Amazon Trade-In FAQ 6.0

DealSeeker2U

DealSeeker2U

Banned
Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

Where do I trade in video games on Amazon?

On the Amazon Video Game Trade-In Store or on all (desktop) video games product detail pages. Customers can find the trade-in feature right below the price and above the platform selection on all desktop video games product detail pages while shopping for new video games.

-- FAQ

-- BlueLobstah

-- CheapAssGamer

THANKS TO HANDSOMEPETE, DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.

Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
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GENERAL FAQ (Updated 1/18/2015)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What are Amazon's T&Cs for trade-ins?

Trade-In Program Terms & Conditions


 
  • Your participation in the trade-in program (the "Program") is subject to the terms and conditions stated below, Amazon.com's Conditions of Use and Privacy Notice, and all rules and policies for the Program included on Amazon.com, including those stated in Frequently Asked Questions and Help pages (collectively, "Program Terms").
  • Items you submit for trade-in using the Program must be shipped only from the United States or APO/FPO, and you must have a physical address or P.O. Box located in the United States or APO/FPO. Products shipped from outside the United States or APO/FPO may not be accepted or returned.
  • Items you submit for trade-in using the Program are subject to acceptance by us, and may be purchased by us or a third-party merchant participating in the Program.
  • Items we accept will be purchased from you and you will be paid for the items with an Amazon.com Gift Card(s) issued for the value of your trade-in. Amazon.com Gift Cards are subject to the Amazon.com Gift Card Terms & Conditions. The Amazon.com Gift Card(s) will be deposited directly into your Amazon.com account. You will not be entitled to any other payment for items you submit for trade-in using the Program.
  • You represent and warrant that you have the legal right to sell all items you submit for trade-in using the Program, that the items are not counterfeit or stolen, and that your submission of them complies fully with the Program Terms. We may use a stolen goods database to determine if submitted items were ever reported stolen.
  • The items you submit must meet the Product Condition Criteria, as determined by us in our sole discretion, or such items will be rejected. Rejected items will be subject to the Rejected Items terms and conditions below.
  • Prior to choosing a condition for your item, you must review the condition description presented to you during the trade-in submission process, inspect your item thoroughly and ensure that it meets the condition criteria you specify. We will inspect your item against the same condition criteria.
  • We cannot confirm the trade-in value (TIV) of an item until We receive your trade-in. Despite our best efforts, a small number of the items in our catalog may display an inaccurate TIV. If the correct TIV of an item is lower than the stated TIV, we may, at our discretion, either contact you for instructions on whether you wish to submit the trade-in at the correct TIV or cancel your trade-in and notify you of such cancellation. If your trade-in is cancelled due to an incorrect TIV, we will return the item to you at no additional cost. You will not receive any payment for the returned item.
  • We reserve the right to cancel any trade-in in our sole discretion, including without limitation if certain quantity limits are reached. If we cancel a trade-in that you have already shipped, we will return the item to you at no additional cost. You will not receive any payment for a canceled trade-in.
  • We may terminate your participation in the Program at any time in our sole discretion, including without limitation if you submit items for trade-in that do not meet the condition criteria you specify or are counterfeit or stolen.
  • We may revise the Program Terms at any time and may suspend or terminate the Program at any time without notice to you.
 
Rejected Items
  • Items are inspected upon receipt using the Product Condition Criteria, as determined by us in our sole discretion. Items failing to meet the Product Condition Criteria will be rejected ("Rejected items"). You will not receive any payment for Rejected Items.
  • We will not return the following Rejected Items to you: Lost, Undeliverable, or Counterfeit items. We will dispose of Undeliverable items in our sole discretion.
    "Lost" items are items that are lost in transit.
  • "Undeliverable" items are items that were rejected and returned to you, but were returned by the carrier back to us as undeliverable.
  • "Counterfeit" items are items that match the exact version displayed in the Trade-In store, but are counterfeit reproductions of the originals.

