[quote name='SilentBob50023']I only had a $5 certificate, but I was able to use it no problem on my order. On the online order form, there are two places you need to enter your Reward Zone member number, once to get credit for your purchase and in a separate area to use your certificate. If you don't put that number in the with certificate number it doesn't work.
I'm sure you already did that, but I wanted to tell you just in case.[/QUOTE]
I appreciate your help, but unfortunately I did do that already. :/. I think there are a few people in here that have problems applying the certificate to the order, but my problem is more that they use my certificate and then cancel my order right after having placed it. I have never had an issue using reward certificates before, and even the Best Buy employees have no idea why the order kept getting cancelled. They tried everything, from calling my financial institution, checking availability of the product, or even if there is a limit since I ordered the 1600 points card and week ago or so whenever the last deal was. Now to hire Scooby Doo and Myster Inc. to get to the bottom of this.