I got a new 360 Slim when they were on sale a while ago and transferred my licenses to it from my old Arcade. I noticed there were only 30 MS points when I previously had ~2400 but I thought it was just because the other console hadn't connected to Live or something. Come to find out that someone had hacked my gamertag, gotten 2 achievements on FIFA, and spend all of my points on "gold packs," some DLC for the game. The gold packs didn't show up in my history except for on the Microsoft billing website. Is there any way to get these points back? I've never even played FIFA and I'm sure they could verify it wasn't me because it was probably purchased from a different IP address. What can I do?
Account hacked and MS points stolen - what to do?
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AlphaPanda
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For whatever reason, hacking accounts and buying the FIFA Gold Packs is reeeeally popular among account theft. I'm not sure whether the cards are worth a lot of money and are tradeable or something, but I've seen that happen a lot. I'd give them a call ASAP and get the process started.
XzMrHitDatHoezX
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I've heard people do that with the FIFA gold but always wondered why
DurbanBrown
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call microsoft. from all that ive heard they will give you a TEMP account and your current account will be frozen for 10-30 days. after which you will get all your points back and keep the fifa achievements for FREE!!
Monsta Mack
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I've changed my password and make it so I have to enter a password every time just to log into my console profile now. Way too many posts about this lately.
timesplitt
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funny that im going to say this but maybe Microsoft need to implement more region locks with accounts and points.
Same thing happened to me, my experience;
1 - MS locks down your account for about a month. You can play "offline", but at the end of the process you have to recover the account, which eliminates the achievements you gained in that month. (if you don't care about achievements, no big deal to you)
2 - you're given a temporary profile w/ gold access, but you can't transfer save files from one account to another. That really makes this account useless for any game with progression.
In my case, and many others according to the MS forums, my Windows Live account was still blocked after XBL restored access. WL is the backend of the account, and it's what you put promo codes, MS point codes, account changes into. (when you sign onto xbox.com, you sign onto Windows Live)
The only thing I could do was play against others online with WL being blocked. I couldn't redeem any codes, make purchases, change any settings. It was a huge pain in the ass to get my WL account unblocked, I had to go through numerous departments. Eventually you have to put up with a forum, no live support available. I posted 10 times before getting a response, and the responses were the usual "Recover your account, change your password" (which didn't work, my WL account was still temp blocked)
It took weeks of nagging on those forums to get my WL account unblocked. If I wasn't a tech savvy person (I am IT), I don't think a normal consumer could go through all that.
Total process = about 2 months. 1 month no access, 1 month just getting my account actually working.
My opinion? Unless you're really strapped for money, suck it up. Make sure you change all your acount information on Xbox.com, including security question. The $50 in MS points I got back was nothing compared to the BS I had to go through.
1 - MS locks down your account for about a month. You can play "offline", but at the end of the process you have to recover the account, which eliminates the achievements you gained in that month. (if you don't care about achievements, no big deal to you)
2 - you're given a temporary profile w/ gold access, but you can't transfer save files from one account to another. That really makes this account useless for any game with progression.
In my case, and many others according to the MS forums, my Windows Live account was still blocked after XBL restored access. WL is the backend of the account, and it's what you put promo codes, MS point codes, account changes into. (when you sign onto xbox.com, you sign onto Windows Live)
The only thing I could do was play against others online with WL being blocked. I couldn't redeem any codes, make purchases, change any settings. It was a huge pain in the ass to get my WL account unblocked, I had to go through numerous departments. Eventually you have to put up with a forum, no live support available. I posted 10 times before getting a response, and the responses were the usual "Recover your account, change your password" (which didn't work, my WL account was still temp blocked)
It took weeks of nagging on those forums to get my WL account unblocked. If I wasn't a tech savvy person (I am IT), I don't think a normal consumer could go through all that.
Total process = about 2 months. 1 month no access, 1 month just getting my account actually working.
