The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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kodave

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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Upvote 0 Downvote
[quote name='kodave']Plethora was last week. First post updated with the info for this week.[/QUOTE]

It was still listed hence the ? as to whether or not it would continue
 
Trying to checkout but I can't get past the billing address screen. It says everything I put in is an error, even though it's exactly the same as my last order.

EDIT: For whatever reason, I got it to work by switching to Internet Explorer.
 
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I hope their books generally arrive in good condition. Almost purchased the Silent Hill movie, but I thought about it too long.
 
[quote name='kodave']If they just packed shit correctly they'd probably eliminate half of their customer service issues and then they could focus the other half on learning how to send out the correct items.[/QUOTE]

Yea, about 90% of my returns are possibly the result of shipping.... Its pretty bad. And I dont return/complain about items that arrive with damaged cases because I figure I can easily replace those, but those are pretty numerous.
 
Man, keep getting billing address errors. Switched from FF to IE but no luck. It's all the same info I used last time I shopped. I want to check out, but I can't.
 
[quote name='utopianmachine']Man, keep getting billing address errors. Switched from FF to IE but no luck. It's all the same info I used last time I shopped. I want to check out, but I can't.[/QUOTE]

Have you tried ordering from out of the country at all? My account got blocked when I did that recently at gohastings, they had to fix it on their end and it took a couple days.
 
This sale is an incredible oasis mirage simulator, holy crap look what I found! This is cheap let me just orde-THIS ITEM IS SOLDOUT.

Picked up Ratchet and Clank Tools of Destruction, Red Dead Redemption, and Infamous 2.

There is stuff there if you're willing to search and not get discouraged by soldout inventory.
 
picked up

Crosswords Plus Used - Nintendo 3DS $9.57
WWE: The Best of Raw -15th Anniversary $1.76 (DONT ASK ME WHY I DIDNT GET 40% OFF
Midnight Horror Collection, Vol. 1 Used - $0.90
Midnight Horror Collection, Vol. 2 .90

TOTAL 19.64

now break it down

my cousin wanted those collections and said she will pay me 5 bucks for them

total down to 14.xx

figure paid 4.xx for the wrestling dvd
figure paid 10.00 for crossword plus

nice



IF YOU CANT FIND 4 CHEAP GAMES TOSS IN CHEAP MOVES it takes the % off the games and shipping is only 96 cents per movie compair to 2.28 per game or books
 
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is there a filter for 3ds or do i just have to put 3ds into the search field?

also slide buying books is a better deal since its only 1 shipping charge as opposed to 3 for the dvds

also far cry 3 looks to be about 30 w this deal
 
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[quote name='luischav3z']I miss the free shipping codes. :whistle2:|[/QUOTE]

Well yes, 40-50% off with free shipping would be better, but they haven't had a better name for their codes than "TOONCES" yet.
 
[quote name='cjenvy']Get 25% Off Bieber Merchandise w/code: BIEBERFEVER. This is an online offer only, valid through 2/2[/QUOTE]

And good luck with trying not to get beat up at school if you buy Bieber merchandise, kiddos. ;)
 
I am on the fence now...I am thinking whether I buy PS3 NFS most wanted for $22 and 007 legend for $18, and skyrim for $21 after 40 percent discount off.
 
Snagged
Hitman Absolution for $20.40
Assassin's Creed Trilogy for $22.23
Mass Effect Trilgy for $33.00
Dishonored for $22.23

For a total of $106~after shipping
 
Just an update on the pending end of poly mailers.

Hastings have officially order all their stores to effectively destroy all poly mailers they have as their new shipping supplies have arrived so there will be no need for poly mailers anymore.

Of course may not be in effect for previous orders, but for future orders this should no longer be a problem anymore, and in the event you still receive poly mailers for orders made now make sure to email Hastings and let them know because that store is not following protocol so you should report it.

With all that said, I for one am a happy panda. ^_^
 
[quote name='cjenvy']just fyi for pokemon lovers you can have black or white 2 for around 20 shipped w this deal[/QUOTE]

Are you talking about the TOONCES promo? If so, then I'm going to state the obvious and point out that you have to buy three other items to get the 40% off in the first place, and they're going to have their own shipping charges, too.

...well, that, and both of those games are out of stock, anyway.
 
