i recently got a similar email
A careful review of your account indicates that you've required promotional certificates on a majority of your orders for a variety of reasons.
Through the normal course of business, the occasional problem is inevitable. However, you seem to have had an unusually high rate of problems in your account history
When unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action or closing the account is necessary. We’d prefer to work with you because we do value your business.
We appreciate your cooperation and understanding.
admittedly, i have been contacting amazon cs a lot lately. its because i havent been receiving my credits for games lately (no email, no credit in account) so i usually wait 4-5 days after the item ships to contact them. I usually contact them by email but ive been chatting to them more often for faster results. in some cases, ive had to contact them multiple times because one cs rep would mistakenly mix up credit promotions and tell me its already been applied even though it hasnt.
i rarely ever complain about product packaging or return items. i did complain about my dark souls ce and i did return a used game recently though. other than that, its been like 6 months since ive returned something and over a year since i complained about an item.
sigh...i hope i dont get banned since i love using amazon. i guess i should let some promo credits slide and not contact them that much
Edited by blackwaltz34, 23 November 2011 - 09:07 PM.