With Wombat's discussion of how the video game industry doesn't care about customer service, I thought it'd be nice to post a story about a positive customer service experience.
http://fiendishgleeclub.vox.com/library/post/customer-service-gone-shockingly-right.html
http://fiendishgleeclub.vox.com/library/post/customer-service-gone-shockingly-right.html