The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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[quote name='Flacksguy']Well, I received one of my games from GoHastings today....only it's the wrong one.

It's close...I ordered the LA Noire Complete Edition. They sent me the Vanilla Edition.


Not sure if I'm going to send it back or not. I really rather have the Complete, but I got this one and the Guide for $20 shipped.

***Edit-Oh no, I was wrong. That was Rage that I got the Game and guide for 20 bucks, this was closer to $30.
It's going back.[/QUOTE]

Sad to hear but just more lazy employees down at the Hastings store that shipped from. If they took the SKU from your order slip and matched it to what they actually sent you, they would have seen that it didn't match up and something was wrong. Instead, they just read the title of the game, saw it was basically the same as the order slip, and said "fuck it, close enough." You'd think Hastings would want to cut down on waste like this to save money on returns but given their stock price plummet and general ass backwardness of their website, they don't seem to have much of a clue about how to run an online business.

Despite all that you can still nab crazy good deals. It just requires patience.
 
[quote name='kodave']Call or email customer service on Monday. That's about the only way to figure this out.
[/QUOTE]
Yeah thanks I emailed them because I was busy at work these days. Their website really needs improvement.
 
Got the DDRX2 bundle I ordered in. Ended up being Extreme 2 instead. I don't think I'll bother asking for a refund since I'm sure it would cost them a mint to send it back. I'll just consider it a cheap pad.
 
Got my PS2 "Buzz Hollywood Quiz" bundle today... Thing was brand new, still in the original packaging and factory sealed. Definitely worth the $5 I paid for it. Hopefully my FFX is in great shape too...
 
[quote name='joeyshadows']Is it normal to have an order "in process" for more than two days?[/QUOTE]

In process just means they are working on getting it shipped. I have had big orders, mostly of movies, take 3-4 days before everything on it got shipped out. For games they have not seemed to take as long - they must keep better track of their games.
 
[quote name='joeyshadows']Is it normal to have an order "in process" for more than two days?[/QUOTE]

Its not out of the ordinary. I have an order that's been "in process" for a week now. But normally after a few days I'd contact them.

I know the second I contact CS they're just going to cancel the order instead of trying to figure out why the order hasn't shipped. So I'm going to give it a couple of more days in case the items that were traded in have to be held for a week under some kind of trade/pawn law.
 
Funny enough, I received an email this morning cancelling my book order from a week ago. Then the books were delivered in the mail this afternoon. Looks like someone forgot to mark the order as shipped online. I love free orders from Hastings.

Here is next week's game "deal." None of the other sections had noteworthy deals. I'm still keeping my eye out for a free shipping promotion for this week.

Static_01.22_Games.jpg
 
I am kinda scared about the orders i placed now. Have anyone had these issues?

1.) I order a game with them and they gave me a tracking number. But it said it was delivered but to a totally different address than mine.

2) A tracking number that they gave me was invalid. It was an UPS number and a while bunch of my games are with the same UPS number.

Thanks for any input.
 
[quote name='Gosha']Got the DDRX2 bundle I ordered in. Ended up being Extreme 2 instead. I don't think I'll bother asking for a refund since I'm sure it would cost them a mint to send it back. I'll just consider it a cheap pad.[/QUOTE]
They did the same thing to me except sent me DDR Supernova instead. So annoying. I called though and got a refund and they told me to just keep it.
 
[quote name='ShockandAww']They did the same thing to me except sent me DDR Supernova instead. So annoying. I called though and got a refund and they told me to just keep it.[/QUOTE]

I emailed and they said to do a return/refund. Bleh! I think I'll give them a call later today.
 
[quote name='Gosha']I emailed and they said to do a return/refund. Bleh! I think I'll give them a call later today.[/QUOTE]
Yeah, call. I emailed them and haven't even gotten a response. I called though and it was fixed in 5 minutes.
 
[quote name='Sendoh']I am kinda scared about the orders i placed now. Have anyone had these issues?

1.) I order a game with them and they gave me a tracking number. But it said it was delivered but to a totally different address than mine.

2) A tracking number that they gave me was invalid. It was an UPS number and a while bunch of my games are with the same UPS number.

Thanks for any input.[/QUOTE]

1) This seems to be happening more and more lately. There is some kind of bug in their system that's screwing them. To be honest, if you email them or call them and either say you think you got the wrong tracking number or that it was delivered to the wrong address according to the tracking info, they'll give you a full refund. But chances are the item will eventually arrive just fine to your address.

