The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
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Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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Upvote 0 Downvote
[quote name='ChunLiBarbie']If I could give goHastings 1 piece of advice, it'd be to BAN the use of non-bubble wrap, plastic bag type mailers! Whatever those gray things are without the bubbles in them.

Gray/grey...hmmm...[/QUOTE]

They're not supposed to use them anymore but several stores still do.

It seems like they are primarily using Jiffy Tuff Mailers (white plastic outside, bubble wrap inside) which so far seem more durable than the Jiffy Lite Mailers (yellow envelope, bubble wrap inside). Both of those should be sufficient for media like CDs/Movies/Games, but they are not rated to protect books.

Also, first post updated with the "flash" sale.
 
Damned Hastings.....just when I thought I could give my wallet a minor break....

Got two Bandai sets that I've been saying I would get for a while now for okay prices. SO not complaining!
 
Well, we know that the rep lurks this thread and occasionally posts in response to some troubles. Hopefully he takes our constructive criticisms into consideration.

Also, this is how I imagine him. ;)

lurker.jpg
 
[quote name='Blade']Well, we know that the rep lurks this thread and occasionally posts in response to some troubles. Hopefully he takes our constructive criticisms into consideration.

Also, this is how I imagine him. ;)


Actually that's me every time I see an item I want in GH either lie about being in stock (Until I click on it) or shoot up in price.
 
[quote name='gohastings']In our testing of this, we did have orders show up in the order history. Do you think you could have done this order without being logged in? If you want to provide the order#, we can look to see what happened. THANKS![/QUOTE]
Ah, that's probably what happened. Using paypal it just takes your paypal information for shipping, so it never prompts you for Hastings log in before payment.
 
I got several orders the last two large sales in these thick envelop without padding. Wow, they're horrible.

Edit: As I was checking out, there was an update where some OOS items were stocked, and (some) prices changed (up and down). Just a heads up.
 
[quote name='elessar123']I got several orders the last two large sales in these thick envelop without padding. Wow, they're horrible.[/QUOTE]

Yeah they're not great. Do you still have yours? If so could you tell me if the envelope has a manufacturer or product name on it? I've thrown mine out in the past but now I'd like to look up information about the product. I feel like those envelopes are designed for stuff like paper documents and not for games, books, movies, CDs, etc.

Edit: As I was checking out, there was an update where some OOS items were stocked, and (some) prices changed (up and down). Just a heads up.
Click to expand...
This is pretty much the time of night that the system updates, so the prices will change and things will come into stock.
 
[quote name='coopscohen']GoHastings - 35% Off - Used Books, Games, CDs & Movies

Flash Sale - Valid 05/23 Only

Code: HAPPYHAPPYHAPPY[/QUOTE]

JoyJoyJoy?
 
One thing that really bugs me about GoHastings is they always update their eBay and Amazon stores, before updating their own website. Also, the coupon is not working on all graphic novels, it does work on some though.
 
[quote name='heatfan1121']One thing that really bugs me about GoHastings is they always update their eBay and Amazon stores, before updating their own website. Also, the coupon is not working on all graphic novels, it does work on some though.[/QUOTE]

Well the little headline image on the gohastings website does say on qualifying items
 
Well, I've had two gift cards for almost a year, and since I missed the last discount on video games (two days ago) for the whole year, finally picked up a couple of games. Of course, majority of my wish list is out of stock.

I've got a stash of games completed, I sure hope they have a great buyback deal sometime soon. I remember them buying back three games and get minimum buyback price plus $25. Sure would be nice right about now.
 
I guess this doesn't apply to games that are listed as "Previously Viewed". That's really confusing. On the main search page, it will list a game as a certain price "used". Take DMC for Xbox 360 for example. It's shown as around $25 "USED" in the search. Click to add it to my cart and the "USED" game on the search page for that price is actually the "Previously Viewed" price... the used price is much much higher. Bummer.
 
i just noticed they started putting in individual tracking numbers in the order history when you click on the order.... very happy especially now that I only get shipping confirmation for about 20% of what I order.... :applause:
 
[quote name='Dinosaurdaniel']Well the little headline image on the gohastings website does say on qualifying items[/QUOTE]

True... although it's weird which ones are qualifying and which aren't. Even in the same series some books qualify but others don't. Maybe it's based on how many they have in stock? Or maybe it's based on my Wish List, since nothing I have saved in there works for the sale.
 
Silent Hill HD can still be bought for $18.xx total and Lollipop Chainsaw for $9.7X. Still just a hair too high for me on both since they'd just be going into my backlog so I thought I'd let others know ^_^
 
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[quote name='awesometown']Picked up Tales of Graces f for $26.65 shipped. Not too bad.[/QUOTE]
well shit, I knew I shoulda held out.
 
