[quote name='CENNY']Has anyone actually tried to print a return label to send a duplicate resend back to the UK yet? Maybe it will work even for shipping back to them from outside the UK... (I haven't tried myself, only because right now I don't have any duplicates)[/QUOTE]I started through the process to do so, and the only option available for the return label was self-funded, which is where I stopped and emailed Amazon UK about it.
This was their last email to me:
[quote name='Amazon.co.uk email response']
Thank you for contacting Amazon.co.uk.
It is very important to us that you receive your order and we are very pleased to hear that your original order #XXX-XXXXXXX-XXXXXX has now arrived. We hope you enjoy your order.
Unfortunately, we are unable to cancel the replacement order as it has already been dispatched from our Fulfilment Centre.
Please refuse delivery of the parcel so it is returned to us by the carrier.
If you have already taken delivery of the item we ask that you return it to us.
Please visit our Returns Support Center to be guided through our full policy and to obtain a printable personalised return label:
http://www.amazon.co.uk/returns-support
If you are returning the replacement because the original has arrived please select "Item was not received by estimated delivery date" from the drop down list as a reason for return. Choose "refund" from the next page and write in the comments field "replacement not needed, original arrived." We appreciate your co-operation with this.
For your protection, we recommend that you use a recorded-delivery service if the value of the item(s) is more than 50 GBP. To track your recorded item, please use your carrier's online tracking service. Please enclose the personalised return label from the Return Support Centre in the carton, wrap the package securely and post it to us.
This returns policy does not affect your statutory rights.
http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1161020 [/quote]
My email to them:
[quote name='Email to Amazon.co.uk']
The original item for this order arrived today via US Postal Mail. A replacement order, Order # XXX-XXXXXXX-XXXXXX, was set up and dispatched a day after the order was placed. The replacement item is still en-route and has not arrived yet. When I tried to set up the return of the replacement item, following the steps from the email I received, the only option was a self-funded return of the item. I had been told that if the original item had arrived, the replacement item would be sent back at no cost to me. Please indicate how I should proceed with the return of the replacement item en-route at this time.[/quote]