So back in October I pre-ordered Gears Of War on buy.com. As it got closer to release day I figured I would just buy it at a local store since I wanted to play it right away. So I cancelled my preorder on November 3rd. I got the standard automated email from Buy.com saying that my order had been cancelled. I emailed their support to make sure and an actual human emailed me back saying it had indeed been cancelled.
Now the game comes out Nov 7 and I buy it at my local ebgames. On November 16th I get an email from buy.com saying they shipped it out. So even though I got 2 confirmations from them that it was cancelled they still ship it out almost 3 weeks after I cancelled it.
I email them to tell them about this error and they said that when I cancelled it that it was already in the process of shipping, which is impossible since it was a week before the release date. I told them I wanted to return it but that I didn't want to pay for shipping and handling since this was clearly their error. They said that since the item isn't defective I need to pay for the return shipping and handling. I've ordered from buy.com numerous times but never had something like this happen.
So what should I do? Email them again and refuse to pay return shipping? I've tried calling their support line but its in India and the people there seem to be reading from a script and won't answer any of my questions or do anything to help. Thanks for any help or advice.
Now the game comes out Nov 7 and I buy it at my local ebgames. On November 16th I get an email from buy.com saying they shipped it out. So even though I got 2 confirmations from them that it was cancelled they still ship it out almost 3 weeks after I cancelled it.
I email them to tell them about this error and they said that when I cancelled it that it was already in the process of shipping, which is impossible since it was a week before the release date. I told them I wanted to return it but that I didn't want to pay for shipping and handling since this was clearly their error. They said that since the item isn't defective I need to pay for the return shipping and handling. I've ordered from buy.com numerous times but never had something like this happen.
So what should I do? Email them again and refuse to pay return shipping? I've tried calling their support line but its in India and the people there seem to be reading from a script and won't answer any of my questions or do anything to help. Thanks for any help or advice.