Apple - #1 customer service?

[sherisdoppel]

I saw dozen times Apple officially calling themselves as #1 customer service in their ads.
Just to give you what happened in my experience with customer service, my iPod Touch has a problem with updating album arts and lyrics which it won't. I modify lyrics of a song in my iPod Touch via iTunes, but it will never apply those changes on my iPod touch where iTune says the new lyrics.

I spent nearly 17 hours, 2-6 hours a day to find a solution on the internet and that does not include the time I spent talking to customer service representatives but have yet to find a solution.

A lot of representatives had no idea so they put me on hold for 10 - 20 minutes, and sometimes hung up. One of them didn't even know that iPod Touch had a lyrics feature. And most of them told me to just restore my iPod and they kept trying to find 'a hole' to my details--which led me to keep it perfect as possible--so that they can say, "oh we don't support that" just to get around with it.

The last senior representative I talked to told me that they do not support those features for troubleshooting. Extremely odd.

I would not call Apple #1 customer service or even rank on my personal list. Where is that #1 coming from?

 

[ninja dog]

I didn't know ipod touches or phones had a lyrics feature either...that's pretty sweet!

I had a good experience, though I totally paid out my ass for it (laugh at me, but I'm in a situation where I need the thing almost every damn minute of the day.) Spilled water on my unibody macbook and screwed stuff up that I couldn't fix on my own. Pretty frequent problem, I imagine. I called in, they set up an appointment at an apple store, I brought it to them and 5 days+$400 later, I had my macbook back with a whole new top part of the case (good because mine was scratched up), including a new keyboard.

 

[saturnotaku]

I've had very positive experiences with Apple. My MacBook Pro's battery died, and was replaced under my AppleCare warranty, no questions asked. They also did me the solid of replacing the screws that hold the RAM bay in place because I had stripped them in attempting to upgrade my system's memory. It was cool of them to do that, even though it was my fault for having messed up the screws.

Look, everyone is going to have a bad experience with some company at some point or another. Those are the ones you always hear about. Very few people will go out of their way to make known their positive experiences about a company.