I can personally say that Geeks.com is reliable in a sense that they send you what you buy and their customer service was good. I personally would never buy another refurb unit again. I bought one back in May and after a week the disc tray stopped opening, had to pay to ship it back since they gave a 30 day warranty. Needless to say between the shipping both ways it took over 2 weeks to get the replacement unit and that one lasted a total of 1 day. The second time I powered it up, it RROD'd. Between sending that back even though they gave me a prepaid label for that one and going through the whole credit thing. I'm supposed to be getting a refund check soon. The entire process has lasted 2 months and has not been worth it. You are wayyyyyy better off spending and xtra $100 or whatever and buying a new 360! Just my 2 cents from my experince! I'm still waiting for the $139.99 refund check!