I went to Sonic recently with a friend. The food we ordered was terrible, possibly the worst fast food I've ever had; the burgers had buns that were hard enough to not be able to bend without snapping a piece off, and the fries tasted as if they came from a gas station ... soggy yet half hard, dry interior, no seasoning, and some fries were discolored and burnt. Essentially, we're confident our food was under a heat lamp or was made with faulty products. Naturally, we complained to corporate Sonic.
Fast forward a few days, and we get a call from a rep saying that Sonic's manager was fired for poor food management, potentially not just from my complaint. We were offered possibly the worst compensation in the form of two free combos on file at this specific Sonic. This means, in order to get our free food, we have to mention our name, and thus let them know we complained. Now, I'm not a fast food employee, but that sounds like a situation where tampered food could come into play, with some spit added, or worse.
Would you redeem a free meal in this regard?
Fast forward a few days, and we get a call from a rep saying that Sonic's manager was fired for poor food management, potentially not just from my complaint. We were offered possibly the worst compensation in the form of two free combos on file at this specific Sonic. This means, in order to get our free food, we have to mention our name, and thus let them know we complained. Now, I'm not a fast food employee, but that sounds like a situation where tampered food could come into play, with some spit added, or worse.
Would you redeem a free meal in this regard?