Need advice on a sale gone bad...

D

Dragonlordfrodo

Banned
Most people on here know I live in a group home right? I have to ask my staff there for money if I need for stuff like shipping and stuff like like that. Here is what happened.

On another website, I sold someone a broken laptop for $110. It was $100 plus $10 to ship. I was originally going to charge $20 to ship but he only wanted to pay $10. He paid via paypal. I found out after the fact that it would be $15 to ship. I asked my staff at the unit to get me some money to ship it. I shipped it priority, and kept the shipping receipt. I didn't get DC, or Insurance, because basically I offered him to pay more so I can pay for it, and he didn't want it. Now he is saying he never received the laptop. He probably has it and is unhappy with it, and wants his money back. He put a hold on my paypal account and everything. Do I really need to pay him back, or is it all his fault??
 
[quote name='supadupacheap']Holy hell this is going to ignite.[/QUOTE]

Meh, I think most everyone that was around for the whole original DLF deal are sick and tired of it and are unlikely to really flame.

But, to the OP... you're pretty much screwed, always always always get DC on shipping or Paypal will basically do nothing for you.
 
[quote name='Dragonlordfrodo']Most people on here know I live in a group home right? I have to ask my staff there for money if I need for stuff like shipping and stuff like like that. Here is what happened.

On another website, I sold someone a broken laptop for $110. It was $100 plus $10 to ship. I was originally going to charge $20 to ship but he only wanted to pay $10. He paid via paypal. I found out after the fact that it would be $15 to ship. I asked my staff at the unit to get me some money to ship it. I shipped it priority, and kept the shipping receipt. I didn't get DC, or Insurance, because basically I offered him to pay more so I can pay for it, and he didn't want it. Now he is saying he never received the laptop. He probably has it and is unhappy with it, and wants his money back. He put a hold on my paypal account and everything. Do I really need to pay him back, or is it all his fault??[/QUOTE]

what website did you sell it on? did you get your money out paypal before the account lock down? is it linked to a bank account, or does the check go straight to the group home's communal post millenium koolaid fund?
 
[quote name='m0nkeybl1tz']Although if the other guy was offered confirmation and declined, doesn't he accept some of the responsibility?[/QUOTE]

Not according to Paypal. Without DC you have no way to prove the item was received by the buyer and therefore you will lose 99.9% of disputes without it.
 
Even though the buyer doesn't want to pay extra for the insurance and what nots, you should always spend the 45 cents and get a Delivery Confirmation.

Otherwise it will be your words against his, and Paypal usually favors the buyers.

Consider this a $110 lesson to remember getting Delivery Confirmation the next time.
 
Why should I have paid for it? I barely had enough to ship it as it was. DC is such a waste. It is never updated. All it says is "the package has been shipped". Besides can't paypal do anything if I have the receipt? I would have gotten insurance and DC if only he would have paid a little more for shipping.
 
You need proof that you mailed it. Do you have the receipt from the Post Office? It will have the zip code and cost (which can give you the approx weight). May or may not be good enough for paypal.
 
[quote name='Dragonlordfrodo']Why should I have paid for it? I barely had enough to ship it as it was. DC is such a waste. It is never updated. All it says is "the package has been shipped". Besides can't paypal do anything if I have the receipt? I would have gotten insurance and DC if only he would have paid a little more for shipping.[/QUOTE]


You're missing a key part of what the DC does... it confirms delivery. It is not a tracking number, therefore is not continuously updated like if you were shipping with, say, UPS.
 
[quote name='pimp tyranny']yeah but it's 55 CENTS. that half a dollar saves you a whole SHITLOAD of stress.[/QUOTE]

EX-fuckING-ACTLY!

It's not bank breaking at all, and if you need to, you can go to the post office and say "hey, you were tracking this, I have a problem, where did it go?" Despite the fact that the online service doesnt update, it *IS* tracked.

Pretty much, .55 cents could have saved you a lot of trouble. The guy didn't want Delivery Confirmation because he knew EXACTLY what he was doing...scamming you out of your laptop.

You're fucked buddy, and there's not a damn thing you can do about it. Oh, and if you don't pony up the 110.00 to paypal, they report you to collections, bye bye credit!
 
[quote name='Dragonlordfrodo']Anyone know paypal's customer service EMAIL Address? Not just some stupid form? I want to speak with a human.[/QUOTE]

Wouldn't you want a phone number then? Email would still not be "speaking" there.
 
[quote name='Dragonlordfrodo']Anyone know paypal's customer service EMAIL Address? Not just some stupid form? I want to speak with a human.[/QUOTE]

You won't get anywhere, I'm telling you man, you are 110% screwed and the situation is worthless for you to even fight. Nothing you can say will win paypal over to your side unless you can cough up a Delivery Confirmation number.

Paypal has a phone number on their site, go find it.
 
I'm just repeating what has already been said, but DC (and insurance too, really) is for your protection. Not the buyers.

The buyer knows when it gets there because it is in his mailbox, why would he pay extra for Confirmation of that?

If this wasn't a sale on eBay you may have some hope of PayPal telling the buyer 'too bad'. But really if you don't get DC you have to accept the guy's word on whether or not it gets to him. That's my take anyway. If you don't trust him to be truthful about it, spend the extra bit for DC.
 
[quote name='b0bx13']Is it just me...or does no one care that the almighty DLF is gracing us with his presence again?[/QUOTE]

Noone really cares.. as long as we don't have a repeat of past behavior. However, I think not egging him on would be a grand idea.
 
you could have always charged him more for shipping (if it costs 10 to ship it you should have charged 15 then you would of had plenty of money for DC).. DC is the best, proves people get the stuff and they can't rip you off. sellers are stupid if they don't use it.
 