My opinion? Unless you're really strapped for money, suck it up. Make sure you change all your acount information on Xbox.com, including security question. The $50 in MS points I got back was nothing compared to the BS I had to go through.
I think if you have your account on your console when it gets locked down you can keep the offline achievements. If the hacker migrated your gamertag and you didn't recover it to your console before having it locked down then you'll have to recover it when the investigation is over and thus lose any achievements earned offline.
That's how the MS phone rep explained it to me.
If your account got migrated to another country expect a longer wait. My account region was changed to Russia despite my gamertag not leaving my console and I've been waiting since October 25. Just got another email from MS the other day with another one month code saying it was taking longer because of the complexity of the case and that the engineering team is working on it.
That's how the MS phone rep explained it to me.
If your account got migrated to another country expect a longer wait. My account region was changed to Russia despite my gamertag not leaving my console and I've been waiting since October 25. Just got another email from MS the other day with another one month code saying it was taking longer because of the complexity of the case and that the engineering team is working on it.
AlphaPanda
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Looks like it's time to change my password...every day.
JaredFrost
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[quote name='Monsta Mack']I've changed my password and make it so I have to enter a password every time just to log into my console profile now. Way too many posts about this lately.[/QUOTE]
This will have no affect other than make it so people already in your house can't use your profile.
This will have no affect other than make it so people already in your house can't use your profile.
OP, let me guess, you never play EA Sports games online do you (or any EA server games)?
It seems to be a common link that most who have been exploited this way (FIFA) never had an EA profile associated with their gamertag. I suggest that everyone at least d/l the demo to Need for Speed the Run to associate their gamertag with an EA server account. So if you do get hacked, this will at least make your account less usable to the hackers so they wont drain your points.
Oh and everyone should change their passwords because no one seems to know where the hackers got the access to the accounts in the first place. I'm sure there are accounts that were compromised but just not drained of points b/c the easy FIFA exploit was unavailable to the hacker.
It seems to be a common link that most who have been exploited this way (FIFA) never had an EA profile associated with their gamertag. I suggest that everyone at least d/l the demo to Need for Speed the Run to associate their gamertag with an EA server account. So if you do get hacked, this will at least make your account less usable to the hackers so they wont drain your points.
Oh and everyone should change their passwords because no one seems to know where the hackers got the access to the accounts in the first place. I'm sure there are accounts that were compromised but just not drained of points b/c the easy FIFA exploit was unavailable to the hacker.
DOMINATOR912
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[quote name='hostyl1']OP, let me guess, you never play EA Sports games online do you (or any EA server games)?
It seems to be a common link that most who have been exploited this way (FIFA) never had an EA profile associated with their gamertag. I suggest that everyone at least d/l the demo to Need for Speed the Run to associate their gamertag with an EA server account. So if you do get hacked, this will at least make your account less usable to the hackers so they wont drain your points.
Oh and everyone should change their passwords because no one seems to know where the hackers got the access to the accounts in the first place. I'm sure there are accounts that were compromised but just not drained of points b/c the easy FIFA exploit was unavailable to the hacker.[/QUOTE]
I actually thought it was the opposite. EA servers got hacked not long ago and people that had an EA game associated with their GT were the ones that were open to attack (or at least this was the rumor).
It seems to be a common link that most who have been exploited this way (FIFA) never had an EA profile associated with their gamertag. I suggest that everyone at least d/l the demo to Need for Speed the Run to associate their gamertag with an EA server account. So if you do get hacked, this will at least make your account less usable to the hackers so they wont drain your points.
Oh and everyone should change their passwords because no one seems to know where the hackers got the access to the accounts in the first place. I'm sure there are accounts that were compromised but just not drained of points b/c the easy FIFA exploit was unavailable to the hacker.[/QUOTE]
I actually thought it was the opposite. EA servers got hacked not long ago and people that had an EA game associated with their GT were the ones that were open to attack (or at least this was the rumor).
