Effed in the A (UPDATED AT THE BOTTOM - 9.28.6) Wherehouse.com steals $1100 from me.

So...a lot of you know that I've been narrowing down my gaming/dvd/music collection the past 6 months or so. I was doing all of that through ebay. But when I was getting to my cds and dvds that weren't going to bring in a lot of profit, I decided to trade it all into wherehouse.com, which I've never done before. The first package to them had about 70 cds and 30 dvds and worth over $400 in trade-in credit. I've also sent about 4 other packages that ranged from $40-$100 trade-in credit each. I started receiving trade-in credit emails for the packages that I sent later than the first package, but nothing was heard about the first package. I started to think something was wrong. This morning I received a phone call from secondspin saying that they received my package, but the contents were ten cans of canned food....yams, peas, corn, etc. Stupid me didn't have a delivery confirmation # or insurance. Please spare me the "you're an idiot for not having a dc# or insurance." I already know that I screwed up with that and that's not going to help me out with this situation. Plus, I have a high feedback rating on here and over 1300 positive feedbacks on ebay...I've never had a shipment problem before. Anyways, secondspin says someone from the post office must've stolen the items and that their was a marking on the package saying it was damaged through delivery. They said they'd email me pictures of the package, but I haven't gotten them yet. They said there is nothing they can or will do, that I have to fight with the post office about it. The post office gave me 5 different #s to call, but all of the offices are closed right now. I'm assuming I'm pretty much screwed. All I know is that I'm not sending anything to wherehouse.com any more. As said, I've never had any problems before and I've sent nearly 1500 packages out. I'm sure something was bound to happen, but why'd it happen with them and why when the package was the most valuable package I've ever sent? Anyone with any ideas on what to do, let me know. Thanks.

PS: Right forum? I don't know. I haven't posted a new thread on here in a long time. So if it's the wrong forum, can someone please move it? Thanks.


9.22.6

UPDATE!!! 9.25.6
So....Big ing update! I placed a total of 5 orders of trade-in credit with them, back to back. The first one was the can incident. The next two were approved together for a total of $193.74. I then place 4 orders with that credit that totalled $183.75. I then had $9.99 in credit left. I look a couple of days later and that credit left over is gone. I planned on calling them today to see what the is going on because this is bullshit. For some reason, they applied that to an order that was placed Sept 26 2005...200 ing 5. Supposedly that order wasn't paid for in full? No, how 'bout it was. And if it wasn't, let's tickler their cocks for a little bit, if it wasn't paid for in full, why would they have never bitched about receiving any money within the last year? When you owe a company money, they don't just usually let it go until you decide to do business with them again. So I was on the phone with the same customer rep and I told her I'll check my online bank account records to try to see if I can go back as far as a year to prove this all to her. So I sign on my online banking account and I HAVE A $707.95 CHARGE TO MY ING ACCOUNT FROM WHEREHOUSE.COM ON SEPTEMBER 21, 2006!!!! I basically yell at her as I find this out while on the phone with her and she's completely shocked and finally gives me her bosses #. Now the little er won't answer his phone, even though she assured me ('cause I asked) that it wouldn't just be me leaving a message. He was supposed to actually be there. So what the do I do now?

Update 9.28.6
So the cans are being dealt with through the postal inspectors, which could mean someone might happen, but probably won't. Hopefully the fact that the brand of canned foods in the box are only sold in Wisconsin will help narrow the investigation.

I finally got ahold of the bossman at wherehouse.com yesterday and he was very nice (shouldn't he be?). He did an "investigation" and called me back today. The company that does their billing supposedly said I still owe them money. They also said that they don't charge your account until the last item is shipped out. I had 5 different shipments from that order that ranged from mid-sept to mid-dec. That is complete bullshit because I'm pretty positive they charged me as the items were shipped. What company doesn't charge until everything is sent out? What happens if a release date keeps getting pushed back? Etc Etc. Many reasons why it just doesn't make sense. Anyways, my bank is supposed to take care of all of that, including giving me the $700 back and refunding me all of the insufficient fund fees (over $300).

