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Green Man Gaming (Steam) Deals: 25% off Murdered: Soul Suspect and More

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#2251 Cheaplikeafox OS X

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Posted 12 August 2012 - 07:05 AM

Well goody, I just checked out with Witcher 2 for $12.79 after discount. I checked to use my $12 trade in credit so that the net cost would be $0.79, but it looks like that wasn't applied and I was charged the full $12.79. I submitted a help request and hope to hear back from them soon.

Do you guys think I can get a $12 refund onto my credit card in exchange for the $12 credit in my account? How good and how quick/responsive is their customer service?

Should I have my credit card provider dispute the transaction, just in case?

I haven't downloaded the game or viewed my keys on the site, but I see the GOG code is included in the confirmation email. So, I know a full refund is not possible but that's not what I want. Just to exchange my trade-in credit for that same amount charged to my credit card. Not sure why it didn't go through. I'm quite confident I checked it.



Not trying to get on you, but I don't really think this is what credit card chargebacks are supposed to be for. Seems a but harsh to try to jump to that right away, especially when this just happened, you just emailed CS, you don't know how they'll respond, and you have like 30 days to do a chargeback anyways if you really wanted to go that way.

Just wait and see what happens. They'll probably just refund you and do the credit thing would be my guess.

#2252 inm8num2

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Posted 12 August 2012 - 07:20 AM

Oh no, you didn't get on me at all. I agree with you that chargebacks are for very specific, peculiar situations. I guess I just thought of it as a final resort but am a bit impatient.

I hope they can do the partial refund/trade-in exchange. I don't know much about their customer service or its reputation. They have a phone number [+44 (0) 330 500 1515] but since I'm in the US I'm not sure if I can call without getting charged for it.

#2253 nategator

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Posted 12 August 2012 - 07:52 AM

Oh no, you didn't get on me at all. I agree with you that chargebacks are for very specific, peculiar situations. I guess I just thought of it as a final resort but am a bit impatient.

I hope they can do the partial refund/trade-in exchange. I don't know much about their customer service or its reputation. They have a phone number [+44 (0) 330 500 1515] but since I'm in the US I'm not sure if I can call without getting charged for it.


Here is a handy guide on chargebacks written for consumers as provided by the state of California:

http://oag.ca.gov/co...argeback_rights

If you believe the merchant has made a billing error and they wont resolve it within a fair time period, then I think you have nothing to apologize for getting your money back. I think it is odd folks are so quick to side with the merchant on a forum titled Cheap Ass Gamer. Especially on a non-Amazon PCDD thread ;)

And it is crazy that GMG doesnt offer a US CSR number. The money they would save on chargebacks would probably pay for the minimal expense of having a US number that would forward all their calls over VOIP to wherever they run their customer service. So definitely dont feel bad.

Edited by nategator, 12 August 2012 - 08:33 AM.


#2254 QuantumTunnelRat

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Posted 12 August 2012 - 07:55 AM

I'm really tempted by the Witcher 2 for $12 and change...but I feel I can wait until it hits $7.50 or less. Blasphemy for console games for sure...but after my first Steam sale I see discounts in a whole new light.

#2255 Cheaplikeafox OS X

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Posted 12 August 2012 - 09:08 AM

Oh no, you didn't get on me at all. I agree with you that chargebacks are for very specific, peculiar situations. I guess I just thought of it as a final resort but am a bit impatient.

I hope they can do the partial refund/trade-in exchange. I don't know much about their customer service or its reputation. They have a phone number [+44 (0) 330 500 1515] but since I'm in the US I'm not sure if I can call without getting charged for it.


I wouldn't get too worried. As a final resort you could always work it out with your CC. From my experience most CC companies would probably just give you a courtesy credit for an amount like this. Overseas stores usually take a bit longer, but at least gamersgate has always resolved every issue. Keep us updated as I think everyone is curious as to how GMG handles CS issues. I do know that on occasion there is a rep on the site who would PM people with issues.