[quote name='Deserter Goose']Are you talking about the TOONCES promo? If so, then I'm going to state the obvious and point out that you have to buy three other items to get the 40% off in the first place, and they're going to have their own shipping charges, too.

...well, that, and both of those games are out of stock, anyway.[/QUOTE]

get 3 1.49 books and the total is still cheaper than any previous price point for the games as has been stated numerous times already but yeah its oos cuz i grabbed em
 
If you do that, then you've paid roughly an extra $6 (3 $1.49 books + $.96 shipping + sales tax) to get the game, along with three books you almost certainly don't want.

And not to be rude, but why post this "deal" if you put it out of stock?
 
[quote name='Deserter Goose']If you do that, then you've paid roughly an extra $6 (3 $1.49 books + $.96 shipping + sales tax) to get the game, along with three books you almost certainly don't want.

And not to be rude, but why post this "deal" if you put it out of stock?[/QUOTE]

i posted the deal then bought it and then it went out

3 books adds roughly 3.70 in cost tax and shipping and there are TONS of manga available at that price range to use as filler that you would still read(for example i got the first couple volumes of beet w it
 
Scooped up Paper Mario 3DS for under $20 shipped as well as Starhawk for $10 and RE:Revelations for about $12.

Also picked up Spirited Away on DVD for around $10.

Really hoping this stuff arrives complete and in good condition.
 
I'm pretty sure they restocked between 1:30-1:45 a.m. Central; I was looking at the site, it went to the "We're sorry" page for about a minute, and when it came back, a few things had changed slightly in price and a few new things showed up.

Pickings have felt a little slim to me, but then again, I've just about cleaned them out of most everything I had an interest in.
 
[quote name='Lemstar']Has Hastings been restocking later than usual of late? Feels like the pickings have been kind of slim.[/QUOTE]
[quote name='marginal']I'm pretty sure they restocked between 1:30-1:45 a.m. Central; I was looking at the site, it went to the "We're sorry" page for about a minute, and when it came back, a few things had changed slightly in price and a few new things showed up.

Pickings have felt a little slim to me, but then again, I've just about cleaned them out of most everything I had an interest in.[/QUOTE]
It's just been slim because people are sniping them just as they come back, so unless you stalk the restock you won't be seeing much by the time you wake up.

I've gotten in tons of orders every night on stuff I want, but just like marginal I've also cleaned them out pretty well already. ^__^
 
Has anyone ever had any luck getting a partial refund from Hastings?

I previously mentioned I received a copy of Absolute Hush that was supposed to be brand new but arrived damaged. I would like to keep it in its damaged condition if they gave me some kind of partial refund to reflect the fact what I received wasn't in brand new shape. I emailed CS and asked them that, but of course I just got a stock reply to return it.

The way I see it, it cost them $3.80 in postage to ship it to me after you factor in the $0.96 shipping I paid. If I return the book, it's now going to cost them $4.98. Then if they re-sell the book over the internet, it's going to cost them at least another $4.98 if not more. And then when that customer notices their brand new book is damaged, that's another $4.98 on the return to them. That's roughly $18 in postage should they go through that cycle. Even if the other customer doesn't return the book, it's still about $13 in postage. My postage rates are all based on the discounted media mail rate too. If Hastings is paying full fare it's even more money.

I don't understand why they wouldn't just offer me a partial refund of at least $5 to $10 (if not more for some good will) rather than deal with the hassle of returns on both ends and the cost of re-shipping the book. The book is only going to get more damaged if I return it in the same bubble mailer they sent it to me in.

I had bought a used Secret Warriors Omnibus for the second time around and they shipped me the very same soda/coffee stained one they sent me the first time, except now its even more worn out because of its trips through the mail. It was like $5 both ways the first time around. Then another $5 to send it to me again, and now the rate is up to nearly $5.50 when they get it back again. Subtract the $0.96 shipping or whatever and Hastings has now spent about $18 shuttling this book back and forth. It had a $50 store sticker on the back of it, so if they sell it in store they're only making $32 profit less whatever they actually gave someone for the initial trade in. I paid ~$45 the first time around and ~$35 the second time around. If they sell it to someone else for say, $45 online, they're getting less than $22 after they eat the cost of shipping a 6 pound book again because that doesn't factor in what they paid for the trade in in the first place.

