Got my red/black 3ds XL today. The like/new that went up on Saturday came brand new. The box had a tiny bit of damage but it was still sealed and had everything intact. Pretty happy for the price.
Did you make sure to verify your email if this is your first time buying from them? Clearly says that up top when you try to add something to your cart when unverified.
Had good luck with live chat. Had ordered two games with credit on Sunday after thinking the B2G1 wasn't going to get matched, and they allowed me to make a new order with the game I wanted and adjusted the price.
Ordered Eden of the East, Both seasons of Gunslinger Girl and Yu Yu Hakusho Season 1. Thinking of nabbing The Eden of the East movie and Samurai Champloo next week on Blu.