Best Buy doesn't want your business...
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zionoverfire
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[quote name='bignick']BB workers arnt on commision. CC IIRC are on commision.
Either way, its nothing but kids that work at these places. CC and BB are the worst places to buy electronics from. Nothing but mainstream crap. CC and BB are only good for games, CDs, and DVDs[/quote]
Yes something else that thier employees know absolutely nothing about.
Either way, its nothing but kids that work at these places. CC and BB are the worst places to buy electronics from. Nothing but mainstream crap. CC and BB are only good for games, CDs, and DVDs[/quote]
Yes something else that thier employees know absolutely nothing about.
shrike4242
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[quote name='inthenewz']the new 2005 gamer gift cards are $5 off $29.99 or more....i just checked them out at my local best buy....bummer 
no more $15 games unless someone was smart and stockpiled this years gift cards....[/quote]
I certainly have to check this out when I go to BB next, and see if that's the case.
no more $15 games unless someone was smart and stockpiled this years gift cards....[/quote]
I certainly have to check this out when I go to BB next, and see if that's the case.
shrike4242
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[quote name='bignick']BB workers arnt on commision. CC IIRC are on commision.
Either way, its nothing but kids that work at these places. CC and BB are the worst places to buy electronics from. Nothing but mainstream crap. CC and BB are only good for games, CDs, and DVDs[/quote]
Either way, its nothing but kids that work at these places. CC and BB are the worst places to buy electronics from. Nothing but mainstream crap. CC and BB are only good for games, CDs, and DVDs[/quote]
zionoverfire
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[quote name='shrike4242'][quote name='inthenewz']the new 2005 gamer gift cards are $5 off $29.99 or more....i just checked them out at my local best buy....bummer
no more $15 games unless someone was smart and stockpiled this years gift cards....[/quote]
I certainly have to check this out when I go to BB next, and see if that's the case.[/quote]
HA HA, if this it true then BB will once again suck!
no more $15 games unless someone was smart and stockpiled this years gift cards....[/quote]
I certainly have to check this out when I go to BB next, and see if that's the case.[/quote]
HA HA, if this it true then BB will once again suck!
[quote name='shrike4242'][quote name='inthenewz']the new 2005 gamer gift cards are $5 off $29.99 or more....i just checked them out at my local best buy....bummer
no more $15 games unless someone was smart and stockpiled this years gift cards....[/quote]
I certainly have to check this out when I go to BB next, and see if that's the case.[/quote]
It's only at some of them. Luckily mine isn't one.
no more $15 games unless someone was smart and stockpiled this years gift cards....[/quote]
I certainly have to check this out when I go to BB next, and see if that's the case.[/quote]
It's only at some of them. Luckily mine isn't one.
[quote name='inthenewz']the new 2005 gamer gift cards are $5 off $29.99 or more....i just checked them out at my local best buy....bummer
no more $15 games unless someone was smart and stockpiled this years gift cards....[/quote]
I have one of the 2005 coupons right in front of me, and it is $5 off $19.99 and up. Could they have printed 2 different versions?
no more $15 games unless someone was smart and stockpiled this years gift cards....[/quote]
I have one of the 2005 coupons right in front of me, and it is $5 off $19.99 and up. Could they have printed 2 different versions?
If Bestbuy has a problem with selling product at a loss, there is a very simple solution. Stop selling product at a loss. They use loss leaders as a tactic to draw people into their stores, looking for a good deal, then try to sell them either high margin accessories or other high priced products. But you can't have it both ways. You can't only sell those items to people who will buy other profitable things. Doesn't it occur to them that advertising a loss leader to attract customers will do more to attract bargain hunters than less informed consumers that they can make a buck off of?
Its very easy. Bestbuy sets the prices. Bestbuy chooses to sell products at a loss to draw customers. If they don't like who they're drawing, then stop. Its like offering free cocaine, then complaining that the only people you've attracted are drug addicts.
Its very easy. Bestbuy sets the prices. Bestbuy chooses to sell products at a loss to draw customers. If they don't like who they're drawing, then stop. Its like offering free cocaine, then complaining that the only people you've attracted are drug addicts.
shrike4242
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[quote name='dafoomie']If Bestbuy has a problem with selling product at a loss, there is a very simple solution. Stop selling product at a loss. They use loss leaders as a tactic to draw people into their stores, looking for a good deal, then try to sell them either high margin accessories or other high priced products. But you can't have it both ways. You can't only sell those items to people who will buy other profitable things. Doesn't it occur to them that advertising a loss leader to attract customers will do more to attract bargain hunters than less informed consumers that they can make a buck off of?
Its very easy. Bestbuy sets the prices. Bestbuy chooses to sell products at a loss to draw customers. If they don't like who they're drawing, then stop. Its like offering free cocaine, then complaining that the only people you've attracted are drug addicts.[/quote]
Well said, and more true than BB would like us to think.
I did four years of retail work in a retail store (Computer City, so yes, I know that dates me a bit), and I learned real well about what items made money and what didn't make money. Shame to think that BB still has no clue about that today.
Its very easy. Bestbuy sets the prices. Bestbuy chooses to sell products at a loss to draw customers. If they don't like who they're drawing, then stop. Its like offering free cocaine, then complaining that the only people you've attracted are drug addicts.[/quote]
Well said, and more true than BB would like us to think.
I did four years of retail work in a retail store (Computer City, so yes, I know that dates me a bit), and I learned real well about what items made money and what didn't make money. Shame to think that BB still has no clue about that today.
cgpwns
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Those SOBs at Best buy would not honor my coupon for Nintendo Power. It said I could save $5 on the new Memory car 251 but in fine print it siad it had to be $19.99. Best buy had it for $19.95!! This was a Best buy nintendo coupon that they would not honor. They also lied to me on several occasions about the prices of their products and at one time they siad they didn't have a dvd and I checked anyways and found it.
