Amazon Trade-In FAQ 5.0

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handsomepete

handsomepete

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Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes. - Indigo_Streetlight
Click to expand...
Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:

-- BlueLobstah

-- CheapAssGamer

THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.
Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
----------------------------------------------------------------------

GENERAL FAQ (Updated 12/26/2012)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Post away!

 
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anyone remember the state they have us send it too? My trade in hasn't moved in 2 days which is really unusual for UPS (even on the weekend).
 
[quote name='alwayscheaper']Hebron, KY[/QUOTE]


Thanks, ya KY is where it has been stuck, wonder if they have so many trade ins they are are just backed up
 
Haven't traded in a long time and accidentally missed the ship date. What's the chances these days of success from shipping one day past due ?
 
[quote name='dallow']Haven't traded in a long time and accidentally missed the ship date. What's the chances these days of success from shipping one day past due ?[/QUOTE]

Pretty good - worst case they just send it back to you.
 
I submitted a trade last Tuesday with a "ship by" deadline of today (4/30). Dropped off the package this morning on the way to work, but checked my trade-in account page a few minutes ago to see it say the shipping deadline has passed. Is this just a standard message change on the deadline date, or was I really supposed to ship before today? Chatted with CS and the woman said it didn't show as expired in her system, so I'm more than happy to take my chances. Still, weird. Anyone else have this happen?
 
[quote name='easper']I submitted a trade last Tuesday with a "ship by" deadline of today (4/30). Dropped off the package this morning on the way to work, but checked my trade-in account page a few minutes ago to see it say the shipping deadline has passed. Is this just a standard message change on the deadline date, or was I really supposed to ship before today? Chatted with CS and the woman said it didn't show as expired in her system, so I'm more than happy to take my chances. Still, weird. Anyone else have this happen?[/QUOTE]

That seems odd. Typically when a trade-in expires I receive an e-mail from Amazon saying that they didn't get the game within the 25 day limit, which falls well after the shipping deadline.
 
[quote name='easper']I submitted a trade last Tuesday with a "ship by" deadline of today (4/30). Dropped off the package this morning on the way to work, but checked my trade-in account page a few minutes ago to see it say the shipping deadline has passed. Is this just a standard message change on the deadline date, or was I really supposed to ship before today? Chatted with CS and the woman said it didn't show as expired in her system, so I'm more than happy to take my chances. Still, weird. Anyone else have this happen?[/QUOTE]

Yep, perfectly normal. Shipping deadline is 7 days (I think?) and it changes to that message at the same time of day that you originally locked it, but that's just how long you have to print the label and get it to UPS. It takes 25 daysish for it to actually expire and move to your expired section on the trade-in page if they haven't received/processed.
 
[quote name='handsomepete']Yep, perfectly normal. Shipping deadline is 7 days (I think?) and it changes to that message at the same time of day that you originally locked it, but that's just how long you have to print the label and get it to UPS. It takes 25 daysish for it to actually expire and move to your expired section on the trade-in page if they haven't received/processed.[/QUOTE]

So it's a hard seven days then (down to the minute). Interesting. UPS doesn't have the package in hand, but it's waiting to be picked up so that will need to be good enough. Thanks! I'm just glad this isn't the trade I expected to get the $20 bonus with.
 
[quote name='easper']So it's a hard seven days then (down to the minute). Interesting. UPS doesn't have the package in hand, but it's waiting to be picked up so that will need to be good enough. Thanks! I'm just glad this isn't the trade I expected to get the $20 bonus with.[/QUOTE]

To ship it off? Yes.

It's a hard 25 Days before your trade will show as expired. If you can get it there before the 25th day you're fine.
 
[quote name='DudeImGodly']To ship it off? Yes.

It's a hard 25 Days before your trade will show as expired. If you can get it there before the 25th day you're fine.[/QUOTE]

I meant "hard seven days" in that if I submitted the trade last Tuesday at 8:00 am, I should have had it in transit by 8:00 am this morning. Instead, it will be picked up by UPS this afternoon. Still on April 30th, just later than the technical "deadline."

Anyway, I'm not worried. Good to know there is a 25 day window after the shipping deadline before the trade expires. You learn something new on CAG every day.
 
Crap, I don't know what my amazon trade in balance was before sending in my trades so I have no idea if I got the extra 20. Is there anyway I can know if I got it?? In the email it says I got credited 57; I should be getting 77 counting the extra $20. Would it say in the email?
 
[quote name='mask.air.raid']The purple one is expensive on eBay. More than the TiV.

