The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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[quote name='Jacoblee23']Is the Amazing Spider man worth the 35 bux if I have a huge backlog?[/QUOTE]

That all depends on if your Spidey senses are tingling.
 
[quote name='Jacoblee23']Is the Amazing Spider man worth the 35 bux if I have a huge backlog?[/QUOTE]

That is something only you know. Are you going to be playing it anytime soon (less 2 months). If you aren't and just going to put it in that huge backlog of yours, then no.

@Squarehard thanks for clearing that up.
 
Or if you're picky about webslinging mechanics. TWHIP!!!

edit: I wish there was an Erik Larsen Spider-Man omnibus.
Or a Wally West Flash omnibus that collects the issues from the eighties and nineties.
 
[quote name='Squarehard']It's hit or miss with some of those things. I've seen things that were sometimes much more on their Amazon store, and yet it was way cheaper on their site, so I do my best work when I get those finds. But as you've said, the majority of the time it's pretty inconsistent, but that is probably caused by their two different databases for all their products. I found this out during my talks with Hastings yesterday as to why the site stock was so glitchy and found out when they changed their whole website layout about a year back or so, they are unfortunately still using the old layout for all the products on the site. Though the new website is ready for a much heavier traffic of users to be allowed on the site, the old database is still unable to handle the type of traffic the new website is getting now, which is why the stock is always so inconsistent and hard to gauge. And because the algorithm they use all across the website/Amazon store are still on the old system, it's very slow and awfully glitchy when trying to coincide with the new layout. They are indeed working on trying to rollover the old stock system to the new one in order to cut down the complications and lag time with stock and what not, but as of right now there seems to be a lot of backdoor issues they are experiencing in trying to fix the issue, which is why they have not done it yet, but they are indeed trying to figure it out. Part of the issue is that they had a change of staff not too long ago, towards the beginning of the year, and the shifting around and what not is kind of making things messy and slow, but the new director that handles their e-commerce is indeed working on it, and in fact I chatted with her quite a bit about the problems and even had some walk through time testing things out with her, so rest assured something is being done, but only time can tell how soon it will get done.

Mmmmmm.....wall of text. That's for you kodave. ^__^[/QUOTE]

The woman who seems to be in charge of their website who has been posting on their Facebook keeps saying changes are coming at the end of July.

Really, my biggest fear of the change over is I'm going to log on and my excessively large wish list will be gone, leading me to rage at Hastings.

Every website needs an Amazon style wishlist system where I can create multiple wishlists that are easy to navigate between and easy to pass items between.

But yeah, whenever it was that they touted the website redesign... it was really a pile of horseshit. It was only a graphical update. The user interface went nearly unchanged in terms of the navigation, and there weren't any noticeable backend improvements with their databases and whatnot.


On another note - I emailed tonight about not getting the full $7 off after they cancelled some items. We'll see if they live up to what was said on Facebook or not. I probably won't fight it if they don't give me the full $7 discount, but that really should be the policy. It's not OUR problem if items are cancelled. Hastings shouldn't run $X off $Y if they can't guarantee items will be fulfilled. They discounted the $7 to an equal percentage based on what actually shipped, but if that's their solution, they should have just ran a X% Off Sale instead.
 
I've never played Devil May Cry. Ps3 version of the HD collection is $23.80 plus shipping. This isn't a great deal right? new copy of Silent hill HD was on sale at best buy for 29.99 a while back and I'm hoping this will be on sale for 29.99 in the near future.
 
[quote name='kodave']But yeah, whenever it was that they touted the website redesign... it was really a pile of horseshit. It was only a graphical update. The user interface went nearly unchanged in terms of the navigation, and there weren't any noticeable backend improvements with their databases and whatnot.[/QUOTE]
As far as database improvements go, they did make one change that I greatly appreciate: Before if I searched for a manga series, all the volumes were under one listing; whereas now every volume is displayed individually in the search results, which helps a lot with long series. One Piece, for example. Though honestly I don't think that happened until a while after they did the redesign.
 
[quote name='slainviper']Though honestly I don't think that happened until a while after they did the redesign.[/QUOTE]

This. It wasn't until pretty recently that they changed how search results were displayed.
 
I just tried to apply the 30% off code and it said it applied but the price did not change.
Happening to anyone else?
Is the Sale just not "active" yet, even though it is advertised on the website?
Any ideas?
 
