The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
Click to expand...
Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
Last edited by a moderator:
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[quote name='CheapLikeAFox']
One CD in pristine condition. Another CD in less than great condition. Looked sort of scratched a lot, but then I cleaned it off and realized it was mostly just dirty. Considering it was half the price I would have paid on Amazon, I'm still happy.

And FYI, I only report condition to help give people an idea of how stuff comes, not to complain. I love GH and to me their products/customer service have remained consistently good since I started using them. I think I've had to return one or two things total in years of using them.[/QUOTE]
^
 
I got Dead Space 2 in the mail yesterday in a padded enveloped which was nice, but the actual box is ripped to shreds and the 2nd disc looks slightly sketchy and warped. Going to keep it since I have to play through DS1 first.

Oddly enough the original Walmart receipt where the game was purchased from was still stashed in the case (from Arizona way back in '09)! Pretty funny. Yet, the code for the online pass was already used....go figure. This game has traveled all around the country!

But with these prices honestly, it's a win-win...GH is better than any GS or BB pre-owned copies I've bought. I blame GH for my massive stack of games I won't have time to go through now. Literally picked up 12-13 games in the last 2 weeks from these sales. And I could go back for more.
 
90% of my games are coming in great shape and complete. That being said, 20% off is weak sauce after the recent 40% off/25% with free shipping/B2G1 sales lately. Time to wait again for a while.
 
If they had a 40% off videogame deal every week there would never be any inventory in stock to use said coupon (which then we would hear an endless number of complaints for).

Give them some time to restock product and be grateful that there is at least a 20% off to use rather than nothing at all.

Right now the good deals are for books and movies.

Complainers gonna complain.
 
well i wont be getting the 20+game polybag i was wondering why usps wasnt working for the tracking when i noticed some letters in the tracking number which means ups

here's the hilarious part

it would have ended up being faster and cheaper sending in a flat rate priority box

hastings just cant get things right
 
Complainers gonna complain.
Click to expand...

It was not a complaint. I will be waiting a while until the next big sale since 20% < 40%/B2G1F/25% w/ FS.

Damn I made an order a 7 games at the same time and so far they have shipped each game separately.
Click to expand...

It's the reason they usually charge $2.XX per game shipping, since often all of your items are coming from different individual stores.
 
[quote name='PancakesAreLove']Damn I made an order a 7 games at the same time and so far they have shipped each game separately.[/QUOTE]

That might be better sometimes since they'll be shipping first class mail instead of parcel and have a higher chance of not getting destroyed by USPS.

I rather have all my shipments ship separately, but most of mine don't. T___T
 
what a fucking nightmare
all polybags

3 wrong versions
2 destroyed cases
1 destroyed game
and 1 instance where i had to open not 1 not 2 but 3 polybags to get to the game
 
[quote name='cjenvy']and 1 instance where i had to open not 1 not 2 but 3 polybags to get to the game[/QUOTE]

That's good quality tri-poly packaging. Nothing can damage a product that has three layers of thin plastic around it.

Tri-ply toilet paper = the best.
Tri-ply poly packaging = apparently about the same as one ply.
 
haha 3 bags came into do. 1 bag with 1 game, 1 bag with 2 games, 1 bag with 3 games. Luckily only 1 red greatest hit case is cracked and everything else is complete and good condition. Phew. Now let's see how that 8 game package comes in.
 
all issues resolved for now

WARNING TO ANY WHO RECENTLY BOUGHT NARUTO ULTIMATE NINJA STORM GENERATIONS

THE UPC'S ARE FLIPPED FOR PS3 AND 360 ON IT IN HASTING'S COMPUTER SYSTEM AND YOU LIKELY WILL RECEIVE A DIFFERENT VERSION

IF THIS HAPPENS JUST CALL CS AND DEPENDING ON WHO YOU SPEAK TO YOU MAY BE ABLE TO GET IT SWAPPED DUE TO IT BEING A COMPUTER ERROR otherwise refunded as normal

my refunds appear to be on the road to being processed as cs has manually refunded my returns from the 28th and i will update when that is received

i may also get an exchange on the brutal looking disc of gta4 i received today since she was already doing a swap on naruto


now im off to a job interview but ill be back to complain some more tomorrow im sure lol
 
