Amazon Trade-In FAQ 6.0

DealSeeker2U

DealSeeker2U

Banned
Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

Where do I trade in video games on Amazon?

On the Amazon Video Game Trade-In Store or on all (desktop) video games product detail pages. Customers can find the trade-in feature right below the price and above the platform selection on all desktop video games product detail pages while shopping for new video games.

-- FAQ

-- BlueLobstah

-- CheapAssGamer

THANKS TO HANDSOMEPETE, DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.

Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
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GENERAL FAQ (Updated 1/18/2015)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What are Amazon's T&Cs for trade-ins?

Trade-In Program Terms & Conditions


 
  • Your participation in the trade-in program (the "Program") is subject to the terms and conditions stated below, Amazon.com's Conditions of Use and Privacy Notice, and all rules and policies for the Program included on Amazon.com, including those stated in Frequently Asked Questions and Help pages (collectively, "Program Terms").
  • Items you submit for trade-in using the Program must be shipped only from the United States or APO/FPO, and you must have a physical address or P.O. Box located in the United States or APO/FPO. Products shipped from outside the United States or APO/FPO may not be accepted or returned.
  • Items you submit for trade-in using the Program are subject to acceptance by us, and may be purchased by us or a third-party merchant participating in the Program.
  • Items we accept will be purchased from you and you will be paid for the items with an Amazon.com Gift Card(s) issued for the value of your trade-in. Amazon.com Gift Cards are subject to the Amazon.com Gift Card Terms & Conditions. The Amazon.com Gift Card(s) will be deposited directly into your Amazon.com account. You will not be entitled to any other payment for items you submit for trade-in using the Program.
  • You represent and warrant that you have the legal right to sell all items you submit for trade-in using the Program, that the items are not counterfeit or stolen, and that your submission of them complies fully with the Program Terms. We may use a stolen goods database to determine if submitted items were ever reported stolen.
  • The items you submit must meet the Product Condition Criteria, as determined by us in our sole discretion, or such items will be rejected. Rejected items will be subject to the Rejected Items terms and conditions below.
  • Prior to choosing a condition for your item, you must review the condition description presented to you during the trade-in submission process, inspect your item thoroughly and ensure that it meets the condition criteria you specify. We will inspect your item against the same condition criteria.
  • We cannot confirm the trade-in value (TIV) of an item until We receive your trade-in. Despite our best efforts, a small number of the items in our catalog may display an inaccurate TIV. If the correct TIV of an item is lower than the stated TIV, we may, at our discretion, either contact you for instructions on whether you wish to submit the trade-in at the correct TIV or cancel your trade-in and notify you of such cancellation. If your trade-in is cancelled due to an incorrect TIV, we will return the item to you at no additional cost. You will not receive any payment for the returned item.
  • We reserve the right to cancel any trade-in in our sole discretion, including without limitation if certain quantity limits are reached. If we cancel a trade-in that you have already shipped, we will return the item to you at no additional cost. You will not receive any payment for a canceled trade-in.
  • We may terminate your participation in the Program at any time in our sole discretion, including without limitation if you submit items for trade-in that do not meet the condition criteria you specify or are counterfeit or stolen.
  • We may revise the Program Terms at any time and may suspend or terminate the Program at any time without notice to you.
 
Rejected Items
  • Items are inspected upon receipt using the Product Condition Criteria, as determined by us in our sole discretion. Items failing to meet the Product Condition Criteria will be rejected ("Rejected items"). You will not receive any payment for Rejected Items.
  • We will not return the following Rejected Items to you: Lost, Undeliverable, or Counterfeit items. We will dispose of Undeliverable items in our sole discretion.
    "Lost" items are items that are lost in transit.
  • "Undeliverable" items are items that were rejected and returned to you, but were returned by the carrier back to us as undeliverable.
  • "Counterfeit" items are items that match the exact version displayed in the Trade-In store, but are counterfeit reproductions of the originals.

