TLDR: they aren't going to honor my $2.99 order. Oh well.
So, I was going to ignore this, but then Best Buy emailed me to tell me my order was backordered and I needed to take action. Clicked the link, choose my original store, which was showing "available today" as was every other store in Indiana, and it looked like it was going through. However, about 45 minutes later, I got an update saying essentially the same thing and not letting me chose a different store now. At this point, I decided to call CS expecting nothing, which I got, but I also got a healthy side of entertainment in the process.
I actually like Best Buy's phone support people, but this guy completely knocked me off guard by straight off the bat announcing he was from Greenfield (about 30 min from Indianapolis, where I live) before I'd even volunteered where I was from. He then asks me if I feel safe living in Indy because of all the shootings (the local media has done a fantastic job of making anyone not living here think it's Dodge City) and traffic accidents. Not really wanting to go there, I joked about bad drivers and tried to move forward.
We get down to business and this prompts a bit of discussion about the Alien series. Ok. I don't mind film nerding out and I'm not really pressed for time, plus I know how mind numbing help desk jobs can be, so I'm game. We finally get to business and, as I expect, they're not going to honor the $2.99 price, so I just have him cancel it. At this point, I don't care. $2. Whatever.
Get that done, then the suggestions start. Keep in mind, I've called Best Buy but here's one of their CS people recommending Wal-Mart's Vudu to me. He even acknowledged Best Buy's own Cinema Now, but said Vudu was better. But it didn't stop there, because he then tells me about a kind of shady looking code selling website. Uhh, ok. And then it's satellite radio and at this point, I'm starting to feel like I'm walking through a flea market or something, just getting hustled left and right with all kind of questionable deals.
I kind of end the call at this point as politely as I can. Dude was nice, if overenthusiastic and maybe a tad too eager to help. At any rate, there's my answer for how Best Buy's CS is going to handle this: recommend purchasing codes for a competitor's website through a questionable looking seller. If that call was "recorded for quality and training purposes", they may have a pretty good recording for the "what not to do" section. :lol: