The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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Man, there really needs to be another 3 for $21 on new books offer. I'm not really running out of material, but I'd love to whittle down my wish list of expensive products. ;) I already removed most of the DVDs that were priced at 99 cents last year and have since gone up to compensate for the decrease in shipping costs. Free shipping would've been nice before they changed their pricing scheme. =\
 
Just placed two orders with the $10 off $30 for used books. I'm skeptical that any of them will ship, especially since one of the titles got cancelled on me earlier in the week, but we'll see I guess. I still need to email them about that $7 off thing.
 
I'm trying to check out using the $10 off BONUS code, but for some reason, I'm getting an error message concerning my payment method:

"Please review errors highlighted below in red.
Your Payment method has issues. The order you are trying to place did not go through."

The thing is, I have no idea what they're talking about--I triple-checked my CC#, expiration date, and security code, and I'm still getting this error; I also haven't had any issues using the same CC for purchases over the past few days. Is there something I'm doing wrong or is this an issue with the Gohastings website?
 
[quote name='Vigilante']I'm trying to check out using the $10 off BONUS code, but for some reason, I'm getting an error message concerning my payment method:

"Please review errors highlighted below in red.
Your Payment method has issues. The order you are trying to place did not go through."

The thing is, I have no idea what they're talking about--I triple-checked my CC#, expiration date, and security code, and I'm still getting this error; I also haven't had any issues using the same CC for purchases over the past few days. Is there something I'm doing wrong or is this an issue with the Gohastings website?[/QUOTE]

So there was nothing highlighted in red?

If this error is what I think it is, it is something that happens with no rhyme nor reason and usually Hastings has no idea how to fix it. Your best bet is to give them a call.
 
[quote name='kodave']So there was nothing highlighted in red?

If this error is what I think it is, it is something that happens with no rhyme nor reason and usually Hastings has no idea how to fix it. Your best bet is to give them a call.[/QUOTE]The only highlighted-red thing is the $10 discount from BONUS. Unfortunately, I'm at work right now so calling isn't an option at the moment. Also, it's not like I really need the two manga volumes ($6.61 each, new) and DVD set ($20.99 used) I'd be purchasing right now, so maybe I'll just wait for the next % off promotion that will allow me to get the set for cheaper, and I can just wait for the next manga volume in the series to be released to capitalize on the $0.96 flat shipping for book orders.

It's not that I'm lazy--this error just might be a sign that I should save my money for other things. Thanks for the advice, regardless. :)
 
[quote name='Vigilante']The only highlighted-red thing is the $10 discount from BONUS. Unfortunately, I'm at work right now so calling isn't an option at the moment. Also, it's not like I really need the two manga volumes ($6.61 each, new) and DVD set ($20.99 used) I'd be purchasing right now, so maybe I'll just wait for the next % off promotion that will allow me to get the set for cheaper, and I can just wait for the next manga volume in the series to be released to capitalize on the $0.96 flat shipping for book orders.

It's not that I'm lazy--this error just might be a sign that I should save my money for other things. Thanks for the advice, regardless. :)[/QUOTE]

Do you work in a different state than where you live? People have reported that when they try to place an internet order from a state different than where their billing/shipping address is from, Hastings won't let it go through.
 
[quote name='kodave']Do you work in a different state than where you live? People have reported that when they try to place an internet order from a state different than where their billing/shipping address is from, Hastings won't let it go through.[/QUOTE]Nope, that's not the case; I live 20 minutes away from my workplace in the same state. I suppose I could try placing the order at home to see if it works--maybe it's an IP address-related issue? :???:
 
Just got off the phone with Hastings, and I have to say I am very pleased with how much they actually cared about what the customer had to say and was willing to listen and also admit faults with their system and not make excuses.

The hour I spent on the phone with a Hastings supervisor and also Hastings Director of e-commerce really let me walk away feeling like something was actually accomplished. I don't think I would have expected the kind of interaction Hastings provided me with, especially with people who are higher up in the chain of the company from the inside.

Many of the issues we talked about in this thread, as far as stock issues, condition issues, site issues, and an assortment of other issues were all discussed in this conversation and in full detail. I appreciate the types of details I got as well as the types of details I was able to provide to them without being cut off or interjected with a reason of why it happens. They actually listened to what I had to say, which is quite refreshing when dealing with a company that's pretty big.

This conversation of course did not magically fix any of the problems, but it did help me confirm they do know of the issues and are actively trying to fix them. Only time will tell how long it will take to resolve these issues, but things like these aren't always so easily fixed depending on a number of other things, and it is nice for me as a customer to have a much better understanding of what's actually happening from the inner workings of the company, and puts me at ease a little more.

