The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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hamo.. saints row 3 was used. when i ordered it said in stock and usually ships in 48 hrs.

on my order status page it has said for the last 6 days in progress and under saints row 3 it says Out Of Stock .

my ? was just how it could it be out of stock if it let me order it

the first day it said in progress in stock usually ships in 48 hrs but then days 2-6 it changed to the in progress out of stock message.

this whole process has just been more trouble than its worth to me thats why i said i may never buy anything from them again its just too much hassle
 
You probably just got the last copy. Nearly every thing I order says it's out of stock after I order it. I honestly don't see how you guys have so many problems with Hastings. Yes, I have gotten a couple things that weren't in satisfactory condition, but Hastings customer service is amazing and they're always willing to go the extra mile to help you out.
 
[quote name='teknobeavr']hamo.. saints row 3 was used. when i ordered it said in stock and usually ships in 48 hrs.

on my order status page it has said for the last 6 days in progress and under saints row 3 it says Out Of Stock .

my ? was just how it could it be out of stock if it let me order it

the first day it said in progress in stock usually ships in 48 hrs but then days 2-6 it changed to the in progress out of stock message.

this whole process has just been more trouble than its worth to me thats why i said i may never buy anything from them again its just too much hassle[/QUOTE]


Dude, you're just sensitive. Go shop elsewhere if placing an order online (what, 30 seconds?) and then waiting for a game to ship is "too much hassle." If you want same day shipping and customer service to grovel at your feet, gohastings is not for you.


I received the rest of my games today. No real complaints. 4 out of 5 packages came in poly mailers, which suck. Only one came in a bubble mailer so it looks like the transition is almost complete to poly. The Splatterhouse case was broken due to the packaging, but whatever. I'll find another case somewhere. Discs were all in great condition, all came with manuals, and all were the correct version of what I ordered.
 
anybody here named peter jennings from west point, NY? I got your book because the envelope was addressed to me, and I got your name because the invoice has your name. Now who got my book? Lol.
 
Just got Midnight Club: LA complete edition in the mail. The game box looks like shit. Pretty sure some sort of wild animal has been gnawing on this box since day 1. The case doesn't even close! Has a NBA sticker on it for some reason. Came with no manual, and the disk was not even in the little pop up thing. Awful scratches on the disk. Tried putting it in, loading screen came up in the main menu and the game crashed. THEY BETTER GIVE ME A fuckING REFUND FOR THIS HORESHIT. I mean, anyone even looking at the game box can see this isn't going to run, nor has anyone even obviously tested this game.
And I have 5 games that are on their way. So far, gohastings was not worth it.
 
[quote name='rbanez']anybody here named peter jennings from west point, NY? I got your book because the envelope was addressed to me, and I got your name because the invoice has your name. Now who got my book? Lol.[/QUOTE]

This happened with an e-reader I ordered from Sears once... got a wiimote instead with someone else's invoice... it was an awful hassle to get it sorted out, but gohastings has much better CS than Sears so you should get your issue fixed much easier.
 
Got my 3 LUNCHBOX games. Dark messiah might and magic and lost planet extreme condition both complete and few scratches. Fables 3 came complete but the back of the box was caved by something heavy which tore the back cover through the plastic. Scratches are light and for what I paid I'm ok with them all.
 
had really good luck with the 25 off code. The 40 off code, has resulted in the old hastings, majority of games were attacked by pens syndrome.
 
[quote name='hamokmonky']Theres no such thing as "backorder" on used items. Its either there or its not..[/QUOTE]

I'm a "Go-ship" team member at a Hastings store. While I wouldn't use the term "backorder" for what occurs, I will say if we can't locate the product in-store, the order gets sent to another store for them to try to locate. Sometimes it bounces around from store to store for a while until it's either found or cancelled.

Every day, I print a pick list and ship the items. Through user error or theft, though, sometimes the product is in the system but either not actually in stock or hard to locate.

I'll try to poke my head in here occasionally and address problems whenever possible.
 
The lost planet steelbook I got was in absolutely HORRIBLE condition. Looked like it had been run over by a car and then rolled along down the street. Not going to bother returning it though for like 2 or 3 bucks.
 
[quote name='blakesgameroom']whats the chances of used psp games coming complete[/QUOTE]

What are the chances that everyone is going to have a different experience, but the general sentiment regarding completeness of games can be found in the FAQ?
 
[quote name='kodave']What are the chances that everyone is going to have a different experience, but the general sentiment regarding completeness of games can be found in the FAQ?[/QUOTE]

I loled.

Anyone else tired of the "OMFG MY SHIT CAME ALL SHITTY LIKE I BETTER GET MY $2 BACK" sentiments? Its called customer service. Call it, ask for a refund, and then if that doesnt work is when the real, valid complaints would come in. Its like someone who leaves a negative on amazon marketplace for receiving an item that was damaged in shipping without ever contacting the seller about it... do you really want your money back or do you just want to complain because you are a miserable bastard?
 
