I was commenting on the record of "challenges" in Best Buys history of customer interaction vs. Circuit City. Sure, CC may have a history of probs too, but it ain't as well documented in the press as BB.
I like BB & CC (used to like BB more) -- I am a devil who works in the Advertising biz, and I am aware that customer segmentation is part of the retail industry But, BB's blatant public promotion of their classification system is insulting (they should have kept it a trade secret), and I am mystified that they keep running coupon programs that they know are going to be taken advantage of by the Devils all the while insisting that we are "baaaaad" (sound like Nixon when u say "bad").
As far as putting pennies on a GGC, only a fool does that -- put $15 on the damn thing, u are going to buy the damn game anyhow. Life is short, don't be a jackass -- what goes around comes around as far as karma is concerned.