Here is a handy guide on chargebacks written for consumers as provided by the state of California:

http://oag.ca.gov/co...argeback_rights

If you believe the merchant has made a billing error and they wont resolve it within a fair time period, then I think you have nothing to apologize for getting your money back. I think it is odd folks are so quick to side with the merchant on a forum titled Cheap Ass Gamer. Especially on a non-Amazon PCDD thread ;)

And it is crazy that GMG doesnt offer a US CSR number. The money they would save on chargebacks would probably pay for the minimal expense of having a US number that would forward all their calls over VOIP to wherever they run their customer service. So definitely dont feel bad.


Did you actually read that article?

"The types of "billing errors" include:
  • Charges you did not authorize;
  • Charges for undelivered goods or services;
  • Charges for goods or services different from what was represented or of the wrong quantity;
  • Charges for goods that were not timely delivered"
This doesn't clearly fall in either of those categories. At most there is an issue with the amount authorized. I don't think that list is exhaustive at all but it's also not the best article to support your point.



No one is siding with the merchant here. I was just pointing out that he does have time to try to resolve it with the merchant before jumping to a chargeback. And no one is blaming anyone, but there does exist the possibility he just got confused during the checkout process. I have before with GMG because they have a weird checkout system and I've had to go back re-do transactions when I notice my credit is not applying on the final confirmations screen. In the end it's GMG's fault for not having the best checkout system, but as a consumer you also have the responsibility to make a good faith effort to work things out with the merchant.

#2256 shaggyc

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Posted 12 August 2012 - 08:14 PM

Dear esther shows requires capsule, but also cannot be traded in. Does it redeem on steam?
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#2257 motoki

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Posted 12 August 2012 - 08:21 PM

Dear ester shows requires capsule, but also cannot be traded in. Does it redeem on steam?


I was kind of wondering this too. I'd preferred Steam but would settle for Desura. I have the feeling GMG's Dear Esther doesn't redeem on anything though so I'll probably pass even though it's cheap.

#2258 shaggyc

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Posted 12 August 2012 - 08:48 PM

I was kind of wondering this too. I'd preferred Steam but would settle for Desura. I have the feeling GMG's Dear Esther doesn't redeem on anything though so I'll probably pass even though it's cheap.


Yeah... that's what I was thinking... is this even worth it if you've played the source mod?
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#2259 asheskitty

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Posted 12 August 2012 - 09:33 PM

I was kind of wondering this too. I'd preferred Steam but would settle for Desura. I have the feeling GMG's Dear Esther doesn't redeem on anything though so I'll probably pass even though it's cheap.


Maybe they fear quick and high trade in rate?

#2260 crystalklear64

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Posted 12 August 2012 - 11:56 PM

god damn it, i was ready for some more copies of war in the north for 4$ so i could get for friends to play with and Dear Esther is the replacement? what the Fuck?

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#2261 CheapyD

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Posted 13 August 2012 - 12:14 AM

Ordered Sleeping Dogs for $36 with code PCGMR-GREEN-SUMMR. Thanks!

#2262 Rogue15

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Posted 13 August 2012 - 01:29 AM

Ordered Sleeping Dogs for $36 with code PCGMR-GREEN-SUMMR. Thanks!


For me that voucher takes it down to $40.

#2263 Cheaplikeafox OS X

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Posted 13 August 2012 - 01:57 AM

It was on sale earlier today for $44.99. Since GMG is UK based their prices flip for the next day at odd times (for US customers that is).

#2264 mcthatch

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Posted 13 August 2012 - 01:58 AM

god damn it, i was ready for some more copies of war in the north for 4$ so i could get for friends to play with and Dear Esther is the replacement? what the Fuck?


ya what's with the no War in the North?

#2265 Rogue15

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Posted 13 August 2012 - 04:34 AM

It was on sale earlier today for $44.99. Since GMG is UK based their prices flip for the next day at odd times (for US customers that is).


That explains it, thank you.

#2266 rybrad

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Posted 13 August 2012 - 12:33 PM

Today's deal is High School Dreams for $1.23, enjoy!

Get a $2 credit for spending $2 and signing up with Green Man Gaming using my link


#2267 Citizen118

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Posted 13 August 2012 - 12:50 PM

Today's deal is High School Dreams for $1.23, enjoy!

Lol, ya know...you could combine this with the 20% off coupon and then trade it in for an immediate profit of .01...just saying.

#2268 dEvAnGeL

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Posted 13 August 2012 - 01:24 PM

any word on when we will be getting the sleeping dogs keys?