[*]We may, in our sole discretion, dispose of or return to you the following Rejected Items: Extra, Damaged, Incorrect, or Incomplete items.
  • "Extra" items are items received by us but not on the trade-in list.
  • "Damaged" items are items that match the exact version displayed in the Trade-In store but are not in any acceptable condition.
  • "Incorrect" items are items that do not match the exact version displayed in the Trade-In store.
  • "Incomplete" items are items that are missing any required components, as specified in the Condition Criteria (like CD-ROMs) that were included in the original item.

[*]We may, in our sole discretion, accept Incorrect items for trade-in. If the Incorrect item is eligible for trade-in, we may provide you with an Amazon.com Gift Card(s) in the amount of the TIV for the Incorrect item instead of disposing of or returning the Incorrect item to you.
[*]We will return the following Rejected Items to you: Downgraded items.
  • "Downgraded" items are items that are graded in a lower acceptable condition than what was specified during the submission.

[*]However, if the item was Downgraded to a lower condition that is still eligible for trade-in, and you opted to receive the TIV for the lower condition when you selected the return option, then you will receive an Amazon.com Gift Card(s) in the amount of the TIV for the lower condition instead of receiving the item back from us. Rejection reasons and return package tracking progress can be viewed from Your Trade-In Account .
[*]In addition, we may not return items to you if the number of Rejected Items received from you reaches a limit that is determined by us in our sole discretion.
 
Instant Payment
  • If you are eligible for and choose to participate in Instant Payment, you will receive Amazon.com Gift Card(s) in the amount of the TIV at the time you initiate a trade-in.
  • Your participation in Instant Payment is subject to these terms and conditions, as well as the Program Terms.
  • Eligibility for Instant Payment is determined at our sole discretion and may change at any time without notice.
  • Instant Payment may be offered on eligible trade-ins and you have the option to accept or reject this option for a trade-in. Once your choice is made for a particular trade-in, it cannot be changed.
  • Instant Payment requires you to select a valid payment method which you have the legal right to use. Once the payment method is selected for a particular trade-in, it cannot be changed
  • If you selected Instant Payment and we have delivered you an Amazon.com Gift Card(s) in the amount of the TIV, then you authorize us to:
    charge your payment method for the Amazon.com Gift Card(s) if you cancel the trade-in;
  • charge your payment method for the Amazon.com Gift Card(s) if no items are received within 25 calendar days;
  • charge your payment method for the Amazon.com Gift Card(s) issued for any Rejected item, unless the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option; and
  • charge your payment method for the Amazon.com Gift Card(s) less an amount equal to the actual TIV for the trade-in product determined in the grading process if the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option.

[*]We will not be liable for any charges, interest, or other fees incurred by you due to the need to charge your payment method for the Amazon.com Gift Card(s).
[*]In the event your payment method must be charged but the transaction cannot be completed successfully, we reserve the right to pursue any available remedies.
[*]We may limit or restrict the number and amount of Instant Payment trade-ins you can place in our sole discretion, including under the following scenarios:
  • You have Instant Payments outstanding
  • Your payment method failed validation
  • We were unable to charge your payment method successfully
  • Any abuse of this program

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

 

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Carry on! :)

 
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Upvote 0 Downvote
Darby27 said:
Welcome to Amazon, where the grades are made up and the conditions don't matter!
Click to expand...
1046.gif


 
easy grader today.  all trade in accepted as good except 1(Klonoa,National Geographic Challenge,Project X Zone,Super Mario All-Stars: Limited Edition,Family Feud 2012)

 
Every rarer :ds: game that I search is showing up at a location that is about 50 miles away. Very weird.

Also, a slow day.

Ivy the Kiwi? :wii:

amazon 16.57/13.67

gamestop 6.99/6.39

Exerbeat :wii: 

amazon 14.13/11.66

gamestop 9.99/8.99 (harder to find, I know. But one popped up in my home town).

 
jq71586 said:
Every rarer :ds: game that I search is showing up at a location that is about 50 miles away. Very weird.

Also, a slow day.

Ivy the Kiwi? :wii:

amazon 16.57/13.67

gamestop 6.99/6.39

Exerbeat :wii:

amazon 14.13/11.66

gamestop 9.99/8.99 (harder to find, I know. But one popped up in my home town).
Click to expand...
if anyone finds Ivy the Kiwi, I will give you $20 for it :pray: :whistle2:

*edit - Jesus, that last emiticon is supposed to be whistling...I'm not sure that's the first thing that comes to mind.