[quote name='DOMINATOR912']I actually thought it was the opposite. EA servers got hacked not long ago and people that had an EA game associated with their GT were the ones that were open to attack (or at least this was the rumor).[/QUOTE]
Well one of the host of Orange Lounge Radio (Rob/Skie), and at least one of his friends, were both FIFA-hacked, then he did a bit of digging and noticed that the people who were reporting being hacked were people who didnt play EA games (particularly sports games). So, at best, it's not limited to people who play on EA servers.
Well one of the host of Orange Lounge Radio (Rob/Skie), and at least one of his friends, were both FIFA-hacked, then he did a bit of digging and noticed that the people who were reporting being hacked were people who didnt play EA games (particularly sports games). So, at best, it's not limited to people who play on EA servers.
Yeah I don't think EA is the only part of this exploit. It ws also an issue with the Live migration system that allowed some of our accounts to be moved to other countries.
That said, it does seem that EA has a big part of it. Even many of us who don't play the sports games have ea accounts for the Bioware games and hackers could have thus still got our info from the ea servers.
That said, it does seem that EA has a big part of it. Even many of us who don't play the sports games have ea accounts for the Bioware games and hackers could have thus still got our info from the ea servers.
Monsta Mack
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[quote name='JaredFrost']This will have no affect other than make it so people already in your house can't use your profile.[/QUOTE]
Really? Guess I'll just stick to changing my password often then.
Really? Guess I'll just stick to changing my password often then.
PohTayToez
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[quote name='XzMrHitDatHoezX']I've heard people do that with the FIFA gold but always wondered why[/QUOTE]
'cause it's a game that has world-wide appeal. They can be in one country, steal an account from another country, and sell the gold packs to someone in a third country. Makes prosecution pretty hard, especially given the relatively small value.
'cause it's a game that has world-wide appeal. They can be in one country, steal an account from another country, and sell the gold packs to someone in a third country. Makes prosecution pretty hard, especially given the relatively small value.
[quote name='BigPopov']Same thing happened to me, my experience;
1 - MS locks down your account for about a month. You can play "offline", but at the end of the process you have to recover the account, which eliminates the achievements you gained in that month. (if you don't care about achievements, no big deal to you)
2 - you're given a temporary profile w/ gold access, but you can't transfer save files from one account to another. That really makes this account useless for any game with progression.
In my case, and many others according to the MS forums, my Windows Live account was still blocked after XBL restored access. WL is the backend of the account, and it's what you put promo codes, MS point codes, account changes into. (when you sign onto xbox.com, you sign onto Windows Live)
The only thing I could do was play against others online with WL being blocked. I couldn't redeem any codes, make purchases, change any settings. It was a huge pain in the ass to get my WL account unblocked, I had to go through numerous departments. Eventually you have to put up with a forum, no live support available. I posted 10 times before getting a response, and the responses were the usual "Recover your account, change your password" (which didn't work, my WL account was still temp blocked)
It took weeks of nagging on those forums to get my WL account unblocked. If I wasn't a tech savvy person (I am IT), I don't think a normal consumer could go through all that.
Total process = about 2 months. 1 month no access, 1 month just getting my account actually working.
My opinion? Unless you're really strapped for money, suck it up. Make sure you change all your acount information on Xbox.com, including security question. The $50 in MS points I got back was nothing compared to the BS I had to go through.[/QUOTE]
What an anal pain. Typical M$.
1 - MS locks down your account for about a month. You can play "offline", but at the end of the process you have to recover the account, which eliminates the achievements you gained in that month. (if you don't care about achievements, no big deal to you)
2 - you're given a temporary profile w/ gold access, but you can't transfer save files from one account to another. That really makes this account useless for any game with progression.
