Amazon Trade-In FAQ 6.0

DealSeeker2U

DealSeeker2U

Banned
Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

Where do I trade in video games on Amazon?

On the Amazon Video Game Trade-In Store or on all (desktop) video games product detail pages. Customers can find the trade-in feature right below the price and above the platform selection on all desktop video games product detail pages while shopping for new video games.

-- FAQ

-- BlueLobstah

-- CheapAssGamer

THANKS TO HANDSOMEPETE, DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.

Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
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GENERAL FAQ (Updated 1/18/2015)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What are Amazon's T&Cs for trade-ins?

Trade-In Program Terms & Conditions


 
  • Your participation in the trade-in program (the "Program") is subject to the terms and conditions stated below, Amazon.com's Conditions of Use and Privacy Notice, and all rules and policies for the Program included on Amazon.com, including those stated in Frequently Asked Questions and Help pages (collectively, "Program Terms").
  • Items you submit for trade-in using the Program must be shipped only from the United States or APO/FPO, and you must have a physical address or P.O. Box located in the United States or APO/FPO. Products shipped from outside the United States or APO/FPO may not be accepted or returned.
  • Items you submit for trade-in using the Program are subject to acceptance by us, and may be purchased by us or a third-party merchant participating in the Program.
  • Items we accept will be purchased from you and you will be paid for the items with an Amazon.com Gift Card(s) issued for the value of your trade-in. Amazon.com Gift Cards are subject to the Amazon.com Gift Card Terms & Conditions. The Amazon.com Gift Card(s) will be deposited directly into your Amazon.com account. You will not be entitled to any other payment for items you submit for trade-in using the Program.
  • You represent and warrant that you have the legal right to sell all items you submit for trade-in using the Program, that the items are not counterfeit or stolen, and that your submission of them complies fully with the Program Terms. We may use a stolen goods database to determine if submitted items were ever reported stolen.
  • The items you submit must meet the Product Condition Criteria, as determined by us in our sole discretion, or such items will be rejected. Rejected items will be subject to the Rejected Items terms and conditions below.
  • Prior to choosing a condition for your item, you must review the condition description presented to you during the trade-in submission process, inspect your item thoroughly and ensure that it meets the condition criteria you specify. We will inspect your item against the same condition criteria.
  • We cannot confirm the trade-in value (TIV) of an item until We receive your trade-in. Despite our best efforts, a small number of the items in our catalog may display an inaccurate TIV. If the correct TIV of an item is lower than the stated TIV, we may, at our discretion, either contact you for instructions on whether you wish to submit the trade-in at the correct TIV or cancel your trade-in and notify you of such cancellation. If your trade-in is cancelled due to an incorrect TIV, we will return the item to you at no additional cost. You will not receive any payment for the returned item.
  • We reserve the right to cancel any trade-in in our sole discretion, including without limitation if certain quantity limits are reached. If we cancel a trade-in that you have already shipped, we will return the item to you at no additional cost. You will not receive any payment for a canceled trade-in.
  • We may terminate your participation in the Program at any time in our sole discretion, including without limitation if you submit items for trade-in that do not meet the condition criteria you specify or are counterfeit or stolen.
  • We may revise the Program Terms at any time and may suspend or terminate the Program at any time without notice to you.
 
Rejected Items
  • Items are inspected upon receipt using the Product Condition Criteria, as determined by us in our sole discretion. Items failing to meet the Product Condition Criteria will be rejected ("Rejected items"). You will not receive any payment for Rejected Items.
  • We will not return the following Rejected Items to you: Lost, Undeliverable, or Counterfeit items. We will dispose of Undeliverable items in our sole discretion.
    "Lost" items are items that are lost in transit.
  • "Undeliverable" items are items that were rejected and returned to you, but were returned by the carrier back to us as undeliverable.
  • "Counterfeit" items are items that match the exact version displayed in the Trade-In store, but are counterfeit reproductions of the originals.

[*]We may, in our sole discretion, dispose of or return to you the following Rejected Items: Extra, Damaged, Incorrect, or Incomplete items.
  • "Extra" items are items received by us but not on the trade-in list.
  • "Damaged" items are items that match the exact version displayed in the Trade-In store but are not in any acceptable condition.
  • "Incorrect" items are items that do not match the exact version displayed in the Trade-In store.
  • "Incomplete" items are items that are missing any required components, as specified in the Condition Criteria (like CD-ROMs) that were included in the original item.

