The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
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Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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Hastings is having a sale.

Tippytop_2Day_111414.jpg


 
FYI the DANCE code is free shipping on orders totaling $10+ (confusing wording).  Also, if you have any items on your wishlist that for whatever reason never qualify for % off codes, they might work with the free shipping code.  Knocked off several stubborn non-qualifying CDs myself!

 
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Used the HAPPY code to pick up Crysis 3 for :ps3:. 10 bucks and some change for Crysis 3. Not bad. Hopefully it'll come with the case and manual like my last game from them did.
 
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Thanks for the heads up on the free shipping, which is just what I've been waiting for.  Ordered:

Style Savvy: Trendsetters (3DS) - $5.99

Serious Sam Collection (360) - $7.99

 
DANCE works on Trends, too. Great time to pick up a toy or two. With this, I won't mind if they don't have any good sales the rest of the year. I got what I wanted most.

 
The 2 copies of MGS HD collection for PS3 that I ordered looked flawless. Maybe it was just opened because the shrinking wrapping tear was still visible on the side where you open up the case!

Great deal for 30% off used a few days ago, now the price jumped a few bucks higher for the game!

 
If you have a Hastings brick and mortar nearby, they have a trade 3 PS4 or XB1 games, get an extra $10 coupon:

http://images.gohastings.com/web/assets/images/email/Hastings/HS_Buyback_11072014/46105-coupon.jpg

Good through 11/30.

I just got an email with some trade in values, some of which are pretty tempting. Here are the top ones ($50 trade in each):

Halo MCC
CoD Advanced Warfare (PS3, PS4, 360, X1)
AC Unity (PS4, X1)
GTA V (PS4, X1)
Super Smash Bros. (WiiU)

There are a lot of $40 trades, too:

http://images.gohastings.com/web/assets/images/email/Hastings/HS_Buyback_11072014/46105-3.jpg

Take it with a grain of salt, though, there have been times when actual values don't match advertised values.
 
They almost never do free shipping. It's only been once or twice before. It's the only way you'll get previously viewed items or single-issue comics without paying too much. Btw, I think that's what Gycot's post is about - they might have thought they were single-issues and priced it that way. GH has been good at honoring price mistakes in my experience.
 
Now they have a Holiday special for used purchases:

Tippytop_Loyalty_111514.jpg


Edit: You have to make a purchase in-store or online in order to receive a discount code:

*Promotional offer valid on new and used merchandise purchase through 11:59pm CST November 30, 2014. Not valid on packaging or applicable taxes. No adjustments on previous purchases. Not valid for cash or cash equivalent. Must use a valid email address. For Passport information, please see store associate. Resellers are excluded from this offer. Promo code will be emailed after purchase. Promo code valid on USED Books, CDs, Movies & Games. Customer will receive one promo code per email address per day based on cumulative total. Not responsible for lost or stolen promo codes.

 
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Uggggh, read the promo wrong. 

Lame you have to make a purchase first before getting a promo for your next order. 

For a second there I thought GH might be offering an actual good promo like the good ol days.

 
AFRO insomniac said:
Uggggh, read the promo wrong.

Lame you have to make a purchase first before getting a promo for your next order.

For a second there I thought GH might be offering an actual good promo like the good ol days.
Click to expand...
I thought about getting a $50 gift card to trigger it, but apparently they only stock Hastings gift cards on their site, and I'm not too sure how well they play in the ordering process. Anyone here have experience with using their gift cards for larger orders?

 
AFRO insomniac said:
Uggggh, read the promo wrong.

Lame you have to make a purchase first before getting a promo for your next order.

For a second there I thought GH might be offering an actual good promo like the good ol days.
Click to expand...
Yeah... that's my fault for adding that key info in my initial post. I made the edit to it and added the promo details.

 
Updated.

Don't forget if you hit the various spending thresholds, you'll get a coupon code you can save for a day when they're not running a promotion.

Also, I don't know whether it's a glitch or what, but those $2.99 graphic novels plus 40% off is a sweet deal. I wish I saw that post earlier in the week. I think a lot of them are remainder marked books, which won't be good if you're looking for nice collection copies.