This company is pretty much flushing money down the toilet by not properly checking their inventory and not properly shipping their inventory. I could honestly understand sending a $1 DVD shipped in a poly bag, but sending $50 large heavy collector items in bubble mailers is just stupid business practices. And it's kind of absurd they don't see the value in offering at least a measly $5 in compensation for an error they made when the costs of their solution are higher in various ways.
 
i have been offered partial refunds on dvd/bluray box sets where one disc was damaged, however Ive only ever taken the offer once (because the damage was really minor), I mean who wants a box set that has a defective dvd they cant watch, what would be the point in that.... Never tried for a partial refund, even book Ive ordered from hastings has come pristine or close to it (here is where I knock on wood).
 
[quote name='whitereflection']You're asking us? If anyone's the authority on GoHastings, it's you. No sarcasm.[/QUOTE]

Possibly true. I don't sit in on conference calls with them though, so there are others who know things I don't. I just try to gather that collective knowledge for everyone here on CAG.
 
[quote name='kodave']Has anyone ever had any luck getting a partial refund from Hastings?

I previously mentioned I received a copy of Absolute Hush that was supposed to be brand new but arrived damaged. I would like to keep it in its damaged condition if they gave me some kind of partial refund to reflect the fact what I received wasn't in brand new shape. I emailed CS and asked them that, but of course I just got a stock reply to return it.

The way I see it, it cost them $3.80 in postage to ship it to me after you factor in the $0.96 shipping I paid. If I return the book, it's now going to cost them $4.98. Then if they re-sell the book over the internet, it's going to cost them at least another $4.98 if not more. And then when that customer notices their brand new book is damaged, that's another $4.98 on the return to them. That's roughly $18 in postage should they go through that cycle. Even if the other customer doesn't return the book, it's still about $13 in postage. My postage rates are all based on the discounted media mail rate too. If Hastings is paying full fare it's even more money.

I don't understand why they wouldn't just offer me a partial refund of at least $5 to $10 (if not more for some good will) rather than deal with the hassle of returns on both ends and the cost of re-shipping the book. The book is only going to get more damaged if I return it in the same bubble mailer they sent it to me in.

I had bought a used Secret Warriors Omnibus for the second time around and they shipped me the very same soda/coffee stained one they sent me the first time, except now its even more worn out because of its trips through the mail. It was like $5 both ways the first time around. Then another $5 to send it to me again, and now the rate is up to nearly $5.50 when they get it back again. Subtract the $0.96 shipping or whatever and Hastings has now spent about $18 shuttling this book back and forth. It had a $50 store sticker on the back of it, so if they sell it in store they're only making $32 profit less whatever they actually gave someone for the initial trade in. I paid ~$45 the first time around and ~$35 the second time around. If they sell it to someone else for say, $45 online, they're getting less than $22 after they eat the cost of shipping a 6 pound book again because that doesn't factor in what they paid for the trade in in the first place.

This company is pretty much flushing money down the toilet by not properly checking their inventory and not properly shipping their inventory. I could honestly understand sending a $1 DVD shipped in a poly bag, but sending $50 large heavy collector items in bubble mailers is just stupid business practices. And it's kind of absurd they don't see the value in offering at least a measly $5 in compensation for an error they made when the costs of their solution are higher in various ways.[/QUOTE]

I once received Lost Girls, in hardcover, and it came with the spine ripped about two inches down from the top, and with a price sticker that listed it at a quarter of the price it sold for online. I emailed them saying it came severely damaged, and that on top of that I was sort of insulted that I had apparently overpaid for this damaged book. In saying that I was doubly upset about the product I received, they just refunded me right off the bat. In the future, I'd recommend coming off as being severely disappointed rather than suggesting an opportunity for them to please you, as that apparently worked out for me, as I now own a free copy of Lost Girls, damaged though it may be.
 
[quote name='supershammy']I once received Lost Girls, in hardcover, and it came with the spine ripped about two inches down from the top, and with a price sticker that listed it at a quarter of the price it sold for online. I emailed them saying it came severely damaged, and that on top of that I was sort of insulted that I had apparently overpaid for this damaged book. In saying that I was doubly upset about the product I received, they just refunded me right off the bat. In the future, I'd recommend coming off as being severely disappointed rather than suggesting an opportunity for them to please you, as that apparently worked out for me, as I now own a free copy of Lost Girls, damaged though it may be.[/QUOTE]

Their in store prices seem to be fairly reasonably on most items. If you ever notice on products you receive from online orders, the shipping department generally tears off the whole in-store price sticker. Sometimes they get lazy and just tear off the part of the sticker with the price on it. But sometimes they forget all together and then you can see how much you saved or how much you kinda-sorta-theoretically overpayed. But you have to remember you only would have got that item at that sticker price if you lived in that specific small-to-mid region that Hastings serves and you happened to walk into the store and spot that item - basically, the odds of you getting that book for that sticker price are insanely low, so you can't really think of the sticker price as a real price point. But if they leave the sticker on, it obviously can help you when voicing your displeasure with CS.