Lots of blues... lots of blues...[/QUOTE]

I picked up the cheap one for 20 or so dollars
 
First time I've run into this. My Best Buy Tomb Raider has a different UPC from the one listed on the Amazon trade in UPC. Will it still get accepted?

I know it says probably not on the faq, but still want to see if anyone here has gotten results.
 
^Type the UPC into the search bar on Amazon (set it to Video Games) and see what you get as the result. If it brings up the standard Tomb Raider page, you're fine, but if it doesn't, there's a high chance that your game will be rejected due to "wrong UPC".
 
[quote name='Vigilante']^Type the UPC into the search bar on Amazon (set it to Video Games) and see what you get as the result. If it brings up the standard Tomb Raider page, you're fine, but if it doesn't, there's a high chance that your game will be rejected due to "wrong UPC".[/QUOTE]

Woohoo! It shows up. Thank you very much!
 
[quote name='Se7en69']Woohoo! It shows up. Thank you very much![/QUOTE]No problem. Just to be 100% safe, I recommend clicking the result that pops up to see if trading it in is an option. I've searched for movies to trade in using UPCs that resulted in the correct movie appearing, but the option to trade in wasn't available (so it wasn't technically the version you could trade in to Amazon).

I'm not trying to worry you for no reason--it's best to be as sure as possible that your Amazon trade-in will be accepted, since I've read so many reports of people having issues.
 
[quote name='easper']So it's a hard seven days then (down to the minute). Interesting. UPS doesn't have the package in hand, but it's waiting to be picked up so that will need to be good enough. Thanks! I'm just glad this isn't the trade I expected to get the $20 bonus with.[/QUOTE]

I guess it was in the other thread but I went into a whole thing about that. The Amazon trade will say the shipping deadline has passed even before it really has. So even if you try to print your label on the last day it is often too late to do so (though there have been ways around that in the past). That is kind of a pain - they shouldn't put that notice up until midnight of the last day you have to ship. But as DudeImGodly said, that has nothing to do with them receiving/accepting the game anyway - it is just an arbitrary cutoff for you to start the shipping process.
 
[quote name='easper']I meant "hard seven days" in that if I submitted the trade last Tuesday at 8:00 am, I should have had it in transit by 8:00 am this morning. Instead, it will be picked up by UPS this afternoon. Still on April 30th, just later than the technical "deadline."

Anyway, I'm not worried. Good to know there is a 25 day window after the shipping deadline before the trade expires. You learn something new on CAG every day.[/QUOTE]

its not 25 days after the deadline, its 25 days from the moment you initiated the trade. Either way you should be good, and your circumstance is the complete norm.
 
So my trade-in tracking shows as "Out of Delivery" yesterday but never updated to "Received". The status is now shown "Processing". Does that mean it's already been received and UPS tracking is just messed up or delayed?
 
[quote name='kouleefoh']So my trade-in tracking shows as "Out of Delivery" yesterday but never updated to "Received". The status is now shown "Processing". Does that mean it's already been received and UPS tracking is just messed up or delayed?[/QUOTE]

If it switched to processing youre in good shape.

Lately theyve been very quick in processing gift cards, last week it was delivered in morning and I got credit later that day (has taken up to 3-4 days in the past)

Hopefully my 4/21 trade in gets the 20 dollar bonus
 
[quote name='FlyingMonkey9']If it switched to processing youre in good shape.

Lately theyve been very quick in processing gift cards, last week it was delivered in morning and I got credit later that day (has taken up to 3-4 days in the past)

Hopefully my 4/21 trade in gets the 20 dollar bonus[/QUOTE]
Thank you. It was switched to processing yesterday but still processing today. Hopefully it'll be done today and I'll get $20 bonus to order Soul Sacrifice.
 
I'm shocked at two things.

1) They were damn fast at processing my trade in, as it was in process for less than a day.

2) I sent in barely over $20 worth of stuff for the +$20 promotion. I put in a number of older games, including a PS1 with a scratched (yet playable) disc and sorta wrecked case. After I sent it I was concerned they'd reject it and kill the promo, but instead they upgraded the game from acceptable to good!
 
[quote name='HitmanPham']Got my promo for All Stars battle royale ;) Quick question though... Will the credit work for a PSN card?[/QUOTE]

Put one in your cart and see - don't have to check out all the way to find out.

I just got my credit and $20 promo today. I used it to preorder Animal Crossing 3DS.