[*]We may, in our sole discretion, dispose of or return to you the following Rejected Items: Extra, Damaged, Incorrect, or Incomplete items.
  • "Extra" items are items received by us but not on the trade-in list.
  • "Damaged" items are items that match the exact version displayed in the Trade-In store but are not in any acceptable condition.
  • "Incorrect" items are items that do not match the exact version displayed in the Trade-In store.
  • "Incomplete" items are items that are missing any required components, as specified in the Condition Criteria (like CD-ROMs) that were included in the original item.

[*]We may, in our sole discretion, accept Incorrect items for trade-in. If the Incorrect item is eligible for trade-in, we may provide you with an Amazon.com Gift Card(s) in the amount of the TIV for the Incorrect item instead of disposing of or returning the Incorrect item to you.
[*]We will return the following Rejected Items to you: Downgraded items.
  • "Downgraded" items are items that are graded in a lower acceptable condition than what was specified during the submission.

[*]However, if the item was Downgraded to a lower condition that is still eligible for trade-in, and you opted to receive the TIV for the lower condition when you selected the return option, then you will receive an Amazon.com Gift Card(s) in the amount of the TIV for the lower condition instead of receiving the item back from us. Rejection reasons and return package tracking progress can be viewed from Your Trade-In Account .
[*]In addition, we may not return items to you if the number of Rejected Items received from you reaches a limit that is determined by us in our sole discretion.
 
Instant Payment
  • If you are eligible for and choose to participate in Instant Payment, you will receive Amazon.com Gift Card(s) in the amount of the TIV at the time you initiate a trade-in.
  • Your participation in Instant Payment is subject to these terms and conditions, as well as the Program Terms.
  • Eligibility for Instant Payment is determined at our sole discretion and may change at any time without notice.
  • Instant Payment may be offered on eligible trade-ins and you have the option to accept or reject this option for a trade-in. Once your choice is made for a particular trade-in, it cannot be changed.
  • Instant Payment requires you to select a valid payment method which you have the legal right to use. Once the payment method is selected for a particular trade-in, it cannot be changed
  • If you selected Instant Payment and we have delivered you an Amazon.com Gift Card(s) in the amount of the TIV, then you authorize us to:
    charge your payment method for the Amazon.com Gift Card(s) if you cancel the trade-in;
  • charge your payment method for the Amazon.com Gift Card(s) if no items are received within 25 calendar days;
  • charge your payment method for the Amazon.com Gift Card(s) issued for any Rejected item, unless the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option; and
  • charge your payment method for the Amazon.com Gift Card(s) less an amount equal to the actual TIV for the trade-in product determined in the grading process if the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option.

[*]We will not be liable for any charges, interest, or other fees incurred by you due to the need to charge your payment method for the Amazon.com Gift Card(s).
[*]In the event your payment method must be charged but the transaction cannot be completed successfully, we reserve the right to pursue any available remedies.
[*]We may limit or restrict the number and amount of Instant Payment trade-ins you can place in our sole discretion, including under the following scenarios:
  • You have Instant Payments outstanding
  • Your payment method failed validation
  • We were unable to charge your payment method successfully
  • Any abuse of this program

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

 

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Carry on! :)

 
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Upvote 0 Downvote
spicoli420 said:
Terrible experience with a rejected amazon trade in. Received my xbox one console today that was sent back after amazon determined it didn't match the trade in condition. I sent it in with all original packaging materials. I was meticulous in making sure it was securely packed. The person that graded and returned my xbox threw all the packaging materials away and just placed the console in the box........causing it to bounce around during shipment.
Click to expand...
I kinda had the same experience recently. I sent in a set top box and it was rejected for scratches. They sent it back in a box with hardly any padding and the front of it broke off. I contacted amazon and they gave me 25 bucks. I complained more and they told me(in broken English of course) to trade it in again and they would annotate the trade number(wtf ever that means). Well I sent it in and it got rejected for being broken. When I replied to their email saying they would honor it they told me to get lost. I dont remember amazon customer service being this bad? I also remember being able to understand what the fuck they were saying.

 
spicoli420 said:
Terrible experience with a rejected amazon trade in. Received my xbox one console today that was sent back after amazon determined it didn't match the trade in condition. I sent it in with all original packaging materials. I was meticulous in making sure it was securely packed. The person that graded and returned my xbox threw all the packaging materials away and just placed the console in the box........causing it to bounce around during shipment.
Click to expand...
It takes a special kind of stupid to ship a system back to a customer like that. Sorry to hear about your troubles (and everyone else's).