They are a business, so if they want to price things online at the market rate (or at least Amazon Marketplace's market rate), that's what they should do to make money. But when they're charging market rate, they better damn well deliver on a product in a quality that matches that market price. Which unfortunately they don't do a lot of the time, as you experienced and as I experienced.
 
[quote name='kodave']Their in store prices seem to be fairly reasonably on most items. If you ever notice on products you receive from online orders, the shipping department generally tears off the whole in-store price sticker. Sometimes they get lazy and just tear off the part of the sticker with the price on it. But sometimes they forget all together and then you can see how much you saved or how much you kinda-sorta-theoretically overpayed. But you have to remember you only would have got that item at that sticker price if you lived in that specific small-to-mid region that Hastings serves and you happened to walk into the store and spot that item - basically, the odds of you getting that book for that sticker price are insanely low, so you can't really think of the sticker price as a real price point. But if they leave the sticker on, it obviously can help you when voicing your displeasure with CS.

They are a business, so if they want to price things online at the market rate (or at least Amazon Marketplace's market rate), that's what they should do to make money. But when they're charging market rate, they better damn well deliver on a product in a quality that matches that market price. Which unfortunately they don't do a lot of the time, as you experienced and as I experienced.[/QUOTE]

I get that, but the book was priced at $75 online and the in-store price was about $20. I wasn't looking for an explanation from them, all I was saying was that they coulda avoided raising ire with me by removing the price tag. That's all I was irked about. This is the email I sent them which netted a refund:

Hello, I placed an order for multiple books and am dissatisfied with the condition of one of them, which I would like to return.

1 Lost Girls $52.44 9449XXXXXXXXXXXXXX

This book came with severe damage to the spine. How can I begin the return process?

As an aside, the book came with a pricetag on the back saying it was priced in-store at ~$23. Given that this book was priced at ~$75 online (I purchased it using a coupon code), it would have been monumentally frustrating to me if I were keeping this book to have found that I was charged triple what someone who walked in and picked it up would have paid, especially considering that customer would have been privy to the condition the book was in prior to deciding to buy it.

Thank you for your help,

- Nick
Click to expand...
 
[quote name='cjenvy']hey kodave am i oblivious or is there no easy way to search for 3ds exclusively[/QUOTE]

No, I don't think they've created a link for that Platform type. "Other Platforms" is GameCube/Xbox 1/PS1. 3DS games don't show up under "Nintendo DS." I don't think they've bothered to create Vita or Wii U categories either. If you see any kind of promotion for just 3DS games, bookmark that link because that might be the closest you'll get in terms of easy sorting. The next best option seems to be searching "3DS" then just limiting it to the Video Games category.
 
[quote name='kodave']Possibly true. I don't sit in on conference calls with them though, so there are others who know things I don't. I just try to gather that collective knowledge for everyone here on CAG.[/QUOTE]

It''s also the luck of the draw as to who reads your email. I haven't gotten any refund before but you're essentially dealing with a rank and file employee. They''re going to enforce the damaged items protocol even though common sense would advise a partial refund.

Is the promo code toones expired for games already? Damn some games are back in stock that i wanted to use it on.
 
Sweet, ordered a 24-disc DVD set last go round with the 40% off 4 items deal and got some similarly titled 2-disc set instead. Waited to reorder once the deal rolled around again and... they did it again. I called this time thinking my chances would be better than emailing but try as I might, shipping label treatment again.

Time to write the CEO address in the OP. I understand making mistakes, but refusing to do anything helpful about it like "send me the correct item, please" "I can't, I'm just in a call center. They blah blah blah" "..." is pretty crappy.

I bet if I'd bought it from eBay or Amazon from them they'd at least try and make an effort since they have a feedback score I'd think they'd want to keep decent.

 
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