[quote name='cjenvy']
and 1 instance where i had to open not 1 not 2 but 3 polybags to get to the game[/QUOTE]

OMG! A picture would be so hilarious =3 Just call and return the wrong/damaged ones though.
My Uncharted 1 and 2 arrive today. I just hope I don't get them inside a Wal-mart bag ):
 
*rubs hands together in anticipation*
I have 5 games arriving today, I can't wait to see how messed up the cases are, will they be slightly cracked? chipped? or like Phantasy Star Universe, will it look like it was thrown into a ring with a few UFC fighters before USPS dropped it by my place? WHO KNOWS!!!!
 
[quote name='PancakesAreLove']Hey guys for those of you who ordered Friday, did all your orders get shipped already?[/QUOTE]

shipped heck im complaining about orders from friday ive already received
 
[quote name='cjenvy']shipped heck im complaining about orders from friday ive already received[/QUOTE]

Damn I still I have 5 orders that has yet to ship and customer service isn't responding.
 
Random observation of the day-

When you follow the links for Xbox 360 Used Games in the "Quick Links To Helpful Stuff" section of the OP, goHastings tells you:

There are 666 products that match your search.
Click to expand...

Maybe I should wait to place an order :)
 
I got 2 out my 4 items today and in good condition.
But do the comics/books usually have a used sticker on the spine?
 
[quote name='Squarehard']It was actually not working even before then towards the end of the Saturday when the sale was almost over.

And if you're fed up, then shut up, and don't shop there anymore. I don't understand why you keep buying there if it's obvious you're just going to complain about every little thing.

Sticker residue is what broke the camels back? Give me a break. Maybe if you don't want to deal with sticker residue then stop buying used products and just keep paying MSRP for all your items. I'm glad you're not happy since that means one less poster with generic rantings to deal with in this thread.

Make sure the door hits you on the way out.[/QUOTE]
:lol::lol::applause::applause:
If sticker residue is the most egregious thing some are complaining about, then I imagine they have a major flying kinipshit when they get a standard Gamestop quality pre-owned game cuz those bitches have LAYERS of stickers many times.

If you don't like:

1)paying seperate shipping charges per item
2)sticker residue
3)no 'omg guaranteed condition'(not even the megaconglomerate of evil, aka Gamestop, does this. hell I've been sent a non functional game or three before from their website.)

Then stop shopping at places where all of those are a potential issue.:roll:
 
Saw a first today, single CD shipped in a poly bag.

Out of the probably 50 to 100 CDs I've ordered from GH, none have ever come in a poly bag. I assumed the plastic cases made it so that a bubble mailer would be the standard. Funny enough, the case did have a line crack on the front and one on the back, but overall in pretty good condition for something shipped with no protection. CD itself was like new :)
 
OK, so I see Hastings has some issues...

I just got my one order of games from the free shipping on clearance sale (in a polybag by the way). The funny thing is in another order I bought two clearance bath toys for the kids that were $1.99 each. Those came in a bubble mailer ;).

However, the PS3 copy of Blur I reluctantly bought at $7.99 came used with a broken case and stickers all over it. WTF!? The invoice says "NEW" clear as day and I made sure twice that when I ordered I wasn't getting the "used" or "previously viewed" versions.

Wonderful.
 
[quote name='kozi']I got 2 out my 4 items today and in good condition.
But do the comics/books usually have a used sticker on the spine?[/QUOTE]

Yes, if they are indeed used. Most of the time they peel right off and usually don't even leave behind residue. Sometimes if the cover or dust jacket is more like paper stock, the used sticker might rip if you're not careful taking it off or if the store associate isn't careful taking it off. Sometimes used books don't have the used stickers. They may have never put one on. Or the store associate may have removed it when they removed the store price tag sticker. It all depends.