[quote name='hamokmonky']I loled.

Anyone else tired of the "OMFG MY SHIT CAME ALL SHITTY LIKE I BETTER GET MY $2 BACK" sentiments? Its called customer service. Call it, ask for a refund, and then if that doesnt work is when the real, valid complaints would come in. Its like someone who leaves a negative on amazon marketplace for receiving an item that was damaged in shipping without ever contacting the seller about it... do you really want your money back or do you just want to complain because you are a miserable bastard?[/QUOTE]


I really do think we have some budding authors here with the flair for the overdramatic.

I should revise my original post. My Splatterhouse case was not broken a little during shipping, instead IT LOOKED LIKE A DINOSAUR STOMPED ON IT AND THEN VIOLATED IT AND THE GAVE IT TO A ROBOT TO FURTHER VIOLATE IT AND THEN DROPPED IT FROM THE EMPIRE STATE BUILDING AND THEN ROLLED OVER IT WITH A STEAM ROLLER AND THEN TOOK A JACKHAMMER TO IT OMG!!!!!
 
anyone have a link to the first class return label? Just contacted them about returning 2 games that were cracked and they gave me a media mail return label, which you arent supposed to use for games.
 
[quote name='CheapLikeAFox']This happened with an e-reader I ordered from Sears once... got a wiimote instead with someone else's invoice... it was an awful hassle to get it sorted out, but gohastings has much better CS than Sears so you should get your issue fixed much easier.[/QUOTE]

Just called them a little while ago. I will be getting my refund, maybe so as mr. jennings too lol. I asked them why not just send me a shipping label to the correct addressee instead of sending it back to your warehouse, she gave a response but i have forgot what it was after i took a nap lol. Damn i wanted my book instead of refund, i don't think i will ever get it that cheap again.

Got my oblivion :ps3:, Its kinda unusual that the case is so beat up and the disc is spotless.
 
One of my games from the sale last week arrived, and the disc is defective (looks like someone bought it used at GameStop before trading it into Hastings - no wonder it doesn't work). Emailing CS to see if I have to return it or if maybe I can get a replacement ( - a miracle).
 
I remember when these buy 2 get one for a $1 used to be more popular. Oh well. Still picked up modern warfare 3, max payne 3 and battlefield 3 limited edition all for the 360 for only $60. Hard to beat that deal!
 
[quote name='edson13']anyone have a link to the first class return label? Just contacted them about returning 2 games that were cracked and they gave me a media mail return label, which you arent supposed to use for games.[/QUOTE]

Weird they even did media mail for you considering they're games. Doesn't even make sense if it was overweight since it doesn't qualify, lol. Should be going back parcel if it was too heavy, but yeah, there is no link for a first class label if they don't provide you with one.
 
[quote name='foster1887']I remember when these buy 2 get one for a $1 used to be more popular.[/QUOTE]

It's less popular because just last week they had 25% Off w/ 80 Cent shipping, which was actually a better deal than 30-40% off depending on the price point of your game. Plus 30% offs are pretty common, and depending on what you buy, B2G1$1 is only a few percent higher, at best. Plus they tend to run 33% offs from time to time, where you only need to buy one game.

And just this past weekend they had buy 3 get 30% off and buy 4 get 40% off, so people probably got better 40% off deals.

So yeah... people had like 8 days to get better deals than this. I'm not sure what Hastings' thought process was on spacing out these promotions.
 
[quote name='Squarehard']Weird they even did media mail for you considering they're games. Doesn't even make sense if it was overweight since it doesn't qualify, lol. Should be going back parcel if it was too heavy, but yeah, there is no link for a first class label if they don't provide you with one.[/QUOTE]

yeah, makes no sense. Its just a standard return label, theres no RMA or anything on it. Figured the 1st class was the same and someone could just upload it somewhere.
 
[quote name='edson13']yeah, makes no sense. Its just a standard return label, theres no RMA or anything on it. Figured the 1st class was the same and someone could just upload it somewhere.[/QUOTE]

Yeah, it's a hassle, but just contact them again. They are used to books, CDs, DVDs, which all qualify for media mail so they probably just are confused (the CSR at least).

Edit:
Out of curiousity I checked my mailers and I got 3 sent First Class, 1 sent Priority (?), and 1 sent Medial Mail (?).

[quote name='Lemstar']These poly mailers blow.[/QUOTE]

They do. I imagine it's a cost cutting measure to provide cheaper shipping, but with these eco cases I do hope they rethink their strategy because newer game cases are not made to withstand much at all.
 
