[quote name='Gotchaforce']if they didnt charge you shipping then why the hell wouldnt you just return it to the store yourself i would find it easier to return it to the store then packing it up and giving it to the UPS store than taking the item and returning it to the customer service desk.[/quote]
Are you kidding me? The whole reason for ordering it online in the first place is to avoid going to the actual store. I would have spent half the value of the item in gas just driving to the nearest Best Buy, just to fix their mistake. To make matters worse, the item they sent me by mistake was only priced at half the price of what I had actually ordered. I couldn't simply return it and get a refund, as I would have effectively been handing them $10 for nothing.
Besides, what kind of dummy would voluntarily go return something to a Best Buy B&M smack in the middle of the holiday shopping frenzy? UPS picks up from my office every day, it would have been WAY easier to just mail it back to them.