Best buy sucks, I don't care if they have a huge selection and occasionally great prices, I refuse to step into one of their stores or shop off their web site due to their poor customer service.
Best buy sucks, I don't care if they have a huge selection and occasionally great prices, I refuse to step into one of their stores or shop off their web site due to their poor customer service.
[quote name='cgpwns'] They also lied to me on several occasions about the prices of their products and at one time they siad they didn't have a dvd and I checked anyways and found it.
[/quote]
After serving a couple of years in retail, inventory management for DVDs and other media products is far from an exact science. There can be recalls on products, they can be easily moved/hidden by the customer, stolen, etc. I can't fault them at not being able to tell you correctly if they have a DVD in stock or not because I came across several instances when a customer would ask for CD X and the inventory system would say there weren't any in stock, but would come across it later in the day, sometimes well out of place.
[/quote]
After serving a couple of years in retail, inventory management for DVDs and other media products is far from an exact science. There can be recalls on products, they can be easily moved/hidden by the customer, stolen, etc. I can't fault them at not being able to tell you correctly if they have a DVD in stock or not because I came across several instances when a customer would ask for CD X and the inventory system would say there weren't any in stock, but would come across it later in the day, sometimes well out of place.
Admiral Ackbar
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[quote name='inthenewz']the new 2005 gamer gift cards are $5 off $29.99 or more....i just checked them out at my local best buy....bummer
no more $15 games unless someone was smart and stockpiled this years gift cards....[/quote]
Are you sure? I have some of the ones that expire on 12/31/05 and they're $19.99
no more $15 games unless someone was smart and stockpiled this years gift cards....[/quote]
Are you sure? I have some of the ones that expire on 12/31/05 and they're $19.99
bone_matrix
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Here in Lincoln, NE, I've found (and this is personal eperience) that BB is better than the CC here. CC employees are always in hudles talking with each other, and when asked about various items, don't seem to know what is going on. The BB here is usually better stocked, and has people that have helped me a lot. But even BB has had its downfalls, not going to lie about that. Plus, going to other BBs from Wisconsin and Minnesotta, the one here is definitely better. But it comes down to location, location, location.
All this talk of "eliminating 20% of their customer base" has very little real-world impact. It's all a roundabout way of saying that they will re-focus their advertising and re-evaluate their affiliates. Just typical marketing BS. I believe that nothing will change. They will discourage the CAG-esque customer, but they can do absolutely nothing to stop us.
I get all my BB deal info from this site anyway. Therefore, how they choose to focus their own advertising will not effect me in the slightest. I'm sure most "demon customers" aren't affected by advertising either. The infamous $5 sales were never even advertised, so I'm not sure what BB is actually trying to accomplish with this effort. It's all basically inflated, overblown, wordy corporate drivel that doesn't amount to anything when you break it down. All their talk is a waste of space.
I get all my BB deal info from this site anyway. Therefore, how they choose to focus their own advertising will not effect me in the slightest. I'm sure most "demon customers" aren't affected by advertising either. The infamous $5 sales were never even advertised, so I'm not sure what BB is actually trying to accomplish with this effort. It's all basically inflated, overblown, wordy corporate drivel that doesn't amount to anything when you break it down. All their talk is a waste of space.
[quote name='Lootr2Core']A bit different but an example of how Best Buy didn't receive my business...
Bought a cordless phone for the office, (about 40 bucks) not one but two cashiers tried to sell that warranty plan of theirs, one saying, "Ya these buttons on cordless phones can break alot"
"Really" I said, "Thanks, I guess I better not buy this crappy phone than, thanks for saving me some money"
without another word just walked out of the store.[/quote]
Haha, that's awesome.
Bought a cordless phone for the office, (about 40 bucks) not one but two cashiers tried to sell that warranty plan of theirs, one saying, "Ya these buttons on cordless phones can break alot"
"Really" I said, "Thanks, I guess I better not buy this crappy phone than, thanks for saving me some money"
without another word just walked out of the store.[/quote]
Haha, that's awesome.
[quote name='cgpwns']Those SOBs at Best buy would not honor my coupon for Nintendo Power. It said I could save $5 on the new Memory car 251 but in fine print it siad it had to be $19.99. Best buy had it for $19.95!! This was a Best buy nintendo coupon that they would not honor.[/quote]
The same thing happened to me with a $5 off any Interact accessory Best Buy coupon from on of their in store coupon booklets. No minimum requirement and they wouldn't let me buy a $3 GBA case. I complained to corporate and their response? Manufacturer's Coupons have fine print and what the store decided was the final decision. They ignored it was a Best Buy coupon that had no minimum purchase required stated anywhere on the coupon.
The same thing happened to me with a $5 off any Interact accessory Best Buy coupon from on of their in store coupon booklets. No minimum requirement and they wouldn't let me buy a $3 GBA case. I complained to corporate and their response? Manufacturer's Coupons have fine print and what the store decided was the final decision. They ignored it was a Best Buy coupon that had no minimum purchase required stated anywhere on the coupon.
gza331
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I only shop at Best Buy for their GGC. Once they stop offering it, they won't be seeing my business.
Besides, within a mile of my house, I have an EBgames, Circuit City, Sam Goody, FYE, Gamerush, Toys R Us, and 2 Gamestops.
I dont set the prices in the store. The store sets the prices in the store. If they're so upset over taking a loss, dont have such deals that attract "the devils".
Besides, within a mile of my house, I have an EBgames, Circuit City, Sam Goody, FYE, Gamerush, Toys R Us, and 2 Gamestops.
I dont set the prices in the store. The store sets the prices in the store. If they're so upset over taking a loss, dont have such deals that attract "the devils".
I say war on, Best Buy, and I'll try to f*ck you at every turn.
