Amazon Customers......

ral1121

ral1121

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I've heard about this bans that Amazon does to customers for various reasons and refuses to have business with them afterwards. One reason I heard was because the account holder may do too many returns or may take"advantage" of customer service.

Even if they are legit, I've heard people may still get banned.

I just wanted to ask, how many returns have you done so far and have they refunded you alot of credit over time?
 
[quote name='ral1121']I've heard about this bans that Amazon does to customers for various reasons and refuses to have business with them afterwards. One reason I heard was because the account holder may do too many returns or may take"advantage" of customer service.

Even if they are legit, I've heard people may still get banned.

I just wanted to ask, how many returns have you done so far and have they refunded you alot of credit over time?[/QUOTE]

Ummm I got banned from one account in October of 2010. I had 3 accounts to take advantage of free prime, and those accounts still work. I returned 50-60 percent of the stuff the sent me in a 2 month period because they came broken or badly damaged. Collectors editions sets beat to crap, cracked Blu ray cases, loose DVDs that got scratched up... Bunch of bad luck those 2 months.. Probably returned/exchanged 13 things out of 25.... I noticed most the stuff that came damaged came out of Phoenix.. On my other accounts things haven't been arriving damaged, nor have they come from their Phoenix hub.
 
From what I've seen people who've been banned mention, it comes down usually to two simple things. One is doing too many returns in a short period of time(like within a 3 month period) that will throw up a red flag in their system. The other is getting too many "appeasements" from customer service, like complaining about $10 promo code that was added/expired on a game you pre-ordered.
 
Nobody seems to know what criteria they use. I'm guessing there's an objective part (computer and flags high return accounts) and a subjective part (an actual individual who decides whether or not to ban the account).
 
I have 2 accounts. 1 main one that has prime, and one old that I've had since amazon opened. The main prime one is actually an account I set up for my work, cause I buy a shit ton of stuff for the company I work for. The boss pays for the prime, but lets me use it for my personal stuff too.

Anyway, point being, I do returns on a weekly basis due to amazon sellers mislabelling stuff mainly. I have yet to have a ban from this. Also I have contacted CS quite a few times about promo codes I've missed that didn't get emailed. I think you really have to put pressure on the CS people before they flag your account though, and possibly be hostile. I'm always nice to them and always get what I ask for when I contact.
 
I won't say they never make a mistake, but most bans are for obvious scammers who deserve a ban for driving up costs for everyone else. Typical scams are:

- the guy who lets multiple people use his Prime account. I'm not talking about discretely ordering the odd item for a friend or family member, but having four or five people buying and selling stuff regularly. Then when one of his friends returns too much stuff or screws a buyer he blames Amazon for banning him because it "wasn't my fault"

- the guy who orders loads of collectors editions and other stuff to resell, then returns the leftovers to Amazon within the grace period. Come on, there are loads of people trying this scam; do you think Amazon doesn't know by now what pattern of returns to look for?

If you are honestly buying and selling stuff you will not get banned even if you have a run of bad luck.
 
[quote name='donkeydrop']I won't say they never make a mistake, but most bans are for obvious scammers who deserve a ban for driving up costs for everyone else. Typical scams are:

- the guy who lets multiple people use his Prime account. I'm not talking about discretely ordering the odd item for a friend or family member, but having four or five people buying and selling stuff regularly. Then when one of his friends returns too much stuff or screws a buyer he blames Amazon for banning him because it "wasn't my fault"

- the guy who orders loads of collectors editions and other stuff to resell, then returns the leftovers to Amazon within the grace period. Come on, there are loads of people trying this scam; do you think Amazon doesn't know by now what pattern of returns to look for?

If you are honestly buying and selling stuff you will not get banned even if you have a run of bad luck.[/QUOTE]

Agreed 100 times over. You dont have anything to worry about if you arent trying to scam Amazon out of all the money you can. Odds are pretty good that when someone returns 13 orders in a few months because they come "damaged" something fishy is going on. If youre an honest customer you have nothing to worry about.
 
I just started selling things on Amazon and I've already run into my first snag. Third feedback received was negative because the item was apparently in bad condition. Unless the item was thrashed around in the mail, this is blatantly untrue and the buyer is a fucking moron. I'm a game collector of 15+ years and salesman for a living (I've been selling on eBay for years and this is my primary source of income right now), so I know how to describe the condition of games. My question is, what options do I have if the seller chooses to be unreasonable and won't try to work it out? I wouldn't be surprised because the buyer didn't even contact me before leaving knee-jerk bad feedback.

If I can't get that bad feedback removed, I'm thinking I'd just close that seller account and relist on another. I refuse to have 67% positive feedback because someone was a moron and didn't read the description (it was entirely accurate and even mentioned some case damage that the game has. I'd be willing to bet that the buyer didn't even read it and now I'm the one getting bit in the ass).
 
If you're a brand new seller you're better off just opening a new account. Why carry that baggage with you right from the get go?
 
[quote name='Kanto']I just started selling things on Amazon and I've already run into my first snag. Third feedback received was negative because the item was apparently in bad condition. Unless the item was thrashed around in the mail, this is blatantly untrue and the buyer is a fucking moron. I'm a game collector of 15+ years and salesman for a living (I've been selling on eBay for years and this is my primary source of income right now), so I know how to describe the condition of games. My question is, what options do I have if the seller chooses to be unreasonable and won't try to work it out? I wouldn't be surprised because the buyer didn't even contact me before leaving knee-jerk bad feedback.

If I can't get that bad feedback removed, I'm thinking I'd just close that seller account and relist on another. I refuse to have 67% positive feedback because someone was a moron and didn't read the description (it was entirely accurate and even mentioned some case damage that the game has. I'd be willing to bet that the buyer didn't even read it and now I'm the one getting bit in the ass).[/QUOTE]

Take the return and do a refund. If you don't, you risk them filing a claim with amazon and having it result it in their favor with them getting a refund and keeping the item.
 
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