The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

kodave

kodave

CAGiversary!
Feedback
13 (100%)
BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
Click to expand...
Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
Click to expand...
However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
Click to expand...
However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
Last edited by a moderator:
Upvote 0 Downvote
[quote name='kodave']
927992-908060_954400_113981_front_box_art.jpg
+
274541_100001829869345_67563298_n.jpg
+
school-lunch.jpg
in a
trashbag.png
????

Since when does Hastings serve lunch?!


And now for something serious, here is a picture of how my bubble mailer arrived today from Hastings with 4 graphic novels in it:

6zc29k.jpg


I know their poly mailers are ass, but these bubble mailers are also bottom of the barrel quality too. I realize its a shitty quality camera phone photo, but that gash is the entire length of the envelope. Its miraculous to me that the books didn't fall out.[/QUOTE]

Is it possible there are shady mail men out there trying to dig into your shipment before you receive it? There are quite a few CAG members here who have had tainted shipments...Unless there is a big tearing party going on at the Hastings shipping center, it seems a bit fishy...

I'll be happy just to receive a working copy, let alone in a trash bag or ziploc bag that is shredded like a cat got into it...
 
[quote name='Blade']I called and asked them if I could return the cracked copy of Dead Rising I bought on 9/1. They supposedly sent out a padded mailer two weeks ago, and I haven't seen it. But they already credited the money back to my card for the game, so I guess I don't even have to send it back. It's cracked and useless anyway. Still, they should really do something better with their returns. I feel like they listen to Will Smith music in the office and their computers run on Windows ME.[/QUOTE]

what's so wrong with them wanting to Gettin' Jiggy wit It?
 
[quote name='masterd919']Is it possible there are shady mail men out there trying to dig into your shipment before you receive it? There are quite a few CAG members here who have had tainted shipments...Unless there is a big tearing party going on at the Hastings shipping center, it seems a bit fishy...

I'll be happy just to receive a working copy, let alone in a trash bag or ziploc bag that is shredded like a cat got into it...[/QUOTE]

No, I don't think my mail man is interested in ripping open my comic books then not stealing them. If its someone at a sort center, I don't know how they'd really catch them, especially since they're not stealing anything. Most of the times the rips aren't this dramatic, but they are significant where books can be and have been damaged.

I really just think the quality of those bubble mailers can't hold up to being tossed around from bins and possibly through machines and into trucks and airplanes and whatever else USPS might use.

The paper of their bubble wrappers has a really thin quality to them compared to say, the 6 pack of bubble mailers you might buy at Office Depot or something. My guess is they buy them in massive bulk and they're ultra cheap because of the quality. Other bubble mailers I've personally purchased almost have like a semi-gloss to the paper. These ones Hastings use are like construction paper.

And I don't think it was USPS inspecting the package, since they always reseal and leave a stamp saying it was inspected.

Here is a chart about the kind of abuse our packages take:
package_abuse_02_1110-de-83910644.jpg


More here: http://www.popularmechanics.com/tec...-shipping-company-is-kindest-to-your-packages
 
[quote name='Blade']I called and asked them if I could return the cracked copy of Dead Rising I bought on 9/1. They supposedly sent out a padded mailer two weeks ago, and I haven't seen it. But they already credited the money back to my card for the game, so I guess I don't even have to send it back. It's cracked and useless anyway. Still, they should really do something better with their returns. I feel like they listen to Will Smith music in the office and their computers run on Windows ME.[/QUOTE]
gettinjiggywithit.gif


Whoops, sorry, wrong complaint.

On a side note, that gif didn't turn out all that well. I'll have to make a better one sometime.
 
Well, I've sold and shipped about 1000 things on Amazon this year and I've gotten some stuff that has arrived damaged. Very small amount for me, not even 1%, but still it happens and a lot of it is out of the control of Gohastings. Yes they could use better packaging, but I don't use the most expensive poly bubble mailers and most of my items get there fine, but some of them do end up cracked and broken.
 
I will say the smaller video games bubble mailers usually held up well in the past and I enjoyed re-using them for my own shipping. It just seems like the larger bubble mailers for books tear apart more easily, probably because of the larger dimensions leaving more room for the heavier books to shift and therefore rip through the packaging during the whole shipping journey. Plus - machines.
 
Got my last batch of games and man were they in shitty condition.

MGS4 - First one I ever got that had a used and price sticker on it from gohastings. They've always been stickerless up until now for me Cracked case, but I've had this happen with thin bubble mailers. Disc is fine thankfully.

ME2 - It came in a PS2 case with both discs stacked on top of eachother, wtf. No manual, but that's fine as they say it might not come with one. Disc 2 is scratched up and I hope it installs.