[*]We may, in our sole discretion, accept Incorrect items for trade-in. If the Incorrect item is eligible for trade-in, we may provide you with an Amazon.com Gift Card(s) in the amount of the TIV for the Incorrect item instead of disposing of or returning the Incorrect item to you.
[*]We will return the following Rejected Items to you: Downgraded items.
  • "Downgraded" items are items that are graded in a lower acceptable condition than what was specified during the submission.

[*]However, if the item was Downgraded to a lower condition that is still eligible for trade-in, and you opted to receive the TIV for the lower condition when you selected the return option, then you will receive an Amazon.com Gift Card(s) in the amount of the TIV for the lower condition instead of receiving the item back from us. Rejection reasons and return package tracking progress can be viewed from Your Trade-In Account .
[*]In addition, we may not return items to you if the number of Rejected Items received from you reaches a limit that is determined by us in our sole discretion.
 
Instant Payment
  • If you are eligible for and choose to participate in Instant Payment, you will receive Amazon.com Gift Card(s) in the amount of the TIV at the time you initiate a trade-in.
  • Your participation in Instant Payment is subject to these terms and conditions, as well as the Program Terms.
  • Eligibility for Instant Payment is determined at our sole discretion and may change at any time without notice.
  • Instant Payment may be offered on eligible trade-ins and you have the option to accept or reject this option for a trade-in. Once your choice is made for a particular trade-in, it cannot be changed.
  • Instant Payment requires you to select a valid payment method which you have the legal right to use. Once the payment method is selected for a particular trade-in, it cannot be changed
  • If you selected Instant Payment and we have delivered you an Amazon.com Gift Card(s) in the amount of the TIV, then you authorize us to:
    charge your payment method for the Amazon.com Gift Card(s) if you cancel the trade-in;
  • charge your payment method for the Amazon.com Gift Card(s) if no items are received within 25 calendar days;
  • charge your payment method for the Amazon.com Gift Card(s) issued for any Rejected item, unless the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option; and
  • charge your payment method for the Amazon.com Gift Card(s) less an amount equal to the actual TIV for the trade-in product determined in the grading process if the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option.

[*]We will not be liable for any charges, interest, or other fees incurred by you due to the need to charge your payment method for the Amazon.com Gift Card(s).
[*]In the event your payment method must be charged but the transaction cannot be completed successfully, we reserve the right to pursue any available remedies.
[*]We may limit or restrict the number and amount of Instant Payment trade-ins you can place in our sole discretion, including under the following scenarios:
  • You have Instant Payments outstanding
  • Your payment method failed validation
  • We were unable to charge your payment method successfully
  • Any abuse of this program

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

 

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Carry on! :)

 
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Upvote 0 Downvote
sladeums said:
3DS Pull & Go Folio
Blue - (LN) $23.36 (G) $22.06 (A) $19.47
http://www.amazon.com/Nintendo-3DS-Pull-Go-Folio-Blue/dp/B004KPBHKS
Black - (LN) $23.98 (G) $22.65 (A) $19.99
http://www.amazon.com/Nintendo-3DS-Pull-Go-Folio-Black/dp/B004KPH7TS

think these are the ones that are $9.99 at GameStop
http://www.gamestop.com/nintendo-3ds/accessories/3ds-pull-go-folio/89907
Click to expand...
2 out of 3 GameStops that I've checked so far had the Super Mario one. But I did happen to find a black one!!! The dream is alive!
 
jvang117 said:
2 out of 3 GameStops that I've checked so far had the Super Mario one. But I did happen to find a black one!!! The dream is alive!
Click to expand...
Did you check the UPC on yours? Mine is black with 0708056579135. It leads to another listing without the trade in value. The box looks exactly the same for both listings. Think I might just send it without the the outer box for $19.99 credit.

 
te619 said:
Did you check the UPC on yours? Mine is black with 0708056579135. It leads to another listing without the trade in value. The box looks exactly the same for both listings. Think I might just send it without the the outer box for $19.99 credit.
Click to expand...
Thanks for this! That $3 loss :(
 
So I had an old camcorder I bought 7 yrs ago when I worked at best buy and got a great deal on it. I used it twice for a couple of car shows so it was like new and put away. Last week I looked on Amazon and noticed I could still trade it in. Sent it off and I got $211.34!!! I checked it this morning and they updated it fast and now showing .25 trade in value. Putting this towards my X1

Sorry just a happy person right now.
 
