Best Buy support is full of dummies lately.
I pre-ordered 2 copies of Borderlands 2 (one for me, one for my bro). 1st off I only got one of the digital codes by email, but that's another story. I went to check my points and I see that I only have 1000 pending, when it should be 2000 (2 copies of the game).
I went to great lengths to try to describe this in an email. A woman writes back explaining that she does see 1000 points are pending and goes on to explain what pending points means.
I know about the 1000 points lady....please read the email again. So much wasted time on this issue.
To be eligible, you must be a Reward Zone program Gamers Club Unlocked member and meet minimum age requirements of purchased game at time of pickup or shipment. Visit MyRewardZone.com/gamersclub for list of eligible game titles, street dates, minimum age and other requirements. Street dates are subject to change by publisher. Offer valid at BestBuy.com and in Best Buy stores in 50 U.S./D.C. Game must be pre-ordered by street date and purchased as follows: (1) If you pre-order in-store or online for In-Store Pickup, purchase and pick up game within 7 days of street date; or (2) If you pre-order online for Ship to Home, your purchase will be processed and shipped on or about street date. Please provide Reward Zone member number at time of pre-order and pickup. Eligible Gamers Club Unlocked members will receive 1,000 Reward Zone points (worth $20 Reward Certificate) per qualified purchase. Limit one award per member per title.
Points will post to your account approximately 30 days from time of pickup or shipment. Follow instructions on MyRewardZone.com to issue your Reward Certificate. Reward Zone membership and Reward Certificates are subject to Reward Zone program rules. Gamers Club Unlocked subscriptions ($14.99 per year) are available for purchase in Best Buy stores only. If you are not a Gamers Club Unlocked member at time of pre-order, you must join in-store prior to game pickup or shipment. If you join on day of in-store pickup, enrollment must be on the same transaction as game pickup and member number must be provided to be eligible. If you join after game pickup or shipment, you will not be eligible to receive an award for that title. No dealers. No rainchecks.