Wikkidkarma
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I wrote an at length story about my experience which I'll link to at the end, but long story short, I bought 4 copies of crackdown 2 when it was on sale for 9.99. Future Shop shipped via Purolator who claimed one delivery attempt (no notice of delivery to be seen) then took it back to their warehouse for a week, the shipped it back to FS.
It was about a week and a bit before I got concerned and called, and I was given a complete brush off from them. Basically they blamed purolator, and since it wasn't their fault, they would neither re ship my items, or honor my original purchase price. There was email followup which showed an even bigger disregard for customer service.
I have some pre orders from their e3 deals, but outside of that I am done with FS and BB for good.
Betterthanjenn.blogspot.com if you want to read about the experience at length.
It was about a week and a bit before I got concerned and called, and I was given a complete brush off from them. Basically they blamed purolator, and since it wasn't their fault, they would neither re ship my items, or honor my original purchase price. There was email followup which showed an even bigger disregard for customer service.
I have some pre orders from their e3 deals, but outside of that I am done with FS and BB for good.
Betterthanjenn.blogspot.com if you want to read about the experience at length.