 
Dark_Sage said:
I thought about getting a $50 gift card to trigger it, but apparently they only stock Hastings gift cards on their site, and I'm not too sure how well they play in the ordering process. Anyone here have experience with using their gift cards for larger orders?
Click to expand...
Why would it matter what size the order is? The gift card is just the payment form. They work just fine.

If you have to return anything, they send the funds back to the gift card first so then you get stuck with having to buy from them again.

I tried to see if buying gift cards will trigger getting the used coupon code, but 24 hours later and I haven't received anything yet. I was hoping it would be instantaneous if you hit the $40 mark, but I forgot this is the technically challenged Hastings we're talking about here. I'll post an update if it does work.

 
kodave said:
Why would it matter what size the order is? The gift card is just the payment form. They work just fine.

If you have to return anything, they send the funds back to the gift card first so then you get stuck with having to buy from them again.

I tried to see if buying gift cards will trigger getting the used coupon code, but 24 hours later and I haven't received anything yet. I was hoping it would be instantaneous if you hit the $40 mark, but I forgot this is the technically challenged Hastings we're talking about here. I'll post an update if it does work.
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Because their site is broken and I wasn't sure how it would handle a gift card plus a coupon code plus a credit card for like 300 items at once.

Bought a card myself too. Wanna race? :p
 
I bought some graphic novels during the 30% off sale. Then, of course, a few of them dropped to 2.99 the next day, so I made another order including 2 of the comics I had already bought in the previous order. I guess I should have looked at the return policy first; I figured I could return them to a physical store since most of them ship from a store an hour away anyway.

I've received one of the 2.99 books already, and it's in great condition - no remainder mark.

Also, every time I order one of Marvel's Oz books it comes brand new.

 
Dark_Sage said:
Because their site is broken and I wasn't sure how it would handle a gift card plus a coupon code plus a credit card for like 300 items at once.

Bought a card myself too. Wanna race? :p
Click to expand...
I don't know about a 300 item order... I think I've actually seen some complaints on the Facebook page about really huge orders like that. Don't hold me to this, but I think their cart might start crapping out around 100 items.

Otherwise if you're ordering a "normal" amount, there's no issue using multiple gift cards + credit card + coupon code. I don't know how PayPal works in conjunction with gift cards. I used PayPal with them once and it was a disaster getting a refund (I think they lost books because of crappy packaging that time around too), so never again for me.

sayu said:
I bought some graphic novels during the 30% off sale. Then, of course, a few of them dropped to 2.99 the next day, so I made another order including 2 of the comics I had already bought in the previous order. I guess I should have looked at the return policy first; I figured I could return them to a physical store since most of them ship from a store an hour away anyway.

I've received one of the 2.99 books already, and it's in great condition - no remainder mark.

Also, every time I order one of Marvel's Oz books it comes brand new.
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Lucky on the no remainder mark thing.

I ordered a bunch of graphic novels during the 30 or 33% off... Whatever was most recent. They shipped 13 of them in a box that was held together with two pieces of tape. It was a disaster. Spoilered for those who don't want to read:

The box was packed so poorly that everything inside it ripped apart one side of the box. When I looked down at my front step at the box and other packages, there was literally a book coming out of the box at the bottom/side. I immediately took a picture of the package pile showing the book falling out. Upon opening the box, only 10 of the 13 books were inside - I assume the missing three books freed themselves out of the bottom gap during transit because Hastings couldn't be assed to use a decent box or use more than two pieces of tape. If they had just tapped the bottom this wouldn't have been an issue. When I cut open the top of the box to open it, the box immediately crumbled open and the remaining books spilled out because the sides tore apart on one portion. So literally my box was being held together by gravity and two pieces of tape. I had to fight with Hastings CS to get a refund on the three books that were missing. The first time they refused because tracking showed the package had been delivered even though I explained the situation and sent them pictures of a fourth book falling out of the box on my porch. The second time they refused and said I need to go talk to the post office to find the books. I've never recovered missing books when Hastings packaging failed in the past. I told them it's their job to get the books to my front door in one piece, so they can contact the post office. I said they can either refund me, resend the books, or I'll just let my credit card company handle it. Looks like third try was a charm (probably because of the chargeback threat) because they said they'd do the refund, though it has yet to appear on my credit card account. None of the responses were even human sounding. I think CS must have a series of boilerplate responses that they choose to reply with even if the response doesn't actually answer your question or address your problem.