I'm tired of living in a country where the richest 10% of the population control 90% of the money, and then turn around and bitch that they don't have MORE of that succulent monetary pie. Here we have some fat f*ck that makes millions of dollars doing NOTHING. He sits on his ass day after day, drinks coffee, eats donuts, looks out his high rise spacious corner desk, and thinks "holy shit I love my job." Or he's on vacation. Buy things. Enjoying money that we're putting into his pocket. And he's going to retire some day (for WHAT, I ask) and get millions more in severance and "farewells," just like Kmart's associates, who pocket millions even as the chain is failing over and over all across the country.
THEN you turn around and bitch that "a fifth of my customers are ripping me off" ????? You've GOT to be kidding me. I'm so tired of shit like that. So the millions you make in mark up on cables, worthless insurance scams, shoddy merchandise, and every other despicable device you have and willingly deploy at your use...all of that is negated by me buying Kirby for 10 bucks? I say F*CK YOU.
If you're going to sell Advance Wars 2 for $5 6 months after it came out on retail (I don't know how long it took, so shoot me on that detail if you want), then you better f*cking EXPECT people to find out and tell others. Don't cry about it when we clear out your inventory that's not selling - we're doing you a favor. A year down the road and the stuff is still sitting there, it doesn't matter how much you might be "losing." At that point it looks like pure profit. If you want to be an economic purist about it, YES, you are losing money, but goddamn, over 27 billion in profit? That's not enough?
I'm getting steadily more tired of capitalism and I champion the efforts of CAG and the like. BB, CC, Walmart, all those others are being supported by A) people who MUST have new games when they come out (either beacuse they can afford it, they are stupid, or the game is a must buy...Zelda, Halo, etc), B) people too stupid to know shit about shit so they buy useless insurance plans (on a CD drive that, by the time it breaks, you could buy a brand new one for less than the cost of the plan itself if you shop around and are a smart consumer), and C) the legions of morons that do no comparative shopping period.
BB has essentially said "F*CK ALL YOU F*CKERS THAT ARE SMART, WELL-INFORMED CUSTOMERS, WE DON'T NEED YOUR KIND HERE."
Then fine, f*ck you right back. That only gives me MORE incentive to shop around and avoid YOUR POS CHAIN as much as I possibly can. Marking up anime to 25 bucks a DVD, having shitty workers that lie constantly, and pestering me for bullshit I don't need?
I don't need your f*cking store unless I know you are losing money.
So go to hell and get off my back for being smarter than the system I'm supposed to adhere and lose to.
I'm tired of living in a country where the richest 10% of the population control 90% of the money, and then turn around and bitch that they don't have MORE of that succulent monetary pie. Here we have some fat f*ck that makes millions of dollars doing NOTHING. He sits on his ass day after day, drinks coffee, eats donuts, looks out his high rise spacious corner desk, and thinks "holy shit I love my job." Or he's on vacation. Buy things. Enjoying money that we're putting into his pocket. And he's going to retire some day (for WHAT, I ask) and get millions more in severance and "farewells," just like Kmart's associates, who pocket millions even as the chain is failing over and over all across the country.
THEN you turn around and bitch that "a fifth of my customers are ripping me off" ????? You've GOT to be kidding me. I'm so tired of shit like that. So the millions you make in mark up on cables, worthless insurance scams, shoddy merchandise, and every other despicable device you have and willingly deploy at your use...all of that is negated by me buying Kirby for 10 bucks? I say F*CK YOU.
If you're going to sell Advance Wars 2 for $5 6 months after it came out on retail (I don't know how long it took, so shoot me on that detail if you want), then you better f*cking EXPECT people to find out and tell others. Don't cry about it when we clear out your inventory that's not selling - we're doing you a favor. A year down the road and the stuff is still sitting there, it doesn't matter how much you might be "losing." At that point it looks like pure profit. If you want to be an economic purist about it, YES, you are losing money, but goddamn, over 27 billion in profit? That's not enough?
I'm getting steadily more tired of capitalism and I champion the efforts of CAG and the like. BB, CC, Walmart, all those others are being supported by A) people who MUST have new games when they come out (either beacuse they can afford it, they are stupid, or the game is a must buy...Zelda, Halo, etc), B) people too stupid to know shit about shit so they buy useless insurance plans (on a CD drive that, by the time it breaks, you could buy a brand new one for less than the cost of the plan itself if you shop around and are a smart consumer), and C) the legions of morons that do no comparative shopping period.
BB has essentially said "F*CK ALL YOU F*CKERS THAT ARE SMART, WELL-INFORMED CUSTOMERS, WE DON'T NEED YOUR KIND HERE."
Then fine, f*ck you right back. That only gives me MORE incentive to shop around and avoid YOUR POS CHAIN as much as I possibly can. Marking up anime to 25 bucks a DVD, having shitty workers that lie constantly, and pestering me for bullshit I don't need?
I don't need your f*cking store unless I know you are losing money.
So go to hell and get off my back for being smarter than the system I'm supposed to adhere and lose to.
Wapcaplet
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[quote name='guessed']I have one of the 2005 coupons right in front of me, and it is $5 off $19.99 and up. Could they have printed 2 different versions?[/quote]
Yes. Best Buy printed a new set of gift cards that are system-specific, and they're only $5 off $29.99.
There's a thread over at DVD Talk about the new cards, and the OP there says they're pulling the 2005 $5-off-$19.99 ones from the shelves.
Might be a good time to stock up if your BB still carries the green 2005 ones.
On another I-hate-Best-Buy note, I forgot to show my Reward Zone card when I picked up R&C II and Jak 2 with GGC coupons a few months back. I tried to get credit through the RZ website but it didn't work. I then called them up and ask them to apply the credit, but the rep said that you can't earn Reward Zone points when using coupons! Of course, I pointed out that my purchase of Katamari Damacy with a GGC made the following week had points credited, at which point he backed off. Bastards. Still waiting for that credit to show up...
