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Best Buy [Unlocked] $20 RZ Cert. Pre-order Promo 2012


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Poll: Which games are you pre-ordering? (3098 member(s) have cast votes)

Which games are you pre-ordering?

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#2071 advanced

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Posted 21 September 2012 - 02:48 PM

Edit: My points are now pending too! 1162 thanks to my RZ credit card too.

To be clear via an example, if you bought Borderlands 2 for $39.99 thanks to using a $20 RZ certificate, and it went on sale for $39.99 (either at Best Buy or at some other retailer that BBY could PM) within the PM period, you would have trouble convincing a BBY employee that you should receive $20 back since you technically did pay $39.99 (and the tax that goes with it) already--you just did so earlier.


I've never had a problem PMing games I've used RZ certs on. The last time I did it required a manager override, but they were more than happy to help. If you tell them up front you used a RZ cert, they'll know how it works.

#2072 argyle

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Posted 21 September 2012 - 03:24 PM

So the bonus points will take the same month to turn into rz certs that normal points do I assume, correct?
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#2073 Dysheekie

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Posted 21 September 2012 - 03:30 PM

Best Buy support is full of dummies lately.

I pre-ordered 2 copies of Borderlands 2 (one for me, one for my bro). 1st off I only got one of the digital codes by email, but that's another story. I went to check my points and I see that I only have 1000 pending, when it should be 2000 (2 copies of the game).

I went to great lengths to try to describe this in an email. A woman writes back explaining that she does see 1000 points are pending and goes on to explain what pending points means.

I know about the 1000 points lady....please read the email again. So much wasted time on this issue.
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#2074 TheCollegeGamer

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Posted 21 September 2012 - 03:33 PM

Hmm, wishing I had gotten in on Madden and BL2. $100 in RZ Certs would have been pretty cool plus PMing. Couldn't justify the initial investment though. Basically going to commit to 2K12 and Dishonored. Probably ACIII as well.

If I pre-order and, for some reason, reviews come out and they are terrible, am I obligated to buy the game/do I lose whatever money I put down for the pre-order if I cancel the order or don't pick it up?

#2075 advanced

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Posted 21 September 2012 - 03:42 PM

Best Buy support is full of dummies lately.

I pre-ordered 2 copies of Borderlands 2 (one for me, one for my bro). 1st off I only got one of the digital codes by email, but that's another story. I went to check my points and I see that I only have 1000 pending, when it should be 2000 (2 copies of the game).

I went to great lengths to try to describe this in an email. A woman writes back explaining that she does see 1000 points are pending and goes on to explain what pending points means.

I know about the 1000 points lady....please read the email again. So much wasted time on this issue.


To be eligible, you must be a Reward Zone program Gamers Club Unlocked member and meet minimum age requirements of purchased game at time of pickup or shipment. Visit MyRewardZone.com/gamersclub for list of eligible game titles, street dates, minimum age and other requirements. Street dates are subject to change by publisher. Offer valid at BestBuy.com and in Best Buy stores in 50 U.S./D.C. Game must be pre-ordered by street date and purchased as follows: (1) If you pre-order in-store or online for In-Store Pickup, purchase and pick up game within 7 days of street date; or (2) If you pre-order online for Ship to Home, your purchase will be processed and shipped on or about street date. Please provide Reward Zone member number at time of pre-order and pickup. Eligible Gamers Club Unlocked members will receive 1,000 Reward Zone points (worth $20 Reward Certificate) per qualified purchase. Limit one award per member per title. Points will post to your account approximately 30 days from time of pickup or shipment. Follow instructions on MyRewardZone.com to issue your Reward Certificate. Reward Zone membership and Reward Certificates are subject to Reward Zone program rules. Gamers Club Unlocked subscriptions ($14.99 per year) are available for purchase in Best Buy stores only. If you are not a Gamers Club Unlocked member at time of pre-order, you must join in-store prior to game pickup or shipment. If you join on day of in-store pickup, enrollment must be on the same transaction as game pickup and member number must be provided to be eligible. If you join after game pickup or shipment, you will not be eligible to receive an award for that title. No dealers. No rainchecks.

#2076 Dysheekie

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Posted 21 September 2012 - 03:55 PM

Looks like I'm the dummy then. That really sucks - I wish I had read the fine print before getting another copy.

(In my defense, that text on their website is buried down pretty deep in a text box that uses light colored font and doesn't look like a normal scrolling box (i.e. no visible handle). It's almost like they didn't want people reading the rest of the fine print)

I would almost try to fight it if I thought Best Buy would give a damn.

Edited by Dysheekie, 21 September 2012 - 04:09 PM.

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#2077 eLefAdEr

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Posted 21 September 2012 - 04:31 PM

I pre-ordered 2 copies of Borderlands 2 (one for me, one for my bro). 1st off I only got one of the digital codes by email, but that's another story. I went to check my points and I see that I only have 1000 pending, when it should be 2000 (2 copies of the game).


You'll only be getting 1,000 RZ points if you used the same GCU account for those two. The limit of the promotion is one per account per game across all platforms.

edit: beaten to the punch.