 
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Xbox was delivered last Friday... still marked as "item received and under appraisal".

This does not bode well for my other Xbox, as it should be delivered tomorrow, however the trade-in quote expires on 7/6/2016

 
I understand that I chose the option "Don't return the downgraded option"... but I assumed that meant don't return it UNLESS it's deemed lower than "acceptable"?

ixCBnRH.png


I know people have reported NorAm trying to pull this crap in the past, but did they honestly only credit you the amount for the regular, bare-bones Xbox? This is BS. Probably going to call Amazon and complain if they accept nuke the TIV and only give me the $7.

 
I could use some advice on a returned trade:

I sent in a 32gb Nexus 7 that should have gotten me about $150 in credit. It is being returned today for "movie mode not functional." First the tablet worked flawlessly and second how you they even test that? I did a factory reset and deleted any content I had on it. Would they download a movie and try it?

Is there anything I can do at this point? It trades for $80 now, and I think the lowest it was on my trade would have been like $120.
 
DisGonnaBeGood said:
I understand that I chose the option "Don't return the downgraded option"... but I assumed that meant don't return it UNLESS it's deemed lower than "acceptable"?

ixCBnRH.png


I know people have reported NorAm trying to pull this crap in the past, but did they honestly only credit you the amount for the regular, bare-bones Xbox? This is BS. Probably going to call Amazon and complain if they accept nuke the TIV and only give me the $7.
Click to expand...
That's some shady ass shit they just pulled on you. You told them to not return the console if downgraded, not auto-substitute another item in its place.

Question is, was it a modded OG Xbox you sent them or just an un-modded console?

 
DisGonnaBeGood said:
I understand that I chose the option "Don't return the downgraded option"... but I assumed that meant don't return it UNLESS it's deemed lower than "acceptable"?

ixCBnRH.png


I know people have reported NorAm trying to pull this crap in the past, but did they honestly only credit you the amount for the regular, bare-bones Xbox? This is BS. Probably going to call Amazon and complain if they accept nuke the TIV and only give me the $7.
Click to expand...
What the hell? Please let us know how it goes. If they give you $7, Amazon hopefully gives you the difference in promo credit if you complain enough. I have an xbox about to be graded also. I think an Amazon seller on that listing somehow changed the title and the picture. Last time I had this accepted several months ago the title and picture were different. I wish I knew how to change them back. No one is going to sell an xbox or trade an xbox on that listing with a brand new sealed 3rd party component cable and one of those awesome 3rd party logitech controllers pictured. The Logitech controller is missing the dongle anyway, so it won't work as pictured.

 
shrike4242 said:
That's some shady ass shit they just pulled on you. You told them to not return the console if downgraded, not auto-substitute another item in its place.

Question is, was it a modded OG Xbox you sent them or just an un-modded console?
Click to expand...
And the next question is did it have cables and a controller, because if it did then they most definitely switched it to the incorrect listing. That $7 listing is for the barebones console only. He has a good case to complain to amazon about if he included a console complete with hookups and controller(s).

 
BrianJason said:
if anyone finds Ivy the Kiwi, I will give you $20 for it :pray: :whistle2:
Click to expand...
I own this game. Do you know why it's gone up in price? Was is just a low print? I think I saw it on a Wii Hidden Gems video on youtube and bought it at GS when it was $4.99. This is moving up the backlog so I can see why it's so fun.

 
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shrike4242 said:
That's some shady ass shit they just pulled on you. You told them to not return the console if downgraded, not auto-substitute another item in its place.

Question is, was it a modded OG Xbox you sent them or just an un-modded console?
Click to expand...
Exactly. Pretty underhanded if you ask me... especially since I included a) the console itself, b) 2 non-generic/original slim Xbox controllers, c) the Xbox DVD remote, d) the power cable, and e) the OEM component cables.

It was modded. Had XBMC as the default dashboard, and UnleashX as an app (so you could boot to it as well if you selected it from the "Apps" section).