[quote name='JCAll']well shit, I knew I shoulda held out.[/QUOTE]

You could always wait for another 40% to save a bit more. They have tons of them in stock, so it'll most likely be in stock the next time a 40% comes around, of course that's also dependent on whether or not the price on it will go funhouse mirror or not by then. ;P
 
[quote name='Squarehard']You could always wait for another 40% to save a bit more. They have tons of them in stock, so it'll most likely be in stock the next time a 40% comes around, of course that's also dependent on whether or not the price on it will go funhouse mirror or not by then. ;P[/QUOTE]
Ah well, I won't sweat 5 dollars. GoHastings prices are always wonky anyway.
You roll the dice you take your chances.
 
Got my Dynasty Warriors 7 for PS3 from the 25 percent off sale, and it was shrink wrapped, still brand new, but had a used sticker on it. Either someone played this once and traded it in, then it got re-shrink wrapped, or this is a brand new game. Either way, I'm not complaining. Thanks Gohastings!
 
[quote name='hamokmonky']i just noticed they started putting in individual tracking numbers in the order history when you click on the order.... very happy especially now that I only get shipping confirmation for about 20% of what I order.... :applause:[/QUOTE]

I'm sorry you have not been getting the shipping confirmations! We did put a fix in for this about a week ago. If you continue to not receive these, please let us know. THANKS!
 
I just opened a package containing Dead Space and Dead Space 2 for PS3. The order form is address to someone named Paul in California, and I'm a Josh from Maine. Went on the website and checked the USPS tracking number, and my order should've contained Assassin's Creed Brotherhood for Xbox 360. The names aren't even similar, and the addresses are on completely opposite sides of the US. :bomb:

Obviously the postage was correct, but the order contents are completely wrong. I am severely disappointed in GH for making such an obvious mistake. I absolutely hate the returns procedure! I can't even get my order exchanged for the correct game at the price I bought it for. I'll just get my money back and be out of a game because some idiot wasn't paying attention when they packaged it. :bomb:

8PLV7MI.jpg
 
You got a better deal honestly. All three of those are great games. Yes, three, because you got the Limited Edition of Dead Space 2 which comes with the full version of Extraction, a great light gun shooter. The Ass. Creed games are always under $10. You'll find it cheap again soon enough.
 
I just got my first item (Futurama Bender's Game BD) and it was a PV item... it still has the rental sticker on the disc (which looks like sometime tried to etch something on it with a knife) and on the case. We're off to a great start.:whistle2:x
 
Got a Wii game too scratched up to play. I'm supposed to have another game arriving today. Hopefully that one works.

And yet again I've gotten a pile of stuff from the homes of smokers. Two DVDs and two graphic novels. Haven't decided if I'll return those or not. I think I can salvage the DVDs with some cleaning - assuming they work as I haven't tested them yet. The graphic novels are pretty bad though. Like the smell and residue lingers on my hands after handling the books. But if I return them, they're just going to cycle back into the system and I'm probably going to end up buying them again once those books come back in stock.
 
I see...I've received information from someone else before and I'm received the wrong item once but since it was a $1.30 CD it didn't really matter.

I ordered five music CDs on the last 20% and free shipping sale. First one came and it was practically flawless and packaged in a good bubble mailer.
 
GoHasting has great deals. I remember last year i got a brand new copy of bully scholarship edition for the 360 for $20

and just recently i bought two copies of the walking dead telltale for $13 each.
 
[quote name='whitereflection']You got a better deal honestly. All three of those are great games. Yes, three, because you got the Limited Edition of Dead Space 2 which comes with the full version of Extraction, a great light gun shooter. The Ass. Creed games are always under $10. You'll find it cheap again soon enough.[/QUOTE]

Sadly I've already played both games on my 360. I don't have a PS3 so I can't play either game, or Extraction, and they're all disc/case only. It's a decent deal for the $5.99 I paid for Ass Creed Broho, but all I can do with these is resell them.
 
I just received valkyria chronicles from the 20% off sale. It was shrink wrapped and had a used sticker on it. When I opened it it looked brand new. Nice, considering some of the jacked up
cases I've received in the past.
 
[quote name='Blade']I just opened a package containing Dead Space and Dead Space 2 for PS3. The order form is address to someone named Paul in California, and I'm a Josh from Maine. Went on the website and checked the USPS tracking number, and my order should've contained Assassin's Creed Brotherhood for Xbox 360. The names aren't even similar, and the addresses are on completely opposite sides of the US. :bomb:

Obviously the postage was correct, but the order contents are completely wrong. I am severely disappointed in GH for making such an obvious mistake. I absolutely hate the returns procedure! I can't even get my order exchanged for the correct game at the price I bought it for. I'll just get my money back and be out of a game because some idiot wasn't paying attention when they packaged it. :bomb:

8PLV7MI.jpg
[/QUOTE]

You are lucky, I want those games.
 
