[quote name='karkyco']Replacement console? HAHAHA good luck getting a brand new replacement, let alone for free. They will charge $150 just to "fix" it or give you another refurbished one.
It's outside of the warranty so unless you are a bigshot or can talk a good game, they will tell you to
off. Best bet is to threaten them by saying you are an attorney and will pursue legal action with class action status since their download/update is what crashed the box, and that there is an epidemic of 360's that are no good out there, i.e. they sold a faulty product. Do not curse, but make sure you convey your displeasure not only with their product, but with their service.
Also, I would recommend throwing in a comment about how you've contacted your local news product advocates and they will be interviewing you next week about your ordeal with MS.
This is how you get free stuff. Also, call them and keep asking to get the number for their supervisor or higher up. Ask for the number for customer relations or investor relations, then call those numbers and try to move up the ladder to the heads of those departments or into the Executive level positions.[/QUOTE]
You're a tard. if you said anything like that to them, they would stop taking you seriously.
you lined up an interview with your local news team before calling MS, just because your
ing xbox broke? that's probably the dumbest thing I've heard all day and I played DOA4 this morning with some hick who talked for 10 minutes straight about how bad old Nintendo games suck.
And no, they're not going to give you Executive level phone numbers just because you're a random guy with a broken system.