this is shopping related which is why i posted it in this forum.
does anybody else HATE UPS? I ING HATE UPS! i have had more problems with that damn company and the customer support is so goddamn awful i cannot believe the company is still in business. i cant believe retailers actually use them to ship things... man, i hate them. i am going to tell you about 3 awful experiences i have had with UPS in the past 3 months. for all you math majors, that's an average of once a month.
1) i ordered two triple cymbal expansion packs for RB2 from madcatz store when they were RARE and going for 80+ on ebay. they came in stock for a couple of hours on gameshark.com and i jumped all over them... ordered 2, 1 for myself and 1 to flip on ebay. guess what, i never got them.
tracking info said there was a problem with my address and they were going to send me a post card so i could correct it. first of all, my address was correct... 100% correct, ive been using it for years. secondly, does it make one ing iota of sense to send someone a post card to correct their (presumably) incorrect address?! i mean, wtf.... if my address is in fact incorrect, how in the am i going to get the post card you send to it? and if my address IS correct and i do receive the post card, what the good is that going to do? THE ADDRESS IS ALREADY CORRECT... HOW AM I GOING TO CORRECT MY ALREADY CORRECT ADDRESS?????
well, i never received the goddamn post card anyway. the cymbals was eventually returned to madcatz since it was "undeliverable" and i was issued a refund... not to mention i lost out on getting a free cymbal set (after the ebay flip mine would have been free... or damn close to it).
2) ordered psp3000 ratchet and clank bundle from dell.com. once again, my tracking info said that there was a problem with my address. i called UPS this time and apparently they didnt have my Apt. # on file. i checked on my dell account to make sure i put my apt. # in my shipping info, and i did. i gave UPS my apt. #, which they should of already had and my package was delivered the next day (although it was 2 days late due to the "incorrect" address).
3) this is my latest experience which has inspired this post. i ordered a 20' HDMI cable from monoprice.com. It was scheduled to be delivered today. I have been at home ALL day. the only time i stepped outside of my apartment was to get the mail. at 7:50 PM, UPS still had not shown up with the package so i decided to check the tracking info. the UPS tracking info shows that the package was delivered at 7:29PM. thats strange... i didnt hear anybody knock or ring... UPS always knocks when they drop a package off at the front door. so, i open my front door.... guess what? no package. i look on all my neighbor's stoops... no package. WTF? i go back and look at the tracking info again to make sure i read it correctly... yep... 7:29PM. Then i see a tiny little link that says "Proof of Delivery"... PERFECT! I click on it. This is what is presented to me:
Service:
GROUND Weight:
2.00 Lbs Shipped/Billed On:
03/05/2009 Delivered On:
03/11/2009 7:29 P.M. Delivered To:
TAMPA, FL, US Location:
FRONT DOOR
nice "proof". I call 1-800-PICK-UPS (nice ing phone number assholes) and have to listen to this stupid automated robot of a bitch for 10 goddamn minutes before i finally get through to some asshole named Charles. i tell Charles the situation and he responds by telling me that i need to contact monoprice.... thanks wad... that's a huge help. note that, i contacted UPS 30 minutes after the package was supposedly delivered. you would think they could contact the driver and find out what the hell is going on, i mean, he has to still be out on deliveries... nah, UPS wouldnt be able to do something that logical. so, like the polite guy i am, i tell him thanks for his help.
so, i get on monoprices website and explain the situation to their "Live Chat Customer Service Rep." she calls UPS and tells them that i said i never received my package. some other asshole from UPS calls me and tells me that they are going to open an 8 day investigation on my claim. he then tells me to ask monoprice about any progress with the investigation. ok asshole. i get back on the chat and tell her UPS contacted me and to let me know if she finds out any additional info.
and that's where im at right now, and thats why I HATE UPS. i vowed never to use UPS again after the 2nd time they ed my shipment up. unfortunately, UPS was the only option i had to ship the cable... i would have PAID A PREMIUM for them to ship the 2 pound cable via USPS but it wasnt an option when i checked out. i have a feeling that i just got screwed out of 35 dollars.