Yes. Best Buy printed a new set of gift cards that are system-specific, and they're only $5 off $29.99.
There's a thread over at DVD Talk about the new cards, and the OP there says they're pulling the 2005 $5-off-$19.99 ones from the shelves.
Might be a good time to stock up if your BB still carries the green 2005 ones.
On another I-hate-Best-Buy note, I forgot to show my Reward Zone card when I picked up R&C II and Jak 2 with GGC coupons a few months back. I tried to get credit through the RZ website but it didn't work. I then called them up and ask them to apply the credit, but the rep said that you can't earn Reward Zone points when using coupons! Of course, I pointed out that my purchase of Katamari Damacy with a GGC made the following week had points credited, at which point he backed off. Bastards. Still waiting for that credit to show up...
cheapass Gundam
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Where are you guys getting the GCCs? My local BB stores in the Los Angeles county area have stopped issuing them since summer. I've been getting my games from Target since then.
Gothic Walrus
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Haven't read the thread, so this could be redundant...
The people that use the site range from average intelligence to bloody brilliant. If Best Buy decides to stop offering the GGC or other sales, I think that the majority of the site's user base will be smart enough to stop shopping there.
If Best Buy decides to start doing things to take away our business, they'll regret it. I've got a feeling that the loss will be more than any money that they "save" by doing this...
The people that use the site range from average intelligence to bloody brilliant. If Best Buy decides to stop offering the GGC or other sales, I think that the majority of the site's user base will be smart enough to stop shopping there.
If Best Buy decides to start doing things to take away our business, they'll regret it. I've got a feeling that the loss will be more than any money that they "save" by doing this...
Admiral Ackbar
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But Strell, tell us how you really feel...
shrike4242
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[quote name='Admiral Ackbar']But Strell, tell us how you really feel...
[/quote]
[/quote] 
CappyCobra
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[quote name='Lootr2Core']A bit different but an example of how Best Buy didn't receive my business...
Bought a cordless phone for the office, (about 40 bucks) not one but two cashiers tried to sell that warranty plan of theirs, one saying, "Ya these buttons on cordless phones can break alot"
"Really" I said, "Thanks, I guess I better not buy this crappy phone than, thanks for saving me some money"
without another word just walked out of the store.[/quote]
Bought a cordless phone for the office, (about 40 bucks) not one but two cashiers tried to sell that warranty plan of theirs, one saying, "Ya these buttons on cordless phones can break alot"
"Really" I said, "Thanks, I guess I better not buy this crappy phone than, thanks for saving me some money"
without another word just walked out of the store.[/quote]
BillyBob29
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I really think you guys are blowing this thing WAY out of proportion. Yes, Best Buy has some problems, just like every other retail store but for the most part they do actually have the "best buy" on a wide variety of products most of the time.
A lot of the complaints brought up in this thread are certainly legitament reasons to take your buisness elsewhere but for the most part they sound like isolated events not some corporate backed policy to try and screw the consumer.
I've been shopping at Best Buy for 10 or so years now and the only thing I can really knock the store on is that their customer service department is ALWAYS understaffed and their general employees are under-trained, but when you have such a high turnover consisting mostly of high-schoolers I really think some people are expecting too much. It seems like Best Buy has 1 guy in each department that actually knows the products he is selling and everyone else just kind of leeches off that guy. Other than that my Best Buy's here in Colorado always have a nice selection of product, especially the Park Meadows location, are generally friendly and never put up a fuss about price matches, coupons or anything else I bring to their attention. Hell, I even got them to match the TRU deal a few weeks back.
As for the original point of this thread, about the Wall Street Journal article. A lot of that can be attributed directly to Walmart. Walmart is quickly moving in on Best Buy and Best Buy knows this so they are striving to get the most out of every customer. Walmart is already the #1 DVD retailer in the country and they are continuing to gain marketshare in sales of DVD movies and DVD players themselves. Walmart is also gaining marketshare in videogames and low end consumer electronics. Best Buy is currently trying to find ways to overcome the eventual marketshare loss that they know is coming while maintaing its current EPS growth rate. They have started offering more services (Geeksquad etc) that are high margin ventures and they have begun to broaden their product line from the low-mid range to also include some high-end consumer electronics that the company wouldn't have even thought about carrying 5 years ago. Only time will tell if any of the methods currently being tested around the country will work and enable Best Buy to fight off the walmart juggernaut.
As for Best Buy "taking away the deals," that just isn't going to happen. I can see them stopping support of the GGC but the usual sales ($15-$18 sales on new release DVD's, games with a $10 gift card, discounts on bundles of games or accessories etc) will continue and will likely become more frequent as competition from Walmart becomes more focused and intense over the coming few years.
A lot of the complaints brought up in this thread are certainly legitament reasons to take your buisness elsewhere but for the most part they sound like isolated events not some corporate backed policy to try and screw the consumer.
I've been shopping at Best Buy for 10 or so years now and the only thing I can really knock the store on is that their customer service department is ALWAYS understaffed and their general employees are under-trained, but when you have such a high turnover consisting mostly of high-schoolers I really think some people are expecting too much. It seems like Best Buy has 1 guy in each department that actually knows the products he is selling and everyone else just kind of leeches off that guy. Other than that my Best Buy's here in Colorado always have a nice selection of product, especially the Park Meadows location, are generally friendly and never put up a fuss about price matches, coupons or anything else I bring to their attention. Hell, I even got them to match the TRU deal a few weeks back.