The bossman at wherehouse.com said they feel half to blame on the cans and are sending me a check for half the value of the missing items ($200). My viewpoint on that is that at this point, it's the least they could do. Knowing that it's the least they could do, that's the one thing about this whole mess that probably wasn't even their fault.

I'm kinda in a hurry to get somewhere right now, so I'm sorry if this was all jumbled/rambled/etc. I'll continue updating if anything important happens. Thanks for all of the help so far. I'm starting to remember why I use to be a pretty big (or decent sized) part of this site.

woah...the artist formerly known as TrustCompany is back.

That sucks about your situation there. I'm guessing the only thing you can do is fight with the post office honestly.

Sorry to hear that, man. I'm sorry I really don't know much else to do either besides fighting with the Post Office.

Call the cops too. Try and find whatever receipts you have (both for the post office and the stuff you sent). Then fill out a sworn statement and try to get reimbursed somehow. If it was just lost, that's one thing. But since they received a package that had the canned food and stuff in it, that definately shows intent to steal and deceive.

I'd pursue it. Fill out all the paperwork and make all the calls you need to. Its their fault, not yours.

good luck man, that sucks, though a few paragraphs in your post would help, fwiw,

You know, it is highly likely that their are fingerprints on those cans. Since mail theft is a federal offence, I wouldn't be surprised if you could get the FBI involved. I'd persue this matter if I were you. You have an itemized list of the contents of the box you sent so you at least know what was stolen.

Just remember, if you bitch about it enough to the right people something will happen.

Buy yourself some lube because in the end you'll still most likely be........

Sorry dude that sucks. Maybe try what daphatty said.

[quote name='daphatty']You know, it is highly likely that their are fingerprints on those cans. Since mail theft is a federal offence, I wouldn't be surprised if you could get the FBI involved. I'd persue this matter if I were you. You have an itemized list of the contents of the box you sent so you at least know what was stolen.[/quote]
Oh yeah, the federal offense. I doubt they'd fingerprint otherwise, but with that federal offense thing you might have something. I think mail theft by post office workers is much more common than most people realize. Hopefully someone will get fired/jailed for this, because mail theft is a huge breach of security.

I would go to the papers with this as well. Write in or call the paper or something. Make a big deal about it.

thanks everyone for your help....i just called secondspin and i'm having them send the pictures (supposedly for real this time, they're the ones who offered it in the first place, its not like i requested it) and i'm also having them send the package with its contents back to me....

[quote name='Sleepkyng']good luck man, that sucks, though a few paragraphs in your post would help, fwiw, [/quote]
please excuse yourself for not being familiar with the way that i post on CAG

[quote name='The Successful Dropout']thanks everyone for your help....i just called secondspin and i'm having them send the pictures (supposedly for real this time, they're the ones who offered it in the first place, its not like i requested it) and i'm also having them send the package with its contents back to me....[/quote]
If you want to be serious about it, have a police officer there before you open the package, or when you talk to an officer at least tell him/her that you'd like them to be present and take the stuff into evidence.

Wow, swapped out for canned food. Definitely file the mail fraud and see what happens. If I had to guess I'd say your thread title is probably accurate.

[quote name='GuyWithGun']If you want to be serious about it, have a police officer there before you open the package, or when you talk to an officer at least tell him/her that you'd like them to be present and take the stuff into evidence.[/quote]


yeah, i'm going to call around first to find out what it is that i should actually do when i receive the package

Congrats you got ed by a federal employee. However on the plus side our government doesn't take to kindly to federal employee's stealing. I would contact as many people as you can. The postmaster, FBI, local police etc.

All in all it sucks TSD, but always play it safe when mailing stuff. I know you said you've mailed 1500 packages etc. But see what happened this one time you slipped and didn't use DC#. I really do hope something good comes out of this for you though. I would be so pissed if it happened to me. Honestly how do we not know secondspin has an internal theft problem. and this is where you stuff went missing.