[quote name='WonkyToad']I just tried to apply the 30% off code and it said it applied but the price did not change.
Happening to anyone else?
Is the Sale just not "active" yet, even though it is advertised on the website?
Any ideas?[/QUOTE]

What did you add? A used game or a previously viewed game? It works on the former but not the latter. Otherwise you may have just hit a snag - its not temporarily working on the site, the item you picked was randomly excluded, etc. The code was working when I tested it right after midnight.
 
[quote name='Jacoblee23']Is the Amazing Spider man worth the 35 bux if I have a huge backlog?[/QUOTE]

I got it during the Best Buy B2G2 glitch last sunday for $32.26. It was a lot of fun in many ways. I beat it in about 7 hours on normal and felt I had had enough time with the game. Traded it right back into best buy for $32. It was good but I wouldn't get it now unless you put it on top of your gamestack to quickly beat and get rid of. It will definitely drop like a rock so don't get it now if you don't want to play it now.
 
[quote name='kodave']What did you add? A used game or a previously viewed game? It works on the former but not the latter. Otherwise you may have just hit a snag - its not temporarily working on the site, the item you picked was randomly excluded, etc. The code was working when I tested it right after midnight.[/QUOTE]

Yea, it was a used PS3 game.
And it said it was applied, just the price did not change.
 
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[quote name='WonkyToad']Yea, it was a used PS3 game.
And it said it was applied, just the price did not change.[/QUOTE]

Do you mean it showed no discount next to the product in your cart but had the red text for a discount? Or do you just mean the code showed as applied down in the box where you enter the code? You can apply any code to any order, but if the items don't qualify, the code won't do anything.

I just added a random used PS3 game to my cart and it discounted it with the code. So you may have picked a random game that is excluded from this code and we have no idea why. Could be random or intentional. The other thing is if the product was just out of stock then recently came back into stock, it can sometimes take a day or two for codes to apply to the item. This is just an unfortunate issue with the poor GoHastings online system.
 
I'll probably debate Max Payne 3 too long and it'll go out of stock. For now I just went with Quantum Theory on 360 for $5.78. I played it mostly through on PS3 and actually enjoyed it quite a bit, now I'll go back and play for the achievements.
 
[quote name='kodave']The woman who seems to be in charge of their website who has been posting on their Facebook keeps saying changes are coming at the end of July.

Really, my biggest fear of the change over is I'm going to log on and my excessively large wish list will be gone, leading me to rage at Hastings.

Every website needs an Amazon style wishlist system where I can create multiple wishlists that are easy to navigate between and easy to pass items between.

But yeah, whenever it was that they touted the website redesign... it was really a pile of horseshit. It was only a graphical update. The user interface went nearly unchanged in terms of the navigation, and there weren't any noticeable backend improvements with their databases and whatnot.[/QUOTE]

I actually did speak to Vickey, who is the person that keeps posting on the Facebook. She was only put in charge of the department though since the start of the year, so she's kind of been pulling strings and working with the department to try and get everything to be fully functional and getting everything merged together properly. All this stuff was relatively just dropped in her lap, so she is doing her best. Before nobody even posted on Facebook about it, but as she can tell recently she has actually been responding to people on there, so she definitely looking into all the problems, or as many as she can.

I did also ask her about the wishlist thing, and she does say eventually they want to have an Amazon style wishlist where it actually tells you when things come in stock, but they are trying to fix one thing at a time, so they are working on it. I wouldn't keep your fingers crossed if the wishlist does go away, but it wasn't a very good one to begin so I won't be terribly heart broken. Personally for me I just have a list of my own I keep outside of Hastings in a document on my desktop and use that as my wishlist, lol. And every time a sale is looming I just look at that list instead of the wishlist.

I hope everything will be fixed at the end of July, but that's more or less just wishful thinking. If I could pick one thing to fix really though is the backend stock system being updated to match everything else. Because if that's fixed then many of the issues with availability and pricing will be fixed, or at least that's the idea.

And as far as making comments on their Facebook, they actually look at all of those comments which is pretty cool. I don't think many companies really care about what people post on their Facebook in regards to inner workings of their company, much less giving an actual response to customers, and in my case even call me up about it. They usually just say "Hey so-and-so, you can call our customer service number at..." It was interesting when they called me, because I was waiting for awhile for the call since they had a meeting earlier that day, and was wondering what took so long. I guess the supervisor who helped me out did quite a bit of research through my email and also my Facebook posts before calling me back a couple hours later because he informed me he was reading up everything there first and also discussing things with some of the other higher ups before getting in contact with me, so he definitely put in some extra work there, so props to him.
 