As for the original point of this thread, about the Wall Street Journal article. A lot of that can be attributed directly to Walmart. Walmart is quickly moving in on Best Buy and Best Buy knows this so they are striving to get the most out of every customer. Walmart is already the #1 DVD retailer in the country and they are continuing to gain marketshare in sales of DVD movies and DVD players themselves. Walmart is also gaining marketshare in videogames and low end consumer electronics. Best Buy is currently trying to find ways to overcome the eventual marketshare loss that they know is coming while maintaing its current EPS growth rate. They have started offering more services (Geeksquad etc) that are high margin ventures and they have begun to broaden their product line from the low-mid range to also include some high-end consumer electronics that the company wouldn't have even thought about carrying 5 years ago. Only time will tell if any of the methods currently being tested around the country will work and enable Best Buy to fight off the walmart juggernaut.
As for Best Buy "taking away the deals," that just isn't going to happen. I can see them stopping support of the GGC but the usual sales ($15-$18 sales on new release DVD's, games with a $10 gift card, discounts on bundles of games or accessories etc) will continue and will likely become more frequent as competition from Walmart becomes more focused and intense over the coming few years.
zionoverfire
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[quote name='BillyBob29']I ...blah blah bal etc.[/quote]
Man why is it always people who never post that suddenly decide to come up from the depths and write paragraphs expecting the rest of us to read it? :lol:
Man why is it always people who never post that suddenly decide to come up from the depths and write paragraphs expecting the rest of us to read it? :lol:
shrike4242
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[quote name='zionoverfire'][quote name='BillyBob29']I ...blah blah bal etc.[/quote]
Man why is it always people who never post that suddenly decide to come up from the depths and write paragraphs expecting the rest of us to read it? :lol:[/quote]
Can't say that about me, since I've been posting from moment one, though more recently.
Man why is it always people who never post that suddenly decide to come up from the depths and write paragraphs expecting the rest of us to read it? :lol:[/quote]
Can't say that about me, since I've been posting from moment one, though more recently.
For the amount they mark up their stock they shouldn't be suprised when sales drop so much they have to sell things for 5 bucks just to make room for new things.
Yeah the only time I'll buy somthing from them is when the price is hacked down because other wise they'd be ripping me off.
Yeah the only time I'll buy somthing from them is when the price is hacked down because other wise they'd be ripping me off.
[quote name='zionoverfire'][quote name='BillyBob29']I ...blah blah bal etc.[/quote]
Man why is it always people who never post that suddenly decide to come up from the depths and write paragraphs expecting the rest of us to read it? :lol:[/quote]
Would you rather have him use emoticons to get his point across
Man why is it always people who never post that suddenly decide to come up from the depths and write paragraphs expecting the rest of us to read it? :lol:[/quote]
Would you rather have him use emoticons to get his point across
[quote name='Admiral Ackbar']Have you noticed that Best Buy has become a lot more stingy in their price matching policies. Remember when Best Buy withdrew support from CAG for "ass" based resons. Well, it looks like the real reason is that they're declaring war on us!
"Mr. Anderson says the new tack is based on a business-school theory that advocates rating customers according to profitability, then dumping the up to 20% that are unprofitable. The financial-services industry has used a variation of that approach for years, lavishing attention on its best customers and penalizing its unprofitable customers with fees for using ATMs or tellers or for obtaining bank records."
they want to eliminate up tio a 5th of their customer base because those customers are "unprofitable." People like you and I who use sites like CAG and Fatwallet to save money.
"In July, Best Buy cut ties to FatWallet.com, an online 'affiliate' that had collected referral fees for delivering customers to Best Buy's Web site. At FatWallet.com, shoppers swap details of loss-leading merchandise and rebate strategies. Last October, the site posted Best Buy's secret list of planned Thanksgiving weekend loss leaders, incurring the retailer's ire. Timothy C. Storm, president of Roscoe, Ill.-based FatWallet, said the information may have leaked from someone who had an early look at advertisements scheduled to run the day after Thanksgiving.
In a letter to Mr. Storm, Best Buy explained it was cutting the online link between FatWallet and BestBuy.com because the referrals were unprofitable. The letter said it was terminating all sites that 'consistently and historically have put us in a negative business position.'
Mr. Storm defends FatWallet.com's posters as savvy shoppers. 'Consumers don't set the prices. The merchants have complete control over what their prices and policies are,' he says."
I don't understand why Best Buy says they don't want our business. then Sell The Suffering, Fire emblem, Wario Ware, and othe games for $10 or less. I can understand them wanting to eliminate those that "game" the system. To give an example...
"At SlickDeals.net, whose subscribers boast about techniques for gaining hefty discounts, a visitor recently bragged about his practice of shopping at Best Buy only when he thinks he can buy at below the retailer's cost. He claimed to purchase only steeply discounted loss leaders, except when forcing Best Buy to match rock-bottom prices advertised elsewhere. 'I started only shopping there if I can [price match] to where they take a loss,' he wrote, claiming he was motivated by an unspecified bad experience with the chain. In an e-mail exchange, he declined to identify himself or discuss his tactics, lest his targets be forewarned."
There's a shopper that doesn't want to save cash but get vengence on Best Buy. So I can accept a company that wants to eliminate those customers. But Best Buy wants to detter 20% of its customer base. I dunno if it's working. I do a lot more shopping at Circuit City now because the service and quality of Best Buy has fallen off in the past year in our area. But I also find I do a lot more regular shopping as well as bargin hunting at CC.
Anyway, the full article is available at the WSall Street Journal Online and this week only they're giving frree access to the site. You may want to read this article, it's very interesting. It also might explain why people are having experiences similar to CheapyD when it comes to having warranty policies pushed on them. "...Best Buy will first try to turn its bad customers into profitable ones by inducing them to buy warranties or more profitable services."
Analyzing Customers, Best Buy
Decides Not All Are Welcome[/quote]
Oh, my god, best buy is such a great loss! no i must play a sad tune on the worlds smallest violin...
"Mr. Anderson says the new tack is based on a business-school theory that advocates rating customers according to profitability, then dumping the up to 20% that are unprofitable. The financial-services industry has used a variation of that approach for years, lavishing attention on its best customers and penalizing its unprofitable customers with fees for using ATMs or tellers or for obtaining bank records."
they want to eliminate up tio a 5th of their customer base because those customers are "unprofitable." People like you and I who use sites like CAG and Fatwallet to save money.