Amped 3 - Not bad actually, had remnants of a gamestop sticker though. The case was really grimy though.

Catherine - Still has not shipped yet ordered when the 30% free ship sale started. I ordered early when it showed in stock and it showed in stock even after I purchased. Not its OOS and my order is pending. Man I hate gohastings shitty stock system.
 
Just noticed they sent me a non-explicit version of a CD I ordered explicit. Not sure if I'm OK with that. The case also has cracks and the spindle is broken.
 
[quote name='slainviper']Just noticed they sent me a non-explicit version of a CD I ordered explicit. Not sure if I'm OK with that. The case also has cracks and the spindle is broken.[/QUOTE]

It's not the product you ordered. You should contact them about it.

You're a grown ass man or woman. Don't let Hastings dictate what words you can and cannot hear! /s
 
[quote name='kodave']It's not the product you ordered. You should contact them about it.

You're a grown ass man or woman. Don't let Hastings dictate what words you can and cannot hear! /s[/QUOTE]
Hm, OK. Do you think I should actually contact them about it in this case? Usually when I receive damaged/wrong items these days I just send them back without contacting them since I know they'd just tell me to send it back. At least their email customer service will, since I don't like calling.
 
[quote name='slainviper']Hm, OK. Do you think I should actually contact them about it in this case? Usually when I receive damaged/wrong items these days I just send them back without contacting them since I know they'd just tell me to send it back. At least their email customer service will, since I don't like calling.[/QUOTE]
Be explicit with them, (that band's)-style. :lol:
 
[quote name='slainviper']Hm, OK. Do you think I should actually contact them about it in this case? Usually when I receive damaged/wrong items these days I just send them back without contacting them since I know they'd just tell me to send it back. At least their email customer service will, since I don't like calling.[/QUOTE]

gettinjiggywithit.gif


;) They ALWAYS tell you to return it, and you'll get your money back once they receive it. No exchanges. You just have to buy it again and hope it's the right one. Shittiest return policy I've had to deal with. Good idea to have an RMA number though.
 
[quote name='slainviper']Hm, OK. Do you think I should actually contact them about it in this case? Usually when I receive damaged/wrong items these days I just send them back without contacting them since I know they'd just tell me to send it back. At least their email customer service will, since I don't like calling.[/QUOTE]

Doesn't hurt to contact them in case they jut say "Screw it, have a refund, keep the CD."
 
[FONT=&quot]I received the first half of my 30% off + free shipping DVDs over the last couple of days. They were sent in a mixture of the poly mailers and bubble envelopes, and most were loose in the case and in the condition I’d expect for reg. 1.99 DVDs ([/FONT][FONT=&quot][FONT=&quot]quite scratched)[/FONT]. I don’t really care as long as they play (and they all appear to do so).

[/FONT][FONT=&quot]One two-disc set (where both discs have episodes) only came with one of the discs. Not sure how it gets traded in with only one of the discs when it says it’s a “double disc set” & “2 disc set” in big letters on both front and back cover and has the empty holder inside. I decided to just order another copy of it rather than deal with a return for the $1.40 ([/FONT] [FONT=&quot][FONT=&quot]and now I’ll have another trade-in for U&S, I guess)[/FONT] .[/FONT]
[FONT=&quot]
[/FONT][FONT=&quot]Today the last six anime DVDs I ordered arrived securely wrapped in a box (only the second box I’ve ever received items from Hastings in). These were also reg. 1.99 DVDs, and all were in surprisingly great condition with no movement during shipping.[/FONT]
[FONT=&quot]
[/FONT]
box.jpg
 
Im in the middle of a customer service dispute with them.

I ordered several blu rays from them, one being Wrath of the titans 3d. They sent me the non 3d version. I just received a message from them saying they are unwilling to exchange for the version i ordered.

Best thing they have offered is a refund which takes 4 weeks, this is terrible service.

Hastings customer service has really dropped as of late.
 
[quote name='Reraise']Im in the middle of a customer service dispute with them.

I ordered several blu rays from them, one being Wrath of the titans 3d. They sent me the non 3d version. I just received a message from them saying they are unwilling to exchange for the version i ordered.

Best thing they have offered is a refund which takes 4 weeks, this is terrible service.

Hastings customer service has really dropped as of late.[/QUOTE]

That has ALWAYS been their policy. Returns for refunds, no exchanges. It sucks, but you should know what you are getting into before ordering.
 
[quote name='whitereflection']That looks like a hentai, dude. I didn't even know GoHastings sold hentai.[/QUOTE]

Not hentai. Saiyuki.
 
