Amazon Trade-In FAQ 5.0

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handsomepete

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Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes. - Indigo_Streetlight
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Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:

-- BlueLobstah

-- CheapAssGamer

THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.
Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
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GENERAL FAQ (Updated 12/26/2012)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Post away!

 
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Eternal Session said:
I need some advice. I have a trade that I submitted a few weeks ago. It is this one.

http://www.amazon.com/Xbox-360-250-GB-Hard-Drive/dp/B003C1VPEY/ref=sr_1_3?s=videogames&ie=UTF8&qid=1398379554&sr=1-3&keywords=xbox+360+250gb+hard+drive

The value is gone now, but I still have a value for $81. The thing is, mine is new. Should I send it in for that value or hold on to it? How much does that model usually sell for new? I am not looking to sell it, but I do not think I will ever use it either, so I wanted to see if I should send it in.
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from a quick eBay search of sold listings in new condition look like on eBay anywhere from $50 to $60 lately
 
Ok im mad. One of my Rock Band bundles was graded Acceptable. Keyboard came with box and the game was complete. Keyboard was bought "new" from Gamestop.

 
Abeja said:
Ok im mad. One of my Rock Band bundles was graded Acceptable. Keyboard came with box and the game was complete. Keyboard was bought "new" from Gamestop.
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Chat em up. And next time choose to have it returned and send it back to try again. (if the TiV is still there)

 
laundrymatt said:
And next time choose to have it returned and send it back to try again. (if the TiV is still there)
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I would disagree. Acceptable condition was still a profit on the keyboard bundles and you can just contact CS and complain for the difference like you said. There is no problem with complaining as long as you don't make a habit of it. I've personally never had Amazon downgrade something that didn't deserve to be downgraded, so I don't see complaints being a big issue.

If you choose the return option, the value could be tanked before you even send the package and by the time they return the item to you, the return window could be closed and you may be stuck with worthless stuff depending on what you're trading. Not worth the risk or hassle imo.

 
Konfusion said:
I would disagree. Acceptable condition was still a profit on the keyboard bundles and you can just contact CS and complain for the difference like you said. There is no problem with complaining as long as you don't make a habit of it. I've personally never had Amazon downgrade something that didn't deserve to be downgraded, so I don't see complaints being a big issue.

If you choose the return option, the value could be tanked before you even send the package and by the time they return the item to you, the return window could be closed and you may be stuck with worthless stuff depending on what you're trading. Not worth the risk or hassle imo.
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Yeah you're probably right, why I said it depends on what the TiV is. You could lock it back in when they send you the return notice if it's still there. But if the downgrade would be a loss or close to nothing you couldn't get it back, it's theirs. And as easy as a chat is and as lenient as the reps are, there will come a time when they say "sorry" and quote you a random policy of theirs.

 
doc_j88 said:
Haha I do the same

If a rare game doesn't have a cover I'll take a complete copy to kinkos and make quality prints of cover art and booklets

And boom like new status from acceptable
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You just go to a copy machine there, do it yourself, and then go pay? This a little different but I had a cover art on a flash drive and they wouldn't print it for me because of copy right.

 
laundrymatt said:
Chat em up. And next time choose to have it returned and send it back to try again. (if the TiV is still there)
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Yeah the Acceptable is alittle less than Like New but this should have been a Like New for 108 or even Very Good for 106. Not Acceptable at like $71
 
I have a Red 3DS XL that is like new in the original box with manuals and charger and stylus. I am, however, missing the AR cards and the 4 GB SD card. Is this an automatic rejection?

 
Abeja said:
Was there a USB Dongle in the Wireless Keyboards? Im so glad i got a "new" keyboard from Gamestop
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The ps3 version does at least.

Phrozenspite said:
people sent in just the game for guitar hero and some of the other bundles. most get rejected but some are accepted since technically an acceptable item can be missing accessories etc
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I'm one of the people who had them all rejected.

 
Phrozenspite said:
people sent in just the game for guitar hero and some of the other bundles. most get rejected but some are accepted since technically an acceptable item can be missing accessories etc
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I had all of mine accepted. Sometimes on the first shipment, sometimes on the third, but they are all being enjoyed by Noram.

 
I normally wouldn't have a problem with people doing these types of things, because if it happens at say, Gamestop....I can clearly look and see that "whoah, man, this shit aint got everything". But, with Amazon, and as a frequent shopper of AWD...this shit needs to stop. Amazon will pass that back to an unknowing customer, who will have to return, Amazon will relist it and sell it again, because that's what they do. Rinse and repeat. No win for anybody except the asshole who got the item accepted, knowing full well it was a dick move.

There's plenty of flip opportunities to go around, no need cutting corners.

 
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Lulgasms said:
Lmao you all do this shit. Let's buy pink xbox controller casings and trade them in -_-
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As I recall, only a handful of people did that. That deal was definitely wrong (imo) but it is still a controller that works so I didn't care too much about people doing that. This on the other hand isn't even the right product, just the right game. Both shady, this being more shady.

 
laundrymatt said:
I normally wouldn't have a problem with people doing these types of things, because if it happens at say, Gamestop....I can clearly look and see that "whoah, man, this shit aint got everything". But, with Amazon, and as a frequent shopper of AWD...this shit needs to stop. Amazon will pass that back to an unknowing customer, who will have to return, Amazon will relist it and sell it again, because that's what they do. Rinse and repeat. No win for anybody except the asshole who got the item accepted, knowing full well it was a dick move.

There's plenty of flip opportunities to go around, no need cutting corners.
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Then list them.

