just bought 2 things like 30 minutes ago and STILL got shipping waived!!
11:41:20 AM
System You are now being connected to an agent. Thank you for using Dell Chat
11:41:20 AM
System Connected with Prem Lekha
11:41:25 AM
Prem Lekha Thank you for contacting Dell Customer Service Chat. My name is Prem Lekha. How may I help you?
11:41:30 AM
Prem Lekha Hi Neil.
11:41:30 AM
Prem Lekha How may I assist you today?
11:42:07 AM
Neil Wheeler hi, i just ordered two things and earlier another representative told me i was going to get free shipping on my orders but when the order came through i was charged for the shipping
11:42:50 AM
Prem Lekha I sincerely apologize for the inconvenience caused to you. I will assist you in checking that for you.
11:42:55 AM
Prem Lekha I have the customer number xxx as submitted by you. Please verify the complete name as it appears on the records.
11:44:04 AM
Neil Wheeler its being shipped to xxx but i used my name to pay for it which is xxx
11:44:15 AM
Prem Lekha Thank you for the verification.
11:44:25 AM
Prem Lekha Is xxx your current e-mail address?
11:44:30 AM
Neil Wheeler yes thats right
11:45:05 AM
Prem Lekha Thank you for confirming the e-mail address.
11:45:31 AM
Neil Wheeler no problem
11:46:30 AM
Prem Lekha I have reviewed your account and would like to inform you that I have checked our resources and it doesn't reflect that shipping is free on your order.
11:47:26 AM
Neil Wheeler i mean i made 2 purchases for things that are no bigger than credit cards and was charged 5 dollars for BOTH of them
11:47:50 AM
Neil Wheeler i was told by someone when i called in last night asking about this that the shipping would be waived
11:48:10 AM
Prem Lekha Could you provide me the order numbers.
11:48:15 AM
Prem Lekha I apologize for the typing error.
11:48:20 AM
Prem Lekha Could you provide me the order numbers?
11:48:55 AM
Prem Lekha The total amount against the order is 26.23.
11:49:00 AM
Neil Wheeler yeah one second
11:49:24 AM
Neil Wheeler the first was: xxx
11:49:25 AM
Prem Lekha I apologize for the typing error.
11:49:29 AM
Prem Lekha The total amount against the order is $26.23.
11:49:47 AM
Neil Wheeler and the second was: xxx
11:50:25 AM
Prem Lekha Thank you.
11:51:05 AM
Prem Lekha I would like to inform you that our Sales Department keeps rolling out different promotions from time to time. In order to avail of these promotions, our valued customer is required to place an order during the time when the promotion is running.
11:52:20 AM
Prem Lekha Since, you are a valued customer, I will waive off the shipping charges as exception.
11:52:59 AM
Prem Lekha The shipping charges has been waived off.
11:53:03 AM
Prem Lekha Are you satisfied with the level of services provided during the chat session?
11:53:06 AM
Neil Wheeler thank you very much!
11:53:15 AM
Prem Lekha Is there anything else I can assist you with?
11:53:37 AM
Neil Wheeler no thats all, thank you again
11:53:45 AM
Prem Lekha We highly appreciate your business. Have a great day.
11:53:49 AM
Prem Lekha Thank you for using Dell Customer Service chat to resolve your issue today. For referencing our interaction today you may use case number 184085215. This case number holds information on our interaction today and will assist you with contacting Dell in the future. For any other issues, please refer to the web site
www.support.dell.com
11:53:49 AM
Prem Lekha Bye.
11:53:49 AM
Prem Lekha You've indicated that there are no other issues you need my assistance with. With that in mind, is it okay with you if I exit this chat now?
11:53:57 AM
Neil Wheeler same to you! have a good day
11:54:05 AM
System Prem Lekha has left this session!
11:54:05 AM
System The session has ended!