The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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Just bought Medal of Honor LE (PS3) for $6.25 after 30% off which is the cheapest I have seen for this game and it has the old Frontline remastered which I hope is a part of the BR and not a downloadable code.
 
Damn, every time these sales go up, I never know what to buy.

I went ahead and ordered Gears 3 LE. I'm hoping it's complete... but know that luck isn't on my side.
 
I had an excellent shopping experience during their leap year 29% off sale. Picked up Viking, Golden Axe Beast Rider and Clash of the Titans for like 27 bucks. All arrived complete save Beast Rider as it was a rental copy but it didn't look like anyone had played it and the manual and artwork were included so all I had to do was get a new case. I picked up the Darkness this time for 13 bucks after shipping. Seeing it's hard to find for PS3 this is a damn good price. Hopefully it's in as good as condition as my previous order.
 
Sweet...I tried to get Uncharted 3 yesterday but it was OOS. It's back in stock and at a lower price ($27 vs $30 yesterday). With the coupon it came out to be ~$21 shipped =)

Also decided to pick up Killzone 3 for ~$11 shipped
 
Funny all these people bitching about them raising prices they actually lowered the price of the Darkness since I bought it. Albeit not by much.
 
[quote name='epicjas0n']Sweet...I tried to get Uncharted 3 yesterday but it was OOS. It's back in stock and at a lower price ($27 vs $30 yesterday). With the coupon it came out to be ~$21 shipped =)[/QUOTE]
Wow pretty good price for that.
 
Bayonetta and Operation Flashpoint for only 19.65 is very tempting well in fact a must buy now I'm going to browse through PSP and PS2 games.
 
[quote name='Psychonik']Funny all these people bitching about them raising prices they actually lowered the price of the Darkness since I bought it. Albeit not by much.[/QUOTE]

WWE 12 also was dropped about a dollar before the sale started.
 
Amazingly, it looks like all but one of the 6 Vita games I ordered have been shipped. Average price after shipping was just about $20 each, I'm fairly happy with that deal (beats any of the other deals I've seen). Still hoping to pick up MvC 3, but they've jacked up the prices so I'l probably just wait for the next deal (and maybe hope for Vita games to start showing up in the periodic GameFly sales).
 
Damn just wish alot of these were instock. Fallout New Vegas Ultimate for 25ish, eye pet w friends for cheap. also alot of others out of stock... oh wellz

Darkness 2 for $20.xx or wait for bestbuy to hopefully have it 20new?
does it have any new online pass needed? thanx
 
[quote name='IanKazimer']They cancelled my Asura's Wrath order then jacked the price. Wooo![/QUOTE]

I'm not sure what you're complaining about. It shows its OOS for both systems. So they could jack it up to $1million but it doesn't matter if you can't actually purchase it. Sounds like someone got it from the store before it could ship to you, they cancelled your order, then the price reset online. If it comes back into stock the price will probably adjust again.
 
How long do I have to wait before I hear something about my order cancelled? (if it gets cancelled, that is) Because only 1 out of 4 games has shipped so far.
 
[quote name='kodave']I'm not sure what you're complaining about. It shows its OOS for both systems. So they could jack it up to $1million but it doesn't matter if you can't actually purchase it. Sounds like someone got it from the store before it could ship to you, they cancelled your order, then the price reset online. If it comes back into stock the price will probably adjust again.[/QUOTE]

I'm not sure why you think I'm complaining. I know how online stores work, but thanks for the breakdown.



Darkness 2 for $20.xx or wait for bestbuy to hopefully have it 20new?

The game's short, but I found it pretty damned good. I'd happily pick it up for 20 again. No online pass as far as I recall.
 
[quote name='IanKazimer']I'm not sure why you think I'm complaining. I know how online stores work, but thanks for the breakdown.[/QUOTE]

Because what other possible meaning could your post have? There was obvious sarcasm and resentment in it, especially since you alleged they "jacked the price up" and "woo"ed after that statement. And if you knew how Hastings works, then you'd know the price wasn't actually "jacked up" and hence wouldn't have said that. But thanks for trolling.
 