As everyone else said, contact all the proper authorities and demand results. I would also contact as many media outlets as possible. Newspaper, Radio, TV. Get the story on the news and things start happening. I think you could seriously et a reporter to take the bait if you point out that mailings are getting lost with progressively increasing frequency.

If you want to do the media thing, set up your own survey (don't use a CAG poll, use a "real" one online regarding people's thoughts on mail theft and have a bunch of people here and from Ebay respond. If you turn up results (which I think you will) showing that people are very distrustful of the USPS and believe things are frequently stolen, that's the kind of thing a reporter likes - the story is 90% done for them and they have to do little work.

I would LOVE to see that story and some action to crack down on postal theft. I've lost SEVERAL packages over the last year, and compared to times past I just don't know how else THIS MANY things could have been "lost"...

Another thing a reporter could easily "expose" is the ludicrous process of cashing in your insurance if the Post Office does steal...I mean, lose your item.

[quote name='daphatty']You know, it is highly likely that their are fingerprints on those cans. Since mail theft is a federal offence, I wouldn't be surprised if you could get the FBI involved. I'd persue this matter if I were you. You have an itemized list of the contents of the box you sent so you at least know what was stolen.[/quote]

Wouldn't this also be considered grand theft too? Since it's over $300 worth of stuff? Good luck solving your dilema TSD. Hopefully the thief is caught and sent to "ass pounding" prison.

Personally, I really don't understand how mail can get lost, sans having the shipping label ripped off.

Wouldn't someone look at the random box and be like, "Hey, I wonder where this came from. Where should it be going? Oh well, I can't read these strange symbols so I won't put it anywhere where it can actually be delivered."

Raise hell with anyone that is remotely associated with the mail service, and don't back down.

[quote name='GuyWithGun']Personally, I really don't understand how mail can get lost, sans having the shipping label ripped off.[/quote]

You could have a moron postal employee delivering mail. I've went out before to get mail only to find someone down the street's electric payment that was supposed to be sent out in with my mail. I notified her and the mailman what happened and needless to say she wasn't happy and he felt like an ass.

As for lost in delivery, easy, if you sent a CD or DVD in a envelope, it's easy to figure out what it is just by feeling it. So if some jackass PO employee wanted it, he could just straight up take it.

Raise Hell. For real.

And do us all a favor and keep the thread updated. I hate it when these threads start and people get into them, and a resolution is never posted...

[quote name='tangytangerine']You could have a moron postal employee delivering mail. I've went out before to get mail only to find someone down the street's electric payment that was supposed to be sent out in with my mail. I notified her and the mailman what happened and needless to say she wasn't happy and he felt like an ass.

As for lost in delivery, easy, if you sent a CD or DVD in a envelope, it's easy to figure out what it is just by feeling it. So if some jackass PO employee wanted it, he could just straight up take it.[/quote]
But as you pointed out, even with a moron postal employee, the mail still got sent out and hopefully to the right place.

As for your second comment, that was my point. But it's not lost then, it's stolen.

don't worry everyone, i'm basically going to do everything everyone has said...trust me, if anyone remembers that time i posted a huge thread about some ebay seller bitch trying to sell me a used TimeSplitters as a new one....i kept everyone updated as i worked for hours just to get what was probably $20 (compared to $400) lol

[quote name='The Successful Dropout']don't worry everyone, i'm basically going to do everything everyone has said...trust me, if anyone remembers that time i posted a huge thread about some ebay seller bitch trying to sell me a used TimeSplitters as a new one....i kept everyone updated as i worked for hours just to get what was probably $20 (compared to $400) lol[/quote]

I remember that one thread about Zone of the Enders. You talking about that one or a different one?

And it is a good point that the swap could have been made by a secondspin employee. But really nothing you can do but let the authorities investigate and try to ferret out the crook. The fact that the package was marked as damaged by the USPS seems to make you think the swap happened before it got to secondspin, though. I'd guess the USPS will be able to determine where it was so marked and can then focus on what happened to the package before that point, but that may just be wishful thinking.