In a surprise, everything from my $10 off $30 shipped. Which is good because the discount on those orders amounted to like 31% and 32%. Take THAT, 30% Off Sale!

[quote name='Vinny']They're still OoS of most things that I want... expect their overpriced inventory.[/QUOTE]

Fixed that for you.
 
[quote name='kodave']Do you mean it showed no discount next to the product in your cart but had the red text for a discount? Or do you just mean the code showed as applied down in the box where you enter the code? You can apply any code to any order, but if the items don't qualify, the code won't do anything.

I just added a random used PS3 game to my cart and it discounted it with the code. So you may have picked a random game that is excluded from this code and we have no idea why. Could be random or intentional. The other thing is if the product was just out of stock then recently came back into stock, it can sometimes take a day or two for codes to apply to the item. This is just an unfortunate issue with the poor GoHastings online system.[/QUOTE]

It has:
Promotion/Coupon Code


Promotion code FRIENDS has been applied to your order. (Remove)

Merchandise:$9.99 Shipping:$2.28 Sales Tax:$0.00 Order Total:$12.27

I guess I just got one that is randomly excluded.
 
Eh, Max Payne 3 used for PS3 says $33.99 but added to cart and it becomes $38 before discount . Wasn't going to buy it anyways, but thought that was strange.
 
[quote name='WonkyToad']It has:
Promotion/Coupon Code


Promotion code FRIENDS has been applied to your order. (Remove)

Merchandise:$9.99 Shipping:$2.28 Sales Tax:$0.00 Order Total:$12.27

I guess I just got one that is randomly excluded.[/QUOTE]

Yeah, even though there are many items included as part of the sale, there are usually some oddballs ones that are not included in the "qualifying titles".
 
So I just got that bug where it wont let you check out but doesnt give you any errors. I was signed into my account and it was a saved method of payment. I tried several times on the computer and my phone, and finally instead of letting it auto fill, I filled the credit card number again and it went through no problems, just a thought for something to try for those who have had that problem before, since Ive seen a lot of people on here complaining about it.
 
Ordered baroque and monster hunter for the ps2 like a week ago. Monster hunter came in yesterday. When checking my order status it says that baroque is still processing and that other copies are on soldout. So I guess at this point I'm waiting for the cancelation email :(
 
So on the 30% off sale, I ordered 3 items, one was a rare release, another was a newely released item, and another was an insanely good price (I went back and ordered a 2nd just because). I doubted any would ship since it had been 2-3 days without any information, but today all 4 shipped! I was amazed... and excited! :)
 
So I emailed Hastings about getting the full $7 off instead of the reduced amount and they just responded with "We need additional information from you, please call us." Well I'm not currently in a position to call during their business hours right now. Its a simple question. What is the policy? The full $7 off like they said on Facebook, or a reduced amount off? They have my order number, they have the ability to refund me through that, so pick your fucking policy and apply it Hastings. Don't make me jump through hoops by emailing then calling. But I have a feeling that's the idea behind asking me to call.
 
[quote name='kodave']So I emailed Hastings about getting the full $7 off instead of the reduced amount and they just responded with "We need additional information from you, please call us." Well I'm not currently in a position to call during their business hours right now. Its a simple question. What is the policy? The full $7 off like they said on Facebook, or a reduced amount off? They have my order number, they have the ability to refund me through that, so pick your fucking policy and apply it Hastings. Don't make me jump through hoops by emailing then calling. But I have a feeling that's the idea behind asking me to call.[/QUOTE]
They sent me the same response when I emailed them, but I didn't call because they had already cancelled my order by that point. I still wonder if that other guy got his game and they screwed me out of my order that I placed a couple of hours before.

On another note, I ordered a figure from them that arrived in an impressive 2 days. That stupid Shoprunner service can't even do that.
 
[quote name='sayu']They sent me the same response when I emailed them, but I didn't call because they had already cancelled my order by that point.[/QUOTE]

I'm confused. Were you emailing regarding the $7 off after some of your order got cancelled, but it ended up your whole order got cancelled so it doesn't matter at this point?
 
[quote name='sayu']On another note, I ordered a figure from them that arrived in an impressive 2 days. That stupid Shoprunner service can't even do that.[/QUOTE]


How was the packaging on that figure you got? There's a few I'd like to order from them, but I'm a bit hesitant given how they package their books.
 