#2078 JoshShafe

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Posted 21 September 2012 - 04:35 PM

There is nothing to fight, the terms clearly state that and I believe the terms are on all sorts of different pages with normal color font, just smaller size.

I successfully had my code emailed and points pending all without any sort of hiccup at all. Very happy with this promotion...might have to preorder Dishonored too.

#2079 advanced

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Posted 21 September 2012 - 05:43 PM

Looks like I'm the dummy then. That really sucks - I wish I had read the fine print before getting another copy.

(In my defense, that text on their website is buried down pretty deep in a text box that uses light colored font and doesn't look like a normal scrolling box (i.e. no visible handle). It's almost like they didn't want people reading the rest of the fine print)

I would almost try to fight it if I thought Best Buy would give a damn.


I can see your point, but the front page of this thread has had this information on it for a while.

#2080 superman89

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Posted 21 September 2012 - 05:47 PM

Didnt get my codes on my receipt or through email.
So I spoke to a BB rep on the phone who told me to call the store to get it resolved (because she had no idea what I was talking about after explaining it three times).
I spoke to TWO different in-store reps, one being a "Gaming Specialist", and neither could help me get the code. Both told me that I had to go onto xbox live and type in borderlands to get my code....


I have no idea who to call at this point, or what to say. Can anyone help me?
Not to mention I'll never get that hour of my life back.

#2081 fieldkillah

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Posted 21 September 2012 - 05:51 PM

Try this to get your codes, it may take a few days.

http://www.forums.be...ing/td-p/474125
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#2082 Crunchewy

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Posted 21 September 2012 - 05:51 PM

My advice is to not preorder at Best Buy any more. I feel your pain. The gaming specialist at my store was able to rig things afterward to get me the DLC, but I'm not confident I'm ever going to see the 1000 RZ points.

I did hear back from the reward zone people and they said my 1000 points were added as "pending" on the 18th. They said to look at my account now. So I did. No sign of 1000 pending points anywhere. :(

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#2083 GodSmackedMe

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Posted 21 September 2012 - 05:58 PM

My advice is to not preorder at Best Buy any more. I feel your pain. The gaming specialist at my store was able to rig things afterward to get me the DLC, but I'm not confident I'm ever going to see the 1000 RZ points.

I did hear back from the reward zone people and they said my 1000 points were added as "pending" on the 18th. They said to look at my account now. So I did. No sign of 1000 pending points anywhere. :(


When did you purchase it? RZ typically does not show transactions for 5 days. On top of that it has been screwy for the last couple weeks. Give it a week or so, then worry.

#2084 slowdive21

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Posted 21 September 2012 - 06:06 PM

Please add this to the OP:

The PC and PS3 codes were reversed on the original thin/over-sized pre-order cards.

This may cause issues as people who bought the PS3 version actually had the PC code scanned when pre-ordering.

PC does not qualify for the $20 RZ cert.

http://forums.bestbu....ht/true#M14160

:hot:

#2085 Crunchewy

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Posted 21 September 2012 - 06:07 PM

I'd agree with you, but they told me to look now and said it was there. It is not. But I'll give it a few more days, then try calling instead of emailing. I picked the game up on the 18th, like everybody else.

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#2086 AsstronautJones

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Posted 21 September 2012 - 06:13 PM

I preordered Borderlands 2 from Bestbuy.com and had the game shipped and it showed up Wednesday and I got an email with my preorder code on Tuesday and 1000 reward zone points are pending in my account. I'm ordering online the same way for NBA 2k13 and FIFA 13.

#2087 Friend of Sonic

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Posted 21 September 2012 - 06:14 PM

So, I read the terms and I had a concern. I am unlocked "through" 10/31/12. So if I picked up ACIII on release date, 10/31/12, I'll get my certs fine? Also, I assume I can't preorder Halo now, elect to not renew my unlock, and expect for the reward certs to come through, right?

#2088 GodSmackedMe

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Posted 21 September 2012 - 06:14 PM

Please add this to the OP:

The PC and PS3 codes were reversed on the original thin/over-sized pre-order cards.

This may cause issues as people who bought the PS3 version actually had the PC code scanned when pre-ordering.

PC does not qualify for the $20 RZ cert.

http://forums.bestbu....ht/true#M14160

:hot:


According to the good gaming rep I deal with, BB was actually aware of this problem a while ago, and sent out directions on how to correct the problem to stores. The real problem comes in when you get stuck with someone doing the transaction who wasn't told or didn't listen to directions :)

And for whoever asked the other day, yes, they need to hit F11 to "package out" the items to get it to work properly.

FoS, I would think you should be fine for AC3, worse case scenario, a phone call or 2. As for Halo, no such luck without renewing.

#2089 joeyshadows

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Posted 21 September 2012 - 06:25 PM

I have the 1000 "showing" in my account, but still no dlc. The guy from bestbuy unboxed told me to take my receipts back in to the store and have them fix it. Third time this week in there. Lol.