[quote name='Trakan']I remember that one thread about Zone of the Enders. You talking about that one or a different one?[/quote]
ooops...thats the one lol...you know me better than i know myself lol

wow, one question though... why bother putting cans of food in its place when there was no proof in the first place...if it was a postal employee or any other employee they should have just gotten rid of the box and thats that...it just would have been a lost package

[quote name='Jedi1979']wow, one question though... why bother putting cans of food in its place when there was no proof in the first place...if it was a postal employee or any other employee they should have just gotten rid of the box and thats that...it just would have been a lost package[/quote]

that's what makes me think it wasn't even a postal employee...because they would've known that...unless it was a really stupid postal employee

If you still have you're original receipt wouldn't it have a specific weight listed? If so, does that much the cans? I guess it wouldn't matter since you didn't use DC or anything though.

[quote name='gizmogc']If you still have you're original receipt wouldn't it have a specific weight listed? If so, does that much the cans? I guess it wouldn't matter since you didn't use DC or anything though.[/quote]

Yeah, the original receipt would say the weight. It would say something "Columbus, OH ?zip code?- what class then the price. Then right below that would be the weight. Honestly, either someone measured to the exact weight or USPS did not check the weight on the way there. I think a ton of CDs & DVDs would weight a lot more than a couple of cans.

I've got the pics sent to me from wherehouse or secondspin or whatever. I didn't realize just how big the box was, the cans don't even fill the damn thing up. The only other update so far is that I left a report with The Postal Inspector's Office and they're passing down all of the info to the Internal Inspector's Office and from there, they're not sure what's going to happen. They said everything just got changed over about a month ago and blah blah blah, they're not sure how this new Dept handles things...whether I should be expecting a call or whatever. They said I could just call back in a couple of days to see if anything has happened....whatever....I'm tired.

CML for the carrots?

Thanks



Seriously though, that ing sucks.
Bitch, bitch, and bitch some more. Something will get done about it.

[quote name='whoknows']CML for the carrots?

Thanks



Seriously though, that ing sucks.
Bitch, bitch, and bitch some more. Something will get done about it.[/quote]


but seriously...bitch to who? i can bitch to people all day long, but i just feel like i'm wasting my time

Wow that box is jacked up, and I'm smelling something fishy. I would also try to contact the pea company. See where they sell that brand of pea's at. If its a local brand then you can find where the stuff went missing. or at least narrow it down from 50 states to 5 or so. I'm really thinking someone at secondspin stole your stuff. I just can't see a postal worker risking $20 an hour and great benefits for some games. I know the pea thing sounds dumb but at least give it a try.

http://www.lakesidefoods.com/ourstory.htm

From what I've read their local to WI, are you in WI TSD?

Damn that is a big box. ing thief probably lit up when he saw all of those DVDs and games.

Did they not send you a pic of the stamp/whatever from the USPS where it was marked as damaged in transit?

[quote name='Graystone']Wow that box is jacked up, and I'm smelling something fishy. I would also try to contact the pea company. See where they sell that brand of pea's at. If its a local brand then you can find where the stuff went missing. or at least narrow it down from 50 states to 5 or so. I'm really thinking someone at secondspin stole your stuff. I just can't see a postal worker risking $20 an hour and great benefits for some games. I know the pea thing sounds dumb but at least give it a try.

http://www.lakesidefoods.com/ourstory.htm

From what I've read their local to WI, are you in WI TSD?[/quote]
I was actually thinking the same thing.

Also, can you recognize the box at all? Do you think that's the box that you sent with the items swapped, or a completely different box?

Also, from another perspective... Wherehouse is shady as . I've ordered and shipped in multiple things that dont make it here nor there.

The last thing I bought, I called them on the phone when I didnt get it and they said "Tough".

Last time I went there.

I also was given a hard time by Wherehouse.com. They listed two different trade-in prices. I saw the high one and traded, they gave me the (much) lower one. Crooks.

