The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
Click to expand...

Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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[quote name='supershammy']Impressive! I'm in California, so I usually expect around 2 weeks.[/QUOTE]

It depends on how it's shipped.

First class usually is pretty quick for me, at most 3 business days.

For media mail that is definitely the case since I'm almost in California, however it really just depends on where it's shipped from since there are Hastings in states that are connected to California even, so if it comes from that location it'll be relatively quicker even through media mail.
 
Both in Texas and Washington I've find shipping times to be superfast alot. One time in Texas I ordered on a Friday night and got the game Monday!

And the CD I received today I ordered on last Friday with the 250K code.
 
[quote name='ckc4043']Hey guys for those of you who ordered Friday, did all your orders get shipped already?[/QUOTE]

Mine was shipped, yes. Can't wait to get my cheap 360 games in the mail. :D
 
[quote name='Squarehard']It depends on how it's shipped.

First class usually is pretty quick for me, at most 3 business days.

For media mail that is definitely the case since I'm almost in California, however it really just depends on where it's shipped from since there are Hastings in states that are connected to California even, so if it comes from that location it'll be relatively quicker even through media mail.[/QUOTE]

I'm looking at 3 stacks 2 feet high apiece of comics ordered from GoHastings, so I hope that didn't come off as surprised, confused, or plaintive. That's the way shipping works there, I am neither concerned with it nor hopeful it will improve. I end up with the books I order 90% of the time (the other 10% they are cancelled), and that's a tiny price I'm willing to pay like every other regular to this thread.
 
I wasn't really commenting on any particular motive on your comment.

Was really just sharing my experience in California with shipping since it seemed to be a share your experience conversation. ;P
 
It's weird that my games didn't show up today even though they have been sitting in my city(Los Angeles) since the 14th, it's like no progress was made today or am I not understanding the usps right? They should be here tomorrow though, the same for my Glyde.com order, it's been in Los Angeles since the 14th.
 
Okay half my orders have not shipped yet but two of my orders came today. Cursed crusade came in great condition, complete. My $8 Fallout GOTY actually came NEW. I can never stay mad at GoHastings. Just hope that my other orders don't go out of stock.
 
sigh

this isnt so much hastings fault but

sonic 06 freezes in 1st load screen (disc looks fine so no clue whats causing that)

and the price is right decades is no good
 
[quote name='PancakesAreLove']Okay half my orders have not shipped yet but two of my orders came today. Cursed crusade came in great condition, complete. My $8 Fallout GOTY actually came NEW. I can never stay mad at GoHastings. Just hope that my other orders don't go out of stock.[/QUOTE]

Patience is always a must if you plan on shopping at Hastings. I've had orders that's taken up to 10 days before it actually shipped, so hang in there although more often than not they were canceled. Keep us posted if they get fulfilled. ^__^
 
Just received all of my games from the 250K promo. They've got dew on them from the cold, rainy weather outside, but all of them look to be in great condition. Kane & Lynch 2 came with an unused Square-Enix product code, even. Generally a good experience for 9 games at $1.50 each.
 
[quote name='Blade']Just received all of my games from the 250K promo. They've got dew on them from the cold, rainy weather outside, but all of them look to be in great condition. Kane & Lynch 2 came with an unused Square-Enix product code, even. Generally a good experience for 9 games at $1.50 each.[/QUOTE]

I'm glad I don't have to deal with that kind of weather, otherwise I'd be angry if my stuff ever got water damaged from that kind of thing, lol.
 
Two used books in today. TPB in a poly bag. Arrived fine. HC in a bubble mailer. Arrived fine, but the back of the dust jacket had several creases which was annoying, especially because its a really recently released book. I don't even know how you damage a dust jacket like that other than carelessness. But not worth the hassles of a return.
 
Three TPBs arrived today, 2 in bubble mailers and the other in a poly bag. The one in the poly bag has a bent cover. It's borderline folded in half.
 