Here is a fun fact: Not only does Hastings list things on eBay/Amazon a day before their own website, but if they receive an item they don't already have a listing for, it takes an additional day for it to appear on their own website. I don't know why their system can't generate a listing the same day it enters the system. But it certainly makes for grabbing a whole series in one swoop difficult when someone trades in their complete collection.
 
[quote name='Blade']I just opened a package containing Dead Space and Dead Space 2 for PS3. The order form is address to someone named Paul in California, and I'm a Josh from Maine. Went on the website and checked the USPS tracking number, and my order should've contained Assassin's Creed Brotherhood for Xbox 360. The names aren't even similar, and the addresses are on completely opposite sides of the US. :bomb:

Obviously the postage was correct, but the order contents are completely wrong. I am severely disappointed in GH for making such an obvious mistake. I absolutely hate the returns procedure! I can't even get my order exchanged for the correct game at the price I bought it for. I'll just get my money back and be out of a game because some idiot wasn't paying attention when they packaged it. :bomb:

8PLV7MI.jpg
[/QUOTE]

Imagine how pissed Paul is going to be. :p
 
[quote name='kodave']Here is a fun fact: Not only does Hastings list things on eBay/Amazon a day before their own website, but if they receive an item they don't already have a listing for, it takes an additional day for it to appear on their own website. I don't know why their system can't generate a listing the same day it enters the system. But it certainly makes for grabbing a whole series in one swoop difficult when someone trades in their complete collection.[/QUOTE]

Yep this happened this week with me for Batman: No Mans Land, Dark Tower, and the Boys. I'm missing only one each for No Mans Land and the Boys, but random copies of Dark Tower, like the 4th, 6th, and 9th. Although I guess No Mans Land was probably already on there. Don't know why someone would only want the first one though.
 
[quote name='Blade']I just opened a package containing Dead Space and Dead Space 2 for PS3. The order form is address to someone named Paul in California, and I'm a Josh from Maine. Went on the website and checked the USPS tracking number, and my order should've contained Assassin's Creed Brotherhood for Xbox 360. The names aren't even similar, and the addresses are on completely opposite sides of the US. :bomb:

Obviously the postage was correct, but the order contents are completely wrong. I am severely disappointed in GH for making such an obvious mistake. I absolutely hate the returns procedure! I can't even get my order exchanged for the correct game at the price I bought it for. I'll just get my money back and be out of a game because some idiot wasn't paying attention when they packaged it. :bomb:

8PLV7MI.jpg
[/QUOTE]

I'll gladly take them off your hands for Assassin's Creed Brotherhood Xbox360. I'll pay for shipping both ways. Shoot me a pm if interested.
 
[quote name='Nilbog']Yep this happened this week with me for Batman: No Mans Land, Dark Tower, and the Boys. I'm missing only one each for No Mans Land and the Boys, but random copies of Dark Tower, like the 4th, 6th, and 9th. Although I guess No Mans Land was probably already on there. Don't know why someone would only want the first one though.[/QUOTE]

Yeah someone traded in the old incomplete editions of No Man's Land along with a few rare Batman books that preceded No Man's Land. I took the rare ones, but not the old NML editions. But I did notice the first volume didn't appear to be in stock, but the rest were, and remember thinking that was odd. It's possible someone might have just been missing the first volume or wanted a fresher copy for their collection. I figure people would have been upgrading to the new editions of NML anyway.

I bought Scalped Vol 1-9 and the next day they put Vol 10 into stock, even though I'm certain that someone obviously traded in Vol. 1-10 all at once. Of course someone bought Vol. 10 overnight. I wasn't going to spend $20 more on books I didn't want or couldn't flip just to get that last book for $5. And it's actually an ineffective business practice by them to not get the inventory listed the same day. They probably lost money by not selling to me. If they had put that listing up with the rest, I would have bought it, then it could have gone into the same package as some of the rest of the books, which saves them on shipping costs. Instead they're likely paying to ship it individually to someone else, and I in turn will probably spend my money elsewhere trying to get that last volume, which is a lost sale for them.

Also, for those Dark Tower books you're missing, did you try to look them up by ISBN number the night when all of the rest came into stock? The titling of books on Hastings is especially bad, so sometimes something from a series will be in stock and you'll look right past it because it isn't titled like the rest of the series or is titled incorrectly. That's what I had to do with Scalped since two or three of the books didn't have "Scalped" in the title, but just the subtitle of the volume.
 