There was also a buttload of games on it.

SonictheHedgehog1337 said:
What the hell? Please let us know how it goes. If they give you $7, Amazon hopefully gives you the difference in promo credit if you complain enough. I have an xbox about to be graded also. I think an Amazon seller on that listing somehow changed the title and the picture. Last time I had this accepted several months ago the title and picture were different. I wish I knew how to change them back. No one is going to sell an xbox or trade an xbox on that listing with a brand new sealed 3rd party component cable and one of those awesome 3rd party logitech controllers pictured. The Logitech controller is missing the dongle anyway, so it won't work as pictured.
Click to expand...
Yeah, definitely will update.

You are totally right. Some dolt changed the product title. It used to be "Modded Original Xbox (Classic Gamers Dream)". Only reason I know that is because that's what it's still showing when I googled the above. Product page (and now my trade in page) however now it shows "Microsoft Xbox".

 
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DisGonnaBeGood said:
Exactly. Pretty underhanded if you ask me... especially since I included a) the console itself, b) 2 non-generic/original slim Xbox controllers, c) the Xbox DVD remote, d) the power cable, and e) the OEM component cables.

It was modded. Had XBMC as the default dashboard, and UnleashX as an app (so you could boot to it as well if you selected it from the "Apps" section).

There was also a buttload of games on it.

Yeah, definitely will update.

You are totally right. Some dolt changed the product title. It used to be "Modded Original Xbox (Classic Gamers Dream)". Only reason I know that is because that's what it's still showing when I googled the above. Product page (and now my trade in page) however now it shows "Microsoft Xbox".
Click to expand...
What was the original (A) value when you locked it in?

 
DisGonnaBeGood said:
Exactly. Pretty underhanded if you ask me... especially since I included a) the console itself, b) 2 non-generic/original slim Xbox controllers, c) the Xbox DVD remote, d) the power cable, and e) the OEM component cables.
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If they were going to be underhanded and change the contract that you agreed upon, they should have at least changed it to this $43 TIV with 2 slim controllers and a DVD remote. https://www.amazon.com/Microsoft-Xbox-System-Bundle-Controllers-Remote/dp/B0035ZHBE0/ref=sr_1_8?ie=UTF8&qid=1467398845&sr=8-8&keywords=original+xbox+console

They are incorrect on so many levels. I'm angry and if this happens with trade ins more and more often, this is a shame. Amazon customer service is going to be inundated with complaints.

 
DisGonnaBeGood said:
Exactly. Pretty underhanded if you ask me... especially since I included a) the console itself, b) 2 non-generic/original slim Xbox controllers, c) the Xbox DVD remote, d) the power cable, and e) the OEM component cables.

It was modded. Had XBMC as the default dashboard, and UnleashX as an app (so you could boot to it as well if you selected it from the "Apps" section).

There was also a buttload of games on it.

Yeah, definitely will update.

You are totally right. Some dolt changed the product title. It used to be "Modded Original Xbox (Classic Gamers Dream)". Only reason I know that is because that's what it's still showing when I googled the above. Product page (and now my trade in page) however now it shows "Microsoft Xbox".
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They did this to me a couple of months ago, on a trade-in for an X360 Kinect. Somewhere along the trade-in process, it changed from a X360 Kinect to an XB1 Kinect. Unsurprisingly, both trade-ins were rejected. I raised no small amount of shit about it and Amazon eventually covered the issue when I sent them the pictures of the original + changed trade-in listing in my account.

 
I just sent an email to customer support about the bait and switch the trade-in department made with my DVDs. I told them, "once, I'd believe, but twice? Something's not right." I also sent the pictures of the items that I took before shipping them off, where you can see the actual seals. I basically told them to get the company to straighten their shit.

(Fake edit) And they already replied... saying that they'll keep a note so this doesn't happen again, but they didn't give me a gift card for the difference this time, and they gave me a blurb about how they're doing their best, yadda yadda. Funny how the items I sent are in better condition than the ones they quote in their help, but they don't really seem to care. Ah well.

The email said "Were we helpful" so I said they weren't and yelled at them again through the consumer satisfaction survey form. Bleh.

