crr_1119
Banned
Hey fellow CAG's,
So about 3-4 weeks ago we decided to ditch our cable provider and get Dish Network as they were having great deals on some of their big packages. So we ordered, had a guy come over and all that, then found out we can't get it because the satellite won't pick up any signal from the only place it can be positioned. See I'm in an apartment currently and the manager decided he wants no satellites on the roof.
So yea, we didn't get the service. But now 3-4 weeks later here we are and I noticed in a bank statement that I was billed for the service, which I'm not even getting. So I call in about it, get transferred 4 times because they all want my account number for the service, which since I don't have the service I do not have an account number, and finally someone seems to know wtf is going on.
She said that apparently my information and card was being used for someone else's account. They wouldn't give a name or any info on it, just said that I had to call my bank and have the card terminated otherwise there's nothing they can do and my bank account will continue to get billed for someone else's service. Is that a load of BS or what?
So now I have to put a hold on my bank account and get a new card, which is just a huge hassle. I was just wondering if anyone else has had any similar problems with Dish Network? Seems really ridiculous that they would protect whoever stole the information and won't give any names, and would even tell me that they won't stop their service and that unless I terminate my own bank card I'll have to continue to pay for THEIR Dish Network service.
Edit: Also sorry if this is in the wrong section, wasn't quite sure where it would go.
So about 3-4 weeks ago we decided to ditch our cable provider and get Dish Network as they were having great deals on some of their big packages. So we ordered, had a guy come over and all that, then found out we can't get it because the satellite won't pick up any signal from the only place it can be positioned. See I'm in an apartment currently and the manager decided he wants no satellites on the roof.
So yea, we didn't get the service. But now 3-4 weeks later here we are and I noticed in a bank statement that I was billed for the service, which I'm not even getting. So I call in about it, get transferred 4 times because they all want my account number for the service, which since I don't have the service I do not have an account number, and finally someone seems to know wtf is going on.
She said that apparently my information and card was being used for someone else's account. They wouldn't give a name or any info on it, just said that I had to call my bank and have the card terminated otherwise there's nothing they can do and my bank account will continue to get billed for someone else's service. Is that a load of BS or what?
So now I have to put a hold on my bank account and get a new card, which is just a huge hassle. I was just wondering if anyone else has had any similar problems with Dish Network? Seems really ridiculous that they would protect whoever stole the information and won't give any names, and would even tell me that they won't stop their service and that unless I terminate my own bank card I'll have to continue to pay for THEIR Dish Network service.
Edit: Also sorry if this is in the wrong section, wasn't quite sure where it would go.