Amazon Trade-In FAQ 5.0

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handsomepete

handsomepete

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Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes. - Indigo_Streetlight
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Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:

-- BlueLobstah

-- CheapAssGamer

THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.
Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
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GENERAL FAQ (Updated 12/26/2012)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Post away!

 
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handsomepete said:
Finally tanked down to $25. My only regret is not thinking to pull and sell the day one dlc codes before sending these off to amazon, but at least it should make whoever buys them off AWD happy. Without the code isn't it just the exact same as the vanilla version with a shinier case?
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Yeah just a nice case. Unfortunately, who ever gets mine will get a used code :(
I actually like the case, but since I couldn't get a price adjustment at BB. I decided to just grab a regular one and take the extra $14.

edit- they completely removed the day one edition from AMZ, $25 is the regular. I hope that doesn't screw up anything when they receive it.
 
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Wow ok this is weird. Like I posted above Forza 5 Day One was removed. When I print out the shipping label for Forza, there is nothing next to item stating what's being traded in. When I go to trade in account, it only shows the Forza 5 Day One Picture, no link to the item, or no sku. Crazy, hope it doesn't get rejected.
 
yeah crap that's not a good sign. 

i printed out and mailed out my copies to Amazon earlier this week already so I'm hoping the grader has some picture reference to go off of.  i hope the delisting is a one time random issue and not some new way to handle trades that get too many copies locked in for trades in a day. 
 
Both of my trades ins from the past week are being sent back to me.  They arrived at the place, then 30 minutes later headed right back out.  Seems strange...  One group was DVD Box set that was sealed, so I have no idea why they would send that back.  The other was games.  Both were shipped before the deadline as well.

 
Hades79 said:
Both of my trades ins from the past week are being sent back to me. They arrived at the place, then 30 minutes later headed right back out. Seems strange... One group was DVD Box set that was sealed, so I have no idea why they would send that back. The other was games. Both were shipped before the deadline as well.
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when did you send it originally?

 
kickrockz713 said:
Wow ok this is weird. Like I posted above Forza 5 Day One was removed. When I print out the shipping label for Forza, there is nothing next to item stating what's being traded in. When I go to trade in account, it only shows the Forza 5 Day One Picture, no link to the item, or no sku. Crazy, hope it doesn't get rejected.
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Same here. :pray:

 
Have any of you had this issue before?

I sent out a few games last week (well before any expiration dates for the trades), making sure to use the correct shipping labels and have each package scanned at the UPS location where I dropped them off, but when I go to check their tracking status, there's nothing beyond the standard "Shipment created" from when I initiated the trade-in. Also, entering the tracking numbers at UPS.com doesn't show anything more than the initial label creation message. I've had one instance where a package wasn't scanned at the location where I left it, but it was eventually scanned during the shipping process and made it to Amazon without any problems; this is different because I know the packages were scanned (I even asked for a receipt to ensure that they were all scanned).

Do I have anything to worry about? Is this just me panicking for no real reason?

 
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Bioshock Infinite PC Download is on the list for the trade $10 get $10 credit and it's only $9.99 right now. Should be free with credit. 

EDIT- I just tried this and don't know if it worked or not, I checked a few days ago and I had a $10 promo on my account. I tested it by putting one of the games on the list in my cart and on the final checkout page it took $10 off right away but I never completely checked out. Now on my order details for Bioshock PC download, it is showing $9.99 for my order total. 

Edit 2- It didn't work, I see the $9.99 charge on my bank account and I re tried seeing if the $10 would come off automatically from a physical game on the list and my credit is not there.

 
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That Buy & Download button always freaks me out as I forget if I get to see where the monies will come from before committing to the transaction.

 
SadPanda99 said:
That Buy & Download button always freaks me out as I forget if I get to see where the monies will come from before committing to the transaction.
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The thing is I don't know where the promo credit went, I never used it and it expires 1/31/2014 and it was for sure on my account a couple days ago.

 
Can anyone who has the $10 promo credit check and see it is still on your account? The person I talked to on the phone says it looks like it expired on 12/31 even though it's supposed to be 1/31. Anyway they just gave me a new $10 credit to be used on anything. 

 
Vigilante said:
Have any of you had this issue before?