 
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Marvels, Ben 10s and Barnyard were processed all within 30 seconds of each other. 2 of 5 had artwork and instruction booklets. All graded good.

Happy 4th!
 
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SonictheHedgehog1337 said:
Please let us know how it goes.
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Final verdict:

9bKZc1F.png

They are so full of crap it's not even funny.

SonictheHedgehog1337 said:
He has a good case to complain to amazon about if he included a console complete with hookups and controller(s).
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Gonna be emailing them and including the pics of the console/controllers/remote/etc. I took before having shipped the console. There's literally no "discoloration" and no reason it shouldn't have at least been "acceptable" for the original product listing.

Darby27 said:
What was the original (A) value when you locked it in?
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It was at a historic (AFAIK) high of $120-something. Pretty sure that has something to do with them being less than lenient with this particular trade in.

SonictheHedgehog1337 said:
If they were going to be underhanded and change the contract that you agreed upon, they should have at least changed it to this $43 TIV with 2 slim controllers and a DVD remote. https://www.amazon.com/Microsoft-Xbox-System-Bundle-Controllers-Remote/dp/B0035ZHBE0/ref=sr_1_8?ie=UTF8&qid=1467398845&sr=8-8&keywords=original+xbox+console

They are incorrect on so many levels. I'm angry and if this happens with trade ins more and more often, this is a shame. Amazon customer service is going to be inundated with complaints.
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Hmm, will have to watch that one in case the TIV skyrockets.

I sent in two, however I staggered them by one week. The one I sent in most recently was delivered today and has the "item received and under appraisal" status. I don't doubt they'll reject this second one as the stuff I included isn't in anywhere near as good of condition as the one I pictured above.

Hopefully you have better luck with yours getting accepted then I did with mine.

shrike4242 said:
They did this to me a couple of months ago, on a trade-in for an X360 Kinect. Somewhere along the trade-in process, it changed from a X360 Kinect to an XB1 Kinect. Unsurprisingly, both trade-ins were rejected. I raised no small amount of shit about it and Amazon eventually covered the issue when I sent them the pictures of the original + changed trade-in listing in my account.
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That's exactly what happened here. I bet they also accompanied your rejection with a bogus reason (i.e. something similar to "minor discoloration").

Luckily I haven't had to contact Amazon in quite some time, so hopefully they'll give me a promotional credit (doubtful since it's so high). Will keep contacting them until they resolve this issue.

 
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slowdive21 said:
Modded xbox denied for wrong item, then changed to xbox console only trade in on their end and denied for minor discoloration. Glad they denied it under the 2nd upc or I would have gotten $10 for it.
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[I did some digging and found this post from over a month ago]

This is literally (down to the reason for rejecting it) the same exact thing that they did to me today.

 
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DisGonnaBeGood said:
That's exactly what happened here. I bet they also accompanied your rejection with a bogus reason (i.e. something similar to "minor discoloration").

Luckily I haven't had to contact Amazon in quite some time, so hopefully they'll give me a promotional credit (doubtful since it's so high). Will keep contacting them until they resolve this issue.
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No, in my case, they outright rejected them as "Wrong Item". I did have pictures of the original trade-in information, the pictures of when they were received and when the item picture changed, then the description of the item in the trade-in.

I had them dead to rights and I complained to them about another trade-in where they screwed up beyond belief. It needed escalation, though I ended up getting what I asked for was the credit I was due.

 
Phrozenspite said:
it comes back in stock every couple of weeks and the TIV so far haven't changed at all(the WHD prices too.) i think there are occasionally LN ones that are 100.xx
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Grabbed an A and LN this morning. I'll update once I get rejected, I mean once I have an update. :pray:

 
Disney Sing It: Family Hits - Game Only :wii:

amazon 16.11/13.29

gamestop  7.99/7.19 (in-stock)

Smackdown Vs. Raw 2008 :ps3: *OFF LISTING*

amazon 13.88/11.45

gamestop 9.99/8.99 (in-stock)

Works well with the B2G1. Just gets over the Saver barrier.

