The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
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Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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AsherFischell said:
Now that the 50% off sale is over, The Last of Us is now back in stock. Of course it is.
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That goes for a lot of stuff. Just the usual with gohastings.

A lot of the blus are in stock and relatively cheap. Man Of Steel, Star Trek Into Darkness, World War Z, Now You See Me, Iron Man 3, Evil Dead are all $8 each used and under $6.50 shipped after the 33% off code. Man Of Steel is the 3D version as well, so pretty good deal there.

Edit: 3D version is now not showing $7.99 but it shows 3D on my order so hopefully they screw up and give me that version.

 
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Picked up BF4 and NBA 2k14 for PS4 and a cheap $1 CD to get the 33% discount. Comes out to around $40 a piece for the games, not bad.

 
Do any of you shop at Hasting in store? They have had some killer CD and Bluray sales. They keep taking my monies.  :whistle2:

Sorry if this is off topic. But they have a 3 day after Christmas sale and have some good stuff in store only.

 
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Stellar Inertia said:
Do any of you shop at Hasting in store? They have had some killer CD and Bluray sales. They keep taking my monies. :whistle2:

Sorry if this is off topic. But they have a 3 day after Christmas sale and have some good stuff in store only.
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I used to love shopping there! Don't have a store near me anymore, but I can confirm their instore deals can be pretty great sometimes.

 
Cheaplikeafox 3.0 said:
I used to love shopping there! Don't have a store near me anymore, but I can confirm their instore deals can be pretty great sometimes.
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Yea they are. Not a ton of deals but some good ones. I don't know how many people still buy music but I do. I like having the actual CD. And yesterday they had all new release CDs for $4.99 New. I went a little crazy and grabbed 5 for me, and they also had a CD my sister had been wanting, also grabbed 2 for the GF. They also have used blu rays (which are usually complete and in excellent shape) buy one get 1 for a $1. What makes it even better is they have movies like the Conjuring, Iron Man 3, RIPD, This Is The End, Hangover 3, The Purge and a few others on sale for $8 used. So 2 of them for $9. :D

 
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Stellar Inertia said:
Yea they are. Not a ton of deals but some good ones. I don't know how many people still buy music but I do. I like having the actual CD. And yesterday they had all new release CDs for $4.99 New. I went a little crazy and grabbed 5 for me, and they also had a CD my sister had been wanting, also grabbed 2 for the GF. They also have used blu rays (which are usually complete and in excellent shape) buy one get 1 for a $1. What makes it even better is they have movies like the Conjuring, Iron Man 3, RIPD, This Is The End, Hangover 3, The Purge and a few others on sale for $8 used. So 2 of them for $9. :D
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Yeah, those are the two deals I would go for. CD deals and used DVDs. They sometimes would do the new release sale or my favorite was any CD in store for $9.99 since they carry some harder to find stuff. Then I would do the buy 1 used DVD get 1 for $1 sale too.

 
None of the games I bought from the 50% off sale have come in yet :/ tracking said it was supposed to be here yesterday and it still says it's in New Mexico :/
 
I probably won't be able to update the first post for a few hours after the new deals pop up, so feel free to bump the thread if there is anything good tonight.

 
Mageshadow said:
Lmao yea right.. gohastings offering free shipping? Hasn't been done since like 1990 - they'd lose WAY too much money to do that!

It'll be another crap promo :rofl:
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Im pretty sure they have done free shipping at least once or twice in the last year. I think one time they even had 25% off and free shipping on games.

 
Free shipping has happened twice since Thanksgiving. I think it was 10% off and FS for the one you're talking about. Great time to pick up cheap and clearances media. :)
 
2013:

2/18: 25% Off and FS on used Books/Movies/CDs

3/14: 30% Off and FS on 3 or more used Books/Movies/CDs

5/20: 20% Off and FS on used Games/Books/Movies/CDs

6/14: 25% Off and FS on used Games/Books/Movies/CDs

7/12-13: FS when you buy 2 or more books

7/16-17: FS on used Games/Books/Movies/CDs when you buy 4 or more

8/22-24: FS on used Games/Books/Movies/CDs

11/15-16: FS on used Games/Books/Movies/CDs

12/9-10: FS on used Games/Books/Movies/CDs

Now we can all stop speculating about what FS deals they've run in the past.

 
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So my "used" akai katana came in from the 50% sale. Do they reseal their used games? It's y folded tightly and has the sticker and everyhing.
 
I actually got an empty package today. I'm gonna blame this one on USPS though since it was in one of those cardboard mailers and I've never had a problem with those before. 

 
domon said:
So my "used" akai katana came in from the 50% sale. Do they reseal their used games? It's y folded tightly and has the sticker and everyhing.
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Yeah, I bought two copies and both are sealed. I'd guess that they're just new copies converted to used because who the hell goes to Hastings and buys shmups?
 