[quote name='wubb']I'm just repeating what has already been said, but DC (and insurance too, really) is for your protection. Not the buyers.

The buyer knows when it gets there because it is in his mailbox, why would he pay extra for Confirmation of that?

If this wasn't a sale on eBay you may have some hope of PayPal telling the buyer 'too bad'. But really if you don't get DC you have to accept the guy's word on whether or not it gets to him. That's my take anyway. If you don't trust him to be truthful about it, spend the extra bit for DC.[/QUOTE]


I didn't sell this over ebay.
 
your screw... dude... You should of put DC.. thats your fault... saving $0.45 isn't allot...

I have shipped over a 1000 package in the US & have always putted DC... and have never lost a single package.... without DC... people will take advantage of that...
 
[quote name='Dragonlordfrodo']I don't want to talk to speak with Aladdin to settle my claim. I'd rather use email.[/QUOTE]

Your ignorance makes me think you probably deserve what you got.

Oh, btw, not selling through eBay. Real smart there buddy, real smart. Hey, can you send me a free laptop too? You seem to be giving them out freely.
 
there are ways around it but it will be a lot of work... i think even if you didnt get DC the post office keeps track of its shipments (if they didnt someone could order 100 items from 100 different places and claim they never got anything) But i think your going to have a lot of work... Did you put insurance on it..

what really sucks is even if you put 100 bucks of insurance on it and the person signed for it that still isnt proof the person got it according to Paypal...

always use DC

and if the person agreed to pay for something then demand to pay less for shipping i would tell them they agreed on the price before hand so they had to pay it ... i sick of buyers emailing saying Im not paying 5 bucks to ship the game, your going to ship it for 2 bucks and sell it to me.... i email them back and say in your dreams buddy either pay the entire shipping or i report your ass to ebay
 
Ask the buyer to confirm that he really did not receive the laptop, because you kept the serial # of all the parts and are ready to report it as stolen with the authorities. See if that'd screw with his head a bit.
 
[quote name='m0nkeybl1tz']Although if the other guy was offered confirmation and declined, doesn't he accept some of the responsibility?[/QUOTE]

Nope, not in the eyes of Paypal. When something like this happened to me, Paypal told me straight up that it was my fault that I didn't get DC (regardless of what the buyer wanted) and Sellers Insurance.

TBW
 
[quote name='PenguinMaster']Why would a customer pay for delivery confirmation? Isn't DC just for the buyers benefit, so you know when they receive it?[/QUOTE]

usually the seller will factor that into the shipping costs
 
You are SOL...
Just because you have proof you shipped it doesn't mean a thing.
Paypal will side with the buyer unless you can prove that it was DELIVERED.
And then sometimes still side with the buyer. Anytime you ship an item paid for with paypal ALWAYS get DC for the item, unless you are going to give your stuff away and pay someone to take it...

You have just learned a $110 lesson... as someone already said.

There are some buyers that will ALWAYS report that they did not get
their item if it comes with no DC.
 
Nah, we don't keep track of anything that doesn't have a tracking number on it. There is a lost mail form you can fill out, but you have to wait a long time after it is lost to do it and the form is essentially a joke. It goes into a file never to be seen again. If it were parcel post, some of the companies that ship entire pallets of stuff to us have their own barcodes, but they would not apply in this case.

As for the insurance thing, if there is over $50 in insurance on the item, I don't see why Paypal wouldn't accept it as proof. Once you go over $50 in insurance you get the blue sticker with tracking (below $50 just gets an insured stamp on the package) that is scanned delivered just the same as priority.

[quote name='slidecage']there are ways around it but it will be a lot of work... i think even if you didnt get DC the post office keeps track of its shipments (if they didnt someone could order 100 items from 100 different places and claim they never got anything) But i think your going to have a lot of work... Did you put insurance on it..

what really sucks is even if you put 100 bucks of insurance on it and the person signed for it that still isnt proof the person got it according to Paypal...

always use DC

and if the person agreed to pay for something then demand to pay less for shipping i would tell them they agreed on the price before hand so they had to pay it ... i sick of buyers emailing saying Im not paying 5 bucks to ship the game, your going to ship it for 2 bucks and sell it to me.... i email them back and say in your dreams buddy either pay the entire shipping or i report your ass to ebay[/QUOTE]
 
[quote name='Dragonlordfrodo']I already spent the paypal money before he locked it down.[/QUOTE]

then why even care? the money is gone. time to spend the next few hours setting up a new paypal account, linking it to a new bank account, and trolling non ebay auction/trading sites for the next victim for that next Benjamin. BTW, how much rock does a bill buy nowadays?
 
[quote name='PenguinMaster']Why would a customer pay for delivery confirmation? Isn't DC just for the buyers benefit, so you know when they receive it?[/QUOTE]

It depends. I usually like paying the extra fifty cents because I can check to see whether or not the mailroom at school is being extremely slow (worked well back at CMU when they would receive a package on, say, the 8th and not give it to me until the 15th) or if I'm having a problem with my delivery route (packages tend to be given to my neighbor rather than me because replacement mail carriers don't bother reading my address).

It also helped a great deal one time where a shipper from eBay sent my item not only to the wrong address entirely but sent it to the wrong city and state. He refused to cooperate, didn't understand that I couldn't possibly pick up a package 1,500 miles away for an address I never gave him, and the dispute went to PayPal. Took a little bit of time but in the end I got my money back because the tracking alone pretty much made the case solid.
 
I don't see why many of you are being so angy when coming in here. I mean, the OP merely asked a question, and some of you are obviously in here to stir things up. OP, you should've paid for DC...it's the only way to ship safely. (Well, unless you have another form of tracking...) I'm not really sure what you should do about the complaint. It could be that yes, the buyer did receive it, or maybe he is telling the truth. Good luck.
 
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