Screw sending them candy; we should send them condoms and hope they don't reproduce.

 
I started the process of complaining and so far they gave me $5 credit:) They did say that the "investigation" will continue and i will provided an update.....? I have yet to plug in the xbox, but i did notice a few extra scratches from bouncing around during transit. I am kind of hoping the xbox doesn't power up or something so this complaint has a bit more weight and the person responsible is talked to. 

 
Not sure if this is a new wave of NorAm things

but....

When you select an item for trade-in (video game in particular), you are now greeted with one option for one value

  • Working
    Game plays perfectly
  • No cracks or major scratches
  • All disc / cartridges are included

No more down-grade value option during checkout. Even worst, once inspected, if the item is in lower condition they will just return it for free; no other valid option(s) to select. *Opens up many doors for rejection at personal discretion.

To top everything off, had some items arrived mid last week and suddenly expired over the weekend with their notice: "Items were not receive by Aug 22" and magically just sending everything back w/o notice. Lazy grader? Legit reason to return my items? Essentially, it does take about one week to arrive to their post and another 2-4 or weeks to grade the items; c'mon now.

Game Ova

EDIT: Let me know if you guys are getting the same procedure; could potentially be targeted accounts or new system being implemented soon?¿

 
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JrDetective said:
Not sure if this is a new wave of NorAm things

but....

When you select an item for trade-in (video game in particular), you are now greeted with one option for one value

  • Working
    Game plays perfectly
  • No cracks or major scratches
  • All disc / cartridges are included

No more down-grade value option during checkout. Even worst, once inspected, if the item is in lower condition they will just return it for free; no other valid option(s) to select.

To top everything off, had some items arrived last mid last week and suddenly expired over the weekend with their notice: "Items were not receive by Aug 22" and magically just sending everything back w/o notice.

Game Ova
Click to expand...
If you lock in trades via the Amazon app, you get the same "Accept downgrade" option from before, and I see "Do not return if downgraded" in my trade details for anything I locked in today.

 
Can't say I am terribly upset that Amazon game flips are basically dead. Last couple batches I have sent in were more hassle than they were really worth.

 
So that xbox i sent got rejected again and this was the reason lol, the ones that have gotten accepted did they have a totally different UI or theme I sent mine with a stock similar theme 

Why was my item rejected?

  • Incorrect color
 
On the bright side it has no more mention of the item needing a box/manual.

The only requirements in order the receive the specified value are:


  • Game plays perfectly
  • No cracks or major scratches
  • All discs / cartridges are included
 
BalfourRage said:
On the bright side it has no more mention of the item needing a box/manual.

The only requirements in order the receive the specified value are:



  • Game plays perfectly
  • No cracks or major scratches
  • All discs / cartridges are included
Click to expand...
Do you really think every grader at NorAm is going to know not to reject something due to "Manual missing" or "Original packaging missing"? Some of them still think instruction manuals are supposed to be included with every game.

 
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BalfourRage said:
On the bright side it has no more mention of the item needing a box/manual.
The only requirements in order the receive the specified value are:

  • Game plays perfectly
  • No cracks or major scratches
  • All discs / cartridges are included
Click to expand...
Probably didn't tell the graders about the changes.
 
Vigilante said:
Do you really think every grader at NorAm is going to know not to reject something due to "Manual missing" or "Original packaging missing"? Some of them still think instruction manuals are supposed to be included with every game.
Click to expand...
That's true, but I believe that's because they are given a general checklist. If there is no more mention of manual or packaging on the things they have to look for then it shouldn't be a problem. It all depends on how the changes are implemented.