 
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Oops!
We've encountered a problem processing your order. We have not charged you and your order has not been placed. Please try again or contact Customer Care at 1-800-883-8895.

Keep getting this damn error
 
DisGonnaBeGood said:
Final verdict:

9bKZc1F.png

They are so full of crap it's not even funny.



Gonna be emailing them and including the pics of the console/controllers/remote/etc. I took before having shipped the console. There's literally no "discoloration" and no reason it shouldn't have at least been "acceptable" for the original product listing.



It was at a historic (AFAIK) high of $120-something. Pretty sure that has something to do with them being less than lenient with this particular trade in.


Hmm, will have to watch that one in case the TIV skyrockets.

I sent in two, however I staggered them by one week. The one I sent in most recently was delivered today and has the "item received and under appraisal" status. I don't doubt they'll reject this second one as the stuff I included isn't in anywhere near as good of condition as the one I pictured above.

Hopefully you have better luck with yours getting accepted then I did with mine.


That's exactly what happened here. I bet they also accompanied your rejection with a bogus reason (i.e. something similar to "minor discoloration").

Luckily I haven't had to contact Amazon in quite some time, so hopefully they'll give me a promotional credit (doubtful since it's so high). Will keep contacting them until they resolve this issue.
Click to expand...
Dis gonna be good
 
I'm livid. I swear these reps have it out for me. I contacted them today because I canceled a pre-order 2 weeks ago. It had $30 worth of gift cards applied to it but the gift card never hit my balance, it just froze in a pending state. I contacted CS one time asking them to unfreeze it and they just gave me a 15 minute run around about how it all depends on my bank? I didn't know what the fuck they were talking about, tried to explain fucking gift cards to them and then just gave up. Then I contacted them this morning, everything went smooth, I sent them a picture of what I was talking about and the lady said I was good to go. Okay, 15 minutes later I get a message that this $23.99 order from like 4 months ago had been refunded as a courtesy....... An order that had absolutely nothing to do with what I was asking for.

So now I'm probably on some fucking watch list because I had to contact them last week about my camera trade in they fucked up. I always stay super low-key but it's like they're trying to give them reasons to fuck me over. Now they used up probably my last favor for the year on something that was less than what I needed. So I only get $24 back of the $30 they owe me AND used up a favor. fucking dipshits.
 
Kotor, you might want to take the tinfoil hat off, since they're not out to get you.

If your pre-order item was a $29.99 game, it probably was only $23.99 if you're a Prime member and have the 20% discount on pre-ordered games.  Go back to your original order email and see if it was $29.99 or $23.99 for the order price.  My guess is that it was $23.99 and they refunded you the correct amount. 

Also, reps do the refund in two ways.  They either apply promo credit to your account or they refund your account's gift card balance by doing a courtesy refund from an old order that was paid for with gift card credit.  They tend to do the old order refund more times these days than the promo credit, so they're doing their normal processes on taking care of that.  They can't just apply a random GC amount to your account, it can only be promo credit, so if it's to be a GC refund, it has to be from an older order as a refund. 

 
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shrike4242 said:
Kotor, you might want to take the tinfoil hat off, since they're not out to get you.

If your pre-order item was a $29.99 game, it probably was only $23.99 if you're a Prime member and have the 20% discount on pre-ordered games. Go back to your original order email and see if it was $29.99 or $23.99 for the order price. My guess is that it was $23.99 and they refunded you the correct amount.

Also, reps do the refund in two ways. They either apply promo credit to your account or they refund your account's gift card balance by doing a courtesy refund from an old order that was paid for with gift card credit. They tend to do the old order refund more times these days than the promo credit, so they're doing their normal processes on taking care of that. They can't just apply a random GC amount to your account, it can only be promo credit, so if it's to be a GC refund, it has to be from an older order as a refund.
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It was some set of sheets my girlfriend ordered from a third party seller that got "refunded." The canceled pre-order was the Mighty Number 9 CE pre-order and I had $29.xx worth of gift card applied to it, the cost was $47.99 after 20% discount. It's really confusing.

Okay to make this simpler, I just want the second one to stop saying pending and just unfreeze. Not rocket science.

35CCImW.png


 
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