2) I don't understand what you're asking here. Some Hastings locations are using some kind of delivery confirmation with USPS that doesn't display tracking details online, but I assume they have access to whether or not the package was delivered. Usually they only ship UPS if its a big order shipping from the same location. So its possible that if you ordered several games, they may be shipping via UPS from the same location.


For all the people with DDR problems - sorry to hear that. Either they accepted DDR trade ins for various versions under the same game SKU, or lazy employees are just grabbing anything with DDR on it and shipping it to you instead of trying to match up SKUs.
 
Just called about the DDR, they just issued a return slip and said they'd reimburse the shipping. I think I'll just keep it though and resell the game itself on ebay or sell it to a friend. Crazy snowy out here in Washington, so I don't feel like going to UPS.

Also, put in an order for Way of the Samurai PS2 and Unlimited Saga. I know they'd be cheaper used at Gamestop, but at least with GoHastings I'm pretty much guaranteed to get discs in decent shape and at least a cover/insert. I don't mind if the manual is missing.
 
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[quote name='Gosha']Just called about the DDR, they just issued a return slip and said they'd reimburse the shipping. I think I'll just keep it though and resell the game itself on ebay or sell it to a friend. Crazy snowy out here in Washington, so I don't feel like going to UPS.[/QUOTE]

Hastings has a return slip for USPS where USPS collects the delivery costs from them when USPS returns the item, so you don't have to pay anything up front. I don't know why they didn't give you that. If you want to give that a try, PM me. But that would still require you getting the game to USPS or your letter carrier.
 
Just received Rage that I ordered during the 30% deal. All 3 discs in perfect condition. Artwork, manual, and case flawless. Even had the code for the sewer missions unused.
 
just got my :ps3: tekken hybrid, game and case are in perfect condition but no manual. i'll live though, esp for just $21~ shipped. boosh.
 
[quote name='kodave']Funny enough, I received an email this morning cancelling my book order from a week ago. Then the books were delivered in the mail this afternoon. Looks like someone forgot to mark the order as shipped online. I love free orders from Hastings.[/QUOTE]

I think my PS2 games came free...but only because my bank declined the transaction after they shipped. Haven't heard anything about it from either one of them yet, and I have my games, so...gotta love free orders? I hope.

Waiting on the 96c shipping glitch DVDs now.
 
[quote name='DigitalMP']Just received Rage that I ordered during the 30% deal. All 3 discs in perfect condition. Artwork, manual, and case flawless. Even had the code for the sewer missions unused.[/QUOTE]

Was it the Anarchy Edition?
I'm waiting on a Rage and would like it if I get the Anarchy Edition.
 
well I need to call customer service, just got my movies from the .96 cent shipping glitch and three of them are previously viewed and not used...

usually they are a pretty good about this (one time they even refunded me and told me to keep the movie)
 
[quote name='buckythekat'](one time they even refunded me and told me to keep the movie)[/QUOTE]

Thats what I was hoping for when I called about the LA Noire mistake they made. Oh well, no such luck so I sent it back.
But I did get the Rage I ordered today, and it was the Anarchy Edition, so thats a plus.
 
[quote name='buckythekat']well I need to call customer service, just got my movies from the .96 cent shipping glitch and three of them are previously viewed and not used...

usually they are a pretty good about this (one time they even refunded me and told me to keep the movie)[/QUOTE]

They've publicly claimed that they no longer classify previously viewed rentals that are purchased then traded back in as "used." So definitely get a refund on that situation.

Just out of curiosity, did the SKU on the sticker on the PV DVDs match up with the SKU on the paper invoice?
 
[quote name='Flacksguy']Was it the Anarchy Edition?
I'm waiting on a Rage and would like it if I get the Anarchy Edition.[/QUOTE]

Sorry for late post. Yes it was Anarchy Edition. I actually was kind of expecting it due to how every retailer I would go to after launch would have nothing but Anarchy Editions.
 
I updated the first post with this week's deal. I don't own a PS3 so I don't know if anything in particular is a noteworthy good price that isn't normally offered at the current price points. If you find something, let me know and I'll update the first post / title of the post. Thanks.
 
Used :ps3: new vegas for a little over 5 bucks. Would pick up as a free rental then trade back if it weren't for the annoying shipping fee
 
saints row 3 is $30 shipped
resistance, uncharted dual packs and sly collection are $22 shipped
black ops $15 shipped
nothing outstanding
 
What conditions are the used games in when u receive them? Are they gamefly quality where they also include the online codes?
 