I sent out a few games last week (well before any expiration dates for the trades), making sure to use the correct shipping labels and have each package scanned at the UPS location where I dropped them off, but when I go to check their tracking status, there's nothing beyond the standard "Shipment created" from when I initiated the trade-in. Also, entering the tracking numbers at UPS.com doesn't show anything more than the initial label creation message. I've had one instance where a package wasn't scanned at the location where I left it, but it was eventually scanned during the shipping process and made it to Amazon without any problems; this is different because I know the packages were scanned (I even asked for a receipt to ensure that they were all scanned).

Do I have anything to worry about? Is this just me panicking for no real reason?
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i never had that happen before, but since you had it scanned at the ups location with receipts. you should be fine.

Edit: the only thing i had happen to me , was my shipping package was stuck on Package received by carrier status for more than 5 days, before it actually updated to something different.

 
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atc250es said:
Can anyone who has the $10 promo credit check and see it is still on your account? The person I talked to on the phone says it looks like it expired on 12/31 even though it's supposed to be 1/31. Anyway they just gave me a new $10 credit to be used on anything.
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Thanks for telling me, mines is gone too but I didn't realize it was suppose to end on the 31st of this month.

 
After your trade-in was accepted, how long did it take to get your promo code?

I shipped my trade-ins on the 18th, but they just got graded today.

Should I talk to customer service or wait a day or two to see if the promo code goes through?

Thank you

 
nonsomniac said:
After your trade-in was accepted, how long did it take to get your promo code?

I shipped my trade-ins on the 18th, but they just got graded today.

Should I talk to customer service or wait a day or two to see if the promo code goes through?

Thank you
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You can check the status on your trade-in page. It will say Promotions: Eligible for 1 promotion. Then you click on that and it shows you the status. Mine says promotion applied.

 
Vigilante said:
Have any of you had this issue before?

I sent out a few games last week (well before any expiration dates for the trades), making sure to use the correct shipping labels and have each package scanned at the UPS location where I dropped them off, but when I go to check their tracking status, there's nothing beyond the standard "Shipment created" from when I initiated the trade-in. Also, entering the tracking numbers at UPS.com doesn't show anything more than the initial label creation message. I've had one instance where a package wasn't scanned at the location where I left it, but it was eventually scanned during the shipping process and made it to Amazon without any problems; this is different because I know the packages were scanned (I even asked for a receipt to ensure that they were all scanned).

Do I have anything to worry about? Is this just me panicking for no real reason?
Click to expand...

Yes, it happened to my Disney Sing It game. The "Track Package" button is gone. I also have a problem printing that label. When I click on the "Print Shipping Label" button, the page it takes me to is the standard print page. But the "Print" button is replaced with a "Sorry, there was a problem Try again to print shipping label" I haven't shipped it yet so I don't know what the result is. The value dropped, so I won't cancel this and I'll just send it in like normal.

 
Green Card200 said:
You can check the status on your trade-in page. It will say Promotions: Eligible for 1 promotion. Then you click on that and it shows you the status. Mine says promotion applied.
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Thank you. I checked and it said "promo applied". I checked my promo balance and it wasn't there. Then, I went up to the final screen before purchase with Tearaway and there was no discount.

I sent a customer service email. Hopefully, I'll get the $10 toward anything credit. I had been hoping to get Tearaway for $10, but at this point it would depend on another sale. So, this might have actually worked out better despite the added hassle.

 
I just checked and it shows I got the credit with my trade but it's not working if I do and they don't make it so you can actually know what active promos you have on your account.
 
I just had a trade-in processed today that it says qualified for the $10 promo, but it's not working. At checkout it says "promotion applied" but doesn't actually deduct anything. Will probably wait and see if they get this straightened out on their own before inquiring.

 
I was hoping to use that $10 tradein promo towards The Last of Us.  They bumped up the price to $43 from $35.  Don't know if I will get the promo or not.  Maybe I will have to wait for the GOTY edition.  If I can get that $10 promo then I want to get the game now.

 
Add me to the missing $10 promotion list. I'm not worried about since I have everything already except Tearaway. Now if that goes on sale for $20 again then I'll be pissed.
 
kickrockz713 said:
Add me to the missing $10 promotion list. I'm not worried about since I have everything already except Tearaway. Now if that goes on sale for $20 again then I'll be pissed.
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I went to my trade-in account and selected the trade that got the $10 credit. When I looked at the restrictions it says it must be used by 12/31. I am not sure if it used to say 1/31 or not, but this is what it says now. Are people getting this promotion confused with the $5 off for buying a digital game that expires on 1/31? Either way, I am not too bummed. The Tearaway price went up before I got the $10 off and everything else was too expensive. The only game that was kinda worth the price IMO was Rayman Legends for the Vita at $25.