Tsel said:
I actually got an empty package today. I'm gonna blame this one on USPS though since it was in one of those cardboard mailers and I've never had a problem with those before.
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Those yellow cardboard mailers are shit. If it was split open and empty, it's the fault of the packing material and therefore Hastings fault. I've tried to get them to stop using those mailers since 50% of mine come split open but they just don't give a fuck. I'm surprised USPS completed delivery without attaching a note that your package busted open in one of their sorting machines.

 
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kodave said:
Those yellow cardboard mailers are shit. If it was split open and empty, it's the fault of the packing material and therefore Hastings fault. I've tried to get them to stop using those mailers since 50% of mine come split open but they just don't give a fuck. I'm surprised USPS completed delivery without attaching a note that your package busted open in one of their sorting machines.
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There was actually a stamp on the front that read "Received without contents". I don't have much to complain about since it was a $1 graphic novel, but still.

 
Tsel said:
There was actually a stamp on the front that read "Received without contents". I don't have much to complain about since it was a $1 graphic novel, but still.
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Well, then definitely blame Hastings, not USPS. A $1 graphic novel this time, a $15 one next time. Hastings just doesn't learn or care.

 
So there's a promo on the front page stating that used items are 50% off today, but it seems to be functioning like a B1G1 50% off for me. Lame.

Edit: upon further inspection, the coupon page on the site does list it as a buy one, get one 50% off, but the banner on the main page doesn't mention anything about having to buy an item at full price first.

 
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Tsel said:
Knowing Hastings they'll ask me to return the item.
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It's always a possibility but I think $5 and under they'll just refund you without requiring a return. I'd honestly be half tempted to return the empty envelope (using their pre-paid return merchandise mailer) to show them how crappy it is. But they'd probably receive it, be confused, and trash it instead of recognizing and addressing the problem. I've sent dozens of photos to Billy May but again, nothing has changed other than them ditching the poly bags with no padding.

Elusive said:
So there's a promo on the front page stating that used items are 50% off today, but it seems to be functioning like a B1G1 50% off for me. Lame.

Edit: upon further inspection, the coupon page on the site does list it as a buy one, get one 50% off, but the banner on the main page doesn't mention anything about having to buy an item at full price first.
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They screw up their banners all the time. I usually post them into the first post the night they go live, and by morning my first post looks like a joke because they've changed the banner and uploaded a new one. They've done that 3 or 4 times on some deals unable to coordinate the correct information to their banner maker. It will be the same way tomorrow. Bank on it. The deal is for Buy 1 Get 1 50% Off as it currently operates, not a straight 50% off. Maybe if enough people bitch on Facebook they'll do 50% off for New Years Day. But I'd actually bet on them extending the B1G1 50% Off through New Years Day.

 
kodave said:
It's always a possibility but I think $5 and under they'll just refund you without requiring a return. I'd honestly be half tempted to return the empty envelope (using their pre-paid return merchandise mailer) to show them how crappy it is. But they'd probably receive it, be confused, and trash it instead of recognizing and addressing the problem. I've sent dozens of photos to Billy May but again, nothing has changed other than them ditching the poly bags with no padding.

They screw up their banners all the time. I usually post them into the first post the night they go live, and by morning my first post looks like a joke because they've changed the banner and uploaded a new one. They've done that 3 or 4 times on some deals unable to coordinate the correct information to their banner maker. It will be the same way tomorrow. Bank on it. The deal is for Buy 1 Get 1 50% Off as it currently operates, not a straight 50% off. Maybe if enough people bitch on Facebook they'll do 50% off for New Years Day. But I'd actually bet on them extending the B1G1 50% Off through New Years Day.
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Lame! 50% off would be nice. B1G1 50% off is a pass for me. :)

 
I'm actually tempted to pull the trigger on this sale considering the regular 30%, 40%, 50% don't always include accessories and this way I can snag a Dualshock 4 for $24. I'll have to pay full price for a game though, so it really comes out to paying about $40~ for each controller and game, which is something I wouldn't do otherwise. Guess I just made my decision.

 
Yeah I randomly checked my wishlist and saw that 50% off banner thinking that they were having a good sale.

Ironically I still didn't find anything interesting to buy even with a 50% off code since 99% of the items on my wishlist were out of stock. 

 
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If I were to fire off an email to them with the banner attached as proof, do you think that they'd honor it or tell me I am shit out of luck? Curious, because I'd love to nab Ghosts and Injustice for PS4 at $27.50 each. :)

 
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Does anyone happen to know if orders can be placed over the phone?

I have a code for a discount that I received in the summer from an order that got royally screwed up and it expires today. I also want to some orders before the board game sale ends. Unfortunately, their site detects that I am in Greenland and orders are not allowed to be placed from outside the country. Usually my wife places orders for here, but she also happens to be outside the US for the holidays. I would order from my room here but the last time I did my account was locked. The network at work and VPN would be great but the the GH site is barely functional from work and many things are blocked (the cart, adding things to cart, searching from the search bar, and more).

So are over-the-phone orders possible? I can't find any info regarding them on the site.

Or would it be a good idea to just place an order from here, have the account get locked, and then call and hope they can unlock the account again and force the order through?

 
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