I'm thinking the Red Cross or some other charitable organization got a box of DVD's and CDs'

wherehouse.com

[quote name='Graystone']Wow that box is jacked up, and I'm smelling something fishy. I would also try to contact the pea company. See where they sell that brand of pea's at. If its a local brand then you can find where the stuff went missing. or at least narrow it down from 50 states to 5 or so. I'm really thinking someone at secondspin stole your stuff. I just can't see a postal worker risking $20 an hour and great benefits for some games. I know the pea thing sounds dumb but at least give it a try.

http://www.lakesidefoods.com/ourstory.htm

From what I've read their local to WI, are you in WI TSD?[/quote]

I'm in MD.

At the very least I'd demand they give me my ing vegetables back at no charge.

Where are wherehouse's corporate offices located?

EDIT: Cali? that shit. TSD, do you have anyone in CA whose got your back?

I am dropping the f bomb left and right today.

Are you talking about a charge on your debit card when you say 'to my account'?

Messed up situation, but they are a pretty big (hopefully reputable) company so I'd call them back and calmly request they immediately credit back that charge. If they won't, contact the number on the back of your debit card (or your bank if there is no CS number) and tell them you want to dispute it.

Does the charge amount mean anything to you? Is it the same as the amount of credit you've recently used?

it's clobbering time!

[quote name='Michaellvortega']it's clobbering time![/quote]
QFT.
At this point in time, an assassination would be appropriate.
Seems the situation is situation is deteriorating as we speak.
WHEREHOUSE.com

PS:
Good Luck.

[quote name='wubb']Are you talking about a charge on your debit card when you say 'to my account'?

Messed up situation, but they are a pretty big (hopefully reputable) company so I'd call them back and calmly request they immediately credit back that charge. If they won't, contact the number on the back of your debit card (or your bank if there is no CS number) and tell them you want to dispute it.

Does the charge amount mean anything to you? Is it the same as the amount of credit you've recently used?[/quote]

There is another order from Sept 23, 2005 that totalled $707.95. This was all during that 33% off sale that I went crazy on. This isn't the order from that same period that supposedly wasn't paid in full either.

I just got back from the bank and they're going to dispute it. They said their shouldn't be any problems. But I've been ed so hard through this that I wouldn't be shocked if I still don't see any money returned. I really can't believe this bullshit. I deposited money in my bank account just now as well, so it's out of a negative standing. I have at least 5 or 6 insufficient fund fees that are $31 each now too. The bank said they'll take them back as well if everything turns out okay.

Yeah... definitely not even remotely cool. First things first though... try and get a hold of the dude that the CSR rep gave you the number to. If he's no help, ask for the next higher up. Continue to do so until someone resolves this immediately or you are speaking to the CEO. If someone starts pulling the crap of not answering their phone, contact your bank and dispute the charge. The reason I say to try and go through wherehouse.com first is because if they reverse the charge, you get the money back in 24-48 hours. If you dispute it with the bank, it could take anywhere from 2 hours to 2 months to get your money back depending on how they handle the situation with wherehouse. Next thing you do is file a dispute with the BBB about wherehouse.com. Lastly, demand that the 9.99 (or however much it was) be refunded to your wherehouse.com account immediately, as they have no right to charge you for something 1 year later. Whether it was paid in full or not, they shipped out the item under the pretense that it was in fact paid in full. If it hadn't been paid, they wouldn't have shipped. Simple as that. Lastly, I would demand that the box with the vegetables be sent back to you ASAP as it is going to be used in a local investigation and possibly a federal investigation, depending on the findings of your local PD (regardless of whether this is true or not, you want the box back). The reason for the final demand is simple... the pictures do not show any markings that describe some sort of "damaged in transit" crap. Granted, they didn't photograph that, but it's a moot point. If you do end up filing charges or getting some sort of real investigation going, the box will be important evidence for fingerprinting and other analysis (either the cans, or the box itself).

All of this goes back to the first point though... if someone is unwilling to comply, simply tell them you want to speak to their boss. There should be NO reason why they cannot fulfill these requests when their reputation is on the line.

Wow he ed you over.