But in some cases the customer IS wrong. Case in point, people on the Best Buy forums are bitching about how the bank that runs the BB credit card program(HSBC) is at fault for some of them ending up paying hundreds of dollars in interest on purchases that had 18 months no interest financing.
I'm kinda surprised at the sheer amount of hate the OP got in this thread. I guess that's part of the "the corporation is always right and the customer is wrong" mentality that seems to have swept through this country in the last few decades. Very sad to see.
Why you might ask? Because the bank didn't put the section mentioning how much longer they had with the no interest financing front and center and in size7 font because they(the customers) were too f'n lazy to read the rest of the statement to find that section.
So please tell me how the bank there is at fault for a customer's own admitted laziness/ignorance?