Happy to be a customer with Hastings, and of course will continue to shop with them. Definitely have a new found respect for their customer service concerns , even though it was pretty high to begin with in the past with their phone service and now social media service, but this is a new found respect.

I am not saying any of this to persuade anyone into shopping at Hastings, but just letting you know about the awesome experience I just had with the company.
 
[quote name='Squarehard']Just got off the phone with Hastings, and I have to say I am very pleased with how much they actually cared about what the customer had to say and was willing to listen and also admit faults with their system and not make excuses.

The hour I spent on the phone with a Hastings supervisor and also Hastings Director of e-commerce really let me walk away feeling like something was actually accomplished. I don't think I would have expected the kind of interaction Hastings provided me with, especially with people who are higher up in the chain of the company from the inside.

Many of the issues we talked about in this thread, as far as stock issues, condition issues, site issues, and an assortment of other issues were all discussed in this conversation and in full detail. I appreciate the types of details I got as well as the types of details I was able to provide to them without being cut off or interjected with a reason of why it happens. They actually listened to what I had to say, which is quite refreshing when dealing with a company that's pretty big.

This conversation of course did not magically fix any of the problems, but it did help me confirm they do know of the issues and are actively trying to fix them. Only time will tell how long it will take to resolve these issues, but things like these aren't always so easily fixed depending on a number of other things, and it is nice for me as a customer to have a much better understanding of what's actually happening from the inner workings of the company, and puts me at ease a little more.

Happy to be a customer with Hastings, and of course will continue to shop with them. Definitely have a new found respect for their customer service concerns , even though it was pretty high to begin with in the past with their phone service and now social media service, but this is a new found respect.

I am not saying any of this to persuade anyone into shopping at Hastings, but just letting you know about the awesome experience I just had with the company.[/QUOTE]

So what exactly did they say? Don't be an information hoarder. ;)
 
[quote name='DarkSageRK']So what exactly did they say? Don't be an information hoarder. ;)[/QUOTE]

It's kind of a lot to go over considering it was literally an hour long conversation with a couple people, and I was on conference call for about 20 minutes of that conversation too, so I'm beat from it. I can probably answer things in excerpts if you want, but to go over all of it at once will take too much work, so if you have anything specific you want to know about some of that stuff, I can probably answer it, assuming it was something that came up in the conversation. :bouncy:
 
[quote name='Squarehard']It's kind of a lot to go over considering it was literally an hour long conversation with a couple people, and I was on conference call for about 20 minutes of that conversation too, so I'm beat from it. I can probably answer things in excerpts if you want, but to go over all of it at once will take too much work, so if you have anything specific you want to know about some of that stuff, I can probably answer it, assuming it was something that came up in the conversation. :bouncy:[/QUOTE]

Nope! Just start typing a wall of text. We'll sort out what's relevant and what isn't. :D
 
[quote name='kodave']Nope! Just start typing a wall of text. We'll sort out what's relevant and what isn't. :D[/QUOTE]

Bah! Well, when I'm up for it I guess I'll have to type out most of the concerns, lol.

Keep an eye out. ;P
 
Don't kill your fingers typing out all of that info, Squarehard! At the very least it sounds like GH is in the business of making improvements instead of being satisfied with the status quo.

Whoever mentioned Witcher 2 earlier, thanks. $23 shipped using the BONUS code is good enough for me. The last dozen or so games I've ordered have been in very decent shape, only one missing manual out of the lot.
 
does anyone know if their collector's / limited editions usually come complete or have any experience orderings CE/LEs from them that can comment on the typical quality?
 
[quote name='iNFiNiTE HORiZON']does anyone know if their collector's / limited editions usually come complete or have any experience orderings CE/LEs from them that can comment on the typical quality?[/QUOTE]

It's very hit or miss with used CEs/LEs from Hastings. From what I've seen with others and my own experience, you're probably going to end up with a regular version, missing parts, or the box will be in horrible condition. It's not the best place to order CEs/LEs if you are looking strictly for collecting purposes, but if you're a gambling man, give it a shot.
 
[quote name='iNFiNiTE HORiZON']thinking of ordering Mass Effect 3 from them, if I get it "previously viewed" any chance the online code will work?[/QUOTE]

You can apply a code before needing to finalize the checkout process. Note that PV means you'll probably get a rental version rather than "used," which is what they receive from people who trade in games at their B&M locations.
 