"In July, Best Buy cut ties to FatWallet.com, an online 'affiliate' that had collected referral fees for delivering customers to Best Buy's Web site. At FatWallet.com, shoppers swap details of loss-leading merchandise and rebate strategies. Last October, the site posted Best Buy's secret list of planned Thanksgiving weekend loss leaders, incurring the retailer's ire. Timothy C. Storm, president of Roscoe, Ill.-based FatWallet, said the information may have leaked from someone who had an early look at advertisements scheduled to run the day after Thanksgiving.
In a letter to Mr. Storm, Best Buy explained it was cutting the online link between FatWallet and BestBuy.com because the referrals were unprofitable. The letter said it was terminating all sites that 'consistently and historically have put us in a negative business position.'
Mr. Storm defends FatWallet.com's posters as savvy shoppers. 'Consumers don't set the prices. The merchants have complete control over what their prices and policies are,' he says."
I don't understand why Best Buy says they don't want our business. then Sell The Suffering, Fire emblem, Wario Ware, and othe games for $10 or less. I can understand them wanting to eliminate those that "game" the system. To give an example...
"At SlickDeals.net, whose subscribers boast about techniques for gaining hefty discounts, a visitor recently bragged about his practice of shopping at Best Buy only when he thinks he can buy at below the retailer's cost. He claimed to purchase only steeply discounted loss leaders, except when forcing Best Buy to match rock-bottom prices advertised elsewhere. 'I started only shopping there if I can [price match] to where they take a loss,' he wrote, claiming he was motivated by an unspecified bad experience with the chain. In an e-mail exchange, he declined to identify himself or discuss his tactics, lest his targets be forewarned."
There's a shopper that doesn't want to save cash but get vengence on Best Buy. So I can accept a company that wants to eliminate those customers. But Best Buy wants to detter 20% of its customer base. I dunno if it's working. I do a lot more shopping at Circuit City now because the service and quality of Best Buy has fallen off in the past year in our area. But I also find I do a lot more regular shopping as well as bargin hunting at CC.
Anyway, the full article is available at the WSall Street Journal Online and this week only they're giving frree access to the site. You may want to read this article, it's very interesting. It also might explain why people are having experiences similar to CheapyD when it comes to having warranty policies pushed on them. "...Best Buy will first try to turn its bad customers into profitable ones by inducing them to buy warranties or more profitable services."
Analyzing Customers, Best Buy
Decides Not All Are Welcome[/quote]
Oh, my god, best buy is such a great loss! no i must play a sad tune on the worlds smallest violin...
regisphilbi0
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[quote name='shrike4242'][quote name='Admiral Ackbar'][quote name='zionoverfire']I've never figured out why people shop at that store, their prices are just the same as everyone else's and thier sales always suck.[/quote]
You know, that's how I view walmarts. But it's always Walmart this and Walmart that. I'm sure in many areas they don't have any stores but a Best Buy for deals.
My area is atypical. Two BB's, two CC's, three Eb's, one TRU, six to eight Staples, three K-marts, two Walmarts, five Gamestops, two Borders, a B&N, and one Super Target. In a lot of places they may only have one or two of the stores above. That makes it a big deal.
In Newark, DE specifically we have a dearth of good chain restaraunts. We have one Outback, which is always full because it's the only one a quick drive around. For more dining like that you have to drive another twenty minutes.[/quote]
That's one thing I'm thankful for, living in suburban area of a major city, which is St. Louis. Around here, we have 8 BB's, 8 CC's, 3 CompUSA's, 18 EB's, 5 Gamecrazy's, 18 Gamestop's, 15 Target's, 7 TRU's, a bunch of KMart's, a few Borders, a few B&N's, a few Office Depot's, a few OfficeMax's, a huge bunch of Walmart's, multiple Sam's Club's and a pair of Costco's. No Gamerush, however.
I'm glad I have that level of variety to pick from for places to go buy things, and most of the time, I end up going online for things, such as Amazon, Buy.com and other places, just so I don't have to deal with the irritations of going into a store.
Restaurants are something we also have in abunance. I can see how in a less urban area, there's less to pick from and you end up only usually having a Walmart as the big retailer around. I'm glad there's also the Internet to pick from, since I can see it being a real issue for some people with little to pick from.[/quote]
I agree, God bless St. Louis!!! After this, I have no more desire to shop at Best Buy. I have a Gift Card there that I'm going to use Tomm (Halo 2!) and then Best Buy will definitely get less of my business. I usually go to Walmart anyways. Especially for DVDs. They always have EXTREMELY low DVD prices.
Ex. Shrek 2- Best Buy- $16
Shrek 2- Walmart- $15 with a Free CD of the Far Far Away Idol music that they added to it.
Hmm, and BB wonders why its losing money? YAY Walmart! One huge monopoly for another! Woohoo!
You know, that's how I view walmarts. But it's always Walmart this and Walmart that. I'm sure in many areas they don't have any stores but a Best Buy for deals.
My area is atypical. Two BB's, two CC's, three Eb's, one TRU, six to eight Staples, three K-marts, two Walmarts, five Gamestops, two Borders, a B&N, and one Super Target. In a lot of places they may only have one or two of the stores above. That makes it a big deal.
In Newark, DE specifically we have a dearth of good chain restaraunts. We have one Outback, which is always full because it's the only one a quick drive around. For more dining like that you have to drive another twenty minutes.[/quote]
That's one thing I'm thankful for, living in suburban area of a major city, which is St. Louis. Around here, we have 8 BB's, 8 CC's, 3 CompUSA's, 18 EB's, 5 Gamecrazy's, 18 Gamestop's, 15 Target's, 7 TRU's, a bunch of KMart's, a few Borders, a few B&N's, a few Office Depot's, a few OfficeMax's, a huge bunch of Walmart's, multiple Sam's Club's and a pair of Costco's. No Gamerush, however.