[quote name='CheapLikeAFox']That has ALWAYS been their policy. Returns for refunds, no exchanges. It sucks, but you should know what you are getting into before ordering.[/QUOTE]

I appreciate the response. This has happened to me before, and i got an exchange last time and got to keep the original item.

Im not asking for a refund, the mistake is on their part. Technically its not an exchange, its getting what i paid for. Also, a month to refund is way beyond reasonable expectations. If they go this route, ill just dispute it with my CC. Show them my original receipt, and the one they tried to "amend" saying i didn't order the 3D one, and get it that way.

gohastings has now gone from instant buy to buyer beware for me now. Their deals may be good, but as of late, their service and quality has really gone down.
 
[quote name='Reraise']I appreciate the response. This has happened to me before, and i got an exchange last time and got to keep the original item.

Im not asking for a refund, the mistake is on their part. Technically its not an exchange, its getting what i paid for. Also, a month to refund is way beyond reasonable expectations. If they go this route, ill just dispute it with my CC. Show them my original receipt, and the one they tried to "amend" saying i didn't order the 3D one, and get it that way.

gohastings has now gone from instant buy to buyer beware for me now. Their deals may be good, but as of late, their service and quality has really gone down.[/QUOTE]

Yeah, the used to do exceptions, but people posted that the new policy going forward is no exceptions at all for any reason. Definitely not a good policy, but it's still worth the gamble for a lot of things.
 
[quote name='whitereflection']That looks like a hentai, dude. I didn't even know GoHastings sold hentai.[/QUOTE]

They do sell hentai. You won't find very much of it though.

As for Saiyuki, one could say it serves a similar purpose to hentai for the ladies.
 
[quote name='Blade']
;) They ALWAYS tell you to return it, and you'll get your money back once they receive it. No exchanges. You just have to buy it again and hope it's the right one. Shittiest return policy I've had to deal with. Good idea to have an RMA number though.[/QUOTE]
[quote name='kodave']Doesn't hurt to contact them in case they jut say "Screw it, have a refund, keep the CD."[/quote]
Guess I'll shoot them an email then. Shouldn't take but a few minutes.
 
Last edited by a moderator:
[quote name='Reraise']I appreciate the response. This has happened to me before, and i got an exchange last time and got to keep the original item.

Im not asking for a refund, the mistake is on their part. Technically its not an exchange, its getting what i paid for. Also, a month to refund is way beyond reasonable expectations. If they go this route, ill just dispute it with my CC. Show them my original receipt, and the one they tried to "amend" saying i didn't order the 3D one, and get it that way.

gohastings has now gone from instant buy to buyer beware for me now. Their deals may be good, but as of late, their service and quality has really gone down.[/QUOTE]

If you got exchanges (as in - send me what I paid for) in the past, you got lucky. You were the exception, not the rule. I've been shopping there for quite a while, placed many many orders, have done many returns, and have asked for exchanges numerous times but have never been granted an exchange.
 
sooooooooooooooo

madden 13 360
tna impact 360
wwe 12 360
nba 2k11 360

all no good

guess moral of the story is dont buy sports titles from hastings
 
[quote name='kodave']If you got exchanges (as in - send me what I paid for) in the past, you got lucky. You were the exception, not the rule. I've been shopping there for quite a while, placed many many orders, have done many returns, and have asked for exchanges numerous times but have never been granted an exchange.[/QUOTE]

Ditto, although once, in the many many refunds/returns ive needed, they allowed me to reorder the item and they discounted it to the price I previously paid. But thats it.
 
Got most of my order in today from the free shipping day (my book still hasn't shipped and most likely never will):

POTC was brand new - still in shrink wrap, but minus the slipcover. Great score there.

Source Code was in great shape, but had RENTAL COPY on the cover. Ordered Used condition, could've been traded in though - is there any difference between the rented vs normal copies?

Rage PS3 was a little rough (had obvious GS residue on the cover) but everything seems fine.

Ghostbusters PS3 on the other hand....while the disc looks fine, every other part of was terrible. Case is half busted/filthy, while the manual and insert look severely water-damaged. Who would accept this item as good enough to trade in, and then mail it out as acceptable to a paying customer? It's gotta be going back as soon as I can arrange the deal. Pretty bummed about having to do that - first time I ever had to do a return with Hastings. Hope it goes smoothly.
 
[quote name='jupiterjones']Source Code was in great shape, but had RENTAL COPY on the cover. Ordered Used condition, could've been traded in though - is there any difference between the rented vs normal copies?[/QUOTE]

Yeah, you paid for one and not the other.