[quote name='kodave']I'm confused. Were you emailing regarding the $7 off after some of your order got cancelled, but it ended up your whole order got cancelled so it doesn't matter at this point?[/QUOTE]
No, sorry. I was talking about my post earlier in this thread. I was trying to get them to apply the $10 code instead of the $7 code, because that code showed up an hour after I ordered. I was only trying to order the one game on that order.

[quote name='Squall835']How was the packaging on that figure you got? There's a few I'd like to order from them, but I'm a bit hesitant given how they package their books.[/QUOTE]
I ordered the Play Arts Snow figure (it's kinda crappy but it was cheap) and it came in a big box with lots of bubble wrap, so it was real secure during shipping. The box for the figure was kinda dirty though. Might not want to order statues from them. I ordered a bunch one time when one of the 30 percent off codes worked for them, and every single one was an open display model; the boxes for all but one were in great condition though.
 
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[quote name='kodave']So I emailed Hastings about getting the full $7 off instead of the reduced amount and they just responded with "We need additional information from you, please call us." Well I'm not currently in a position to call during their business hours right now. Its a simple question. What is the policy? The full $7 off like they said on Facebook, or a reduced amount off? They have my order number, they have the ability to refund me through that, so pick your fucking policy and apply it Hastings. Don't make me jump through hoops by emailing then calling. But I have a feeling that's the idea behind asking me to call.[/QUOTE]
The couple occasions I've dealt with their customer service have been one-sided like that, like they were "passing the buck". Based on my experience, communicating with them through e-mail was more cumbersome than calling them, but calling them didn't fair much better. There was just a lack of coordination overall between their customer service, like, they'd deny me but give different reasons for my case (in which case, I couldn't refute anything, because I would have had to explain what was communicated to one person to another all over again).

At the same, my experience was mostly negligible (with a difference of maybe several dollars or so), and it didn't stop me from ordering from them again in the future.
 
got my $10 off 30 order today, and my 30% off Godfather collection should be here friday.

for 42 got Godfather Collection, Harry Potter 4 UE, and 2 other blus...good deal
 
Got my blus today. Project X for $8 was like new (imagine that). 2001 A space odyssey was also like new. Got From Hell though and it looks like the case came from hell. Blu is fine though. Good stuff.
 
I added to my cart 2 new games and used code HAPPYDAYS, but no discount? I tried switching to different browser, same thing anyone else get this?

Promotion code HAPPYDAYS has been applied to your order.
 
[quote name='CaoPi']I added to my cart 2 new games and used code HAPPYDAYS, but no discount? I tried switching to different browser, same thing anyone else get this?

Promotion code HAPPYDAYS has been applied to your order. [/QUOTE]

Welcome to Gohastings, please enjoy your stay!
 
Got my $21 :360: Max Payne 3 today, came brand new (not a single mark on the disc, case still smells like new) and it was the Walmart version which came with the Max Payne 1 full game code -- which was unused. Love me some GoHastings.
 
I am hating the plastic bags they are using at some of the stores for shipping. Just recieved a hardback GN and it really took a beating from USPS. Wish they had a option for paying a little more for S&H to get better quality packing material.
 
I've been out of town and dealing with my stuff, but in an email from Hastings that I missed, a CS rep emailed me and apologized for the confusion surrounding whether the discount from the $7 off $30 promotion after some cancellations would be the full $7 off or just a percentage off. The email said they are working on improving email customer service relations and that my situation (I assume contacting them via email and speaking publicly here on CAG) has helped them realize they need to make changes. I'm not sure if that just meant changes re: CS relations or if that meant changes in having clear policies and logical deals for dealing with things like $7 off $30. Additionally, the items that I did get shipped from that order were refunded to me as part of the apology. So that was nice of Hastings to do, and hopefully we do see changes come sometime in the near future as they have spoken about with me, Squarehard, and apparently others.
 
I just opened my packages from Hastings and found a major problem in one of the two books I'm already getting a refund on that I mentioned above. This might be the worst condition book they ever sent me, topping the previously ripped in half cover on a trade paperback. It does not appear that it was damaged in transit, though the packaging (standard bubble mailer) was ripped open in several spots. I've emailed Hastings about it: http://imgur.com/a/7euXR
 
Only deals for books and movies.

Static_07.22_Movies_GqwvigFS.jpg

Static_07.22_Books_GqwvigFS.jpg
 
whats the latest someone has waited for an items to ship? Gohastings sent out emails to me about 2 weeks ago saying items of mine shipped and Im still waiting on some of the items.
 
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