I'm glad I have that level of variety to pick from for places to go buy things, and most of the time, I end up going online for things, such as Amazon, Buy.com and other places, just so I don't have to deal with the irritations of going into a store. Restaurants are something we also have in abunance. I can see how in a less urban area, there's less to pick from and you end up only usually having a Walmart as the big retailer around. I'm glad there's also the Internet to pick from, since I can see it being a real issue for some people with little to pick from.[/quote]
I agree, God bless St. Louis!!! After this, I have no more desire to shop at Best Buy. I have a Gift Card there that I'm going to use Tomm (Halo 2!) and then Best Buy will definitely get less of my business. I usually go to Walmart anyways. Especially for DVDs. They always have EXTREMELY low DVD prices.
Ex. Shrek 2- Best Buy- $16
Shrek 2- Walmart- $15 with a Free CD of the Far Far Away Idol music that they added to it.
Hmm, and BB wonders why its losing money? YAY Walmart! One huge monopoly for another! Woohoo!
Gothic Walrus
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[quote name='CheapyD']I love this thread. 
[/quote]
Well...your experience with the laptop may not have been enough to change our shopping habits, but this seems to have done the trick.
[/quote]Well...your experience with the laptop may not have been enough to change our shopping habits, but this seems to have done the trick.
Demolition Man
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Okay, the moderator of BestBuySux.org stepping in here...
(demomanTNA now stepping on the CAG soapbox)
You know, I sorta saw this whole "Demon Customer" thing coming from BBY sometime ago when I started hearing about the whole "Customer Centrity" concept they were coming up with. To give a quick backround, BBY's main idea of "Customer Centricity" is to have whatever store in that area aimed towards its customer base rather it be Jill, Barry, or whatever that customer might be. What hinted all this off to me in part is BBY now starting to sell refurbished items on eBay, and the more stricter enforcemetns on returns (like they are not already).
Speaking of the return policy, here's an interesting thing that I discovered on my board. BBY is going to rate you by your purchase history by a system called EPN. What does that mean?
E - Exception. Good customer, buys the accessories, treat them like God.
P - Policy. Normal customer, normal rules.
N - Negative. "Demon" customer who only buys on sales. Not allowed any types of extra service, scrutinize carefully, etc.
This article has gotten some discussion on my board, and I had a good feeling it would have struck a nerve on CAG. Being both a CAGer and a retail employee myself I can see both sides of the story. I have no problem with people wanting a good deal - as long as said customer is fair and within reason of course to story policy. I like good deals myself, which is why I fully support CAG. On the other hand, there are people out there who exploit the system (which I would say at best is 1% of BBY/CC's base - not that fabricated 20% Brad Anderson claims).
I quit shopping at BBY long ago after they ripped me off $10 on a boxset I bought. The X-Files Season One was supposed to be $99.99, rung up $109.99 of course I didn't catch this until I got home. I brought it back, only asking for the difference back but the employee refused claiming that I was lying and even tried to get me thrown out of the store despite the fact that I was calm the whole time (he was the one spazing out). I finally did get my $10 back, but trust me... they lost MUCH more because of that.
Been a loyal CC customer (and employee) since.....
(steps off the CAG soapbox)
(demomanTNA now stepping on the CAG soapbox)
You know, I sorta saw this whole "Demon Customer" thing coming from BBY sometime ago when I started hearing about the whole "Customer Centrity" concept they were coming up with. To give a quick backround, BBY's main idea of "Customer Centricity" is to have whatever store in that area aimed towards its customer base rather it be Jill, Barry, or whatever that customer might be. What hinted all this off to me in part is BBY now starting to sell refurbished items on eBay, and the more stricter enforcemetns on returns (like they are not already).
Speaking of the return policy, here's an interesting thing that I discovered on my board. BBY is going to rate you by your purchase history by a system called EPN. What does that mean?
E - Exception. Good customer, buys the accessories, treat them like God.
P - Policy. Normal customer, normal rules.
N - Negative. "Demon" customer who only buys on sales. Not allowed any types of extra service, scrutinize carefully, etc.
This article has gotten some discussion on my board, and I had a good feeling it would have struck a nerve on CAG. Being both a CAGer and a retail employee myself I can see both sides of the story. I have no problem with people wanting a good deal - as long as said customer is fair and within reason of course to story policy. I like good deals myself, which is why I fully support CAG. On the other hand, there are people out there who exploit the system (which I would say at best is 1% of BBY/CC's base - not that fabricated 20% Brad Anderson claims).
I quit shopping at BBY long ago after they ripped me off $10 on a boxset I bought. The X-Files Season One was supposed to be $99.99, rung up $109.99 of course I didn't catch this until I got home. I brought it back, only asking for the difference back but the employee refused claiming that I was lying and even tried to get me thrown out of the store despite the fact that I was calm the whole time (he was the one spazing out). I finally did get my $10 back, but trust me... they lost MUCH more because of that.
Been a loyal CC customer (and employee) since.....
(steps off the CAG soapbox)
interesting posts, i read this article in the paper and was not surprised that bestbuy would be taking action over how they feel their sales and loss leaders are no longer serving their point- that being getting folks in to buy other stuff. I was surprised that the solution they have chosen seems to be the same bitter medicine the music industry is dishing out- alienating customers. What bestbuy seems to be heading towards is a first class/business class/coach class mentality (i was flying this past weekend) and I dont see that working.
I think what they need to do is expand the bestbuy rewards program, stop pushing warranties, limit the number of specific items a customer can buy and get a much better pre-order system in place.
I think what they need to do is expand the bestbuy rewards program, stop pushing warranties, limit the number of specific items a customer can buy and get a much better pre-order system in place.