 
So I want to trade in the Gears of War 2 Amazon Exlusive life-size Lancer replica with Rumble effect. Thing is, you can choose Like New but it says it should have original packaging. Well there wasn't really any. It came in a plain cardboard box from Amazon in 2008, no print or anything. How can I communicate that it will be as like new as ever, without any packaging?
 
cannon said:
So I want to trade in the Gears of War 2 Amazon Exlusive life-size Lancer replica with Rumble effect. Thing is, you can choose Like New but it says it should have original packaging. Well there wasn't really any. It came in a plain cardboard box from Amazon in 2008, no print or anything. How can I communicate that it will be as like new as ever, without any packaging?
Click to expand...
Mark it as Like New and either "Return if Downgraded" if you want it back or "Accept downgraded items" if you don't want it back.

 
For my first trade, I sent like 24 items. I got an email saying $46 worth have been accepted out of the $300 trade. The items they accepted say gift card issued and the rest say pending. Are they going to send emails over and over as they go through waves of my stuff?
 
cannon said:
For my first trade, I sent like 24 items. I got an email saying $46 worth have been accepted out of the $300 trade. The items they accepted say gift card issued and the rest say pending. Are they going to send emails over and over as they go through waves of my stuff?
Click to expand...
You sent them all together? I think most people here send items individually.
 
cannon said:
I had three orders. One of them was a lot of items. Is there a problem with sending a whole single order in each box?
Click to expand...
No, there isn't - but there is an issue in sending multiple orders in one shipment, because there's no proof that you can track the others.

People here send it separate packages because you may draw the luck of a bad grader on one package - but if you sent it, for example, 4 different packages, you may get 3 good graders and 1 bad grader.

It's a game.

 
Flash15 said:
No, there isn't - but there is an issue in sending multiple orders in one shipment, because there's no proof that you can track the others.

People here send it separate packages because you may draw the luck of a bad grader on one package - but if you sent it, for example, 4 different packages, you may get 3 good graders and 1 bad grader.

It's a game.
Click to expand...
poor-dude-rigged-game.gif


 
lakers714 said:
So that xbox i sent got rejected again and this was the reason lol, the ones that have gotten accepted did they have a totally different UI or theme I sent mine with a stock similar theme

Why was my item rejected?


  • Incorrect color
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Click the 'track returns' button, you can see the grader's notes after the item's title (in small print under the red "Some items have been flagged for return" text).

 
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Flash15 said:
No, there isn't - but there is an issue in sending multiple orders in one shipment, because there's no proof that you can track the others.

People here send it separate packages because you may draw the luck of a bad grader on one package - but if you sent it, for example, 4 different packages, you may get 3 good graders and 1 bad grader.

It's a game.
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Ok yeah I sent separate orders in separate boxes but multiple items per order in each box
 
Off Listing of Guitar Hero Van Halen :wii: is up to 12.20

Formula 1 2009 :wii:

amazon 25.31

gamestop 14.99/13.49 (in-stock, I possibly took the last one). 

 
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on my order account it give one option only :eek: 

Once inspected, if the item is in a lower condition: (Pick one option)

Return it for free

 
dys006 said:
Sometime this week, all Guitars and Drums seem to have had their trade values turned off.
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Looks like most, if not all, hardware is unavailable for trade. Consoles and controllers are currently down. Maybe they're revamping options like they did for games?

 
They weirdly sent another wave of accepted trades emails and now the only stuff pending from my trades are the actual videos games which work perfectly.

Who knew the Pokemon games for Game Boy Advance and DS are worth so much?
 
Vigilante said:
You can still select the Downgrade option.
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thanks for the heads up on this. I just did a trade in also and was wondering why that option didn't show up on the website version. App worked fine, just had to look for it (on page 2).

Relocked GH:VH

 
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$230 out of the $306 trade has been issued for my first ever trade. Only two rejections and they were my bad (a camera lens that I had the newer model of than the one I picked for my order, and Call of Duty 4 which I forgot to include the disc with 😂). About $20 more still pending.