[quote name='ApathyAndFlow']How long do I have to wait before I hear something about my order cancelled? (if it gets cancelled, that is) Because only 1 out of 4 games has shipped so far.[/QUOTE]

Their ordering system is pretty hit and miss when it comes to statues. I've had probably 1/3 of my orders say cancel and yet still ended up shipping. And sometimes, it can take quite a while to ship since these are on a store by store basis and it seems that they don't ship on weekends.
 
[quote name='kodave']Because what other possible meaning could your post have? There was obvious sarcasm and resentment in it, especially since you alleged they "jacked the price up" and "woo"ed after that statement. And if you knew how Hastings works, then you'd know the price wasn't actually "jacked up" and hence wouldn't have said that. But thanks for trolling.[/QUOTE]


Trolling, sure. This thread is literally full of people making posts and raising awareness--sarcastic or not--when an attempted purchase is cancelled, but something about mine is deemed unacceptable. I'll just assume you were feeling frisky when you read mine and let you have it. I'm not interested in going back and forth.
 
[quote name='crypto186']What is the average condition of used products from this website? It's looks pretty sweet.[/QUOTE]

This question .. it's the same answer every time.

Used products come from customers. The condition of one person's items will not be the condition of your items. If it's bad enough, I'm sure the employees would resurface the items before shipping them out.
 
[quote name='IanKazimer']Trolling, sure. This thread is literally full of people making posts and raising awareness--sarcastic or not--when an attempted purchase is cancelled, but something about mine is deemed unacceptable. I'll just assume you were feeling frisky when you read mine and let you have it. I'm not interested in going back and forth.[/QUOTE]

My issue wasn't that your order was cancelled and you posted about it, its that you claimed they "jacked up the price" after and were taking a piss on them for that reason. The way you phrased it implies they cancelled your order even though the item was in stock, then deliberately raised the price to try to get someone to pay more for it. The reality is they cancelled your order because its OOS and the price was raised on the OOS item automatically by their system because they have a weird system.

If, like you claim, you know how Hastings' system works, you would know that's pretty much standard procedure for when some items go OOS and wouldn't have written about it in that way because its a non-issue the price shows as higher on an OOS item. No one can pay that price because its OOS and prices on OOS items should never be considered the definite in-stock price when it comes to Hastings because their computer adjusts prices so frequently.

There's a very real difference between what actually happened to you and a company deliberately not shipping an in stock item at a price the customer purchased it at in order to raise the price on the very same item and hope someone else buys it at the higher price, which is what your wording implies (cancelled - price jacked up - sarcastic woo). Again, re-read what you wrote, and tell me what purpose claiming price jacking followed by a sarcastic woo serves when the only price jacking was just the computer doing what it does when an item is OOS.

I'm all for taking the piss out of Hastings when they deserve it, and they have very clearly, on occasion, raised their prices before/during a sale when they claim they don't practice that. And its important to call them out when they do that kind of shit. So it's a very serious bit of misinformation - whether you intended for it to read like that or not - to say they cancelled your order only to raise the price when the reality is the item is still OOS and you have no idea what the price will be if it were to come back in stock. Someone else made price raising claims earlier in this sale and people set that poster straight too, so you're not the only one.

[quote name='Scorch']This question .. it's the same answer every time.[/QUOTE]

Gosh, if only there was this thing called a FAQ consisting of Frequently Asked Questions in the first post situated directly under the deal announcements that had information regarding things like item condition and 50 other questions about Hastings that people might have. If such a thing existed you probably wouldn't appear so frustrated in replying to repetitive questions.
 
So, this was my first time purchasing anything from gohastings.com and I had a question. How do I know for sure if my item shipped? I did standard shipping, so I don't get a tracking number. But the status of my order is "In progress" but underneath both games, you can see it says "out of stock". When I put the games in my cart, it didn't say that, or I wouldn't have purchased. They've already billed me and everything, and I wanted someone to confirm to me or not if they're out of stock. I emailed customer service and they didn't help me. Also, if it matters, I placed my order around Friday at noon.

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[quote name='GHmanRON']So, this was my first time purchasing anything from gohastings.com and I had a question. How do I know for sure if my item shipped?...[/QUOTE]
You 'should' be fine, it appears there was only one copy of each of those 2 games and you bough them. Is still in progress meaning that the specific store that has these games physically still has not grabbed them from the store shelf. Now, if in the in-between time that you ordered and the time it took for them to find the game, a costumer at the store buys it before they can grab it then you won't get it and will get your order refunded/canceled. AFAIK (because I have no physical GH where I live) store prices are different than online and then to be higher.
 