#2269 buckythekat

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Posted 13 August 2012 - 03:38 PM

any word on when we will be getting the sleeping dogs keys?


supposedly they are starting to issue them based on emails some users have gotten but I haven't read about anyone actually having gotten their key yet just being told it's coming today

#2270 inm8num2

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Posted 13 August 2012 - 05:19 PM

Well goody, I just checked out with Witcher 2 for $12.79 after discount. I checked to use my $12 trade in credit so that the net cost would be $0.79, but it looks like that wasn't applied and I was charged the full $12.79. I submitted a help request and hope to hear back from them soon.

Do you guys think I can get a $12 refund onto my credit card in exchange for the $12 credit in my account? How good and how quick/responsive is their customer service?

Should I have my credit card provider dispute the transaction, just in case?

I haven't downloaded the game or viewed my keys on the site, but I see the GOG code is included in the confirmation email. So, I know a full refund is not possible but that's not what I want. Just to exchange my trade-in credit for that same amount charged to my credit card. Not sure why it didn't go through. I'm quite confident I checked it.


Just to follow up - I received a response this morning from GMG. They said they can't amend a completed purchase, and they can't do a refund since there was a key provided in the email. They did offer to add a credit to my account as a gesture of good will, which is very nice of them.

Hmm, I would really prefer to have the funds charged back to my credit card, since I don't foresee too many purchases at GMG. But, it's quite better than nothing.

#2271 TctclMvPhase

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Posted 13 August 2012 - 05:24 PM

The free games I have accumulated over the past few months are now resellable for about $0.50 each. What are the chances these will go any higher?

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#2272 sleepydumbdude

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Posted 13 August 2012 - 05:37 PM

Bought High School Dreams for 99 cents. Hopefully it keeps me occupied for most the day. :\ Ew securom and these characters look like they are in their 30s.

Edited by sleepydumbdude, 13 August 2012 - 06:54 PM.


#2273 Canbanana

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Posted 13 August 2012 - 06:04 PM

Ordered Sleeping Dogs for $36 with code PCGMR-GREEN-SUMMR. Thanks!


Ditto, applied some credit to take it down a tad bit further. I received my key at completion the transaction and have already added it to steam where it shows as Sleeping Dogs Pre-order 8-)

Edit: I should also note that the game was listed at 49.99 for a while there, glad I held out till today as they dropped it back down to 44.99 again. I scooped it immediately.

#2274 pROvIs

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Posted 13 August 2012 - 06:12 PM

Bah thats annoying. I preordered weeks ago and still have no key.
Steam Games to Trade/Sell: None right now
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#2275 Ogami Itto

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Posted 13 August 2012 - 07:16 PM

Bah thats annoying. I preordered weeks ago and still have no key.


Yeah, WTF! I ordered a while ago and still nothing.
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#2276 dEvAnGeL

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Posted 13 August 2012 - 07:16 PM

Bah thats annoying. I preordered weeks ago and still have no key.

GMG needs to work on this problem, same happened with the darksiders 2 keys

how about we bombard them with tweets to see if they wake the Fuck up!!!

#2277 pROvIs

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Posted 13 August 2012 - 07:18 PM

I don't really understand the point of preordering if you aren't getting the key before people who didn't preorder. I know its a minor qualm but its very frustrating and seems to happen on every preorder I have through them.
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#2278 dEvAnGeL

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Posted 13 August 2012 - 07:25 PM

i just ask them on twitter, lets see if they answer by tomorrow......

#2279 motoki

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Posted 13 August 2012 - 07:27 PM

The free games I have accumulated over the past few months are now resellable for about $0.50 each. What are the chances these will go any higher?


I've noticed that too but I also noticed most seem to be on sale right now. At minimum, I'd wait until they go off sale and see if they go up a little from the 50 cent trade in value. I have seen some go up in trade in value in the past when the promotions on those games were over, but of course there's no guarantee.

Anyway, I am holding onto my 50 cent trades at least a little while longer.

#2280 Cheaplikeafox OS X

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Posted 13 August 2012 - 07:29 PM

I haven't traded in a game for less than $2, and this includes games that were free. The free games are usually just a ploy to get you to sign up for an account and then give you a decent trade in at some point. So I would hold on and see what other promotions pop up with them.