Got almost all my CDs today, all in bubble mailers. Four had cracks, the other nine were in pretty great condition. Two of them came sealed in plastic with used stickers on them and some sort of security sticker sealing the top together. Not sure if that's something Hastings did or not. Haven't tested them.
Also noticed that two of them came in cardboard cases instead of regular CD cases. Is that how most CDs are released these days or did I just get some special version?

Edit: Wait, that's only like half of the CDs I ordered. My memory sucks.
 
[quote name='slainviper']Got all my CDs today, all in bubble mailers. Four had cracks, the other nine were in pretty great condition. Two of them came sealed in plastic with used stickers on them and some sort of security sticker sealing the top together. Not sure if that's something Hastings did or not. Haven't tested them, yet, though.
Also noticed that two of them came in cardboard cases instead of regular CD cases. Is that how most CDs are released these days or did I just get some special version?[/QUOTE]

The cardboard is just a toss up. Usually it's the editions with multiple discs that I see the cardboard foldouts instead of the multi-disc tray, but I've seen them go both ways, so it's probably something you'll be seeing more often if you're purchasing CDs nowadays.
 
[quote name='Squarehard']The cardboard is just a toss up. Usually it's the editions with multiple discs that I see the cardboard foldouts instead of the multi-disc tray, but I've seen them go both ways, so it's probably something you'll be seeing more often if you're purchasing CDs nowadays.[/QUOTE]
I see. Both the CDs in cardboard cases were single discs. One of the CDs I got today was a two disc set that had plastic to hold the CDs, though, which I didn't count.
 
[quote name='slainviper']I see. Both the CDs in cardboard cases were single discs. One of the CDs I got today was a two disc set that had plastic to hold the CDs, though, which I didn't count.[/QUOTE]

Yeah, it's more or less a toss up nowadays with the cardboard/jewel case. But I guess the question now is which do you prefer. ;D
 
[quote name='Squarehard']Yeah, it's more or less a toss up nowadays with the cardboard/jewel case. But I guess the question now is which do you prefer. ;D[/QUOTE]

Plastic because a plastic case can be replaced if it gets smashed during shipping. Can't replace smashed/torn cardboard, at least not with fancy artwork.
 
Got my games today and everything was fantastic, Singstar Legends was new but had a used sticker on the front, the cases were perfect and the discs were fine(other than the fingerprints on Modnation Racers), good stuff Hastings, thanks.
 
[quote name='Squarehard']The cardboard is just a toss up. Usually it's the editions with multiple discs that I see the cardboard foldouts instead of the multi-disc tray, but I've seen them go both ways, so it's probably something you'll be seeing more often if you're purchasing CDs nowadays.[/QUOTE]

Actually more and more CDs are getting printed up in DIGIPAK cases. CD is a dying medium and DIGIPAK is a lot cheaper than traditional jewel cases and give labels a cheap excuse not to invest in fold out art, etc.
 
Just got my Naruto: Ultimate Ninja Storm Generations in the mail. Yup, they messed up the barcode and sent me a PS3 instead of the Xbox 360 that I ordered. Time to hit the customer service; hopefully they would let me exchange for the 360 version.
 
received my order from last thursday today. this is my first time ordering from GH, and so far so good.

assassin's creed II: almost perfect condition. manual, box intact. little to no scratches on the disc.
assassin's creed rev.: very good condition. manual, box intact. minor scratches on disc but is still playable.

*ACR also came with a DLC outfit but i haven't tried to see if it works yet
 
I'll throw in my order results for the heck of it (and to counteract the more negative ones!).

All six of my games came in great condition - the worst one was CoD:WaW and that just had a Gamestop sticker on it. The RB Track Pack was still in its original shrinkwrap (even though it was listed as used). All four of the games that had codes/online passes (Bulletstorm, Medal of Honor, Super Paper Mario, and the Track Pack) all still had working ones.

Considering I spent less than $2.00 on average for all but Super Paper Mario, this made my day.
 
[quote name='aznhero913']wtf!?!?

Placed an order on the 12th and it still hasn't shipped. Both games are in stock too...[/QUOTE]

Is it showing in stock on the search page, or is it still showing in stock when you try and add to cart? Their search page stock is glitchy sometimes and doesn't update the stock until you try to add it to cart then it shows out of stock.
 