[quote name='Carlanga']You 'should' be fine, it appears there was only one copy of each of those 2 games and you bough them. Is still in progress meaning that the specific store that has these games physically still has not grabbed them from the store shelf. Now, if in the in-between time that you ordered and the time it took for them to find the game, a costumer at the store buys it before they can grab it then you won't get it and will get your order refunded/canceled. AFAIK (because I have no physical GH where I live) store prices are different than online and then to be higher.[/QUOTE]
Thanks for informing me on this! I also have no GH stores here and still learning how they run things. They seem to have some good deals. But alright, I just wanna make sure they refund me if they are for sure out of stock, that way I don't have to wait like a month for them to stock back up(has happened to me before, sucks!).
 
[quote name='GHmanRON']Thanks for informing me on this! I also have no GH stores here and still learning how they run things. They seem to have some good deals. But alright, I just wanna make sure they refund me if they are for sure out of stock, that way I don't have to wait like a month for them to stock back up(has happened to me before, sucks!).[/QUOTE]

Hastings places a pending charge on your credit card for whatever the order amount is, but until they've shipped or cancelled all of the items in your order they don't place a definite charge reflecting the cost of the items that actually shipped. Usually they'll let you know if something was cancelled fairly quickly, like within a few business days. The longest for me was about 5 business days or so before I got a cancellation email, but they shipped the item anyway, so that was more of a screw up on their part. If something is going to get cancelled you can expect the email in 2 or 3 days max.



Also, Hastings figured out how I knew of their dealz ahead of time finally (which anyone could do), so they've smartened up on how they name the banner image files for the website. I take it that's why the GH rep made a random appearance here in the thread this week since we here at CAG (and someone on a random deal website) pretty much spoiled the news of their 2 day sale nearly a week ahead of time. You'd think Hastings would appreciate us supporting them with a thread here on CAG, but I guess they don't care for criticism and spoilers as well.

No deals this week.
 
Wouldn't you know it, just as this sale ends, I think up of a few games I wanted to pick up. Of course, I barely missed out... sale ended not 1 hour ago.
 
[quote name='GHmanRON']So, this was my first time purchasing anything from gohastings.com and I had a question. How do I know for sure if my item shipped? I did standard shipping, so I don't get a tracking number. But the status of my order is "In progress" but underneath both games, you can see it says "out of stock". When I put the games in my cart, it didn't say that, or I wouldn't have purchased. They've already billed me and everything, and I wanted someone to confirm to me or not if they're out of stock. I emailed customer service and they didn't help me. Also, if it matters, I placed my order around Friday at noon.

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[/QUOTE] its a good site but give them 2 days to process your order but check your email, you should get something on tuesday. They usually don't send anything out on Saturday or Sunday...
 
[quote name='IanKazimer']They cancelled my Asura's Wrath order then jacked the price. Wooo![/QUOTE] I had the same issue, I ordered the DVD 'the deer hunter' Which was $1 but they cancelled my order and pushed it up to $5.99
 
[quote name='astralproxy']Gears of War 3, Mortal Kombat, Uncharted 3, and 9 (Blu-ray)
$62 shipped[/QUOTE]
Good buy... Btw can you list those 9 blu ray, I might check them out...but I did buy 4 DVD for 11, 3 days before that I did buy $24 dollar worth of DVDs and 2 weeks before that I bought $42 dollar worth which was like 11 DVDs.
 
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I got The Darkness, Bayonetta, and op flaspoint red river for about 32 dollars. Even jumped on the departed on blu ray for 5.96.
 
[quote name='sweetchinmusic']Good buy... Btw can you list those 9 blu ray, I might check them out...but I did buy 4 DVD for 11, 3 days before that I did buy $24 dollar worth of DVDs and 2 weeks before that I buy $42 dollar worth which was like 11 DVDs.[/QUOTE]

"9" is a name of a pretty good animated movie http://en.wikipedia.org/wiki/9_(2009_film). astralproxy is probably referring to that, not the number of BluRays purcahsed
 
[quote name='IanKazimer']I'm not sure why you think I'm complaining. I know how online stores work, but thanks for the breakdown.