[quote name='io']However, the PS3 copy of Blur I reluctantly bought at $7.99 came used with a broken case and stickers all over it. WTF!? The invoice says "NEW" clear as day and I made sure twice that when I ordered I wasn't getting the "used" or "previously viewed" versions.

Wonderful.[/QUOTE]

You could try asking CS to send you the correct item. Otherwise, you'll get your money back at some point after contacting them and possibly having to return it.
 
Well after a few lackluster orders from GoHastings this was pretty impressive. Ordered around 6 pm on Friday (Resistance 2 + 3) and I just got both games delivered in pristine complete condition. Very nice.
 
Got my two games today. Both Xbox. Dragon Age Origins: Edition Ultime is in great condition for both discs, packaging, etc. BUT IT'S IN ANOTHER LANGUAGE! Will this play in English natively? It's NTSC, so I think it will but still...

I also bought Duke Nukem Forever, and wow, someone was not happy with this case. I'm going to test it now to make sure it plays (and probably DL it to the harddrive to be safe). Not worth the trouble to complain, but still. Dang


EDIT: Ok, so the Dragon Age is in French on the packaging and instruction booklet, but the discs are english and everything works fine. So that's a plus I suppose. And DN works fine too. Just terribly packaging, which is odd because the last time I ordered everything was fine.
 
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(*sigh*) They sent me the non-platinum version of Fable II with a crack case instead of the Platinum version that I ordered, which comes with the premium of "See the Future" and "Knothole Island" DLC on disc.

Edit: I looked up Fable II on gohastings again just now and I noticed that the platinum version is listed twice with same UPC(882224974585) but with two difference prices. The non-platinum version with the UPC 882224694179 isn't even listed on the site. I think the cheapest one was meant to be listed as the non-platinum. Hastings screwed up on that one.

http://www.gohastings.com/product/GAME/Fable-II/sku/277942011.uts
http://www.gohastings.com/product/GAME/Fable-II/sku/279956497.uts
 
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Got two books today. Both in padded mailers. One has weird stuff inside the cover. I don't know if its water damage or not. I'll add it to my pile of returns that's building up here. Other book was fine, but they shipped it with the back dust cover flap tucked halfway into the book, resulting in some unnecessary wear. I don't get why an employee didn't just pull it out and reset the dust jacket properly. It was completely obvious it was off. But I'm keeping that book.
 
Received most of my order today in a couple bubble mailers. Really glad to see these as opposed to the poly mailers :). Everything arrived in great condition and wow that was super fast shipping.
 
Got my Uncharted 1 & 2. They both arrived in the same package (in your favorite mailing bag). Uncharted 1 arrived in one of those red boxes from Sony (It is the first time I own a red one). The game seems like new! with manual and no scratches at all. U2 looks, well, "used," but it is in very good condition too :3 the disc has some dirt on it and fingerprints but that's pretty much it. Happy customer here, thanks hoHastings! :)
 
I'm still waiting on orders I placed two Fridays ago. It was all graphic novels, so I'm just going to assume it was shipped media mail. Also waiting on an order from 10/7.
 
[quote name='Tsel']I'm still waiting on orders I placed two Fridays ago. It was all graphic novels, so I'm just going to assume it was shipped media mail. Also waiting on an order from 10/7.[/QUOTE]

Did you not get tracking numbers?
 
One game from last week's order got here today in a poly mailer. Pleasantly surprised to find that the case was mostly intact and the disc was absolutely spotless.

Hopefully at least one of the other three comes in a bubble mailer though - I ran out.
 
So customer service said they can't find my order and that's why they haven't shipped yet even though I can clearly see my orders on my Order Details page.

Sigh, I love GoHasting for their awesome prices but I hate their customer service and website.
 