#2090 sninh

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Posted 21 September 2012 - 06:34 PM

My advice is to not preorder at Best Buy any more.


i think this is a little too extreme. i've ordered all of the games online and i haven't had any problems with getting the rz certs or pre order bonuses

#2091 Kerouac

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Posted 21 September 2012 - 06:37 PM

I preordered Fifa 13 for my nephew's Bday. If he returns it with a gift receipt, will the rz cert be deleted? I was told he would rather have 007 Legends.

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#2092 PhilsUtley26

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Posted 21 September 2012 - 06:45 PM

My advice is to not preorder at Best Buy any more. I feel your pain. The gaming specialist at my store was able to rig things afterward to get me the DLC, but I'm not confident I'm ever going to see the 1000 RZ points.

I did hear back from the reward zone people and they said my 1000 points were added as "pending" on the 18th. They said to look at my account now. So I did. No sign of 1000 pending points anywhere. :(


Don't preorder in store just online. Did you actually check the transaction? My points aren't actually pending, but if you look at transaction it shows 1000 points earned.

#2093 jr1016

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Posted 21 September 2012 - 06:49 PM

Didnt get my codes on my receipt or through email.
So I spoke to a BB rep on the phone who told me to call the store to get it resolved (because she had no idea what I was talking about after explaining it three times).
I spoke to TWO different in-store reps, one being a "Gaming Specialist", and neither could help me get the code. Both told me that I had to go onto xbox live and type in borderlands to get my code....


I have no idea who to call at this point, or what to say. Can anyone help me?
Not to mention I'll never get that hour of my life back.


Will be picking up my copy today after work and all this horror stories about not getting DLC or RZ points is scaring me. The only person that knows how to do all gaming related stuff was transfered to another store almost an hr away. Hopefully i won't have a problem.

I know that doing preorders online and doing store pickup is the best option but not everybody have the funds up front to cover the cost.

#2094 GodSmackedMe

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Posted 21 September 2012 - 06:54 PM

Will be picking up my copy today after work and all this horror stories about not getting DLC or RZ points is scaring me. The only person that knows how to do all gaming related stuff was transfered to another store almost an hr away. Hopefully i won't have a problem.

I know that doing preorders online and doing store pickup is the best option but not everybody have the funds up front to cover the cost.


Just try to make sure they don't rush through the transaction. There is a little bit of a delay before the options pop up on left side of the screen for them to hit F11 to package out the DLC. And of course make sure they do it as an exchange instead of a return. GL :)

#2095 TrumpetDan

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Posted 21 September 2012 - 07:02 PM

i think this is a little too extreme. i've ordered all of the games online and i haven't had any problems with getting the rz certs or pre order bonuses


Same here. No issues, especially when pre-ordering online.

Only problem I've had recently was renewing my Gamer's Club Unlocked. I paid for it in store weeks prior to it expiring, and apparently the magazine subscription renewed, but my RZ account wasn't reflecting the renewal (meaning I wasn't getting the bonuses for trade-ins, etc.). I called customer service and got it squared away, with 1000 bonus points for my trouble.

#2096 Crunchewy

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Posted 21 September 2012 - 07:08 PM

Don't preorder in store just online. Did you actually check the transaction? My points aren't actually pending, but if you look at transaction it shows 1000 points earned.


Ok, I just went back again and looked, and now I see what you are talking about. At the bottom in a blue box it does say "Gamers Club Unlocked Victory Can Be Pre-Ordered Bonus 1000". My purchase price for Borderlands 2 is listed as $7.99/$8.47 w/tax, which is also really weird. In any case, hopefully that means I'm set even though it's not showing as pending. This thing sure is confusing/a mess.

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#2097 advanced

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Posted 21 September 2012 - 07:12 PM

I preordered Fifa 13 for my nephew's Bday. If he returns it with a gift receipt, will the rz cert be deleted? I was told he would rather have 007 Legends.


Yeah, probably.

#2098 GodSmackedMe

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Posted 21 September 2012 - 07:15 PM

Ok, I just went back again and looked, and now I see what you are talking about. At the bottom in a blue box it does say "Gamers Club Unlocked Victory Can Be Pre-Ordered Bonus 1000". My purchase price for Borderlands 2 is listed as $7.99/$8.47 w/tax, which is also really weird. In any case, hopefully that means I'm set even though it's not showing as pending. This thing sure is confusing/a mess.


yep you should be just fine. the Madden 1s the same thing, showed under the transactions but did not show in the pending total for a couple of days.

if you paid with gift cards or rz cert, you tend to get some funky totals in there. or the site is still just screwy.

#2099 Crunchewy

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Posted 21 September 2012 - 07:16 PM

If I do another pre-order, I will definitely be doing it online. If you pick in-store pickup, though, are we still subject to this craptastic system where the cashiers have to be trained in how to do it right, and aren't?

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#2100 h2dk

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Posted 21 September 2012 - 07:25 PM

I panicked a bit after getting home with my (best buy in-store) preorder yesterday and not having any DLC code on the receipt (and reading this thread). I called the store last night and a very helpful manager new exactly what to do and sent me a code via email within 10 minutes. Then, today, I got a second email with a code (presumably from the actual preorder pick-up). Still waiting for the purchase to show up at myrz.com to verify whether or not I get the 1000 bonus

Change is fucking good - but folding money is better.