Ordered harry potter UE blu, and 2 other blus for $26.

Was gonna put in an order for 5 games but the $11 shipping makes it like $37....kinda a dealbreaker
 
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Placed an order for Dragon's Dogma a couple hours before the $10 code was posted. I emailed to try and get the $3 adjustment, but I'm not real hopeful about it.
 
[quote name='iNFiNiTE HORiZON']thinking of ordering Mass Effect 3 from them, if I get it "previously viewed" any chance the online code will work?[/QUOTE]

There's probably a better chance they won't even include the online code unless its on the manual. I don't think Hastings is like GameFly, just saving all the inserts and proper boxes for sales when rentals are over. They'll just ship you whatever is in the rental case they use. No one knows for sure what anything will come with. Its all up to you if you want to gamble on it.

[quote name='Squarehard']Bah! Well, when I'm up for it I guess I'll have to type out most of the concerns, lol.

Keep an eye out. ;P[/QUOTE]

Well, if there is anything that would be useful for the FAQ, please share. I've gone through and cleaned it up a little and added a couple of questions. Most of what people ask about here is already in the FAQ, but I suppose its easier to post and ask then to check the FAQ first.
 
[quote name='sayu']Placed an order for Dragon's Dogma a couple hours before the $10 code was posted. I emailed to try and get the $3 adjustment, but I'm not real hopeful about it.[/QUOTE]
Well my order was cancelled. If AwRy108 gets his, then we'll know it's because I pissed them off for asking. :lol:
 
I tried to get a price adjustment once, and the guy I spoke with was like, "We can adjust the price for you, (and in a condescending tone) but we're not obligated to do so." The issue was that they wouldn't help me because I didn't contact them within the day or so, since it was over a holiday weekend.
 
[quote name='buckythekat']I keep getting a system error when I try to place an order right now...[/QUOTE]
Same, I wonder if it went through
 
[quote name='SuperMario64']Same, I wonder if it went through[/QUOTE]

my order definitely did not as they never did a test charge on my card and everything is still in my cart

of course the $10 off $30 deal is now over so due to this glitch GoHastings will have to wait to get my money
 
Static_07.15_2Day_URaj4euf.jpg


Code: FRIENDS

Code may not be fully active yet, so give it some time if it doesn't work correctly.

*edit*
Just checked out and everything is good, so get your shop on!
 
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[quote name='Squarehard']
Code: FRIENDS

Code may not be fully active yet, so give it some time if it doesn't work correctly.[/QUOTE]

You've been on top of these deal changes like crack recently!

First post updated.
 
Yeah, I've been in a relatively buyer friendly mood as of late, so I just kind of stalk it like a hawk stalking a possum, a delicious possum, filled with rabies.
 
Thanks, damn could have saved $3 if I had waited to use this code instead of 7and7. Oh well.

Project X Blu is available for $8.02 shipped if anyone wants it.
 
Hastings is killing me with their screwed up video game prices. If some of the games I'm interested in were as cheap on their own website as they were on Amazon, I'd buy a shit ton of games from them at 30% off. But apparently their programmers don't know how to fix it despite multiple people reporting it/complaining about it. Sadly I've seen some game prices on Amazon get jacked up to the unreasonably high prices instead of the Hastings website prices dropping to the Amazon price. Stuff is on Amazon for like $5 but nearly $20 on their own site. How they don't know how to fix this is beyond me.
 
[quote name='Jacoblee23']These would have been great deals for me, if they would actually re-stock their freaking vita games damnit.[/QUOTE]

Dude, I feel like I've replied to you two or three times about this. What don't you get? When it comes to used games, there is no "re-stocking." Re-stocking implies they can just order more from a supplier. Usually that's not how used sales work. They don't have used Vita games because people don't trade in Vita games, probably because not a lot of people own Vita games. If you want to buy used Vita games, you're going to have to hope Hastings comes up with a way to encourage people to trade in used Vita games.
 
[quote name='kodave']Hastings is killing me with their screwed up video game prices. If some of the games I'm interested in were as cheap on their own website as they were on Amazon, I'd buy a shit ton of games from them at 30% off. But apparently their programmers don't know how to fix it despite multiple people reporting it/complaining about it. Sadly I've seen some game prices on Amazon get jacked up to the unreasonably high prices instead of the Hastings website prices dropping to the Amazon price. Stuff is on Amazon for like $5 but nearly $20 on their own site. How they don't know how to fix this is beyond me.[/QUOTE]

While the automatic price program is wonky, the prices on Amazon is meant to be cheaper to offset the higher shipped costs.