[quote name='supershammy']Did you not get tracking numbers?[/QUOTE]

No, I did. A lot of stuff said it should've arrived today, but it didn't. I was just making a point of how long I've been waiting.
 
is this what you guys mean by hiking up the price before sales or is this an error on the page? click on the used 3D blu ray price and it changes to $18.43


picture didn't show of

http://www.gohastings.com/catalog/s...ynamic=&search=true&source=global&condition=0
w8ZDW7Tmq3ImQAAAABJRU5ErkJggg==
 
My two games that I ordered friday shipped today and i guess they will both come in one package because i only got one email that showed both games.I also ordered today Heroes Season 1 for $1.40 and WWE Wrestlemania 25 for $1.47
 
[quote name='shinryu333']is this what you guys mean by hiking up the price before sales or is this an error on the page? click on the used 3D blu ray price and it changes to $18.43


picture didn't show of

http://www.gohastings.com/catalog/s...ynamic=&search=true&source=global&condition=0
w8ZDW7Tmq3ImQAAAABJRU5ErkJggg==
[/QUOTE]

The item is out of stock. It was likely on sale for $11.93, someone bought it at that price, and now its just reverted to some system price of $18.43.
 
[quote name='Tsel']No, I did. A lot of stuff said it should've arrived today, but it didn't. I was just making a point of how long I've been waiting.[/QUOTE]

Oh. The wait is not atypical.
 
[quote name='supershammy']Oh. The wait is not atypical.[/QUOTE]

For me, it is. I've never had to wait over a week for an item. Just me being impatient and observational is all.
 
[quote name='Tonks']Something weird happened in my order yesterday... I was about to check out with 13 items in my cart and noticed that a game (Kingdom Hearts 2) in my cart showed up as Previously Viewed instead of Used. The 30% and free shipping was working on it, but I've heard about the condition of PV games so I removed it from my cart. Then I reopened the item page for it and it said that the PV was out of stock and the Used was in stock, so I hit "Add to Cart" on the Used... and it showed up on my cart as PV, and just like before, the code worked on it. I kept it in my order, but I'm really hoping it is in decent shape when it comes, because it'll be difficult to explain the weirdness to customer service if I need to return it.

ETA: Not that this is the only site weirdness I've noticed on GoHastings. When I remove one item from my wish list, sometimes it removes another one too (no, I'm not clicking twice...) and also, sometimes an item mysteriously drops out of my cart when I have a bunch of stuff in there (and it's not that it's gone OOS). Definitely a love-hate relationship with Hastings.

I also refuse to buy DS games with no case, and (if anyone cares) I got the following:
Elite Beat Agents $3.48
Magical Starsign $3.48
Scribblenauts $4.90
Touch Detective $5.93
Professor Layton and the Curious Village $10.50
Flower, Sun and Rain $10.50[/QUOTE]

Really late updating on this, but the KH2 which showed up as Used some places and Previously Viewed other places seems to indeed be Used. Nothing to indicate it was a rental, and the packing slip says "Product Format: USED". There's a scratch on the disc but it seems to work fine.

The DS games are all what I'd consider Very Good or Like New, including manuals on all of them and unused Club Nintendo codes on 2 out of 3 first party titles (actually, I just put them in and apparently Magical Starsign's code doesn't give points).

I got one bubble mailer with 4 items (probably wouldn't fit in a poly mailer) and one bubble mailer with only one item (yay). The other 6 packages were poly mailers. One had some small holes in it but no damage to the item.
 
[quote name='supershammy']Impressive! I'm in California, so I usually expect around 2 weeks.[/QUOTE]

Really? That's quite the wait. I'm in Illinois and most items get to me within a week tops. If I order something on a Monday, it's very rare that it'll take the entire week to get to me. If I order something on a Friday, I can usually expect it by Tuesday. Like I mentioned earlier though, it was all comics, so it's almost a guarantee that they're being shipped via media mail.
 
Word. Most of the wait for me is them finding it and shipping it. I place the order, and then I usually wait about a week for everything on the order to be marked as shipped - or, alternatively, cancelled. Like you, virtually everything I order is comics.
 
[quote name='supershammy']Word. Most of the wait for me is them finding it and shipping it. I place the order, and then I usually wait about a week for everything on the order to be marked as shipped - or, alternatively, cancelled. Like you, virtually everything I order is comics.[/QUOTE]

That happens to me a lot as well. A lot of my stuff gets individually shipped out.
 
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