I'm a member and have very few complaints. I'm on the East Coast so turn around time isn't always the greatest (anywhere from 7-10 days, in my personal experience, although I had a 4 day turn around once which was shocking). The Keep It prices are great, and if you use that on a new release game, you're probably getting a brand new game for 30% off. No beat up or scratched up cases like the ones you find at GameStop, either. However, the 1 game plan definitely isn't worth it if you're on the East Coast because of turn around times, and GameznFlix may be a better choice if you're not looking to rent DS games. (I primarily use GameFly for my DS since I can't rent DS games from Blockbuster and GameznFlix doesn't carry them, either.)