[quote name='autobot']What conditions are the used games in when u receive them? Are they gamefly quality where they also include the online codes?[/QUOTE]

I'm also interested.. do they come in original case?
 
Got it, sorry for the stupid question.

Now I just have to decide i 43 bucks for Darksiders, AC2 and AC Brotherhood is worth it or should I wait for other deals like Amazon's warehouse. The shipping might be the deal breaker
 
Does GoHastings no longer respond to their emails or something? The last time I had to RMA something, I got a response within 2 days, this time I've sent 2 emails and haven't gotten a response in over a week.
 
[quote name='enorox']Got it, sorry for the stupid question.

Now I just have to decide i 43 bucks for Darksiders, AC2 and AC Brotherhood is worth it or should I wait for other deals like Amazon's warehouse. The shipping might be the deal breaker[/QUOTE]

Darksiders is $5 used at BB. I got a copy and it was like new.
 
[quote name='KtMack23']Darksiders is $5 used at BB. I got a copy and it was like new.[/QUOTE]

Wow, that is an amazing price. Severe disappointment to find out it was 360 only. They don't even have the ps3 version listed on their site anymore. I guess I'll stick it out and wait for a better deal if it goes as low as 5 bucks.
 
[quote name='Vinny']Does GoHastings no longer respond to their emails or something? The last time I had to RMA something, I got a response within 2 days, this time I've sent 2 emails and haven't gotten a response in over a week.[/QUOTE]

I've always found that their phone customer service is better
 
[quote name='buckythekat']I've always found that their phone customer service is better[/QUOTE]

I just like having everything in writing... oh well, guess I'll have to call them.
 
Today in the mail I received Mario vs. Donkey Kong 2: March of the Minis which I got for $10.81 shipped with 96 cent shipping, and Mario vs. Donkey Kong: Mini Land Mayhem for $13.12 shipped back during the two days of 30% off. Both games came complete, which is great.

I also got a large collectors book about the history of DC Comics for $12 back during the 30% off too. It arrived in what looks like the manufacturer's shrink wrap despite a "Used" sticker slapped on top of it.

All in all great deals delivered by Hastings this time around.
 
My 10 DVDs came in from the 96 cent shipping mistake. Despite buying National Treasure 2, American Gangster, The Patriot, and many other successful movies, Final Fantasy Unlimited Phase 4 is the only disc with any scratches. And it is so scratched, I can immediately tell it's unplayable. So I'm returning it. Really? Something so obscure is in the worst condition? Figures.
 
[quote name='Vinny']I just like having everything in writing... oh well, guess I'll have to call them.[/QUOTE]

well they do always email you after you've talked to them on the phone

[quote name='kodave']They've publicly claimed that they no longer classify previously viewed rentals that are purchased then traded back in as "used." So definitely get a refund on that situation.

Just out of curiosity, did the SKU on the sticker on the PV DVDs match up with the SKU on the paper invoice?[/QUOTE]

there wasn't any sticker and the movies came in regular bluray cases but the discs were obviously former rentals (stickers on the center and one even said rental on the disc itself)

they gave me a mailing label and I just sent them back for a full refund (luckily none of them were movies I really want at the moment so they'll just go back on my wishlist)
 
My order history at GH has been reset or somehow, can't see my past purchased games anymore even though I am logged in. Anybody else having this problem?
 
[quote name='Kevtones']Any free shipping promos right now? Checked the usual sites but I thought I'd ask to make sure I'm not missing anything... Thanks![/QUOTE]

No. You just missed 96 cent shipping last week.

[quote name='TooPoor']My order history at GH has been reset or somehow, can't see my past purchased games anymore even though I am logged in. Anybody else having this problem?[/QUOTE]

I don't think their website saves your complete order history, only your most recent orders.
 
[quote name='kodave']I don't think their website saves your complete order history, only your most recent orders.[/QUOTE]
Thanks I didn't know that, that kind of sucks, thought server database space is as cheap as spinach nowadays.
 
I ordered Bioshock, Bioshock 2, and Tom Clancy's Rainbow Six: Vegas during the used game sale a few weeks ago and they just came in. The Bioshock 2 case is in kind of bad shape with part of the top chipped off. They all came complete and the discs all look fine, but would they do anything to ship a better case or anything or am I left with it?
 
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