what are the conditions of books usually from gohastings? are they really banged up?[/QUOTE]

I got 2 books out of the 15ish I ordered earlier this week and they were in pretty good shape. Definitely satisfied so far.
 
[quote name='Cysquatch']I got 2 books out of the 15ish I ordered earlier this week and they were in pretty good shape. Definitely satisfied so far.[/QUOTE]
thanks for the reply!
 
Not really a good deal on MoH, imo. It's been between 10 and 15 new for weeks now. The single player campaign feels like its on rails and the multiplayer is the only reason to play. But if you buy used, you're most likely looking at 10$ for your ea pass.
 
[quote name='SpartenOmega117']what are the conditions of books usually from gohastings? are they really banged up?[/QUOTE]

Its probably hit and miss, but I've ordered like 30 books from Hastings, I think I've received half of them, and all of them were in good shape. Some have sticker residue or shelf wear. Few of them look crispy and brand new and never read, but they're all in good shape for being used books. Especially for their prices.
 
Please beware everyone that when they advertise the Medal of Honor Limited Edition, they occasionally will send the regular edition. When they had a sale for new copies of the Medal of Honor LE for $15, they shipped the regular edition.

I contacted customer service and they couldn't deal with it since they don't have access to the inventory. I asked them since I returned it to switch it for the LE but it was never resolved and I was refunded all the money. Whatever.

So just beware if you are specifically looking for the Limited Edition, just purchase with caution and be prepared to return it.
 
[quote name='kodave']Its probably hit and miss, but I've ordered like 30 books from Hastings, I think I've received half of them, and all of them were in good shape. Some have sticker residue or shelf wear. Few of them look crispy and brand new and never read, but they're all in good shape for being used books. Especially for their prices.[/QUOTE]

thanks for clarifying. i ordered like 26 manga just now so hopefully they are in great ship.
 
Updated the OP with the DOTD... Which is basically another non-deal because a glance at Amazon shows NEW glossy black for $36.99. At best you save $5 buying Hastings used black glossy over Amazon's new black glossy.

It doesn't look like they have any more DOTD's up past Sunday... Hopefully that means a new promotion is coming up for Monday like a % off or shipping discount, but that's just wild speculation.
 
[quote name='kodave']Updated the OP with the DOTD... Which is basically another non-deal because a glance at Amazon shows NEW glossy black for $36.99. At best you save $5 buying Hastings used black glossy over Amazon's new black glossy.

It doesn't look like they have any more DOTD's up past Sunday... Hopefully that means a new promotion is coming up for Monday like a % off or shipping discount, but that's just wild speculation.[/QUOTE]

Hoping it is a percentage off myself.
 
[quote name='SpartenOmega117']the code FILLURSHELVES does not work anymore. I thought it was suppose to expire on the 30th[/QUOTE]

No, that was the SAVEABE code that expires on the 30th. Hopefully with the 40% on books dying it means a broad based 20-30% off books/movies/cds/games is coming. More wild speculation!

EDIT: Maybe not. Found this little diddy. Should be starting soon, I assume:

Static_9.18_Books.jpg


I probably won't add this to the OP because 3 for $21 doesn't sound like a deal unless its on recently released hardcover novels that are used or something.

Still holding out hope for a wider sale come Monday. Games, Movies, and Music don't have any DOTD images uploaded for the 19th onward.
 
[quote name='kodave']No, that was the SAVEABE code that expires on the 30th. Hopefully with the 40% on books dying it means a broad based 20-30% off books/movies/cds/games is coming. More wild speculation!

EDIT: Maybe not. Found this little diddy. Should be starting soon, I assume:

Static_9.18_Books.jpg


I probably won't add this to the OP because 3 for $21 doesn't sound like a deal unless its on recently released hardcover novels that are used or something.

Still holding out hope for a wider sale come Monday. Games, Movies, and Music don't have any DOTD images uploaded for the 19th onward.[/QUOTE]

darn i was thinking about ordering some more books. anyways how often does gohastings have these 40% off used books sales? Im thinking about buying even more next time.
 
NOOOOOOO!!!! The DOTD was only for this week??!! :( Goddamn it!!!! BUT on a side note, I just received my La. Noire in the mail. pretty damn good condition. No scratches, just a very small amount of dust.
 
[quote name='slcgamer']anyone with experience with used controllers from hastings? warranty?[/QUOTE]

I don't know that I've ever seen an explicit warranty policy on used controllers... But the GoHasting's refund policy states:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All items are in original unopened packaging.
  • Return of product is within 30 days of when it was shipped.
Click to expand...
Obviously used items are already opened. I don't think anyone has figured out if this applies to used items, but it seems like you could make an argument to customer service that you should get a refund if the controller breaks within 30 days of shipping. And hopefully people don't swap out their broken controllers for new used ones from GoHastings (not accusing you of thinking of doing this, slcgamer).

[quote name='DieGo2SHAE']How do I ship to multiple addresses?[/QUOTE]

You place multiple orders. Obviously the GoHastings system can't handle shipping to multiple addresses in the same order.
 
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Going to post twice in a row to clarify the first post so what I say doesn't get lost in my last post...