 
Dragunz said:
Oh crap, did they take Forza 5 Day One Edition off as a listing? I went to go re-submit today and I can't find it anywhere.
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Looks that way. People like me and kickrockz are hoping they won't outright reject the copies we already locked in because the listing is gone.
 
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So whats going on here?

January 3, 2014 1:56 PM League City, TX, US Returning to seller
January 3, 2014 1:56 PM League City, TX, US Package received by carrier
December 31, 2013 3:55 AM USShipment created

Should I go back to the UPS Store and get it or does this sometimes happen and its still on the way to AMZ?
I guess its nothing, just checked UPS tracking on their site and no mention of return to seller.
 
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kickrockz713 said:
So whats going on here?
January 3, 2014 1:56 PM League City, TX, US Returning to seller
January 3, 2014 1:56 PM League City, TX, US Package received by carrier
December 31, 2013 3:55 AM USShipment created
Should I go back to the UPS Store and get it or does this sometimes happen and its still on the way to AMZ?
I guess its nothing, just checked UPS tracking on their site and no mention of return to seller.
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For whatever reason, people including myself, have seen that. Just another way of saying it's heading to Amazon.
 
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Uso said:
Did it really happened before? When I tried to print out my label today. The name of game and upc are removed on the label. This is the first time I see this crap.
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I thought handsomepete meant that in the past, stuff has vanished from Amazon while trades are already in transit and still been accepted. I could be wrong, though.

 
Have you guys been sending in just the games for CE? I received acceptable regular edition games (BAO, Ghosts) with the "Missing Items" sticker but they were all LN, complete.

 
Vigilante said:
I thought handsomepete meant that in the past, stuff has vanished from Amazon while trades are already in transit and still been accepted. I could be wrong, though.
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If anything it seems like even if things go sideways with the trade this is a very acceptable reason to complain. But yeah, I meant that things have been delisted before and turned out OK when they arrived. Hope it works out for everyone!
 
I have a lovely issue from Amazon again. I shipped a game last month and it arrived on the 10th. Processed for a while, or whatever, I don't really remember. It was rejected and it has yet to come back to me. Like last time I opened a chat to get my credit. I got Nirmal on the line. Yes, before anyone asks, he was just as annoying as the one from Garfield. Here is the super-fun conversation I had from this guy that makes me strongly believe he moonlightes as a Nigerian prince.

Initial Question: Item I traded in was rejected but not returned to me.

03:43 AM(GMT) Nirmal(CSA): This is Nirmal from Amazon.


Hi,AzureFlame.
03:43 AM(GMT) AzureFlame: Hello, Nirmal.
03:44 AM(GMT) Nirmal(CSA): I'm sorry to hear about this AzureFlame.
Can you confirm your order number, please?


03:45 AM(GMT) AzureFlame: It was a trade-in. I just have the trade-in ID. It's TRN-0106589-0045013.
03:45 AM(GMT) Nirmal(CSA): Thanks for your order number.
Let me check that for you.

03:48 AM(GMT) Nirmal(CSA): I checked and see that you have described the description which is not matching to the item you sent and its condition.
03:49 AM(GMT) Nirmal(CSA): I'm sorry about this AzureFlame.
03:50 AM(GMT) AzureFlame: Sure, it's fine. What can be done about this?
03:51 AM(GMT) Nirmal(CSA): Please provide the correct description and send the correct item AzureFlame. Surely you item will be okay for trade in.
Thank you for your patience and understanding.
03:52 AM(GMT) AzureFlame: No, that isn't the issue. I understand the item was rejected. But it was not returned to me. The item I sent in about a month ago has not been given back to me.
03:53 AM(GMT) Nirmal(CSA): Please provide the order number.
03:53 AM(GMT) AzureFlame: I just did. It's TRN-0106589-0045013
03:54 AM(GMT) Nirmal(CSA): I'm referring to the item Xbox 360 Guitar Hero World Tour Guitar Kit AzureFlame.
It has been returned.
03:56 AM(GMT) AzureFlame: It hasn't been returned. I checked the page with the tracking numbers. It was delivered to Amazon, but not returned. I have been given no tracking number for the return and I have not received it yet.
03:56 AM(GMT) Nirmal(CSA): Thanks for explaining AzureFlame.
Let me check that for you.