Darkness 2 for $20.xx or wait for bestbuy to hopefully have it 20new?

The game's short, but I found it pretty damned good. I'd happily pick it up for 20 again. No online pass as far as I recall.[/QUOTE] actually it's been going up and down this whole week, I've been keeping an eye on it, I was gonna buy it when it hit $41 with 30% off which was like $33 but i passed on it, thought it was too much for it...
 
[quote name='IanKazimer']Thanks, Chin. I'll keep an eye out.[/QUOTE]
Also check out amazon, they have it for $41(if you can't wait) But by the end of this month or next month it should be down to $30 or $25 or even 20... Lol this game is like La-Noire, with time it's just gonna keep on going down, fast...it's only been out for a month.
 
[quote name='Vinny']Wouldn't you know it, just as this sale ends, I think up of a few games I wanted to pick up. Of course, I barely missed out... sale ended not 1 hour ago.[/QUOTE]

From my experience, most of their new stock is updated after midnight central time. I've grabbed a lot of things that popped into stock around 4 AM Central. The pros: If you're up in the middle of the night, you can totally snipe that item, especially if its rare and/or already cheap. The cons: The item was sitting in the store on the day of the sale if not earlier but the item wasn't added online in time to qualify for the sale, so now you can't get it for cheaper.

A Hastings rep has been posting on Facebook that they're trying to reduce the number of cancellations. I've noticed on some items that are OOS, a look-up-this-item-in-store box used to appear the day before the item came back into stock online, and that's how I've known to look at certain items to get them right away.

Now it seems like its a longer period of time between look up box appearing on an OOS item and it officially coming back into stock.

My best guess is that Hastings is delaying listing items online for a couple of days instead of doing it the next day after the item is traded in.

My guess at the reasoning if that's true: If its a hot moving item, someone will buy it in store within 48 hours or whatever. By not listing it online immediately, it basically gives in-store customers first dibs, and it also cuts down on the cancellation emails Hastings has to send when your hot item is OOS because it didn't even stay on the shelves for 24-48 hours before an employee could grab it to ship to you.

If its on the shelf longer than that first 24-48 hours, chances are it'll stay there for a while longer, so they'll go ahead and list it online because the odds of a cancellation occurring will drastically decrease. I'm sure someone who has worked in a used-item retail store could fill in the general turnover time for popular items vs. the rest, and that would probably give us an idea on Hastings' new listing strategy to reduce the number of cancellation emails it has to send. Then more people could have a better idea of when an item might come back into stock, which would be even more useful during sales.
 
Picked up WET, Singularity, and Venetica for PS3 for just over $25 total.
I am happy with that price. I've never had a problem with Hasting before and have bought around 40 PS3 games from them in the last couple years.
 
Got
Halo Anniversary: 14.39
Drive OST: 6.99
Last Samurai: 4.49
Memoirs of a Geisha: 8.49

38

😃
 
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[quote name='gabolous']Gonna rip an flip the Drive OST[/QUOTE]

Just out of curiosity, what is your rationale behind that? If you rip music from CDs, that's fine as its essentially your own personal backup, but once you sell the CD and keep the digital files, you're back into violation of federal law. Once you sell the CD you give up your right to retain copies. So why not just illegally download it in the first place? Do you feel better because you at least initially paid some money even though you're going to get that money back (more or less... the "more" part is what creates an even more interesting dynamic of ethics). Or do you feel better that you didn't support pirates and certain torrent sites or P2P programs? I'm not judging you in the slightest since I've pirated my fair share of things, but I was just curious what your rationale behind your rip and flip of that music CD was.
 
Pirating is a thing of the past. Services like Music Unlimited are so much more convenient and you always get high quality original recordings.
 
[quote name='kodave']Just out of curiosity, what is your rationale behind that? If you rip music from CDs, that's fine as its essentially your own personal backup, but once you sell the CD and keep the digital files, you're back into violation of federal law. Once you sell the CD you give up your right to retain copies. So why not just illegally download it in the first place? Do you feel better because you at least initially paid some money even though you're going to get that money back (more or less... the "more" part is what creates an even more interesting dynamic of ethics). Or do you feel better that you didn't support pirates and certain torrent sites or P2P programs? I'm not judging you in the slightest since I've pirated my fair share of things, but I was
 
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