That was one of the fastest trade-ins I've ever done at Amazon. I mailed it last Tuesday and it was credited this Wednesday. Usually UPS takes about that long just to ship it (from the West Coast) and then the third-party processor spends a few days sitting on it. But yeah, the biggest difference is the quicker processing time - was about a day in my case (receipt shows Tuesday afternoon, credit came Weds mid-day). My wife still has a trade to clear (and I need to figure out how to spend that $20 promo) but at least mine went smoothly.
 
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[quote name='HitmanPham']Got my promo for All Stars battle royale ;) Quick question though... Will the credit work for a PSN card?[/QUOTE]

If you're asking about the insta-buy PSN digital code from amazon, my gut says 'no'. If you're talking about a physical card, my gut still says 'no' but you can test it yourself.
 
No go on the insta buy PSN card. Apparently you can't use any sort of amazon credit towards one of those. Must use a credit card much like paying for the annual prime membership :/
 
[quote name='HitmanPham']Got my promo for All Stars battle royale ;) Quick question though... Will the credit work for a PSN card?[/QUOTE]
Tried, doesn't work.
 
[quote name='kouleefoh']o gosh, Amazon claimed my Sly Cơper: Thieves in Time was the "wrong item" and sent it back. What the hell?![/QUOTE]

weird, they took mine. was there anything wrong with it?
 
[quote name='HitmanPham']No go on the insta buy PSN card. Apparently you can't use any sort of amazon credit towards one of those. Must use a credit card much like paying for the annual prime membership :/[/QUOTE]

By insta-buy you mean one where they give you a code, right? That sort of makes sense I guess. But it might be different for the physical cards (if they even sell those).

[quote name='hotpocket']Does Amazon email you once your trade in has been processed?[/QUOTE]

Yep, the subject line is "Your Amazon Marketplace Trade-In Has Been Received" (followed by your trade-in number). It will tell you the condition and the amount of the deposit (if it was accepted). It should also have the $20 bonus promo info on it if your initial trade-in indicated that promo (ie, you didn't do it the first day last Sunday).
 
[quote name='highoffcoffee496']weird, they took mine. was there anything wrong with it?[/QUOTE]
Nope, I bought it from Amazon too, a few months ago. =/

I better not receive the "wrong item" when they send it back to me. Contacting CS now to see if there's anything can be done but i doubt it.
 
this was my first time trading anywhere and i was a little apprehensive but i received my deposit today (sent in last tues).

sent in time crisis razing storm and metal gear solid hd collection and was nervous about the latter 'cause the last three numbers were different.

thanks for all the helpful posts in this thread, espcially io's, about entering the upc and trying to call up the game.
 
[quote name='HitmanPham']No go on the insta buy PSN card. Apparently you can't use any sort of amazon credit towards one of those. Must use a credit card much like paying for the annual prime membership :/[/QUOTE]

Read the fine print. It'll go to the order page and apply any credit you have first.

Source: Me. I did this, after asking Amazon CS first. It's there when you setup a credit card, too.
 
[quote name='io']By insta-buy you mean one where they give you a code, right? That sort of makes sense I guess. But it might be different for the physical cards (if they even sell those).



Yep, the subject line is "Your Amazon Marketplace Trade-In Has Been Received" (followed by your trade-in number). It will tell you the condition and the amount of the deposit (if it was accepted). It should also have the $20 bonus promo info on it if your initial trade-in indicated that promo (ie, you didn't do it the first day last Sunday).[/QUOTE]

What was wrong with submitting the trade on the Sunday (4/21)? That's when I submitted my trade and I didn't get the promo. I thought I should have though?
 
[quote name='whitereflection']Amazon didn't have the promotion fully up and running then. You will gave to contact customer support for your issue now.[/QUOTE]

Pain in the ass...hope complaining doesn't get me banned lol
 
Ha, so my tiger woods 14 and army of two got denied as incorrect item, even though both were purchased from amazon. Sent an email to CS complaining, and just got the response,

I'm sorry to hear about this.

I can understand that your trade in was returned even though the item sent for trade was correct.

If you wish to re-submit your trade after it's been returned, please complete a new trade-in submission here:

http://www.amazon.com/tradein

---
How the hell does that offer any assistance? I guess Ill try again at a time when Ill have better luck at getting an american support person.
 
[quote name='edson13']Ha, so my tiger woods 14 and army of two got denied as incorrect item, even though both were purchased from amazon. Sent an email to CS complaining, and just got the response,

I'm sorry to hear about this.

I can understand that your trade in was returned even though the item sent for trade was correct.

