W.arner1281
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background:
So luckily I caught this before shipping, but I still need help. I listed a bunch of my useless textbooks on amazon for fairly cheap and sold a few. When I went to start printing shipping labels, I noticed that one of the books had a few oddities. First, the billing country was listed as "TT" instead of "US" (Trinidad & Tobago, maybe?). Then, when I looked at the shipping address it was an odd address, so I googled it and came up with the following company www.aeropost.com (a freight forwarding company). The google search also came up with a website discussing issues with using freight forwarding companies (this particular one came up a couple of times), since the actual purchaser can (and usually does) file a chargeback and since the package was not shipped to the card holder's billing address, they win the charge back everytime. And of course I checked the user's amazon profile and it's a brand new profile.
question:
Since I'm not going to ship this, how do I handle it? If I issue a refund through amazon, does amazon give me back the fees they took out? If not, is there a way to do this so that I DO get those fees back? Lastly, I know ebay has settings to where you can block certain things (0 feedback, negative ratings, etc.)... does amazon have settings like this for sellers?
So luckily I caught this before shipping, but I still need help. I listed a bunch of my useless textbooks on amazon for fairly cheap and sold a few. When I went to start printing shipping labels, I noticed that one of the books had a few oddities. First, the billing country was listed as "TT" instead of "US" (Trinidad & Tobago, maybe?). Then, when I looked at the shipping address it was an odd address, so I googled it and came up with the following company www.aeropost.com (a freight forwarding company). The google search also came up with a website discussing issues with using freight forwarding companies (this particular one came up a couple of times), since the actual purchaser can (and usually does) file a chargeback and since the package was not shipped to the card holder's billing address, they win the charge back everytime. And of course I checked the user's amazon profile and it's a brand new profile.
question:
Since I'm not going to ship this, how do I handle it? If I issue a refund through amazon, does amazon give me back the fees they took out? If not, is there a way to do this so that I DO get those fees back? Lastly, I know ebay has settings to where you can block certain things (0 feedback, negative ratings, etc.)... does amazon have settings like this for sellers?