What's an easy way to send a single game? Anywhere to get free or really cheap boxes for that? It's a collectors edition so I'd like to dodge a bubble mailer as I want the box to not be crushed
 
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cannon said:
$230 out of the $306 trade has been issued for my first ever trade. Only two rejections and they were my bad (a camera lens that I had the newer model of than the one I picked for my order, and Call of Duty 4 which I forgot to include the disc with ). About $20 more still pending.

What's an easy way to send a single game? Anywhere to get free or really cheap boxes for that? It's a collectors edition so I'd like to dodge a bubble mailer as I want the box to not be crushed
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You can ask at a grocery or club store (i.e. Costco) they usually have tons of boxes sitting around.

 
SonictheHedgehog1337 said:
I just had a Disney Sing It accepted as Good that was not good in my opinion. Seems like a very lenient grader for a change.
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I wonder if it is the same grader that processed the Disney Infinity starter set I got credit for today. There was no packaging, the portal had scratches on it and there no power disc and they took it as good. Now that I said that, the other one I sent in another order with packaging and the power disc but had a ripped box is probably going to get graded as acceptable instead of good.

 
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Good luck to anyone with an old xbox in transit or under appraisal. That same seller who always drives the TIVs down seems to have changed the Amazon Description back to match his products. This guy has a separate website selling these modded xbox's. It like a part time job for him.

Now the graders aren't wrong if they reject them for being the wrong version. If any Amazon buyers read that description and buy an AWD xbox, they are guaranteed a disappointment. 

 
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So for PS4 trade in, there's the standard 500GB console which I got at launch worth $167. But there's also a "Two controller bundle" that simply includes an extra controller and the standard console with original controller worth $227. They don't mention requiring the packaging, so is there any reason not to send in my two controllers and launch PS4 with no boxes, and select the bundle?
 
cannon said:
So for PS4 trade in, there's the standard 500GB console which I got at launch worth $167. But there's also a "Two controller bundle" that simply includes an extra controller and the standard console with original controller worth $227. They don't mention requiring the packaging, so is there any reason not to send in my two controllers and launch PS4 with no boxes, and select the bundle?
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It's a risk either way, but make sure to take a million or so pictures of the "bundle" before sending it in if you decide to go for it.

 
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Vigilante said:
It's a risk either way, but make sure to take a million or so pictures of the "bundle" before sending it in if you decide to go for it.
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why is it a risk "either way"? I mean, do they check serial numbers somehow? My system definitely qualifies for the $167 (I do have the original box with the same UPC code thing), but I'm not seeing how they would figure out if my 500GB system is from the extra controller bundle if I simply toss in my second controller and don't include the original box
 
cannon said:
why is it a risk "either way"? I mean, do they check serial numbers somehow? My system definitely qualifies for the $167 (I do have the original box with the same UPC code thing), but I'm not seeing how they would figure out if my 500GB system is from the extra controller bundle if I simply toss in my second controller and don't include the original box
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Check the last few pages of this thread - that's why it's a risk.

 
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cannon said:
why is it a risk "either way"? I mean, do they check serial numbers somehow? My system definitely qualifies for the $167 (I do have the original box with the same UPC code thing), but I'm not seeing how they would figure out if my 500GB system is from the extra controller bundle if I simply toss in my second controller and don't include the original box
Click to expand...
Your system only "definitely qualifies" for the $167 if some grader decides it passes muster. Trade-ins get rejected all the time for dumb, bullshit reasons that make no sense to anyone save the bumblefuck doing the grading. There's plenty of horror stories of stuff coming back far worse than when it came back in, which is why we cannot stress it enough to take pictures of everything you're sending in on trades for higher dollar values, especially for a system. I would never send in a system without taking pictures of every side of the system, including SN, screen showing an image (if it has one), original box and the like. That way, if one of the more talented individuals that do your trade in do something unpleasant for it, you have a leg to stand on for making a complaint for the rejection and/or possible damage to the system in the loving care of NorAm.

 
Yikes. I took photos of a bunch of my trade stuff
But now I'm thinking I'll have to go further than I did.

But what I'm asking you guys is, assuming I send in my console, is there a reason not to attempt sending it in as a two controller bundle even though I didn't actually purchase another controller until later?
 
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