If you wish to re-submit your trade after it's been returned, please complete a new trade-in submission here:

http://www.amazon.com/tradein

---
How the hell does that offer any assistance? I guess Ill try again at a time when Ill have better luck at getting an american support person.[/QUOTE]
I had the same problem. I did customer service chat. The person offered to give me $10 promo credit and ask me to re-submit. I then let him know about the $20 extra promo bonus and the rep promised to follow up with me after my re-submited trade-in gets accepted and apply an extra $20 credit. The original trade-in value is $21.85 and the current value is $15.85, but the $10 applied credit made up for it. So I took the offer.

It seems like a reasonable offer to me even though it's a hassle to wait for my game back, and then try to send it out again. Hopefully it'll get accepted this time around.
 
[quote name='edson13']Ha, so my tiger woods 14 and army of two got denied as incorrect item, even though both were purchased from amazon. Sent an email to CS complaining, and just got the response,

I'm sorry to hear about this.

I can understand that your trade in was returned even though the item sent for trade was correct.

If you wish to re-submit your trade after it's been returned, please complete a new trade-in submission here:

http://www.amazon.com/tradein

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How the hell does that offer any assistance? I guess Ill try again at a time when Ill have better luck at getting an american support person.[/QUOTE]

In their defense, they don't have to do anything. They can reject your trade it for whatever reason they want. Just because you send everything as described it doesn't mean that they have to accept it. If you're looking for a guaranteed thing, then hit up Gamestop.
 
[quote name='lnknprk']In their defense, they don't have to do anything. They can reject your trade it for whatever reason they want. Just because you send everything as described it doesn't mean that they have to accept it. If you're looking for a guaranteed thing, then hit up Gamestop.[/QUOTE]

And in my defense, I should expect better service. I submitted everything under their terms, I took the time and money to package everything and drive to the UPS store. If they had the reputation of denying items for no reason, then obviously they wouldnt be very successful. Its not like I took advantage of a glitch price.
 
Well spoken. Amazon's service is getting worse these days. You're going to need to get another representative on chat and the new one hopefully will try to do something.
 
[quote name='edson13']And in my defense, I should expect better service. I submitted everything under their terms, I took the time and money to package everything and drive to the UPS store. If they had the reputation of denying items for no reason, then obviously they wouldnt be very successful. Its not like I took advantage of a glitch price.[/QUOTE]

I'm just saying that that's the risk you take with trading in stuff to Amazon. You're also getting angry at customer support for not doing more when there's no issue to really fix. Item was rejected. You will get it sent back. You can keep trying to deal with customer support hoping to at least get them to honor the initial trade in value so that you can attempt to trade it in again, or even better, get some promo credit for your trouble.

I myself have had an item rejected for a BS reason. It was a tablet with a very high trade-in value. Right after I traded it in the trade-in value tanked. I'm talking tanked in terms of how Gears of War: Judgment was 38 bucks one day, then 25 cents the next. Surprise, surprise, they rejected it for the reason "damaged accessory." There was nothing wrong with it when I got it back. It didn't even look like they took anything out of the box to check it. I wouldn't say they have a repuation of rejecting items for no reason, but it happens.
 
I sent in my HP Touchpad, marked it as Like New, I'd say in reality it's Very Good. I sent it in with OG box, and charger, it's been completely wiped, there's litterally nothing wrong except surface scratches on the back. So I get the order processed and I mark it as Do Not Return thinking worst case scenario they'll mark it as good. Because at worst it's in very good condition if they still had it.

It gets marked down all the way to acceptable. It doesn't even make sense. Last time I allow them to downgrade anything.
 
Always ALWAYS have the item sent back. It's free. There is no reason you should be allowing them to do any sort of garbage like that.

Also, with things like this, be cautious. Optimism usually backfires on you when doing a trade-in. Especially with this, it's best to be pessimistic. Hoping/predicting what they'll think is good, but try to think of it as "What's the worst condition they could grade it?"

And again, unless it's worth 25 cents, make them send it back.
 
[quote name='DudeImGodly']I sent in my HP Touchpad, marked it as Like New, I'd say in reality it's Very Good. I sent it in with OG box, and charger, it's been completely wiped, there's litterally nothing wrong except surface scratches on the back. So I get the order processed and I mark it as Do Not Return thinking worst case scenario they'll mark it as good. Because at worst it's in very good condition if they still had it.

It gets marked down all the way to acceptable. It doesn't even make sense. Last time I allow them to downgrade anything.[/QUOTE]

I would complain to Amazon's customer service. I'm guessing you lost a fair amount in that downgrade?

Also, dualedge2 is right -- NEVER let them downgrade. They're going to take the opportunity to make "adjustments" that benefit them in the cost department.
 
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