And every book in the box was remainder marked. I got lucky and the person leaving the remainder marks didn't bother to tear the plastic on one and just marked on the plastic, so that one is almost like new. The rest have the marks and generally look like tossed around used books. So I swing and a miss on my part. Fortunately a number of them weren't ones that were then later discounted/glitched to $2.99, but I guess I could have saved slightly more if I waited for this 40% off.

I just ordered a bunch of $2.99 books. I know for sure certain ones will be remainer marked. For under $3 shipped, I don't mind. All of these are just for reading, except for one which I would be totally stoked if it arrived clean and without marking. I just want them to arrive in decent shape without ADDITIONAL damage from shipping.

From my experience, if Hastings has more than a couple of copies left, they're definitely remainder books. Marvel and some of the smaller presses like to mark them up with the black pen. I'm not sure I've ever come across a remaindered DC book though. And if they ship from the Amarillo location - which is Hastings HQ - they're likely remainder marked as well. I'm surprised you've managed to get Oz books with no remainder marks - Marvel seems to remainder those all the time.

 
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kodave said:
And if they ship from the Amarillo location - which is Hastings HQ - they're likely remainder marked as well. I'm surprised you've managed to get Oz books with no remainder marks - Marvel seems to remainder those all the time.
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I didn't realize Hastings HQ was in Amarillo. That's the hour away store I was talking about. Now that I look at it, even the ones that don't ship from Amarillo still have their shipping labels created there. Guess I wasn't paying attention. All the Oz books have shipped from the Amarillo location, and not only do they not have remainder marks but they're still sealed. Lucky I guess.

 
I've never been to a B&M location of GoHastings but I'm guessing they are like Gamestop in that they gut their games?  My order contained two very clearly resealed games (in a little plastic baggie) complete with price stickers on them, indicating they were likely sold in store.  Oh well...at least they were cheap.

 
I ordered like 10 trades for $2.99 each, all went through fine without cancellation. Received two yeaterday and I would have thought I purchased new copies. They were flawless.

Hoping the others are in similar condition. And Im tempted to go back and buy more if they are.
 
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Even as high as some of their prices can be, this was not a bad deal. I got a 8 titles for a little over a hundred shipped, and 4 of those are what I would consider fairly rare titles in NA. Now let's just hope they all include their manuals (if applicable)and unbroken/unbent/unscratched cases! Literally made my Black Friday game shopping this year. I didn't have much to spend this year, not enough for a PS4 or XBone, so I think I got a pretty good deal. The games shipped were cheaper than Amazon's prices. I'll share what I ordered if it shows them shipped.

 
Tried the code this morning with 4 games. It took 40% off 3 of them but didn't discount the master chief collection. They were all in stock at the time. Whatever. Bought nothing.
 
kodave said:
Anyone get their 40% (or 25% or 30%) Off coupons yet?
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That's what I thought too. It was 20-40% off if you used the website. The store would give you up to a 40% discount if you placed 4 or more used items in the cart. This offer SAID it would send you a coupon, but the discount applied IN THE CART. Maybe a person could get the physical coupon IN STORE? That would be a nice coupon to have!

The strange thing is that some of the used items that I bought were priced around -66% off, and some of the items were priced at only -33%, and some were exactly -40%. One of the items was only 6% off, but it was a rare game. I did order 8 games, and every other game got discounted between 33-66% off. The majority was -40% off. In the end, I saved about $50 off of Hastings' marked prices, and about $56 off of Amazon's prices. I also saved more than what I would have anywhere else with this deal.

I spent about $114, and would have spent $170 at Amazon for the same items shipped (with free shipping), or $186 at Estarland shipped.

 
MnMs said:
That's what I thought too. It was 20-40% off if you used the website. The store would give you up to a 40% discount if you placed 4 or more used items in the cart. This offer SAID it would send you a coupon, but the discount applied IN THE CART. Maybe a person could get the physical coupon IN STORE? That would be a nice coupon to have!

The strange thing is that some of the used items that I bought were priced around -66% off, and some of the items were priced at only -33%, and some were exactly -40%. One of the items was only 6% off, but it was a rare game. I did order 8 games, and every other game got discounted between 33-66% off. The majority was -40% off. In the end, I saved about $50 off of Hastings' marked prices, and about $56 off of Amazon's prices. I also saved more than what I would have anywhere else with this deal.