In my case, and many others according to the MS forums, my Windows Live account was still blocked after XBL restored access. WL is the backend of the account, and it's what you put promo codes, MS point codes, account changes into. (when you sign onto xbox.com, you sign onto Windows Live)
The only thing I could do was play against others online with WL being blocked. I couldn't redeem any codes, make purchases, change any settings. It was a huge pain in the ass to get my WL account unblocked, I had to go through numerous departments. Eventually you have to put up with a forum, no live support available. I posted 10 times before getting a response, and the responses were the usual "Recover your account, change your password" (which didn't work, my WL account was still temp blocked)
It took weeks of nagging on those forums to get my WL account unblocked. If I wasn't a tech savvy person (I am IT), I don't think a normal consumer could go through all that.
Total process = about 2 months. 1 month no access, 1 month just getting my account actually working.
My opinion? Unless you're really strapped for money, suck it up. Make sure you change all your acount information on Xbox.com, including security question. The $50 in MS points I got back was nothing compared to the BS I had to go through.[/QUOTE]
What an anal pain. Typical M$.
[quote name='2DMention']What an anal pain. Typical M$.[/QUOTE]
Yeah. The worst part of the entire thing is that it also prevented me from playing Windows Phone 7 games, updating/downloading WP7 programs. It also affected my Microsoft Azure developer account, which I never used luckily.
Basically, screwed over all of my MS accounts, and they still had no telephone support. You have all these paid MS services, none that are useable, use a forum, maybe we'll get with you.
Really? No premium support? Nope.
Yeah. The worst part of the entire thing is that it also prevented me from playing Windows Phone 7 games, updating/downloading WP7 programs. It also affected my Microsoft Azure developer account, which I never used luckily.
Basically, screwed over all of my MS accounts, and they still had no telephone support. You have all these paid MS services, none that are useable, use a forum, maybe we'll get with you.
Really? No premium support? Nope.
FriskyTanuki
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It's not an EA issue besides them having made a marketplace for the FIFA Ultimate Team that is an easy way to convert points and cards into cash. The way Stepto talks about the Giant Bomb Q&A suggests that it's on their end and FIFA 12 is just the carrot on the stick.
Happened to me on 12/14. Lost 15,530 points. Reported and am waiting now. Didn't receive a free account or any xbox live time.
Worse, Xbox rrod'd same day I called, and I'm moving in 2 weeks, so can't send the system in just yet.
Had to buy a new system since a good portion of my kids's christmas is xbox stuff.
Worse, Xbox rrod'd same day I called, and I'm moving in 2 weeks, so can't send the system in just yet.
Had to buy a new system since a good portion of my kids's christmas is xbox stuff.
[quote name='AlphaPanda']Looks like it's time to change my password...every day.[/QUOTE]
thats actually bad because if it's not someone you know then it most likely came from a keygen hack on your pc.
i think the best thing is to keep your cc off the xbox and just buy cards from amazon/gamestop
hopefully in the future xbox can add a wow/swtor type security keychain
thats actually bad because if it's not someone you know then it most likely came from a keygen hack on your pc.
i think the best thing is to keep your cc off the xbox and just buy cards from amazon/gamestop
hopefully in the future xbox can add a wow/swtor type security keychain
Mospeada_21
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[quote name='daminion']Happened to me on 12/14. Lost 15,530 points. [/QUOTE]
seriously?! you keep nearly $200 in points on your account? i wonder why they hacked you?
seriously?! you keep nearly $200 in points on your account? i wonder why they hacked you?
Wrath of Khan
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i hate to see when people get their accounts jacked
[quote name='Mospeada_21']seriously?! you keep nearly $200 in points on your account? i wonder why they hacked you?[/QUOTE]
Funny... the customer service rep didn't believe me either when I told him.
I didn't pay $200 though. Some of those were $30 / 4000 points that used to be relatively common. Don't think I spent more than $35 / 4000.
I share my account with my 2 kids, and they buy games on the account as well, so it wasn't ALL for me...
Funny... the customer service rep didn't believe me either when I told him.
I didn't pay $200 though. Some of those were $30 / 4000 points that used to be relatively common. Don't think I spent more than $35 / 4000.
I share my account with my 2 kids, and they buy games on the account as well, so it wasn't ALL for me...
bread's done