My guess on why the pricing and the website itself is so messed up is that they went cheap the first time around and got someone who made buggy, inefficient, unreadable code. I'd wish they would just rehaul the entire website.
 
[quote name='kodave']Dude, I feel like I've replied to you two or three times about this. What don't you get? When it comes to used games, there is no "re-stocking." Re-stocking implies they can just order more from a supplier. Usually that's not how used sales work. They don't have used Vita games because people don't trade in Vita games, probably because not a lot of people own Vita games. If you want to buy used Vita games, you're going to have to hope Hastings comes up with a way to encourage people to trade in used Vita games.[/QUOTE]

I forgot about that. My apologies.
 
I had a pretty interesting development with my last order. I had two TPBs come in the mail today; one came in a plastic bag a lot of us have been seeing lately, the other came in a wraparound box similar to what Amazon uses. I almost crapped my pants in shock; this was not a thick or big TPB at all, it has 12 issues to it. I've never had any had TPB sent from gohastings arrive in a box before, even when I've received multiple items in one shipment they've always been in bubble mailers. Color me suprised and happy.
 
Max Payne 3 for 360 is available right now for $24.XX shipped.

In case you were wondering, no online pass, so used for this one is ok.
 
Had a cart full of old games and some blus, decided to wait.

Got some stuff on my wish list check4changing so if something happens to come in stock then I will order
 
[quote name='PancakesAreLove']While the automatic price program is wonky, the prices on Amazon is meant to be cheaper to offset the higher shipped costs.

My guess on why the pricing and the website itself is so messed up is that they went cheap the first time around and got someone who made buggy, inefficient, unreadable code. I'd wish they would just rehaul the entire website.[/QUOTE]

The difference at most between Amazon and Hastings should be a couple of bucks if you work off a theory of $2.28 GoHastings Shipping vs. $3.99 Amazon Marketplace Shipping. I never expected it to be 1:1 between Amazon Marketplace and GoHastings.

And with the way Amazon Marketplace works, they credit the seller the $3.99 shipping cost or whatever. So that is more than enough to cover shipping costs if Hastings' actual shipping costs are $2.28 an item on video games. The ~$2 profit probably covers the Amazon fees for items ~$13 or so. If anything Hastings would have to charge a little more on Amazon to make up for those fees for items over ~$13.

But none of that is an excuse for things like $15 price differentials on shitty little games, especially when their Amazon Marketplace prices more accurately reflect the current market prices.
 
[quote name='kodave']Hastings is killing me with their screwed up video game prices. If some of the games I'm interested in were as cheap on their own website as they were on Amazon, I'd buy a shit ton of games from them at 30% off. But apparently their programmers don't know how to fix it despite multiple people reporting it/complaining about it. Sadly I've seen some game prices on Amazon get jacked up to the unreasonably high prices instead of the Hastings website prices dropping to the Amazon price. Stuff is on Amazon for like $5 but nearly $20 on their own site. How they don't know how to fix this is beyond me.[/QUOTE]

It's hit or miss with some of those things. I've seen things that were sometimes much more on their Amazon store, and yet it was way cheaper on their site, so I do my best work when I get those finds. But as you've said, the majority of the time it's pretty inconsistent, but that is probably caused by their two different databases for all their products. I found this out during my talks with Hastings yesterday as to why the site stock was so glitchy and found out when they changed their whole website layout about a year back or so, they are unfortunately still using the old layout for all the products on the site. Though the new website is ready for a much heavier traffic of users to be allowed on the site, the old database is still unable to handle the type of traffic the new website is getting now, which is why the stock is always so inconsistent and hard to gauge. And because the algorithm they use all across the website/Amazon store are still on the old system, it's very slow and awfully glitchy when trying to coincide with the new layout. They are indeed working on trying to rollover the old stock system to the new one in order to cut down the complications and lag time with stock and what not, but as of right now there seems to be a lot of backdoor issues they are experiencing in trying to fix the issue, which is why they have not done it yet, but they are indeed trying to figure it out. Part of the issue is that they had a change of staff not too long ago, towards the beginning of the year, and the shifting around and what not is kind of making things messy and slow, but the new director that handles their e-commerce is indeed working on it, and in fact I chatted with her quite a bit about the problems and even had some walk through time testing things out with her, so rest assured something is being done, but only time can tell how soon it will get done.

Mmmmmm.....wall of text. That's for you kodave. ^__^
 
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