I spent about $114, and would have spent $170 at Amazon for the same items shipped (with free shipping), or $186 at Estarland shipped.
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Are you sure you weren't using the code from this past Fri-Sat? I've never seen or heard of an automatic general cart discount without a coupon code from Hastings.

 
kodave said:
Are you sure you weren't using the code from this past Fri-Sat? I've never seen or heard of an automatic general cart discount without a coupon code from Hastings.
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I used the GOBBLEGOBBLE code. Huge discounts in the cart, but no coupon in the email.

 
MnMs said:
I used the GOBBLEGOBBLE code. Huge discounts in the cart, but no coupon in the email.
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Okay.

I was asking about the extra coupon code you're supposed to get from spending $25/30/40.

I'm not sure how to explain what you think were varying discount percentages, but that's an entirely different conversation. Maybe you were looking at their arbitrary list price vs. actual/current price. Any coupon code discount comes from the actual/current price they're charging that day. The only other explanation would be the code worked on things outside of the "Qualifying items," and for some reason those had varying discount rates. Or they programmed the code wrong for the "Qualifying itmes" but if that was the case I'm sure others would have picked up on that error.

 
I got a 40% off code in my email a couple days ago. The code is "40OFF" and then a string of six random letters/numbers, so everyone probably got different codes. Haven't used it yet, so I don't know if it could be used more than once.

 
slainviper said:
I got a 40% off code in my email a couple days ago. The code is "40OFF" and then a string of six random letters/numbers, so everyone probably got different codes. Haven't used it yet, so I don't know if it could be used more than once.
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It's a unique one time use code.

I got one in my email overnight. I should at least be getting one more if not two more, depending on if the gift card experiement counted.

 
Absolutely nothing real as far as Thanksgiving goes. There might be more/different sales Friday and Saturay. But there might not be anything until Sunday/Monday(/Tuesday) for Cyber Monday nonsense.

If anyone finds unadvertised online deals or finds that they're offering in-store deals online but not advertising it, post here and I'll update the first post.

For graphic novels/comics buyers: I did notice that the in-store ad claims "2.99 ALL USED Books, Manga & Graphic Novels priced 29.99 or less" between 8 AM to Close on Saturday. That's what we've been seeing on most graphic novels online for the past couple of weeks. I wonder if somehow someone screwed up and in-put that in-store $2.99 thing into the online graphic novels. And not that there's much of a reason to sleep on most of these $2.99 priced books, but there might be a chance the crazy $2.99 online pricing might disappear after Saturday if it is related to the BF sale. Thursday through Saturday is supposed to have 5 For $20 on Used Books in-store too. So basically if you see a $2.99 book you want online (or multiple books, to spread out the high shipping costs), don't wait to pull the trigger.

 
kodave said:
I got one in my email overnight. I should at least be getting one more if not two more, depending on if the gift card experiement counted.
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I've been back and forth with the CS reps about this. I think the system excluded it, but the promotion details didn't, so I'm just gonna whine till they send me one.

 
A lot of the games are live online a cursory search is every one list in the OP for Friday, including the game deaks which don't start in store till later in the day, picked up deadpool spending $2.56 extra on shipping is worth not getting out at all tomorrow.

 
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For local hastings stores,

Check your email/spam box if you have a passport card with them. I think it is free and used for rentals. There may be a 10$ off 20$ purchase coupon if you have the passport card on you.
 
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YEAHBUDDY said:
For local hastings stores,

Check your email/spam box if you have a passport card with them. I think it is free and used for rentals. There may be a 10$ off 20$ purchase coupon if you have the passport card on you.
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^^^ This. The passport card is free and used for rentals. I noticed that they had signs up for a $10 off coupon a $20 purchase around the movies for rent and sale. For today only they have free one day rentals for DVD and BluRay movies at local stores. The rentals need to be returned to the store by tomorrow at closing to avoid late return fees. I took advantage and rented the Lego Movie. I got a copy of CoD: Ghosts for PS3 as well.

 
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If anyone has the coupon for the $10 off coupon, could you post it in the thread. It's a universal code and not unique. The coupons I got in my email were terrible, but would love the $10 coupon.
 
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