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[quote name='Squarehard']http://www.cheapassgamer.com/forums/showpost.php?p=9894197&postcount=3836[/QUOTE]

Thanks for the info. Cool for CS to be up front about things like that. I remember I used to buy a lot of CDs from GH and they always used to come in bubble mailers. I still hope they reconsider bubble mailers for DVDs and Games. At least the poly mailers protect from the elements. I've had artists ship me CDs in plain yellow paper envelopes and they always either come crushed or torn.
 
Well, got 3 of the 4 things I ordered from the last sale, all look like they're in good condition, and tracking number from the 4th suggests I should get the other thing today or tomorrow. Divinity II: The Dragon Knight Saga even came with an unopened soundtrack CD, so that's nice.

More optimistic than I was about Naughty Bear correctly being the Gold Edition, as it just appeared on my order confirmation as "Naughty Bear" but appeared as the "Gold Edition" when it shipped, so here's to hoping there are no return troubles...

Edit: Oh good, it's right.
 
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Just received PS3 Elder Scrolls Oblivion GOTY that I ordered on Sunday for $4.19 (plus tax and shipping). It looks almost brand new. Fast shipping, great price, and great product. Very pleased.
 
Got my copy of Everblue 2 PS2 and Fate/Extra PSP in today from the $4.98 sale. Fate/Extra looked unplayed, and Everblue 2 was complete and in great shape.
 
[quote name='Lemstar']These poly mailers blow.[/QUOTE]

I had them removed from my store. I hated having to ship in those. People griped about the padded envelopes BUT AT LEAST THEY'RE PADDED! :lol:

BTW, if I don't think a game is playable or that the customer will be unhappy with the condition, I bounce it to another store.
 
I ordered a ton of games and guides (I'll post when they come), including a bunch of CE's so I'm interested to see how complete they are. The first package came today: :360: Nier. It was complete and pristine. The Square-Enix code was even inside (I haven't tried it yet). I'll report back on other items as they arrived.
 
They sent me a new sealed copy of sky rim and left 4 dead. But I also was sent a used left for dead with 6 cracks at the spindle, one well into the data part f the disc. Why would someone send a disc like that out?
 
[quote name='Toss']They sent me a new sealed copy of sky rim and left 4 dead. But I also was sent a used left for dead with 6 cracks at the spindle, one well into the data part f the disc. Why would someone send a disc like that out?[/QUOTE]

Because they're an idiot. Send it back.
 
Gah, I think the USPS ate one of my GoHastings book shipments. It's just sitting in the local sort facility not moving, with the expected delivery date yesterday. I've received book shipments from Hastings yesterday and today. I don't understand how shit like this happens unless the machines or an employee at USPS accidentally destroyed the package and book and they just say "fuck it" and don't bother completing the mailing of the mangled item.

So now I have to give this some more time before asking Hastings for my money back since it's only been in the mail system for a week. Gah.
 
[quote name='kodave']Gah, I think the USPS ate one of my GoHastings book shipments. It's just sitting in the local sort facility not moving, with the expected delivery date yesterday. I've received book shipments from Hastings yesterday and today. I don't understand how shit like this happens unless the machines or an employee at USPS accidentally destroyed the package and book and they just say "fuck it" and don't bother completing the mailing of the mangled item.

So now I have to give this some more time before asking Hastings for my money back since it's only been in the mail system for a week. Gah.[/QUOTE]

Same thing I am currently dealing with. I made an order on August 20th and as of yesterday when I checked the tracking number it had not moved from the Arizona sorting center. I called both Gohastings and the USPS. USPS said they had no information on the tracking number, and GH said that they have had problems like this before where the item isn't properly tracked and if I don't receive anything by next Tuesday (14 business days from my order) that I can call back and they will either refund or replace. Oddly enough today I checked the tracking online just for the hell of it and the package seems to have had some recent activity in the last 24 hours and ended up in Florida (I am in NYC) and is getting processed there. I don't know why it took over a full week to process? or got lost in a shuffle or what? Still don't know if I will receive it or not, but I guess I will see by next week before I take further steps to get a refund.
 
[quote name='SunCe177']Same thing I am currently dealing with. I made an order on August 20th and as of yesterday when I checked the tracking number it had not moved from the Arizona sorting center. I called both Gohastings and the USPS. USPS said they had no information on the tracking number, and GH said that they have had problems like this before where the item isn't properly tracked and if I don't receive anything by next Tuesday (14 business days from my order) that I can call back and they will either refund or replace. Oddly enough today I checked the tracking online just for the hell of it and the package seems to have had some recent activity in the last 24 hours and ended up in Florida (I am in NYC) and is getting processed there. I don't know why it took over a full week to process? or got lost in a shuffle or what? Still don't know if I will receive it or not, but I guess I will see by next week before I take further steps to get a refund.[/QUOTE]

Package services (media mail and parcel post) are extremely slow, and known not to provide any real tracking info, except for initial processing location and final processing location. Honestly from arizona to NYC, I would expect it to take about as long as its taken so far.
Now if it was shipped first class or priority, yes its very weird, otherwise, it seems inline with normal shipping times.
 
