[quote name='punqsux'][quote name='JSweeney'][quote name='punqsux'][quote name='JSweeney']
Gee, I wonder where Best Buy gets the idea of "Devil Customers" from.[/quote]
devil customer - a customer that actully cares about service. one that expects employees to have answers. a customer that dosent take shit from no one.
no one out devils me.[/quote]
Actually, that's not the definition of a devil customer. A person expecting prompt and knowledgable service is likely an informed customer... that's something entirely different.
A devil customer is one that sucks all the profit out of every venture. They buy ONLY on clearence. The buy hardware, return it, and then rebuy it as opened equiptment on a discount.
On that front, I understood best buy's claim. But then they got stupid and lumped informed customers in with devil customers.[/quote]
i agree with you about the buying/returning/rebuying thing, but i only buy from bb on clearance or sale, i never do normal shopping for anything there, because their service is so poor. i mean if they didnt suck so much, maybe id buy a tv there next time i need one, or maybe id pick up a ds there, but as it stands, they have no chance of that happening.
best buy has pretty much scorned this whole community over and over, im suprised anyone here purchases from them.
i mean obviously best buy would want to avoid customers who only buy things they are taking a loss for, but they could avoid them by winning them over and getting them to think "hey, bb isnt all that bad.." but instead they release a press release about how much we all suck, and how they dont want us in their stores.
thats like having a buffet and hanging up a sign in the window "No DLF"[/quote]
The thing is, I don't see you or many of the other CAGs as actually being a member of the "devil customers" group. I see devil customers as those commiting fraud, exploiting the grey area right on the fringe of corporate policy (returning and rebuying as opened), and walking in an expecting people to kiss thier feet, and give them unwarrented deals.
While I think many of us may have devil customer tendencies (rarely buying thing that aren't on sale or clearence), we don't hit that point where we are complete worthless to thier bottom line.
I for one dislike Best Buy as well. Unless they have something that's exclusive to them, I'd sooner buy from thier competitors than them... mostly because thier Customer Service does suck in comparison to most other stores.