04:00 AM(GMT) Nirmal(CSA): I checked and see that the package will be returned before January 15,2014.
Please wait until that AzureFlame.
04:01 AM(GMT) Nirmal(CSA): If the package doesn't arrive please contact surely we will help you.
04:02 AM(GMT) Nirmal(CSA): I hope we are connected.
04:03 AM(GMT) AzureFlame: It's already been three weeks since they got it. By this time, if the item has not been returned and I have no tracking number, then I am supposed to get the amount for the trade-in credited to me.
04:05 AM(GMT) Nirmal(CSA): I can understand your concern AzureFlame.
04:06 AM(GMT) Nirmal(CSA): But the item was received by us on Tuesday, December 17, 2013. And then it is processed and it is returned to you AzureFlame.
04:07 AM(GMT) Nirmal(CSA): It will be taking 30 days AzureFlame.
04:07 AM(GMT) AzureFlame: No, it was received on December 10, 2013.
04:08 AM(GMT) Nirmal(CSA): I checked from our end and see that it was delivered to us Tuesday, December 17, 2013.
04:09 AM(GMT) AzureFlame: I checked my tracking information and it said the item was delievered on Tuesday December 10, 2013 at 11:30 AM.
04:09 AM(GMT) Nirmal(CSA): I'm sorry about this confusion AzureFlame.
04:10 AM(GMT) Nirmal(CSA): Surely you will be receiving the package January 15,2014.
04:11 AM(GMT) Nirmal(CSA): If your not receiving the package please contact us surely we will provide the amount you mentioned for the product in the trade in AzureFlame.
Please don't worry about this.

After this, I just ended the chat. Should I try again with someone else. or just wait until the 15th?

tl;dr Item I sent in was rejected. Item was not sent back to me. Chatted with Amazon rep to get my credit. Rep was incompetent. Told me to wait until January 15th. What should I do?

 
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AzureFlame said:
I have a lovely issue from Amazon again. I shipped a game last month and it arrived on the 10th. Processed for a while, or whatever, I don't really remember. It was rejected and it has yet to come back to me. Like last time I opened a chat to get my credit. I got Nirmal on the line. Yes, before anyone asks, he was just as annoying as the one from Garfield. Here is the super-fun conversation I had from this guy that makes me strongly believe he moonlightes as a Nigerian prince.

Initial Question: Item I traded in was rejected but not returned to me.

03:43 AM(GMT) Nirmal(CSA): This is Nirmal from Amazon.


Hi,AzureFlame.
03:43 AM(GMT) AzureFlame: Hello, Nirmal.
03:44 AM(GMT) Nirmal(CSA): I'm sorry to hear about this AzureFlame.
Can you confirm your order number, please?


03:45 AM(GMT) AzureFlame: It was a trade-in. I just have the trade-in ID. It's TRN-0106589-0045013.
03:45 AM(GMT) Nirmal(CSA): Thanks for your order number.
Let me check that for you.

03:48 AM(GMT) Nirmal(CSA): I checked and see that you have described the description which is not matching to the item you sent and its condition.
03:49 AM(GMT) Nirmal(CSA): I'm sorry about this AzureFlame.
03:50 AM(GMT) AzureFlame: Sure, it's fine. What can be done about this?
03:51 AM(GMT) Nirmal(CSA): Please provide the correct description and send the correct item AzureFlame. Surely you item will be okay for trade in.
Thank you for your patience and understanding.
03:52 AM(GMT) AzureFlame: No, that isn't the issue. I understand the item was rejected. But it was not returned to me. The item I sent in about a month ago has not been given back to me.
03:53 AM(GMT) Nirmal(CSA): Please provide the order number.
03:53 AM(GMT) AzureFlame: I just did. It's TRN-0106589-0045013
03:54 AM(GMT) Nirmal(CSA): I'm referring to the item Xbox 360 Guitar Hero World Tour Guitar Kit AzureFlame.
It has been returned.
03:56 AM(GMT) AzureFlame: It hasn't been returned. I checked the page with the tracking numbers. It was delivered to Amazon, but not returned. I have been given no tracking number for the return and I have not received it yet.
03:56 AM(GMT) Nirmal(CSA): Thanks for explaining AzureFlame.
Let me check that for you.