Rental copies often are gimped. Have you ever rented from Redbox or Netflix? Usually rental copies have the generic silver label on the disc. As for the content, usually its just the straight up movie. Usually no extra features, or if there is a menu option for them, its blocked off. Depending on the movie, sometimes the rental version has a rating while the retail version is unrated.

That's why its absolute crap for Hastings to accept these as trade ins then toss them in the used pile for DVDs that were purchased through retail markets. Others have bothered Hastings about it, so to parrot them, if they won't put those copies in with their own Previously Viewed copies, they need to create a third category. Used, Previously Viewed, and Used Previously Viewed.

Hastings goes through the trouble of listing movies by various editions and whatnot based on the UPC, then they just go to shit in terms of trying to pass off the ex-rental copy as a used retail version.
 
[quote name='DarkSageRK']Looks like I can skip buying shit this week. \o/[/QUOTE]

B2G1$1 w/ 96 cent shipping for games has to really help that deal out. I'm too lazy to do the math at the moment to see where it puts it against 33% and 40% off with $2.28 shipping though.
 
[quote name='kodave']B2G1$1 w/ 96 cent shipping for games has to really help that deal out. I'm too lazy to do the math at the moment to see where it puts it against 33% and 40% off with $2.28 shipping though.[/QUOTE]


As always, it depends on the price of the item, but for same priced games it is better than those deals and slightly worse than 30% off free shipping.

Example:

3-$20 games would be $67 regular price, $44 with this sale, and $41 with 30% off free shipping.

The cheaper of course the less great the deal is, but still pretty good.
 
[quote name='kodave']B2G1$1 w/ 96 cent shipping for games has to really help that deal out. I'm too lazy to do the math at the moment to see where it puts it against 33% and 40% off with $2.28 shipping though.[/QUOTE]

Assuming you only want three games, and the three games you want are all in-stock and at the exact same price, it's an okay deal. Otherwise, we have much better sales to look forward to.
 
[quote name='CheapLikeAFox']As always, it depends on the price of the item, but for same priced games it is better than those deals and slightly worse than 30% off free shipping.

Example:

3-$20 games would be $67 regular price, $44 with this sale, and $41 with 30% off free shipping.

The cheaper of course the less great the deal is, but still pretty good.[/QUOTE]

[quote name='DarkSageRK']Assuming you only want three games, and the three games you want are all in-stock and at the exact same price, it's an okay deal. Otherwise, we have much better sales to look forward to.[/QUOTE]

I stopped being lazy and did the math. If you can find three games the same price, this deal is better than 40% Off w/ $2.28 shipping for games priced $14.80 and less. So if you can find 3 $10 games, you'd get them for $7.96 a pop instead of $8.28 a pop w/ 40% off. Just think of all that you can do with that $0.32 savings per game.
 
Kind of a stupid question, but does anyone think there is a decent possibility that if I ordered today, I could receive my games before Saturday? Florida if that helps. Not familiar with their shipping.
 
[quote name='parkerwilson']I ordered 32 games last week around this time, received 12 of them in the middle of the week and the rest arrived yesterday/Saturday[/QUOTE]
Thanks man. My filler game has a good TiV at bb assuming i get it before Saturday.
 
[quote name='kodave']I stopped being lazy and did the math. If you can find three games the same price, this deal is better than 40% Off w/ $2.28 shipping for games priced $14.80 and less. So if you can find 3 $10 games, you'd get them for $7.96 a pop instead of $8.28 a pop w/ 40% off. Just think of all that you can do with that $0.32 savings per game.[/QUOTE]

Hey, cheaper's cheaper. Thanks for running the numbers.

Though I must confess, I mostly buy anime/manga from Hastings, so I'm holding off for a straight 30/40% sale.
 
[quote name='joeyshadows']Kind of a stupid question, but does anyone think there is a decent possibility that if I ordered today, I could receive my games before Saturday? Florida if that helps. Not familiar with their shipping.[/QUOTE]

It's definitely possible. If your order is packed Sunday/Monday and out in the mail Monday, and they ship it correctly via USPS First Class, it shouldn't take more than 3 days once its been handed off to the USPS.
 
The B2G1 for $1 is one of my preferred sales, especially with the cheaper shipping - they don't usually do that.

Grabbing a few older games I already own and trading those into BB while I wait for the replacements to arrive. Spending $18 for $36 credit at BB. Not my normal practice, but then X-COM is coming out - exceptions will be made.
 
i can rarely find 2 prices that are close enough together for B1G150% off so B2 get one free is pretty much out of the question for me unless i find something at a great price that i am going to buy anyway
 
Just got my ACII and AC: Brotherhood shipment in from them and WOW am I impressed with GoHastings...