[quote name='Squarehard']Is it showing in stock on the search page, or is it still showing in stock when you try and add to cart? Their search page stock is glitchy sometimes and doesn't update the stock until you try to add it to cart then it shows out of stock.[/QUOTE]

shows in stock when i add it to cart and up to the point where I checkout completely...

This is fuckn lame.
 
[quote name='aznhero913']shows in stock when i add it to cart and up to the point where I checkout completely...

This is fuckn lame.[/QUOTE]
That is indeed sucks then. Hopefully those that are in stock are pending to be fulfilled in your order.
 
Couldn't be happier with goHastings. They gave me two brand new, sealed games that I paid their used price for. The other games were used but in quite good shape. BlazBlue Continuum Shift Extend 360 new for $9.99? When it trades in for $10 at BB? Can't go wrong there! :)
 
A lot of books came in today. All 6 Scott Pilgrim graphic novels came in excellent condition, which was what I was most worried about since they were all shipped in the same bubble mailer. The other two packages were both bubble mailers as well. Overall, I received 8 books today and they're all in great condition. About damn time.
 
Got my copy of :ps3: Bulletstorm today and it was the Limited Edition, the online pass wasn't used either.
 
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Got my 8 game package today and it was in a beat up/half ripped padded envelope. Everything was intached and surprisingly good condition/complete.
 
[quote name='Tsel']I'm pretty sure all copies of Bulletstorm are the limited edition.[/QUOTE]

Seems like it. My bulletstorm was also limited and my Rage was the anarchy edition, though the codes were used.

Four of my seven games came today and all of them came in great condition and complete. My only problem is that my dungeon siege disc had sticker residue around the ring. It plays but it really, really bothers me.
 
Got another CD in today and lucked out big time :)

It was the best buy version so it came with the album I ordered and a bonus EP on the second disc I was going to order anyways :) All for like $3 bucks shipped! I think BB had it on sale for $13.99 first week so I saved over 10 bucks. The booklet is a little bent at the corners, but discs are immaculate so I can live with it.
 
So I just got my last order in I've been waiting for, and one of the 3-disc set animes I got in came with only 1-disc of a 3-disc set. This is probably the 3rd or 4th time within the last couple of months this has happened with multi-disc sets, and it's not even the bonus discs that are missing.

I'm more perplexed that customer service would deem this as some that usually happens though because of the nature in used products which is really not a viable excuse seeing how that tells me that means they don't even have to check if it's complete or not, and they just take stuff in. Not really sure how I feel about that.

The other part of the order is just fine though.
 
[quote name='Squarehard']So I just got my last order in I've been waiting for, and one of the 3-disc set animes I got in came with only 1-disc of a 3-disc set. This is probably the 3rd or 4th time within the last couple of months this has happened with multi-disc sets, and it's not even the bonus discs that are missing.

I'm more perplexed that customer service would deem this as some that usually happens though because of the nature in used products which is really not a viable excuse seeing how that tells me that means they don't even have to check if it's complete or not, and they just take stuff in. Not really sure how I feel about that.

The other part of the order is just fine though.[/QUOTE]

That sucks. Is the only option to send it back for a refund or can you exchange? Also what anime was it?
 
[quote name='PancakesAreLove']That sucks. Is the only option to send it back for a refund or can you exchange? Also what anime was it?[/QUOTE]

It was Saint Tail The Enchanted collection, and they definitely won't have a replacement for this one since it's kind of rare, so I have to return it for a refund. Quite the sadface too since it wasn't cheap and now I'll have to wait awhile for a refund. T___T
 
Got my 5 game order from the friday one day sale in ONE POLYBAG yesterday:

4 out of the 5 came in like new condition w/ manuals
The other game: Fallout New Vegas came w/ a slightly cracked case, had no manual and the BR had some kind of substance around the ring on the underside, but I think it should play fine, just got to make sure to clean the game properly; of course this game was a pre-owned game originally from GS...

Also, a couple of days back I got my Peruvian Beanie, it's great quality!
 
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