UPS.
does anybody else HATE UPS? I ING HATE UPS! i have had more problems with that damn company and the customer support is so goddamn awful i cannot believe the company is still in business. i cant believe retailers actually use them to ship things... man, i hate them. i am going to tell you about 3 awful experiences i have had with UPS in the past 3 months. for all you math majors, that's an average of once a month.
1) i ordered two triple cymbal expansion packs for RB2 from madcatz store when they were RARE and going for 80+ on ebay. they came in stock for a couple of hours on gameshark.com and i jumped all over them... ordered 2, 1 for myself and 1 to flip on ebay. guess what, i never got them.
tracking info said there was a problem with my address and they were going to send me a post card so i could correct it. first of all, my address was correct... 100% correct, ive been using it for years. secondly, does it make one ing iota of sense to send someone a post card to correct their (presumably) incorrect address?! i mean, wtf.... if my address is in fact incorrect, how in the am i going to get the post card you send to it? and if my address IS correct and i do receive the post card, what the good is that going to do? THE ADDRESS IS ALREADY CORRECT... HOW AM I GOING TO CORRECT MY ALREADY CORRECT ADDRESS?????
well, i never received the goddamn post card anyway. the cymbals was eventually returned to madcatz since it was "undeliverable" and i was issued a refund... not to mention i lost out on getting a free cymbal set (after the ebay flip mine would have been free... or damn close to it).
2) ordered psp3000 ratchet and clank bundle from dell.com. once again, my tracking info said that there was a problem with my address. i called UPS this time and apparently they didnt have my Apt. # on file. i checked on my dell account to make sure i put my apt. # in my shipping info, and i did. i gave UPS my apt. #, which they should of already had and my package was delivered the next day (although it was 2 days late due to the "incorrect" address).
3) this is my latest experience which has inspired this post. i ordered a 20' HDMI cable from monoprice.com. It was scheduled to be delivered today. I have been at home ALL day. the only time i stepped outside of my apartment was to get the mail. at 7:50 PM, UPS still had not shown up with the package so i decided to check the tracking info. the UPS tracking info shows that the package was delivered at 7:29PM. thats strange... i didnt hear anybody knock or ring... UPS always knocks when they drop a package off at the front door. so, i open my front door.... guess what? no package. i look on all my neighbor's stoops... no package. WTF? i go back and look at the tracking info again to make sure i read it correctly... yep... 7:29PM. Then i see a tiny little link that says "Proof of Delivery"... PERFECT! I click on it. This is what is presented to me:
Service:
nice "proof". I call 1-800-PICK-UPS (nice ing phone number assholes) and have to listen to this stupid automated robot of a bitch for 10 goddamn minutes before i finally get through to some asshole named Charles. i tell Charles the situation and he responds by telling me that i need to contact monoprice.... thanks wad... that's a huge help. note that, i contacted UPS 30 minutes after the package was supposedly delivered. you would think they could contact the driver and find out what the hell is going on, i mean, he has to still be out on deliveries... nah, UPS wouldnt be able to do something that logical. so, like the polite guy i am, i tell him thanks for his help.
so, i get on monoprices website and explain the situation to their "Live Chat Customer Service Rep." she calls UPS and tells them that i said i never received my package. some other asshole from UPS calls me and tells me that they are going to open an 8 day investigation on my claim. he then tells me to ask monoprice about any progress with the investigation. ok asshole. i get back on the chat and tell her UPS contacted me and to let me know if she finds out any additional info.
and that's where im at right now, and thats why I HATE UPS. i vowed never to use UPS again after the 2nd time they ed my shipment up. unfortunately, UPS was the only option i had to ship the cable... i would have PAID A PREMIUM for them to ship the 2 pound cable via USPS but it wasnt an option when i checked out. i have a feeling that i just got screwed out of 35 dollars.
UPS.
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