The controller deal was $29.99 when I found the image earlier in the week. I guess Hastings noticed it was a non-deal or perhaps it was just a typo. (I guess I know how Muthafodder may feel now, sorta.)

The deal price is now $19.99 for the used controllers. When you add a filler book and use the code SAVEABE, you can get the controller for as low as $18.51 based on in stock cheap filler books.

That actually seems like it could be a deal, but I'm not up on current 360 used controller prices.

And I still think that will be the deal for this week based on the weekly email GoHastings sent this morning.
 
Got all the books I ordered last week. All came great except for Batman: The Dark Knight Returns having a bend in the top right corner and Gunslinger having a disfigured cover. Others were pretty okay for used books.

Hoping the other 4 books I ordered on the weekend come in great shape.
 
[quote name='Cysquatch']Got all the books I ordered last week. All came great except for Batman: The Dark Knight Returns having a bend in the top right corner and Gunslinger having a disfigured cover. Others were pretty okay for used books.

Hoping the other 4 books I ordered on the weekend come in great shape.[/QUOTE]

Got my Simpsons World Seasons 1-20 Episode Guide. It came in good shape for a "used" book. Probably one of the better $20 I've dropped on something.
 
[quote name='Ichigo2125']Just got 11 of the guides I ordered they are all in like new condition and 4 of them were even sealed.[/QUOTE]
That's why I didn't get a chance to get one. Hope I get better luck next time.
 
[quote name='luischav3z']That's why I didn't get a chance to get one. Hope I get better luck next time.[/QUOTE]

None of the guides I ordered ever went out of stock so save those tears ;)
 
[quote name='Ichigo2125']None of the guides I ordered ever went out of stock so save those tears ;)[/QUOTE]
lol people will blame anything just to b*tch about how they didn't get what they want.
 
I'm waiting on 5 more books. So far all of my hardcovers have been in awesome shape. My paperbacks... Not so much. One was good, one was decent, and two were absolutely disgusting. I don't even want to think about what was stuck on the covers, but I immediately got some paper towels, mild soap, water, and Goo Gone to try to clean them up into decent shape. So I'm ecstatic about my hardcovers but will likely pass on most paperbacks from GoHastings in the future.

Also, I'm updating the first post with the nondescript upcoming games sale banner, which says little to nothing about selection or price.
 
[quote name='kodave']I'm waiting on 5 more books. So far all of my hardcovers have been in awesome shape. My paperbacks... Not so much. One was good, one was decent, and two were absolutely disgusting. I don't even want to think about what was stuck on the covers, but I immediately got some paper towels, mild soap, water, and Goo Gone to try to clean them up into decent shape. So I'm ecstatic about my hardcovers but will likely pass on most paperbacks from GoHastings in the future.

Also, I'm updating the first post with the nondescript upcoming games sale banner, which says little to nothing about selection or price.[/QUOTE]

There's only one paperback I've gotten so far that I would call disgusting and that would be gunslinger. My reorder of a cancelled book came today and it was almost new. Also, hardcovers are always out of stock for me....
 
Having worked for Hastings I can say that we really did check our stuff for quality. There are lots of rules regarding used items. Nothing is accepted as trade in if there are any major defects. I mean, sometimes stuff gets through. And sometimes I just felt bad for some people and would accept their exchanges as long as whatever was against our policy wasn't like serious damage to the book/case/whatever. Like, I let through a few books with a name written on an inside cover or without a barcode if I could find it in the system. But, I mean, for the most part you'll get good stuff. I never would have accepted any of the stuff you guys have described. :whistle2:/

One interesting note: Hastings does buy backs on ALL CDs. If you have a CD, regardless of what it is, they will buy it from you. Even if it isn't in the system they will buy it from you for like a quarter and sell it for seventy-five cents to a dollar.
 
Everything I've received so far from the FILLURSHELVES orders I place has been in good to very good condition, except for one; the manga Blood Alone Vol. 3 didn't have the awesome dust jacket I was hoping for and now kind of resembles a small, nameless black book. I ordered Vol. 1 in the same order, and it came with a nice dust jacket.

I'm really wondering, since it's technically incomplete, if I should e-mail customer support and ask for an exchange; chances are I'll never see another physical copy of this obscure manga, yet not having all three complete kind of detracts from the glamour of even having them. What's the general consensus on dealing with Hastings as far as returns or exchanges go? I know I tried contacting them a few times, asking them to fix some Systems Errors on things I wished to purchase, and they just ignored me.
 
Yeah, not gonna lie. Online support are kinda dicks.

I worked in a city with three physical Hastings stores and another twenty minutes away. So I didn't deal with the online site until after I was no longer an employee. And on the occasions that I've needed to call and ask about an order they weren't very helpful. But I have a high standard of customer service after having it hammered into me in college. So maybe I'm just picky?
 
My books so far have come in surprisingly good condition. I'm buying these books to read them though, not necessarily to save them, so my standards aren't exceptionally high. Either way, I'm very very pleased so far.

Lastly, I ordered a copy of Dark Knight Returns with my 360 controller and used the $5 off $20 coupon, but Dark Knight was cancelled, so I ended up getting just the controller for a little over $16. Sounds good to me!
 
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