[quote name='dmaul1114']I've worked retail and getting questions like that does suck. But it's no excuse for lying, making up dates etc. to just get people to go away.
It's your job. If you don't like it and can't do it at the level one should be expected to, then quit and find another job. Their are plenty out there.
Sadly, customer service is pretty much dead.
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I've worked retail many a years, and people are NOT happy when you give them an HONEST "I really don't know". They call you stupid or they will question YOU if you know anything about your job.
Put it this way, if you don't tell them what they want to hear you are gonna get bitched at.
And whoever is bugging the EB/GS people, just chill. You will get a Wii. Seriously. Check stores like Best Buy/WalMart/Target every week (especially for Sundays since thats when an ad comes out). I'm pretty positive we will get at least 1 more shipment before Christmas--if not, 2
This is another thing: If you know your Wal-Mart is getting Wiis in on say "December 15th", and if you don't have school or work that day.. go camp. Go wait outside a few hours. Seriously.
I waited 12 for my Wii on launch. It was a bitch, but whatever. I still got it and I can leave retail employees alone =)