Smokin Panda said:
So I had an old camcorder I bought 7 yrs ago when I worked at best buy and got a great deal on it. I used it twice for a couple of car shows so it was like new and put away. Last week I looked on Amazon and noticed I could still trade it in. Sent it off and I got $211.34!!! I checked it this morning and they updated it fast and now showing .25 trade in value. Putting this towards my X1

Sorry just a happy person right now.
Click to expand...
Grats. Now next time share that crazy value with the group too. ;)
 
Ahhh. Sorry still new to this trading thing. I thought it was the normal trade price. Didn't think they would drop the price unless it was some sort of error
 
I haven't traded in a console before so here's a newbie question for you guys.

I have a 4gb 360 I'm looking to trade in.  I remember that I purchased it in a kinect bundle.  I don't remember which bundle it was as the box, kinect, and games were sold shortly after purchase.

How do I find out which model matches the EAN specified under the trade-in details?

 
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I sent in a good copy of Blur with the return downgraded items option that was lowered to acceptable and rejected. A couple hours later I received another email saying it was accepted as good. I'm glad they took it but I thought that was odd. Maybe someone is auditing Ashley 2's graded items now.
 
Saw that Naruto Shippuden: Ultimate Ninja Storm Revolution standard edition on Xbox 360 had a trade-in value of $37.81 so I traded one it: yesterday it was rejected as being the wrong item (the only other edition is the day one edition which it wasn't). The first person I chatted with didn't care, and the second person I e-mailed just copied and pasted the trade-in FAQ. This morning, I found the 'Day One' edition listing on my own for $29.13. Even though I sent in the standard edition, it probably is the one they would have accepted.

Just giving a heads up in case anyone else was thinking of doing the same thing (I remembered it was on sale at Best Buy one time for less). The whole experience really soured my opinion of Amazon. Their customer service used to be great: the first time this happened, customer service promptly apologized and offered me a credit for the full amount of the trade-in. This time, they couldn't be bothered. I made a big mistake trading it in to them; bad enough it took nearly a week to process it, the 50% trade-in bonus at Best Buy will likely be done when I get it back.

 
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black_hand313 said:
Saw that Naruto Shippuden: Ultimate Ninja Storm Revolution standard edition on Xbox 360 had a trade-in value of $37.81 so I traded one it: yesterday it was rejected as being the wrong item (the only other edition is the day one edition which it wasn't). The first person I chatted with didn't care, and the second person I e-mailed just copied and pasted the trade-in FAQ. This morning, I found the 'Day One' edition listing on my own for $29.13. Even though I sent in the standard edition, it probably is the one they would have accepted.

Just giving a heads up in case anyone else was thinking of doing the same thing (I remembered it was on sale at Best Buy one time for less). The whole experience really soured my opinion of Amazon. Their customer service used to be great: the first time this happened, customer service promptly apologized and offered me a credit for the full amount of the trade-in. This time, they couldn't be bothered. I made a big mistake trading it in to them; bad enough it took nearly a week to process it, the 50% trade-in bonus at Best Buy will likely be done when I get it back.
Click to expand...
Maybe it is good I forgot to buy it then. I went to grab them from Best Buy the next day and saw the price had gone back up.

That sucks. I've pretty much stopped trading in things to Amazon that don't net big positive returns since it is not worth it to get trounced on most of the stuff.

 
Last week I found a 360 WWE brawlpad brand new in the packaging at a local shop.  Amazon had a high trade in value so I locked it in.  I figured if anything it may get dropped to 'good' because of Ashley #2....well I just got the email...

ACCEPTABLE

For a brand new sealed controller.  What the flying fuck.

 
black_hand313 said:
Saw that Naruto Shippuden: Ultimate Ninja Storm Revolution standard edition on Xbox 360 had a trade-in value of $37.81 so I traded one it: yesterday it was rejected as being the wrong item (the only other edition is the day one edition which it wasn't). The first person I chatted with didn't care, and the second person I e-mailed just copied and pasted the trade-in FAQ. This morning, I found the 'Day One' edition listing on my own for $29.13. Even though I sent in the standard edition, it probably is the one they would have accepted.