ACII was flawless, in perfect shape and in a nice bubble mailer...

AC:Brotherhood (although in "good-ok" condition) came in a separate bubble mailer, WITH all the DLC content (that was supposed to be "expired" but wasn't), and even came with the 2nd bonus disc.

Very impressed and actually going to order more games from them right now. They shipped this out at the end of last week and it was here Saturday without me even knowing it.
 
I forgot to mention I got two shipments yesterday. One with two HC graphic novels in a padded mailer from Arizona. Both books were perfect and the packaging was 100% intact. The other was a TPB in a poly bag and it arrived in good shape too, just not as fresh as the other two HCs. Given that Arizona is the closest Hastings location to me, I think that works in favor of my theory that the further my package has to go, the more abuse its going to take in the Media Mail shipping world.
 
[quote name='kodave']I forgot to mention I got two shipments yesterday. One with two HC graphic novels in a padded mailer from Arizona. Both books were perfect and the packaging was 100% intact. The other was a TPB in a poly bag and it arrived in good shape too, just not as fresh as the other two HCs. Given that Arizona is the closest Hastings location to me, I think that works in favor of my theory that the further my package has to go, the more abuse its going to take in the Media Mail shipping world.[/QUOTE]

That's not theory, that's fact.:lol: The same is true for Parcel Post (which travels the same way Media Mail does).

I'm still waiting for PoP HD Trilogy to drop... seriously, that fucking game's been sitting at $33.99 for like half a year now (at least, that's how long I've been bitching about it).
 
Can someone explain the return process to me? I called them earlier in the week and got a return label from them, but it looks pretty generic and doesn't have any kind of DC number. Is this how it usually goes? I want to make it gets there, but also don't want to spring for shipping on my own. Also, on the label it says not to place tape on an area between the return address and where a stamp would usually go and is marked with red arrows, but there's also red arrows on the sides of the label too. Can tape be placed over the right and left sides of the label? With the way Hastings packages get treated, I want this thing to be as secure as possible. Thanks in advance for the help.

On another note (Kodave I'm sure you'll appreciate this), I got the Immortal Iron Fist Omnibus in the mail yesterday and it was in pretty good shape. Best part is that it only cost me $7.50!
 
[quote name='Squall835']Can someone explain the return process to me? I called them earlier in the week and got a return label from them, but it looks pretty generic and doesn't have any kind of DC number. Is this how it usually goes? I want to make it gets there, but also don't want to spring for shipping on my own. Also, on the label it says not to place tape on an area between the return address and where a stamp would usually go and is marked with red arrows, but there's also red arrows on the sides of the label too. Can tape be placed over the right and left sides of the label? With the way Hastings packages get treated, I want this thing to be as secure as possible. Thanks in advance for the help.

On another note (Kodave I'm sure you'll appreciate this), I got the Immortal Iron Fist Omnibus in the mail yesterday and it was in pretty good shape. Best part is that it only cost me $7.50![/QUOTE]

Dude, that was a fucking steal. Totally jealous. Didn't even know they had that listed on their site. That's kind of a blessing and a curse - they don't bother to make a used listing until they've had it in stock as used at least once. Had they created a used listing long ago, that book definitely would have been on my wish list years ago and I would have been on the look out for stock changes. But since they didn't and you were lucky enough to spot it, you got an excellent deal without many other eyes on it, likely. When was this that it popped up / what promotion were they running? What was their price on it before the weekly promotion?

As for the return process - it's just a postage due return merchandise label. You just write your name on it, they pay whatever is due when it gets to their PO box. There is no tracking on it. I'm not even sure if you could like add tracking for 75 cents to a postage due return label, you'd have to ask the post office. I've returned many an item on Hastings dime and have never had anything get lost using their label.

As for cutting out the label, just cut it with like half an inch of extra space from the border where they tell you to cut. It looks stupid because their arrows are there, but it doesn't affect anything. Put the tape over that on all four sides, and leave the inside of the label box alone other than writing your info in the top left corner. Although sometimes, if its a rainy season, I put a piece of clear tape over my return info on the label, just in case water gets on the package.

[quote name='Vinny']That's not theory, that's fact.:lol: The same is true for Parcel Post (which travels the same way Media Mail does). [/quote]

Well, I know that, but some people here on multiple occasions have suggested that maybe postal employees are tampering with my packages. I've always been on the side of long distance + media mail + shitty packaging = me getting torn up presents in the mail.
 
You must log in or register to reply here.
bread's done
Back
Top