[quote name='kodave']Yeah someone traded in the old incomplete editions of No Man's Land along with a few rare Batman books that preceded No Man's Land. I took the rare ones, but not the old NML editions. But I did notice the first volume didn't appear to be in stock, but the rest were, and remember thinking that was odd. It's possible someone might have just been missing the first volume or wanted a fresher copy for their collection. I figure people would have been upgrading to the new editions of NML anyway.

I bought Scalped Vol 1-9 and the next day they put Vol 10 into stock, even though I'm certain that someone obviously traded in Vol. 1-10 all at once. Of course someone bought Vol. 10 overnight. I wasn't going to spend $20 more on books I didn't want or couldn't flip just to get that last book for $5. And it's actually an ineffective business practice by them to not get the inventory listed the same day. They probably lost money by not selling to me. If they had put that listing up with the rest, I would have bought it, then it could have gone into the same package as some of the rest of the books, which saves them on shipping costs. Instead they're likely paying to ship it individually to someone else, and I in turn will probably spend my money elsewhere trying to get that last volume, which is a lost sale for them.

Also, for those Dark Tower books you're missing, did you try to look them up by ISBN number the night when all of the rest came into stock? The titling of books on Hastings is especially bad, so sometimes something from a series will be in stock and you'll look right past it because it isn't titled like the rest of the series or is titled incorrectly. That's what I had to do with Scalped since two or three of the books didn't have "Scalped" in the title, but just the subtitle of the volume.[/QUOTE]

Yep, those Dark Tower ones came in stock this morning, the site went down for at least 20-30 minutes, I got ready and left for work, and by the time I got there only 1 was still in stock. For whatever reason they weren't in stock with the rest of them the day before (even though there were trade cloth listings for at least a couple). One is still in stock but like you, I'm in no rush to find 4 other books to make this one a price I'm willing to pay.

In regards to No Mans Land, I looked at the differences and I wasn't too concerned with missing issues of Robin, Azrael, etc. My luck will be that the new No Mans Land comes in before the old one though. I guess you picked up Cataclysm, which is one I'll be keeping an eye out for. That and the 3rd Batman and Robin HC are the only Batman books I'm still trying to find.

Also, I hope you enjoy Scalped. I picked those up one at a time over the past couple years at gohastings and I'm reading through the series now. The first one is alright, but I got hooked about halfway through the second volume.
 
I ordered two used games during yesterday's sale--MLB 2k12 and Mass Effect. I went to check on my order, and both are now listed as OOS. My backlog now extends to the warehouse.
 
[quote name='Nilbog']In regards to No Mans Land, I looked at the differences and I wasn't too concerned with missing issues of Robin, Azrael, etc. My luck will be that the new No Mans Land comes in before the old one though. I guess you picked up Cataclysm, which is one I'll be keeping an eye out for. That and the 3rd Batman and Robin HC are the only Batman books I'm still trying to find.[/QUOTE]

Yeah, Cataclysm and some others that are normally quite expensive.

That package was supposed to be delivered today with those books. Instead I find this on the tracking:

"Undeliverable as Addressed"

So I don't know what the fuck is going on. I'm going to have to scramble down to the post office first thing in the morning to see if I can get them to grab the package before they do a return to sender.

My address is a house, so it's not like an apartment number was missing. And the address is the same exact one I've had hundreds of Hastings and other packages delivered to.

I'm wondering if they used shitty packaging that somehow got partially destroyed over the label.

I'm having a terrible streak with Hastings. Packages ripped open and contents missing, two defective Wii games I'm going to have to return, DVDs and books reeking of smoke, and now possibly not getting this package which means it's going to go back to Hastings and I doubt they'll re-send it to me correctly. It's getting a little ridiculous.
 
Wow... all of my items came in today. Two were in great shape, but one was flattened.. though that was a DVD in one of those cardboard cases.
 
Apparently my mail carrier retired and the person who took the route yesterday didn't think my house existed for some reason, even though the mailbox block is right in front of the house and regular non-package mail was put in the box. Strange.

Luckily I grabbed the package before my post office sent it back to be returned. And of course the package was put in an oversized envelope that had multiple rips including one that exposed the books, and all four books inside were damaged with busted spines at the top and creased corners at the bottom corner. Just ridiculous at this point. I sent Billy May a message with multiple pictures to see if he'll care because customer service doesn't.
 
My Tales of Graces f came today, and much faster than expected. It was shrink wrapped with the used stickers on the outside. Even had that new game smell when opened. It is the best item I have received from GoHastings by far.
 
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