Just giving a heads up in case anyone else was thinking of doing the same thing (I remembered it was on sale at Best Buy one time for less). The whole experience really soured my opinion of Amazon. Their customer service used to be great: the first time this happened, customer service promptly apologized and offered me a credit for the full amount of the trade-in. This time, they couldn't be bothered. I made a big mistake trading it in to them; bad enough it took nearly a week to process it, the 50% trade-in bonus at Best Buy will likely be done when I get it back.
Click to expand...
My ps3 version was just marked accepted.
 
irishsoccermbw said:
Last week I found a 360 WWE brawlpad brand new in the packaging at a local shop. Amazon had a high trade in value so I locked it in. I figured if anything it may get dropped to 'good' because of Ashley #2....well I just got the email...

ACCEPTABLE

For a brand new sealed controller. What the flying fuck.
Click to expand...
That happened to me a long time ago, but instead of a controller it was a tablet. and the difference in value was about $70 from good to acceptable. The most AMZ can do is basically give you like a $30 credit.

 
BrianJason said:
My ps3 version was just marked accepted.
Click to expand...
Really bizarre (but awesome) thing just happened - I got an email stating that the game had been accepted and the gift card deposited. When I went to my trade in account, the status had indeed been changed from rejected to accepted. I guess someone at customer service heard me after all :)

 
black_hand313 said:
Really bizarre (but awesome) thing just happened - I got an email stating that the game had been accepted and the gift card deposited. When I went to my trade in account, the status had indeed been changed from rejected to accepted. I guess someone at customer service heard me after all :)
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nice! What the hell is going on at Amazon? Maybe I should try my other Pantech one more time!

 
black_hand313 said:
Saw that Naruto Shippuden: Ultimate Ninja Storm Revolution standard edition on Xbox 360 had a trade-in value of $37.81 so I traded one it: yesterday it was rejected as being the wrong item (the only other edition is the day one edition which it wasn't). The first person I chatted with didn't care, and the second person I e-mailed just copied and pasted the trade-in FAQ. This morning, I found the 'Day One' edition listing on my own for $29.13. Even though I sent in the standard edition, it probably is the one they would have accepted.

Just giving a heads up in case anyone else was thinking of doing the same thing (I remembered it was on sale at Best Buy one time for less). The whole experience really soured my opinion of Amazon. Their customer service used to be great: the first time this happened, customer service promptly apologized and offered me a credit for the full amount of the trade-in. This time, they couldn't be bothered. I made a big mistake trading it in to them; bad enough it took nearly a week to process it, the 50% trade-in bonus at Best Buy will likely be done when I get it back.
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Amazon screw up on the upc. Day One Edition is Bestbuy's Standard Edition.

 
Two of my trade ins were delivered on Tue and are still in the processing stage.  I haven't traded to amazon in a year or two but back then I remember getting credited the same or next day.  Is this normal now?

 
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gospelman said:
Two of my trade ins were delivered on Tue and are still in the processing stage. I haven't traded to amazon in a year or two but back then I remember getting credited the same or next day. Is this normal now?
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Yes. I was credited today and yesterday for things I think they received last week.

 
gospelman said:
Two of my trade ins were delivered on Tue and are still in the processing stage. I haven't traded to amazon in a year or two but back then I remember getting credited the same or next day. Is this normal now?
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I typically see 3-5 business days from the point it goes into Processing (not from when delivered).
Hardware almost always takes longer.

Usually goes into Processing 0-3 business days from delivery.

That's my experience, at least.
 
So I found a banjo kazooie nuts & bolts copy that was platinum as listed on the trade-in. Only problem is it's both banjo kazooie and viva pinata

[
xpvdwg.jpg


Do you guys think it'll get accepted if I send it in as it is?  It's the correct disc/game, only thing is that it's a combo and it includes viva pinata . I don't have the manual either. What do you guys think? Should I just send in the disk or should I send in the case as is without the viva pinata?