Reality's Fringe
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[quote name='vherub']
I think what they need to do is expand the bestbuy rewards program, stop pushing warranties, limit the number of specific items a customer can buy and get a much better pre-order system in place.[/quote]
No, because improving operations would be a much too logical approach to solving the problem. People that rich can't be told that they are wrong. Ever.
I think what they need to do is expand the bestbuy rewards program, stop pushing warranties, limit the number of specific items a customer can buy and get a much better pre-order system in place.[/quote]
No, because improving operations would be a much too logical approach to solving the problem. People that rich can't be told that they are wrong. Ever.
Kain Vincent
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Reality's Fringe][quote name='vherub'] I think what they need to do is expand the bestbuy rewards program said:Yep, as that would cost them too much.
dwsscs
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topic merged
Best Buy Thinks we are devils
Best Buy's self-described discrimnation practice
A few months ago, Clark talked about some information that had leaked out of Best Buy, the electronics store. It involved the dislike the company shows toward people who want to buy sale items, and the discriminatory behavior the company advocates. According to the Wall Street Journal, Best Buy calls people who are looking for deals “Devils” because the company loses money on them. The company was happy to talk about this in detail, sharing that 20 percent of their customers are more of a hazard than a profit. Company officials also shared that they categorize shoppers. The most profitable customers are known as “angels;” the high-income men who like action movies are “Barrys;” and “Jills” are suburban mothers who are not concerned with prices. If you are “Buzz,” you like the latest gadgets and must have them. Best Buy wants its employees to treat “Devils” horribly because the company does not want them to ever come back. The company is even building boutique-type stores that appeal to the customers in the area with the highest profit potential. The company knows who customers are because of data mining. Clark finds this amazing because the company is training employees to discriminate against certain people. Banks started this trend of “human profitability indexes” that determine whether customers get help or not. It’s a disgrace.
Found at Clark Howard's (a consumer advocate) website
http://clarkhoward.com/shownotes/2004/11/09.html
Best Buy Thinks we are devils
Best Buy's self-described discrimnation practice
A few months ago, Clark talked about some information that had leaked out of Best Buy, the electronics store. It involved the dislike the company shows toward people who want to buy sale items, and the discriminatory behavior the company advocates. According to the Wall Street Journal, Best Buy calls people who are looking for deals “Devils” because the company loses money on them. The company was happy to talk about this in detail, sharing that 20 percent of their customers are more of a hazard than a profit. Company officials also shared that they categorize shoppers. The most profitable customers are known as “angels;” the high-income men who like action movies are “Barrys;” and “Jills” are suburban mothers who are not concerned with prices. If you are “Buzz,” you like the latest gadgets and must have them. Best Buy wants its employees to treat “Devils” horribly because the company does not want them to ever come back. The company is even building boutique-type stores that appeal to the customers in the area with the highest profit potential. The company knows who customers are because of data mining. Clark finds this amazing because the company is training employees to discriminate against certain people. Banks started this trend of “human profitability indexes” that determine whether customers get help or not. It’s a disgrace.
Found at Clark Howard's (a consumer advocate) website
http://clarkhoward.com/shownotes/2004/11/09.html
What I always find funny is...if we get the GGC's and keep buying games from them. Aren't they making more money by having us "Devils" around? I mean, has no one in the marketing department thought, hey wait maybe they are an asset. My local Best Buy has always been good to me, but I know some of you hate it with a passion and with an article like this, its hard not to...
zionoverfire
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[quote name='dwsscs']Best Buy Thinks we are devils
Found at Clark Howard's (a consumer advocate) website
http://clarkhoward.com/shownotes/2004/11/09.html[/quote]
Since when does someone with 5 posts and less than a month here get included in the we catagory?
Found at Clark Howard's (a consumer advocate) website
http://clarkhoward.com/shownotes/2004/11/09.html[/quote]
Since when does someone with 5 posts and less than a month here get included in the we catagory?
Captain Inertia
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BB discriminates against Ax and Smash, too.
(thanks for the link, though)
(thanks for the link, though)
snotnose_colossal
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how much money can they be making when they sell a game for $5 instead of the $40 - 50 they are supposed to charge? but at the same time, the guy working the floor at BB probably doesnt give a shit anyway if the company looses money.
[quote name='zionoverfire']
Since when does someone with 5 posts and less than a month here get included in the we catagory?[/quote]
Since he became a member of CAG. Since when does someone's post count determine whether or not he is considered part of the CAG community?
That was a pretty unnecessary thing to say, seeing as there are tons of people who have been members longer than you (and may have less posts, as I do), but you don't see them making comments like that. Don't be dumb.
Since when does someone with 5 posts and less than a month here get included in the we catagory?[/quote]
Since he became a member of CAG. Since when does someone's post count determine whether or not he is considered part of the CAG community?
That was a pretty unnecessary thing to say, seeing as there are tons of people who have been members longer than you (and may have less posts, as I do), but you don't see them making comments like that. Don't be dumb.
Kfoster1979
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http://moneycentral.msn.com/content/invest/forbes/P100080.asp?GT1=5809
I read this today it adds to why I think BB is doing this. Walmart will and has started to take there "old" base customer . BB will have to refucus there customer base to try to keep up with what will happen walmart taking the market share. Also on that note the BB in my area is MUCH better than the CC , and thats why I shop at BB
Dont flame me for being a noobie
I read this today it adds to why I think BB is doing this. Walmart will and has started to take there "old" base customer . BB will have to refucus there customer base to try to keep up with what will happen walmart taking the market share. Also on that note the BB in my area is MUCH better than the CC , and thats why I shop at BB
Dont flame me for being a noobie
ElwoodCuse
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OH NOES a capitalist corporation wants to maximize profits! How DARE they do anything but offer me goods at below cost!
bread's done