[quote name='edson13']Package services (media mail and parcel post) are extremely slow, and known not to provide any real tracking info, except for initial processing location and final processing location. Honestly from arizona to NYC, I would expect it to take about as long as its taken so far.
Now if it was shipped first class or priority, yes its very weird, otherwise, it seems inline with normal shipping times.[/QUOTE]

The thing that made me realize something was wrong though was that I had made other GH orders after the 8/20 one, even as late as 8/25 and they arrived by yesterday, from the same Arizona sorting center. The CS rep I spoke to on the phone seemed to think there was definitely some problem as well with the time it was taking. GH usually has pretty fast and reliable shipping from my experience and every other order had pretty in depth tracking info so when stuff I ordered after was coming within 4 days and this was sitting at 9 business days with no activity since the 20th I knew something was wrong.
 
Well two out of the three games I ordered last week came in great condition (SSX Blur for $1.88 shipped & Medal of Honor). The copy of :360: Wheelman (ordered for under $5 shipped) that I received today had a case that looked like it got ran over & a mediocre looking disc with no instructions. It's off to Best Buy tomorrow for $10.50 in trade & I will take my chances ordering another (even if it's crappy again, I'll just trade it in to BB for the credit...)
 
I picked up Prototype, LEGO Pirates of The Caribbean, and LEGO Harry Potter 2 for about $33 shipped. Prototype was out of stock yesterday and came back in stock today, so I'm hoping my order will go through.
 
[quote name='4thHorseman']Heads up. According to Facebook, free shipping on the Buy 2/ $1 for 3rd is today only. Same code.[/QUOTE]

Wow, thanks for posting! I had no clue there was free shipping today. Scored three Professor Layton games for $33.65 shipped! I've been tracking these same three games for a while now and I think this is the lowest I've ever been able to purchase them for!
 
[quote name='4thHorseman']Heads up. According to Facebook, free shipping on the Buy 2/ $1 for 3rd is today only. Same code.[/QUOTE]

Thanks for the heads up. I bought 3 older games in the $7 range and got all 3 for under $15 shipped, even though I really shouldn't have.

On second thought, why did you have to tell me this? ;)
 
Got my Green Lantern: First Flight Blu-ray today. I'm bummed that it doesn't have the slipcover (especially since I own the sequel and that does have a slipcover), but otherwise it's in pristine condition. Now to await my three other items that I had to order for the 40% off.
 
Ordered some games in the wee hours of the morning, they say in progress but also every one of them is now saying out of stock, I hope I got the last of them or I am gonna be royally pissed, well, we'll see.
 
Just got my Dragon Age II from the LUNCHBOX code special, and it was brand new. Still shrink wrapped and sealed and everything. Paid 5 bucks for it. That was just...wow. Makes me feel kinda dumb for buying the online pass for it a couple days ago in preparation for it though.
 
[quote name='Nightmarecast25']Ordered some games in the wee hours of the morning, they say in progress but also every one of them is now saying out of stock, I hope I got the last of them or I am gonna be royally pissed, well, we'll see.[/QUOTE]

. . . .

[quote name='4thHorseman']Heads up. According to Facebook, free shipping on the Buy 2/ $1 for 3rd is today only. Same code.[/QUOTE]

Thanks.


Also, I don't know if anyone discovered this glitch, but the last gen games when combined with B2G1 were using the last gen games' price BEFORE being reduced to $4.96. That means if you bought two last gen games priced at $25 and a current gen game at $20, the two last gen games would reduce to $5 and your current gen game would reduce to $1. But with shipping being $2.28 per item, I saw no way to actually make a deal out of it unless you actually valued the overpriced last gen games at $7ish, especially since it would be hard to flip the last gen games and even make your money back. (Shipping actually killed that "deal" aka glitch.) The only way would have been to have bought some of those comically overpriced last gen games and then one newer expensive used game that was less expensive than that 2nd cheaper last gen game. But it looks like Hastings put all of the last gen games at $4.96 today pre-code. Otherwise the glitch could have amounted to some possible even bigger deals today with the free shipping.


Edit: Does anyone know what they do with non-functioning video games? I have a game with a defective disc, they've asked me to send it back (ignoring my request for a replacement) - does that mean they're just going to put it back into the system and I have a chance of getting the same defective disc all over again if I re-buy at a later date?
 
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:( @ Free shipping, my shipping was $13.45, I ordered at a bit after 3am. I am calling to see if they can strike the shipping off, I doubt it but it's worth a shot.
Edit: Yep, they honored it, now here's hoping my stuff actually ships. lolz
 
I never buy anything from the $X off $Y promotions, so at least I'm saving my money. Any ideas on what the Labor Day sale could be?
 
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