 
SWAT said:
So I found a banjo kazooie nuts & bolts copy that was platinum as listed on the trade-in. Only problem is it's both banjo kazooie and viva pinata

[
xpvdwg.jpg

Do you guys think it'll get accepted if I send it in as it is? It's the correct disc/game, only thing is that it's a combo and it includes viva pinata . I don't have the manual either. What do you guys think? Should I just send in the disk or should I send in the case as is without the viva pinata?
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disc only probably your best option
 
SWAT said:
So I found a banjo kazooie nuts & bolts copy that was platinum as listed on the trade-in. Only problem is it's both banjo kazooie and viva pinata

[
xpvdwg.jpg

Do you guys think it'll get accepted if I send it in as it is? It's the correct disc/game, only thing is that it's a combo and it includes viva pinata . I don't have the manual either. What do you guys think? Should I just send in the disk or should I send in the case as is without the viva pinata?
Click to expand...
Send it in disc only and trade Viva Piñata to GameStop!
 
SWAT said:
What do you guys ship your games in? Where do you buy your materials and how much do they cost? I'm thinking of buying a bunch of Padded envelopes.
Thanks
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me personally I buy the double packs of the bubble mailers that comes with 2 bubble mailers a pack for $1 at dollar tree
 
dreamer131313 said:
me personally I buy the double packs of the bubble mailers that comes with 2 bubble mailers a pack for $1 at dollar tree
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SWAT said:
What do you guys ship your games in? Where do you buy your materials and how much do they cost? I'm thinking of buying a bunch of bubble mailers.

Thanks
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look into buying in bulk on amazon or something. Can get a lot for cheap

"padded envelope"

6x9//6x10 is about standard video game size.

would fit about 2 max though

 
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I just noticed my banjo kazooie box/artwork isn't the platinum one. It's the normal version, but the manual and the disk are platinum. Hopefully it gets accepted as good. 

 
SWAT said:
I just noticed my banjo kazooie box/artwork isn't the platinum one. It's the normal version, but the manual and the disk are platinum. Hopefully it gets accepted as good.
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the normal copy and platinum copy both have different upcs so might want to search the UPC on the case you have now to make sure it come up with the right listing since they check the items by barcodes.

 
SWAT said:
What do you guys ship your games in? Where do you buy your materials and how much do they cost? I'm thinking of buying a bunch of bubble mailers.

Thanks
Click to expand...
To add to sfabo's post, for sealed games you'll want the size #0 mailers (6.5x10). It's a tight fit for those with 6x9.

ebay is a good place for bulk. you can get 25, 50, 100, 250 etc. the more you buy the more you save

 
baboonfreak said:
To add to sfabo's post, for sealed games you'll want the size #0 mailers (6.5x10). It's a tight fit for those with 6x9.
ebay is a good place for bulk. you can get 25, 50, 100, 250 etc. the more you buy the more you save
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+1

Still going though a bulk box of em I got off eBay a couple years ago.

No idea of the current tiv, but socom full deployment kit is $79.96 at WalMart in store.
 
So I want to trade in a black DS4 controller for like new condition, the problem is I dont have the original packaging. I do have the packaging that came with my Blue DS4 though and I was wondering if I could use that instead? What are the chances of it being accepted?

 
asspickle said:
So I want to trade in a black DS4 controller for like new condition, the problem is I dont have the original packaging. I do have the packaging that came with my Blue DS4 though and I was wondering if I could use that instead? What are the chances of it being accepted?
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50/50 maybe but only maybe since the UPC won't match up and that what they go by. Even less then 50/50 if Ashley #2 grade it
 
asspickle said:
So I want to trade in a black DS4 controller for like new condition, the problem is I dont have the original packaging. I do have the packaging that came with my Blue DS4 though and I was wondering if I could use that instead? What are the chances of it being accepted?
Click to expand...
Very low chance that this gets accepted in my experience. They'll likely reject it for incorrect UPC.

 
Has anyone here tried printing your own cover art? Does Amazon even notice as long as the UPC is correct? Seems like a good way to get some of those really good flips that GS only has in disc form sent to amazon.

 
DarkRider23 said:
Has anyone here tried printing your own cover art? Does Amazon even notice as long as the UPC is correct? Seems like a good way to get some of those really good flips that GS only has in disc form sent to amazon.
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I do it all the time, but it's YMMV. You live by the sword and you die by the sword.
 
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