04:00 AM(GMT) Nirmal(CSA): I checked and see that the package will be returned before January 15,2014.
Please wait until that AzureFlame.
04:01 AM(GMT) Nirmal(CSA): If the package doesn't arrive please contact surely we will help you.
04:02 AM(GMT) Nirmal(CSA): I hope we are connected.
04:03 AM(GMT) AzureFlame: It's already been three weeks since they got it. By this time, if the item has not been returned and I have no tracking number, then I am supposed to get the amount for the trade-in credited to me.
04:05 AM(GMT) Nirmal(CSA): I can understand your concern AzureFlame.
04:06 AM(GMT) Nirmal(CSA): But the item was received by us on Tuesday, December 17, 2013. And then it is processed and it is returned to you AzureFlame.
04:07 AM(GMT) Nirmal(CSA): It will be taking 30 days AzureFlame.
04:07 AM(GMT) AzureFlame: No, it was received on December 10, 2013.
04:08 AM(GMT) Nirmal(CSA): I checked from our end and see that it was delivered to us Tuesday, December 17, 2013.
04:09 AM(GMT) AzureFlame: I checked my tracking information and it said the item was delievered on Tuesday December 10, 2013 at 11:30 AM.
04:09 AM(GMT) Nirmal(CSA): I'm sorry about this confusion AzureFlame.
04:10 AM(GMT) Nirmal(CSA): Surely you will be receiving the package January 15,2014.
04:11 AM(GMT) Nirmal(CSA): If your not receiving the package please contact us surely we will provide the amount you mentioned for the product in the trade in AzureFlame.
Please don't worry about this.

After this, I just ended the chat. Should I try again with someone else. or just wait until the 15th?

tl;dr Item I sent in was rejected. Item was not sent back to me. Chatted with Amazon rep to get my credit. Rep was incompetent. Told me to wait until January 15th. What should I do?
Click to expand...
:rofl:

Wow.. just. LOL.

I would wait and chat with someone during US business hours. You will get someone more willing to help you, instead of repeating the same thing like a robot.

I think my favorite part was....

04:02 AM(GMT) Nirmal(CSA): I hope we are connected.

 
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Yeah, Amazon CS being an idiot. I get the same runaround sometimes from them, luckily not often. I find it best to just end the chat, and than report them when they email you about the chat.

 
I didn't notice anyone ever mention this before.

I sent in a package. Been sitting there for like 6 days or so and then they started the verifying process. Now it is expired.

So my page says verified/processed and expired. It doesn't say it was returned as of yet. I fired off an e-mail, but that is kind of a kick in the pants if it is returned because they sat on it for almost a week.

Just for the record, it was those 360 microphones. Ebay seller took forever to get them here. Bah

 
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Dokstarr said:
I didn't notice anyone ever mention this before.

I sent in a package. Been sitting there for like 5 days or so and now i says expired.

So my page says verified/processed and expired. It doesn't say it was returned as of yet. I fired off an e-mail, but that is kind of a kick in the pants if it is returned because they sat on it for almost a week.

Just for the record, it was those 360 microphones. Ebay seller took forever to get them here. Bah
Click to expand...
 
Dokstarr said:
I didn't notice anyone ever mention this before.

I sent in a package. Been sitting there for like 6 days or so and then they started the verifying process. Now it is expired.

So my page says verified/processed and expired. It doesn't say it was returned as of yet. I fired off an e-mail, but that is kind of a kick in the pants if it is returned because they sat on it for almost a week.

Just for the record, it was those 360 microphones. Ebay seller took forever to get them here. Bah
Click to expand...
I would give it a few more days before starting to worry. Remember the people who process the trade ins were off for the holidays, including New Year's Eve and New Year's day.

I had a trade in that was expired, because they did not get to process it before the holidays, but I got the credit yesterday.

 
I guess I will see. From customer service I just got generic response that items will be returned blag blah blah. I have another thing that probably expires in 2 or 3 days also sitting there.
 
Season 3 of a certain British show about a famously brilliant detective will premiere on 1/14 on PBS.  It's a TESTAMENT to the great cast that it's getting another season, I just wish I could watch it on my ps3.

 
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