 
ThatOneGuyWho said:
As I recall, only a handful of people did that. That deal was definitely wrong (imo) but it is still a controller that works so I didn't care too much about people doing that. This on the other hand isn't even the right product, just the right game. Both shady, this being more shady.
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Which is acceptable for Amazon according to their rules so it's acceptable to me. I'd get in on this if my credit refund wasn't taking too long. I might have to file a claim to get enough money to quickly capitalize on this.

 
I'm not a flipper, I don't look for flips. But I could use both hands in counting the number of flips I've came across on CAG in the past 2-3 days, all readily available with no con-artistry involved. I'm not "withholding" anything, didn't mean it to sound like that. My comment to Matrix was more of a polite fuck  you, because I know what he's about after seeing parts of this thread.

 
laundrymatt said:
I'm not a flipper, I don't look for flips. But I could use both hands in counting the number of flips I've came across on CAG in the past 2-3 days, all readily available with no con-artistry involved. I'm not "withholding" anything, didn't mean it to sound like that. My comment to Matrix was more of a polite fuck you, because I know what he's about after seeing parts of this thread.
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shhhhhhhhh

 
I'm more interested in Amazon flips on the Amazon Trade In Thread than Best Buy, Walmart, or Gamestop flips from the past 2-3 days. I just like Amazon credit more because Amazon has stuff I want to buy like Warehouse Deals $276 PS4 consoles and my $76.19 Retron 5 preorder.

 
I understand that, that's why I didnt go into detail about the past few days flips, they weren't from Amazon. I only mentioned them when questioned about it. Not trying to stir up a pot of shit here, it just urks me what some people here will do to make a dollar. There's no need for all the shady stuff.

 
matrix9280 said:
Which is acceptable for Amazon according to their rules so it's acceptable to me. I'd get in on this if my credit refund wasn't taking too long. I might have to file a claim to get enough money to quickly capitalize on this.
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Actually Amazon says that they won't accept something if the tools needed for it to work isn't there. That's the reason my Wii's were rejected b/c it didn't have the power cord though it says it doesn't have to have all the cords.

This bundle needs the instrumentals for it to work "as a bundle". But yeah, an employee might give you acceptable though they shouldn't for it being the "incorrect item" or "bundle does not work".

 
ThatOneGuyWho said:
Actually Amazon says that they won't accept something if the tools needed for it to work isn't there. That's the reason my Wii's were rejected b/c it didn't have the power cord though it says it doesn't have to have all the cords.

This bundle needs the instrumentals for it to work "as a bundle". But yeah, an employee might give you acceptable though they shouldn't for it being the "incorrect item" or "bundle does not work".
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  • Video Game - Not Acceptable Eligibility Criteria
  • Game does not play perfectly
  • Disc is cracked
  • Marked Not for Resale (or is otherwise marked not for sale)
As long as those things apply Amazon by their rules should accept the game.

 
That isn't the full list though... One's I've gotten and seen others with (that I remember).

  • Incorrect edition
  • Console does not work (this is the one that didn't come with the power cord)
  • Bundle does not work (this didn't come with the power cord nor game | Mart Kart Wii bundle)
  • Original packaging missing
I'm sure there are plenty more that Amazon does not advertise but can make your item get denied.

 
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I was looking forward to getting the borderlands 2 dlc for $20 from goty and flipping it for 13, getting all dlc in that bundle for $7. woot, tiv went up to 21.xx so im actually making a dollar and i get all that dlc. Gosh i love CAG

 
ThatOneGuyWho said:
That isn't the full list though... One's I've gotten and seen others with (that I remember).

  • Incorrect edition
  • Console does not work (this is the one that didn't come with the power cord)
  • Bundle does not work (this didn't come with the power cord nor game | Mart Kart Wii bundle)
  • Original packaging missing
I'm sure there are plenty more that Amazon does not advertise but can make your item get denied.
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Different criteria for different items. I wouldn't put it past Amazon to lie but from my experience when I followed the listed rules I got paid by them.

 
ThatOneGuyWho said:
That isn't the full list though... One's I've gotten and seen others with (that I remember).

  • Incorrect edition
  • Console does not work (this is the one that didn't come with the power cord)
  • Bundle does not work (this didn't come with the power cord nor game | Mart Kart Wii bundle)
  • Original packaging missing
I'm sure there are plenty more that Amazon does not advertise but can make your item get denied.
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Those reasons don't matter very much if their listed criteria on the website doesn't include them. 3 of your 4 listed reasons for denial don't matter according to Amazon's website...

Item may be missing or have irreparable damage to one or all of the following: original packaging, controller(s), bundled game(s), cables, user manual.

You can point to the list that's actually on their website when making your case to Amazon CS if they deny you Acceptable value. I'm not condoning trading in Rocksmith without the guitar, but I wouldn't just let Amazon make up reasons for denial that are easily proven wrong by things on their website. There are plenty of AWD horror stories that prove they will take incomplete/damaged items.

 
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I woke up from a sound sleep just to roll my eyes at this stupid argument again. people that are comfortable enough to argue in favor of doing dumb shit like that in public won't be dissuaded just because you argued against it. it'd be nice if everyone would just shut the fuck up about it.
 
laundrymatt said:
I normally wouldn't have a problem with people doing these types of things, because if it happens at say, Gamestop....I can clearly look and see that "whoah, man, this shit aint got everything". But, with Amazon, and as a frequent shopper of AWD...this shit needs to stop. Amazon will pass that back to an unknowing customer, who will have to return, Amazon will relist it and sell it again, because that's what they do. Rinse and repeat. No win for anybody except the asshole who got the item accepted, knowing full well it was a dick move.

There's plenty of flip opportunities to go around, no need cutting corners.
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that is why you dont buy "acceptable" rated items from AWD, because they will be missing things, that is why they are rated acceptable.

 
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